MSL Motor Group Reviews 

Just purchased our new C Class from Dion McCarthy at MSL Cork .The service was just as one would expect from Mercedes ..We were as usual made welcome by Dion .Offered tea or coffee while we were waiting .Only for a few minutes .Once we had completed the paper work Dion went through every detail of the car,No rushing .Nothing was two much trouble .This was our fourth C Class .We first met Dion as a junior salesman with MSL at Cork Summer Show and he left such an impression on us we said we would contact him when changing .We havent looked back since .Over the years we must say Gillian in the service department has been excellent .Shame they are now all hidden away behind screens when one walks in .Looking forward to our next purchase in 2027 .Wouldnt go beyond MSL cork and its fantastic staff

MSL Service Centre North Dublin - what a fantastic experience. I am awed by the helpfulness, professionalism, urgency not to mention the lovely little nibbles while I waited. I was also so grateful for the replacement car. Thanks to Alex (BYD service), Claire (Mercedes) and James (BYD Sales). You are all amazing!

Had my 222 Skoda Enyak in for third service under service pack purchased in 2022 at MSL North Dublin. Was dealt with by Bruno Pontes who could not have been more helpful. An absolute gentleman. Could not speak more highly of the service.

Got 2 service's and recalls done MSL North, both a nightmare from start to finish.
Was the first person to order a BYD in Ireland, bought a Atto 3 first and than a Seal a year later, love both cars, but the way I was treated in the service centre north has left a very bad taste in my mouth. My next car in about 2 years time was going to be another BYD model, but after my experience in the service centre, I'll take my money elsewhere 😞

I dealt with Ronan in Park Motors on the Navan Road. Having purchased a previous car (a mercedes) from Ronan I found him excellent to deal with when looking to change to a new car as he paid attention to my preferences and then made it happen. I will be returning for my next upgrade (but not too soon as I want to enjoy my new car).

Very courteous, efficient to deal with both by phone and in person.

I have had the pleasure of dealing with one of the nicest guys I have ever meet in sales and I mean just not Cars anything I have ever bought of a person. Eduardo at BYD - XPENG Deansgrange Road Dublin is a superstar. The entire experience was a pleasure, so professional and just all round nice guy to deal with no pressure explained everything in detail yet not boring. I couldn’t recommend Eduardo higher and if you’re looking for a new XPENG or BYD I’m telling yas ….contact this guy u won’t be disappointed. Great job Eduardo you’re a credit to the company you represent, however more so ……to yourself ⭐️⭐️⭐️⭐️⭐️⭐️

Ken

40 years driving and dealing with garages, never ever have I come across a dealership so unprofessional with no customer service. Dealing with BYD NORTH DUBLIN brings gross incompetence to a new meaning.
Left my car in yesterday for 2nd service 40k or 2 years, so yesterday when I collected my car I noticed on the checklist that the transmission oil hadn't been changed which I brought to the service advisor attention.
To be told they don't have any transmission oil and better don't know when they'll have it in stock seriously you couldn't write this, asked about what happens if something goes wrong with the car, still waiting on an answer.
FOLKS DO YOURSELF A FAVOUR STAY AWAY FROM BYD NORTH DUBLIN.

This place is not fit for purpose, bought a new BYD Atto 3 a year ago and unfortunately have to deal with this place. 7 weeks wait for a service, the drop links were gone but they replaced ball joints and only afterwards discovered it was drop links but only had one in stock. I lost 3 days work in my taxi because I had to return twice and they held the car overnight for one drop link. Absolutely crazy!

Buying a new car is not easy. Do you go electric, hybrid or stay with petrol or diesel. Will it suit your lifestyle, how much will it cost. Is it good value, what essential functionality must it have…. And that’s before you pick a colour and Sean tells you all about the things you didn’t know you wanted and the benefits to buying a Mercedes.
Thankfully Sean Guirke in Ballsbridge Motors is experienced and extremely knowledgeable and was able to guide me through the makes and models and help me make my decision. There is no hard sell. I’m now driving my lovely new car and I’m so pleased with my decision. Thank you Sean!

Today my 2010 Mercedes was returned to me with a new subframe and the computer adjusted. Super efficient service from the Service Team in MSL Pottery road!! And out of goodwill, didn't charge. I love my Mercedes, it's my 3rd) and to get it back knowing it is safe now is a huge relief! I can only thank the wonderful staff, including Maddie from reception, for the exceptional care my car received and the very warm hospitality shown to me on both my visits! Thank you folks again, it was all very seamless. Best wishes for a happy Easter. From a very happy customer!! Orla Rainert

I went to purchase a BYD Seal U today from their South Dublin branch in Deansgrange. Sales executive was very busy as the lot was short staffed but the receptionist and executive were both lovely. We had to wait around quite a bit as the dealership appeared to only have one sales person. My car is a 162 Peugeot 3008, full heated leather seats and panoramic roof and fully automatic and I was offered 4k for the car in trade-in. Not a fair price as market value over 10k with garage. I will have to go elsewhere. I did check online and MSL have a reputation for offering less than fair market value for trade-ins! Save yourself the trip if looking to trade in your car!!

We purchased a three-year-old Skoda Karoq from this dealership, only to later discover that it had a patched front tyre. We initially noticed a slow leak and took it to a mechanic, who informed us that the tyre had been previously patched in a dangerous location.

At the time of purchase, I was heavily pregnant, and since then, we have frequently driven with our baby in the car. Had we known about the patched tyre, we would never have bought the vehicle.

The most frustrating part is that when we raised the issue with the dealership, they refused to acknowledge any fault. They couldn’t even provide proof that the tyres had been properly inspected before the sale. I am absolutely furious and deeply disappointed that this dealership was willing to put my family’s safety at risk just to save the cost of a new tyre.

Booked a test drive for xpeng, new EV brand in Ireland. Experience was good in terms of test drive etc. The price to change correspondence I received was a joke however. The current car I am driving is on Msl website for e17,950 MORE than what I was offered to trade in. I wrote back to the junior sales advisor outlining my horror and justification of the value of my car and never even got a response. Good luck MSL with your new Chinese brand....your service is far from premium in my case. I am an existing MSL customer.

When I arrived I was greeted by Jenny the receptionist who was so pleasant and professional she called the service department straight away and a member of staff came out to me. When I was waiting I was offered refreshments.
Jgary was the person who was looking after the service of my car, I don’t think in all my years of dealing with garages and customer service that I have met such a polite helpful young man . Nothing was a problem for him. He answered every question I had and if he didn’t have the answers he enquired with his colleagues.
He followed up that day with an email as I had to rebook for another appointment.
It was all a very pleasant experience and would recommend this garage .
Yvonne

brought my car for a service and was told everything was fine. when checking the report at home I noticed red flags on gearbox.
have contacted company for the past month to be told Sarah would contact me back, what never happens.

beware they will get paid for service and not check even what their report page says

My husband’s car went for annual service. His spark plugs and other items due to last 3-5 years had been done last year.
He was informed that the same items needed urgent attention-amounting to 1300 euro - and needed to be done this year.
Only that he had good records he’d have trusted their advice.
Please be careful! You can’t trust them. They claimed it was a computer problem!

Bought a seal u off Killian last week in byd cork little island, absolute pleasure to deal with from start to finish , considering I was 200km away couldn't have been a smoother process.

Just bought our 4th car from MSL Park Motors, Graham Kelly in particular, he is an absolute gentleman, honest and full of exceptional advise, Graham takes all the worry and stress out of buying cars. We have always felt listened to when changing our car and no pushy sales pitch, just great honest advise and best deal possible. Our Son has also returned to Graham for his cars.

Graham in Park Motors on the Navan Road was excellent to deal with and made the process easy for us. Highly recommend Graham if buying a Skoda.