noo.ma Reviews 

1,964
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 428 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the stunning aesthetics, unique designs, and the remarkable quality of the materials used in the various home products. Many individuals also appreciate the fast delivery services and secure packaging options that ensure their purchases arrive safely at home. People often mention that assembling the furniture is straightforward and that the items fit nicely into their living spaces. However, some reviewers were not happy with customer service, pointing out frustrating communication delays when seeking assistance for problems. Additionally, a few buyers reported receiving damaged items or experiencing extended shipping times that negatively affected their overall satisfaction.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide variety of experiences. Many consumers... See more

Quality

Reviewers mention positive feedback about quality, praising the beautiful designs, excellent materials, and... See more

Delivery service

Consumers find delivery service to be ambiguous, experiencing both extreme efficiency and severe frustration.... See more

Customer service

Customers consistently note ambiguous experiences with customer service. While many reviewers praise the... See more

Order

Clients share ambiguous opinions on order experiences, with some reporting fast deliveries and helpful... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I purchased the Nooma Looi Coffee Table, and while it looks amazing in our living room, I am disappointed with its stability and practicality for our family. The table is not stable enough for eve... See more

Company replied

Rated 3 out of 5 stars

So far I cannot write anything good about noo.ma except the fact they have a good advertising on instagram, because after ordering it really makes you feel like you got scammed. Excessively... See more

Rated 5 out of 5 stars

I absolutely adore noo.ma and they're colourful, but still minimalistic products. There are several in my home (poufs, side tables, throws etc) and I couldn't be happier with any single one. The deliv... See more

Company replied

Rated 2 out of 5 stars

For over a week now I have been trying to receive my return label of which I am going to pay the costs for. 3 emails so far and no response though I was promised a response quickly. From other compani... See more


Company details


Contact info

3.5

Average

TrustScore 3.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 23% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(1,964)

614 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful customer service specialist

I ordered a folk pouf and all was straightforward in relation to the online order. I received confirmation of dispatch and notification of delivery date. Then my order seemed to be stuck in a depot in Poland and there was a reference to missing documentation. I was worried about how this could be resolved and I contacted the Nooma support team. Within 48 hours I received an email from Martyna, customer support specialist, confirming that the issue had been reported to their Logistics Team and they had clarified it with the carrier. Martyna informed me that the delivery process had been resumed (which it had) and my order was then delivered quickly. Martyna was incredibly helpful and personable. As I told her, it was so nice to deal with a human being rather than a bot. So although there was a problem with my delivery, my lasting impression of Nooma is their helpful service and willingness and ability to resolve my problem. And I am very happy with my purchase.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Great design, vibrant color, outstanding quality

We're in the final stretch of finishing our first home, and my wife and I haven't come across furniture this stylish and well-made anywhere else. I first spotted one of their outdoor benches at a client's house – the blue was so vibrant that as soon as I got home I had to look it up. We ended up with two nightstands, a small bench for the hallway, and a little outdoor stool that now doubles as a plant stand. Truly great quality and design.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Good customer service

There was a delay in customs due to the international paperwork. So it was stuck there for few days. It was quite frustrating. However Martyna from the customer service was very supportive and tried to sort out the situation and kept me informed all the way. So my order was arrived finally. She is brilliant!

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Prompt and Helpful Customer Support

I really appreciated the prompt and helpful reply. I received a response within one business day, sooner than I expected, and the information provided was clear and reassuring. Excellent customer support overall.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Jakub went above and beyond to assist…

Jakub went above and beyond to assist with the smooth delivery of my order after a slight delay.
He was just so helpful with regular customer support and communication updates . Upon delivery, after only a short delay of a few days, he checked in to make sure all was good and that I was happy with my order of a side table , which arrived in perfect condition, and looks great !
Jakub made the whole shopping experience easy and will definitely use noo.ma again . Thanks again Jakub.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Ordered a side table

Ordered a side table. Unique, pretty and high quality. Great packaging. Great customer service, too - there was a delay, so I had to switch the delivery address. The support ticket was replied to in under a day and the person I emailed with was very polite and considerate and even provided me with updates on my order later, well after I would consider the ticket solved.

1 August 2026
Unprompted review
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Reply from noo.ma

Dear Anton,

Thank you for your detailed, 5 star review.

Our Customer Service sends the warmest regards!

Rated 5 out of 5 stars

A fun and minimal addition to living spaces

The Wa side table is a fun addition and I like how the Blueberry Pie colour pops in the living room.

I also got the Ande side table for the bedroom - it's nice how it can take as much place as you want it to.

It's great to have minimal furniture to store things on.

29 August 2026
Unprompted review
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Reply from noo.ma

Dear Ling,

We are glad that Wa and Ande Side Table met your expectations! We welcome you to our store anytime in the future.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service and beautiful product. Thank you. 🙏 it looks great quality product.
Delivery was a bit delayed during the transfer process.

28 August 2026
Unprompted review
noo.ma logo

Reply from noo.ma

Hello,

Thank you so much for your detailed review!

We are glad that you are satisfied with our product. You are always welcome to contact our support if any doubts or questions arise, we are here to help.

Rated 5 out of 5 stars

Really lovely designs and excellent…

Really lovely designs and excellent customer service. I had a problem with two items, but the support team – Natalia in particular – handled it quickly, kindly and fairly. Resolution was smooth and I felt looked after. Just worth noting the product quality could be more consistent, but the service made up for it.

25 August 2026
Unprompted review
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Reply from noo.ma

Dear Marina,

Thank you for leaving such a detailed review. It means a lot to us that your case was handled efficiently and fairly.

Our Customer Support Team sends warm regards. Thank you for being part of our noo.ma community!

Rated 5 out of 5 stars

Folk Pouf & Ande Sidetable

Great products, fast and safe shipping. Will buy more in the future!

I bought the Folk Pouf and the Ande Sidetable for my living room and couldn't be happier about how they turned out. All of my friends that came over to visit complimented me on these two pieces. The Folk Pouf feels very high quality, I'm currently considering buying a second one for my office.

10/10 would order again.

26 July 2026
Unprompted review
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Reply from noo.ma

Dear Minh,

Thank you so much for your detailed review, we truly appreciate it!

We will be sure to share your feedback with our Design Team, as it motivates us to keep improving.

Thank you for being a valued member of our noo.ma community!

Rated 5 out of 5 stars

Great

Great ! Everything fits perfectly, the quality is excellent, and the delivery went smoothly. Very happy with my purchase!

31 July 2026
Unprompted review
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Reply from noo.ma

Dear Anastasiya,

Thank you for your 5-star review!

We're glad that you are satisfied with your experience while purchasing at noo.ma. Thank you for being part of our community!

Rated 5 out of 5 stars

Excellent custome service

So trustable site. Custome service is so hepfull and efective. I made a mistake in my order and I had no inconvenients to cancell it and get the money back.

24 August 2026
Unprompted review
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Reply from noo.ma

Dear Cristina,

Thank you for such a detailed review! It means a lot to our Customer Service.

We're glad that you found our customer-centric approach trustworthy. We hope that we can hear from you in future orders!

Rated 5 out of 5 stars

Noo ma throw purchase

Transaction was very smooth and easy. Delivery considering where it was despatched from very reasonable. Also the product was extremely good quality.

19 July 2026
Unprompted review
noo.ma logo

Reply from noo.ma

Dear Robert,

Thank you for taking the time to review our Brand!

We are glad that you are satisfied with our delivery and product's quality. We welcome you at our store anytime in future!

Rated 5 out of 5 stars

Love my little table

I like the table that I received and it was delivered quickly. It isn't the cheapest but it really does work for me as I have a small space. I see other negative reviews and maybe if you are getting furniture your experience is different but for me just getting a small table delivered I had a really good experience.

12 August 2026
Unprompted review
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Reply from noo.ma

Dear Lisa,

Thank you so much for your review, it means a lot for our Team!

Every opinion matters to us and we always strive to improve. We are glad that the changes made are satisfactory not only for you, but for most of our customer's in recent reviews!

Rated 5 out of 5 stars

I’m extremely happy with my purchase…

I’m extremely happy with my purchase from no.ma! The quality of materials is excellent. Delivery was quick. The colors of the Products are absolutely stunning. The products look even better in reality than they do online. I couldn’t be more satisfield with my purchase;))

18 August 2026
Unprompted review
noo.ma logo

Reply from noo.ma

Dear Patrycja,

Thank you for your 5-star review, it means a lot for us!

We are glad that you are satisfied with every stage of the purchase experience with noo.ma! We will make sure to inform our Design Team about your review, as it motivates us to improve even more.

Rated 5 out of 5 stars

Great products and service.

Great products and service.

5 August 2026
Unprompted review
noo.ma logo

Reply from noo.ma

Hello,

Thank you for the five stars, and your nice feedback.

We are happy to hear that you are satisfied with our service and delivery,

We are looking forward to welcome you back to our stores again anytime.

Rated 5 out of 5 stars

Perfect

The quality of delivery was perfect

4 August 2026
Unprompted review
noo.ma logo

Reply from noo.ma

Dear Julie,

Thank you for your 5-star review!

We are glad that our Gobo Bath Mat and Ande Side Table met your expectations!

Rated 5 out of 5 stars

My first order and experience with noo.ma

I ordered for the first time from noo.ma after finding the tv table I was looking for for so long and thankfully it was on summer sale! Couldn't be happier.

All went well, their delivery date on the web didn't match the reality, but to be fair a) I'm in a different country and b) when I wrote them to make sure my order is being processed, they communicated quickly and made sure I know everything is alright which it was (hi Ola!). :)

I got my table about two weeks after ordering. Everything alright, table was very nicely packaged, nothing was broken or scratched, not even the glass part. :) They have a really nice manual with moving pictures to show you what goes where, how to turn it and every part of the table had a sticker with 1) what it is and 2) which was is the front of it. Which is amazing feature. It also came with tools you need to assembly it.

Overall I can only recommend this shop. It feels more luxury (the end product quality and look and also the prices) and it's worth it. I'm very happy I chose them and will check what they have next time I need something. I hope the tv table will serve me lots of year coming. :)

11 August 2026
Unprompted review
noo.ma logo

Reply from noo.ma

Dear Tereza,

Thank you so much for your detailed review!

We are glad that you are satisfied with our service and Support offered throughout your journey with you order.

We hope that we can hear from you again in future!

Rated 5 out of 5 stars

I baught Doon stool and it look just…

I baught Doon stool and it look just like images and very beautiful the quality is great but I don't know yet cause its made of steel if it's rusts later... so far it looks great and all the details are perfect finishing also perfect ant the screws looks great

30 July 2026
Unprompted review
noo.ma logo

Reply from noo.ma

Hello,

Thank you for rating us on Trustpilot!

We are glad that you are satisfied with our product! We welcome you at our stores anytime in future.

Please feel free to reach our Customer Support Team if you require any help.

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