Melbourne Watch Company Reviews 

1,961
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

A Wonderful Microbrand Timepiece company providing a very solid and affordably priced timepieces. I purchased their Automatic Burnley Blue 10th anniversary edition timepiece as I was looking for a n... See more

Rated 5 out of 5 stars

Excellent customer service and great watches. Being an online store rather than in-person it can be harder to determine how something looks in person. I am grateful for Matthew taking the ti... See more

Rated 5 out of 5 stars

Received my new 'Portsea' white ceramic watch last week. Customer service was exceptional (the CEO responded to my questions about the watch!) and delivery was quick and easy. The watch itself is b... See more

Rated 5 out of 5 stars

My Flinders Heritage Modern is the second watch I've purchased from Melbourne Watch Company and it's another great product; I think everyone needs a slim dress quartz watch in their collection. It is... See more

Company details

  1. Watch Store
  2. Clothing Store

Written by the company

Melbourne Watch Company is an Australian brand that focuses on producing high quality and stylish timepieces that are accessible to enthusiasts, casual collectors and beyond.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,961)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The sale was a Joy.

Dealing with this company was first-class from start to finish. The staff are highly knowledge and professional. The timepiece arrived exactly as described, beautifully packaged, and in immaculate condition. I couldn’t be happier with my piece and will certainly be dealing with them again."

17 June 2026
Unprompted review
Rated 5 out of 5 stars

A Wonderful Microbrand Timepiece…

A Wonderful Microbrand Timepiece company providing a very solid and affordably priced timepieces. I purchased their Automatic Burnley Blue 10th anniversary edition timepiece as I was looking for a nicer integrated bracelet, with a thinner profile case 10mm. Fits my wrist comfortably. The blue is nice contrasted with brush gold baton markers and second hand.
I like how they use the company's M logo as a counter balance on the seconds hand. Shipping was fast to the USA, and I'm looking forward to ordering their Portsea collection when restocked and maybe one of their quartz movement lineup the Flinders

19 February 2026
Rated 5 out of 5 stars

Great service. Great watch.

Website is good but I had a few questions. Answers were quick, friendly and complete. When the watch came my son (his 21st gift) was really impressed.

16 October 2025
Rated 5 out of 5 stars

New review after being scammed

I have since spoken to Melbourne Watch Company. I have been scammed by Harry-Melbourne and they are using their "Trustpilot" for reviews. Harry- Melbourne are very good at scamming. I have had no dealings with Melbourne Watch Company apart from one phone call. I apologize to them for the review I posted and they have assisted in tracking Harry and given me a lot of help...Ian

1 August 2025
Unprompted review
Melbourne Watch Company logo

Reply from Melbourne Watch Company

-- UPDATE--

We have spoken with the customer now.
This review was intended for another company. Harry Melbourne Watches

We have spoken in detail about this and it confirmed it was not our company that the order was placed with.

Thanks,
Matt

______________________________________________________________

Hi Ian,

We have looked in our system and have not been able to locate your order. Did you receive an order confirmation from us?
If so, can you please send a copy of it through to support@melbournewatch.com.au

We will try to get this rectified for you ASAP.
Thanks

Rated 5 out of 5 stars

Why your next timepiece should come from the Melbourne Watch Company

It’s not easy purchasing a gift for someone else. It can be especially challenging when it’s something so personal as a timepiece.
After perusing the website ( and some cryptic discussions with the intended recipient 😂) we decided on the Burnley with the blue dial.
Still not completely convinced I had made the right decision I sent an email to the company with my concerns on a Friday night.

Imagine my surprise, and delight, when I received a text message from Matt that night reassuring me and offering to call me on the Monday as well.

My advice to anyone reading this? If you want to buy a watch, either for yourself or for someone else, buy it from the Melbourne Watch Company. Great customer service is a rare commodity these days. These guys have it in spades.

How could I possibly know this? I’m the daughter of a second generation watchmaker and my father and his father built their business on such a commodity

16 June 2025
Rated 5 out of 5 stars

High quality, even better customer service, local field

Melbourne watch company is the best company ! The watch I got my husband for his birthday was gorgeous, he loved it. He's very picky with design and quality so I was a bit nervous about purchasing it as a gift without him seeing but as soon as he saw it, he loved it. They also have great customer service and when I used the chat online they reassured me that if he changed his mind or anything happened they would be able to help me out. I will definitely be purchasing from them again!

11 June 2025
Rated 5 out of 5 stars

Portsea Calendar Classic owner

I bought a Portsea Calendar Classic watch from the Melbourne Watch Company and could not be happier with my purchase. The watch is absolutely beautiful. It's simple elegance is and use of three dimensional face details makes it a standout amongst watches.
The Melbourne Watch Company was a delight to deal with, very responsive and even gave me a heads up on an upcoming discount offer which they honoured. Their service was exemplary and delivery was completed from Melbourne in two days from order even though I live in Tasmania. I cannot fault their service or their product.

5 June 2025
Rated 5 out of 5 stars

Ten out of Ten!

The watch was stunning, weighty and substantial, with all of the little details that made it unique and interesting. Customer service was outstanding. Thank you Melbourne Watch Company!

16 May 2025

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