Novera Wear Reviews 

Reply from Novera Wear

17 hours ago

Hi Dana,

We’re sorry to see that the return process has left you with this impression.

To clarify, the partial refund options discussed by our team are offered as alternatives for customers who may prefer to keep their item rather than arrange a return. They are not intended to prevent a customer from discussing the appropriate return and refund options available for their order.

We’d like to review your specific case and the correspondence you received so we can understand exactly what has happened and make sure you’re given clear next steps.

Please email support@noverawear.com with your order number so our team can look into this directly.

Novera Wear Team ✨

Reply from Novera Wear

A day ago

Hi Kylie,

We’re sorry to hear about the concerns you’ve raised regarding the crossbody bag, particularly the missing strap and lining and your feeling that the item you received did not match what was shown on our website.

We understand why this would be disappointing, and we’d like to review the specific item you received alongside your order details and the previous correspondence with our team. This will allow us to properly assess the situation and check what resolution is appropriate for your case.

Please contact support@noverawear.com with your order number and any photos of the item received so our team can review everything directly and follow up with you.

Novera Wear Team ✨

Reply from Novera Wear

A day ago

Hi Kimberly,

Thank you for reaching out. We have already replied to your email regarding this review and looked into the details you provided.

At this time, we’re unable to locate Order #1446 in our system, and the product you described — an 8-pack of women’s high-stretch mid-rise pants — is not a product sold by Novera Wear. Based on the information available, it appears your purchase may have been made with a different retailer and that our customer support team may have been contacted by mistake.

Please check your original order confirmation for the correct store or seller details so they can assist you with the delivery issue directly.

Novera Wear Team ✨

Reply from Novera Wear

A day ago

Hi Emily,

We’re sorry to see how disappointed you were with the item you received, particularly as you felt the appearance did not match what you expected from the product images.

We also understand that the refund option discussed with you did not provide the resolution you were looking for. We’d like the opportunity to review your specific order, including the concerns you raised about the item and the options provided by our team, rather than leave the matter unresolved.

Please email support@noverawear.com with your order number so we can locate your case and follow up with you directly.

Novera Wear Team ✨

Reply from Novera Wear

A day ago

Hi Kathi,

Thank you for bringing this to our attention. We understand your concern about making sure your return request is addressed before the return window closes, especially after you’ve already tried contacting us several times.

We’d like to check the correspondence for Order #2664 and make sure your request is reviewed as soon as possible. Please email support@noverawear.com with your order details so our team can locate the case and follow up with you directly regarding the next steps for your return.

Novera Wear Team ✨

Reply from Novera Wear

A day ago

Hi Indiana,

Thank you for such lovely feedback! We’re delighted to hear that you enjoyed the feminine cut and that the material exceeded your expectations.

It’s especially nice to know you’d be happy to shop with us again — we really appreciate your support and hope you love your next piece just as much.

Novera Wear Team ✨

Reply from Novera Wear

A day ago

Hi Pooja,

We’re sorry to hear that the jacket’s fit was not what you expected and that the return process left you feeling dissatisfied.

We understand that an oversized style can fit very differently from person to person, and if the item does not feel right for you, we appreciate why you would want to explore your return options. We’d like to review your specific order and the communication you received so we can better understand the situation.

Please email support@noverawear.com with your order details and our team will look into this with you directly.

Novera Wear Team ✨

Reply from Novera Wear

A day ago

Hi Elanora,

Thank you so much for the 5-star review! We’re really pleased to hear you were happy with your experience and appreciate you taking the time to share your feedback.

Novera Wear Team ✨