MSL Motor Group Reviews 

Today we collected a new car from Niall Leahy in BYD Navan Road. From seeing his tik tok reel to today we had the most pleasant, easy going experience. Niall was so professional, efficient, friendly and helpful through the whole process. He gave us a personal and honest experience from start to finish. We could not have asked for better. Do ask for him if you are thinking of going here, we could not be happier. Thank you Niall, you are knowledgeable, professional and a complete gentleman. Amanda and Martin Farrelly

MSL Pottery Road.
I know too well that Mercedes are both expensive to buy and service/fix, but MSL go the extra load with exorbitant charging on basic items. Apart from paying 500€+ for the service they also charged me.......wait for it.......€42 euro for pouring a few litres of Adblue into the car, along with 48 euro for the couple of litres used. €90 in total. I thought, as this being an engine fluid, it would be part of the expensive service. What a scam.
All I got was shrug of the shoulders, and a 'please pay the bill' expression from the sales guy when I pointed out that a full 15ltrs container of Adblue down the road in Lidl costs €20. More than enough for an engine full.
I also asked for a diagnostic to be done as an engine light is showing and its up for an NCT in a few days. The cost of the diagnostic was €210 which I presumed would result in the engine light being sorted. But no, not with MSL Mercedes. The €210 was just for plugging the bloody device into the car. Something any other person with a device would do for €20 or even free in some places. The light is still on and it costs €1100+ for replacement of glow plugs and nox sensor. I'll find out the real price of these items when I bring it to a sound reliable mechanic. Oh and the pre NCT costs €90. So now the NCT will have to be cancelled and rebooked, but as I vigorously told the staff in MSL Pottery road, I WON'T be coming back here to get it checked again.
Be prepared folks. They only want your money, and a hell of a lot of it too.
They gave the car a nice cleaning though

Shane in MSL Navan Road was excellent dealing with my recent warranty work on my Mercedes E Class. Extremely courteous and informative and a credit to the company.

I’ve been dealing with the servjce centre now for about 3 years and all the time I have had issues with the quality of their workmanship . From overfilling of my oil which caused the sensors to trigger tons recent case of a snapped fan belt which to be changed wasn’t cheap . Over €1600 . So recently I had another engine warning light come on on the way home from work on a Friday . I waited and called on the Monday 3 times and nobody called me back . I had also emailed the customer services number over the weekend and nobody replied . On the Tuesday I sent it to another main dealers who very kindly accommodated me at short notice and they do our company vehicles .

Their service manager rang me and asked if I had any work done recently on the car and I told them the fan belt was replaced by MSL service centre . He messaged me early the following morning along with a photo . The photo was a of a piece of the old fan belt which has been left in my engine and wrapped itself around the timing belt of my car . To say I was shocked was an understatement . They ( MSL ) are charging main dealer prices for a very very poor service . This should not have happened . I demanded they they paid the other garage for the repairs which they agreed but they refused , citing that they done the job and it was 6kms before I noticed the issue . That’s like the doctor saying sorry for the swab he left on your body 6 weeks again but sure it didn’t hurt me that much .

This could have absolutely destroyed my car and caused a catastrophic engine failure . And MSL are now trying to absolve themselves of any responsibility . Not a chance .

This is now with my solicitor .

Avoid MSL service centre at all costs .

OID LIKE THE PLAGUE!!! If I could give ZERO stars I would, Bought a van from these cowboys/scammers had to bring it back about 6 times for different issues then 4000 miles later my engine is gone need a new engine (faulty oil sensor and crankshaft issue engine knocking oil pissing out)I went through a lot of stress going through legal procedures to sort it still nothing almost 18 months later still paying finance for a van I can’t use. They are taking no responsibility as it’s out of the 6 months mark but it’s like they knew how long that van had left, the oil level was saying unavailable as they have a electric dip stick u can check it manually so was basically sold with a faulty oil sensor which shouldn’t go on a 4 year old Mercedes Vito.I’m a gas engineer my job is helping people and now can’t even do that right now had to resort to just loosing money every month for something I can’t use bear in mind the van was only 4 years old when I bought it. Too add also somehow the dealer/salesman/thief that sold me the van left the company couple weeks after I bought it so every time I came there it was like talking to a ghost because they don’t know about the sale, please stay away from this company learn from my mistake. There only here to scam every time I came there the shutters for the sales side was closed like they do this on a regular basis. AVOID SCAMMERS AVOID SCAMMERS AVOID!!!! I WILL BE TAKING THIS TO THE HIGHER COURTS

Showroom and Cars themselves are great, the service provided once you walk away from the garage is absolutely abysmal, hands down worst experience ive encountered when purchasing a car or any product to be honest.
We found ourselves chasing them for 8 months for items that should have came with the car, they will ignore your emails / calls.
All communication they try to remove from email to phone calls so no trail/ gaslighting and blaming other companies etc
Escalated to General manager, no response

Stay away from the pottery road Garage, for the money you will spend you deserve better treatment simple as. I regret the day i ever chose to give them my business never again

Ronan could not have been more helpful and made the process easy. Contact was excellent and nothing was a problem. Christian who delivered my car was also very nice.

i was told i could pick up my car after 4pm, i arived there at 4.10pm i was told the car was not ready and to come back at 5pm, since i was about 3 miles from home i went for a walk and came back at 5pm, the car was not ready, i was left sitting there for a half an hour, the total wasted time was now for me was an hour and a half, i got the car at 5.30, the tec guy told me they had no time to wash the car or clean the inside but was willing to do it another day, i said no, i had wasted enough time already. i then paid 800.+ euro for a b services...5 star experience my backside it was... i have being going here for years this was the worst and the most over charged i every had there... time for a new garage i think

We just bought our new CLA AMG in MSL Mercedes Benz North Dublin, Navan Road, and we are delighted with it. Thank you very much to Ronan, Paul and all the team for your excellent service, trustworthiness, knowledge, friendliness and reliability. We have been customers of MSL Mercedes Benz North Dublin, Navan Road, for over 10 years and we definitely recommend them to our family and friends. Looking forward to keep doing business together in the future. Best regards, Paul and Maria Groves

You hand your car over for servicing, and every time it comes back with scratches and swirl marks—at least that’s been my experience with North Service.

Avoid MSL Park Motors Mazda Dublin – faulty used car & terrible service
Bought a used car from MSL Park Motors Mazda on Navan Road, Dublin. It had faults that weren't fixed before delivery. Their service overcharged me, kept the car for weeks, failed to fix the issue, and even created new unrelated problems.
Raised concerns but the clerk denied them and just suggested another appointment. Witnessed another customer (Mercedes driver) screaming in frustration.
In contrast, another authorised Mazda service centre diagnosed and fixed the exact same issue in 3 hours for one quarter of the price.
Warning: Do not buy used cars here. If you have issues (especially under warranty), go straight to another dealer — MSL seems to hide or mismanage problems.
Will never return. Look elsewhere.

Completely exceeded my expectations. From sending in the enquiry online to driving off the forecourt with our new previously owned car it was a very pleasant experience. Graham Kelly was the man who made sure we got what we were looking for and helped us in a really trustworthy way. It was clear he had our interests at heart. The car was fairly priced to start with. he team took it for an NCT, even though it was not due for another four months. The car was worked on by a team and is now like new. Could not recommend them any more highly. Tool the stress out of what I find stressful. Thanks very much.

This is my first purchase with MSL and it has been a great experience. I dealt with Karl who was so helpful and professional. I will return here again as it was such a stress free experience. Made trading in my previous Mercedes so easy. I can’t thank them enough. Sharon LN

Purchased a smart #1pro plus from grange motors on 28th nov 2025 ,extremely dissatisfied with the whole process ,too many problems to list ,all areas of staff poor from valeters, parts poor,service poor,sales poor ,attention to detail extremely poor ,knowledge poor .Mercedes prestige not in my book 😒

I was shopping for a good value 1 year old Skoda Superb with low mileage. I want to say a big thank you to Graham Kelly at MSL Park Motors. His advice and guidance made all the difference. Graham's attention to detail and customer focussed approach made the whole process completely hassle free. I will recommend Graham to friends, family and colleagues. Thanks Graham.

everything was perfect from booking to finish the best skoda service in dublin

I went into MSL on the Navan Road on Friday afternoon looking for some help with a Mercedes Fob. Niall, Jordan and Evan were in the showroom and they were so nice and really helpful. They were able to sort me out on the spot. It was great to go into a showroom like that and meet such nice guys. The showroom itself is fabulous. Really bright and modern with amazing cars. Well done guys. Thanks.

I’ve just purchased a Smart #1 from MSL South county Dublin. From the beginning of my initial interest in this car to the final purchase I had the most incredibly helpful experience. The sales team, George and Ryan looked after me extremely well and I was made to feel a special customer. In addition, when I picked the car up, the experience was fantastic to and I was brought through all the technical information by Brendan who is very knowledgeable and spent well over an hour going through things with me in terms of understanding the Car. Thanks to a great team
Mary Miller.
Ps: the reception team were also amazing

I'm leaving this review even though we didn't end up buying from MSL - Mercedes - Benz Navan Road, D7.
On the phone I spoke to Ronald and told him we're looking to buy a GLE 2024 or a BMW x5, he mentioned that on the day I was looking to come into the showroom he was not there but that the manager Paul was going to look after us.
Paul really did look after us I went along with my husband and our 6 year old and we had the most enjoyable Saturday morning. From the complimentary croissants and coffee to Paul gifting our little girl a children's book on the history of Mercedes.
We did not feel rushed and all questions were answered with transparency and respect. We've now bought our dream car which was a BMW x5 and are delighted with our purchase but I've been looking for a while now and the experience we had in Navan Road Mercedes was no doubt the one that we will cherish.
Thank you Paul and Ronald for this beautiful memory!
I really hope to see you again in the future!

To date, I have purchased two cars from MSL Park Motors. On each occasion, the salesman Ronan Mc Caul was courteous, efficient and very professional.The sales were both conducted with a minimum of exchanges.
Similarly, the after sales service was second to none. I dealt with Paul Dolan and all queries/e mails were responded to promptly, efficiently and very satisfactorily. In both cases, the cars purchased, were delivered to me, down the country.
My dealings with MSL have been 100% favourable.The team there is professional,respectful and most efficient.Given my experience, I highly recommend this company.