MDhair Reviews 

5,938
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 3,418 reviews, reviewers had a great experience with this company. Customers truly love the hair care products, noting that the specialized shampoos, daily supplements, and targeted serums leave hair feeling significantly softer, looking much healthier, and smelling wonderful. Consumer support is frequently praised as exceptionally helpful, friendly, and responsive when quickly answering questions about custom routines. However, some reviewers expressed concerns regarding unexpected automatic subscription charges and billing processes for ongoing monthly orders. A few people also mentioned experiencing significant difficulties reaching support teams and receiving replies when attempting to resolve various delivery issues.

What people talk about most

Product

Users describe positive interactions with product, noting that the shampoo and treatments leave hair feeling... See more

Quality

Customers consistently note positive experiences with quality, expressing satisfaction as reviewers notice... See more

User experience

Customers had positive experiences with user experience, noting that shopping is very easy and the products... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many consumers praising the support team as... See more

Order

Clients share ambiguous opinions on order experiences, as some reviewers note the ordering process is simple... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have started with a 3 month subscription. Its fairly easy to incorporate into your daily routine, that's why I like it so far. I have only been partaking for about three weeks so am still a newbe. W... See more

Company replied

Rated 4 out of 5 stars

Received within the estimated timeframe (though shipping wasn't particularly fast). It's a bit too early to give a definitive review on how well the products work since I just started using them, but... See more

Company replied

Rated 4 out of 5 stars

The filters are easy to replace and I like that there is an email alert when you are getting close to needing to replace it. The water comes out of the shower head and feels very soft, which I think i... See more

Company replied

Rated 4 out of 5 stars

It is only 3 weeks since I started using MDhair but already I feel like my hair feels better. I’m using the supplement, shampoo and hair serum. The shampoo has no scent which I like and makes my hair... See more

Company replied


Company details

  1. Hair Product Store

Written by the company

Effective hair regrowth tailored to you. Grow thicker, healthier hair with a customized, dermatologist-formulated growth kit. Take a short quiz and a picture of your scalp to receive a free AI assessment and customized product recommendations.


Contact info

4.0

Great

TrustScore 4 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.0

All reviews

(5,938)

3,116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New Customer

I have been using MDHair for only 3 weeks but the products arrived in a timely manner. I am not seeing any change yet, but that is to be expected.

5 November 2026
Unprompted review
Rated 1 out of 5 stars

if I could give no stars i would

if I could give no stars i would. firstly thought I try this out so filled in the details to get a plan. gave me a plan with multiple items in. when the parcel arrived all that was in it was a few tablets and a small sachet of collagen. not all the other stuff that was promised as the package. then I saw i had been signed up for a subscription which doesn't get mentioned until you have made first payment. £60 for a few tablets and 1 dose of collagen absolute scamming f#ckers. I just hope this will let people know what these people are about and also women be careful because they have another name they go by for womens products.

5 November 2026
Unprompted review
Rated 5 out of 5 stars

MDhair Regrowth Shampoo


Really good shampoo! It cleans my hair well and overall, I'm happy with the results. The only downside is that it leaves my scalp feeling a little dry. Other than that, it's a great product and I would recommend it!

4 November 2026
Unprompted review
Rated 1 out of 5 stars

ONE STAR

ONE STAR — BUYER BEWARE! Nearly $85 in Unexpected Charges and a Month-Long Delivery Nightmare

I would NEVER recommend MDhair. My experience with this company has been absolutely atrocious.

After spending approximately $400 on their products, I waited nearly FOUR WEEKS for delivery, with inadequate tracking information and poor communication throughout the process.

Then, after all that waiting, I discovered I was expected to pay an additional $84.54 just to receive my order!

Are you kidding me?

That is nearly $100 in additional charges on a product I had already paid hundreds of dollars for.

NOWHERE during my checkout process was I clearly informed that I would be responsible for these additional charges. Had I known, I would NEVER have purchased the products in the first place.

Whether these charges are for shipping, customs, brokerage, or import fees is beside the point. Customers deserve to know about potential additional costs BEFORE they hand over their credit card information.

To make matters worse, after nearly a month of waiting, I was expected to collect the package and pay even more money. Absolutely unacceptable.

I have not even been able to try the products, so I cannot comment on whether they work. Frankly, after this experience, I have no interest in finding out.

I am now demanding a full refund and that the company arrange to have the product returned at its own expense. I will not be paying another cent.

My advice? BUYER BEWARE.

Before purchasing anything from MDhair, make absolutely certain you understand every potential charge, the delivery timeline, and the refund conditions.

I would never purchase from this company again. The shipping experience, unexpected costs, and customer service have been beyond disappointing.

ONE STAR. I would give ZERO if I could.

4 November 2026
Unprompted review
Rated 1 out of 5 stars

Took my money

They charged me and my product never arrived and showed it was returned to them. Be very cautious of this company. They have no phone contact so you can never speak to anyone if you have an issue. I have been emailing over and over and no responses. They took my money and it was $245! Don't order from them.

16 September 2026
Unprompted review
Rated 5 out of 5 stars

My Sister sent me my first box of the…

My Sister sent me my first box of the shampoo, hair serum and the collagen. Absolutely love it. Shampoo leaves my hair silky smooth and the hair serum is very effective. The collagen has even taken my nails to the next level. I already ordered my second set. Run don’t walk to get your products. Can’t believe I forgot to mention the vitamins. They are great! Order right away!!!

4 November 2026
Unprompted review
MDhair logo

Reply from MDhair

Hi there! Your enthusiasm absolutely made our day! We're so happy that your first box exceeded your expectations and that you've already ordered your second set, especially with such lovely feedback about the shampoo, serum, collagen, and vitamins. Our team is happy to help! You can email us at support@mdhair.co.

Rated 1 out of 5 stars

If I could give a negative 10 I would

If I could give a negative 10 I would. They charged me for two deliveries within a few days. I contact customer service and they told me it was reactivated. How does that happen. Not a good company so not use.

4 November 2026
Unprompted review
Rated 4 out of 5 stars

Regrowth shampoo and minoxil 2%

I am using the regrowth shampoo and the minoxil 2% more than a year and I see a little progress in regrowth of hair so I will keep on using it

4 November 2026
Unprompted review
MDhair logo

Reply from MDhair

We're so pleased to hear that you've noticed some encouraging regrowth, Carole! We truly appreciate your continued trust in our Regrowth Shampoo and Minoxidil 2%, and it's wonderful to know that you're staying committed to your hair care journey. If you'd like guidance or support, email us anytime at support@mdhair.co.

Rated 5 out of 5 stars

Hopefully a great product.

Great marketing, packaging and hopefully a great product.

5 November 2026
Unprompted review
MDhair logo

Reply from MDhair

Thank you for giving MDhair a try, William! We're thrilled that you've enjoyed the presentation and packaging, and we're excited to be part of your hair care journey as you explore what our products can do for you. Have questions or need help? Reach us anytime at support@mdhair.co.

Rated 4 out of 5 stars

Professional package

Professional website, easy portal to change orders or delivery dates, good presentation and easy use of products, reasonable price.. early days yet (just over a month) so can’t vouch for efficacy, hence 4 stars

4 November 2026
Unprompted review
MDhair logo

Reply from MDhair

Thank you for sharing your experience, Ashok! It's wonderful to know that you've appreciated the convenient ordering process, attractive presentation, ease of use, and reasonable pricing. We appreciate your patience as you continue your hair care journey, and we're always available at support@mdhair.co if you need assistance.

Rated 5 out of 5 stars

I absolutely loved the products

I absolutely loved the products! I started seeing results by the second week of using the full treatment. I had tried everything, but nothing else had worked. Today, I’m so happy because when I brush my hair, it no longer ends up all over the brush—and best of all, my hair is growing back in the spots where I had lost it! I feel like a truly happy woman. Thank you for such wonderful products!

22 October 2026
Unprompted review
MDhair logo

Reply from MDhair

We're celebrating this exciting milestone with you, Iveth! It must feel incredibly rewarding to see less hair falling out when brushing and notice new growth in areas that once concerned you, especially after trying so many different solutions. We're just an email away at support@mdhair.co if you'd like guidance or further assistance.

Rated 5 out of 5 stars

Services and very detailed information.

Quite delightful, well-mannered, tremendous service team. Information was excellent; highly recommended, you won't be disappointed.

2 November 2026
Unprompted review
MDhair logo

Reply from MDhair

We're truly grateful for your kind words, Arnie! It's wonderful to know that our service team made such a positive impression through their professionalism, thoughtful assistance, and detailed information. We're happy to support you anytime at support@mdhair.co.

Rated 5 out of 5 stars

I'm 2 weeks into this treatment

I'm 2 weeks into this treatment. Hair seems to be getting a little thicker.

4 November 2026
Unprompted review
MDhair logo

Reply from MDhair

Hi Tom,

Thank you so much for sharing your early experience! We’re so glad you’re feeling encouraged just two weeks into your routine. Consistency is key in these early stages, so we’d love to hear how things are going as you continue. If you have any questions as you get started, our team is always happy to help at support@mdhair.co.

Rated 1 out of 5 stars

WARNING

WARNING: £59 trial turned into an unexpected £136 subscription charge

I am absolutely disgusted by my experience with MDhair.

I originally purchased a £59 trial because I wanted to try their hair products. I did not realise I was entering an ongoing subscription that would result in another £136 being taken from my bank account.

When I discovered the charge, I immediately tried to stop it. Finding how to cancel the subscription was unnecessarily difficult, and I eventually managed to cancel it myself.

I then contacted customer service to stop the unwanted delivery and request a full refund.

Instead of resolving the problem, I received generic responses, explanations of their subscription policy and instructions directing me towards a complicated international returns process.

I am based in the UK, and their policy appears to require customers to obtain return authorisation and potentially pay to send unwanted products all the way to the USA.

I am also working away from home, so I cannot arrange to receive an unexpected delivery.

What makes this especially frustrating is the potential timeline. The products could take weeks to arrive, then I may have to pay international return postage and wait further weeks for my refund.

How can a company take £136 so quickly, yet make recovering that money so complicated, expensive and time-consuming?

I have already cancelled my subscription and formally requested a refund. At the time of writing, my refund has not been approved, and I have not been provided with a prepaid return label.

In my experience, signing up was far easier than cancelling or obtaining a refund.

I strongly advise anyone considering MDhair to read the subscription renewal terms, recurring charges and international returns policy extremely carefully before purchasing.

I will update this review if the company resolves my complaint fairly.

2 November 2026
Unprompted review
Rated 4 out of 5 stars

Only been using the products for 3…

Only been using the products for 3 weeks so I haven't noticed much of a change. However my hair feels a bit thicker - less wispy thin. The serum doesn't leave a residue.

3 November 2026
Unprompted review
MDhair logo

Reply from MDhair

It's lovely to hear about your early experience with MDhair, Dianne! While three weeks is still early in your hair care journey, we're encouraged that your hair is already feeling thicker and less wispy, and that the serum fits comfortably into your routine without leaving residue. Have questions or need help? Reach us anytime at support@mdhair.co.

Rated 5 out of 5 stars

So far I would give it a 5

So far I would give it a 5. The products arrived quickly. I have started the supplements, but am finishing another shampoo and serum at the moment and then will start with the MDhair shampoo, conditioner and serum.

3 November 2026
Unprompted review
MDhair logo

Reply from MDhair

It's wonderful to hear from you, Michele, and we're so pleased to know your products arrived promptly! We're glad you've already started your supplements and look forward to hearing about your experience once you begin using the MDhair shampoo, conditioner, and serum. Our team is happy to help! You can email us at support@mdhair.co.

Rated 3 out of 5 stars

Product quantity especially Hair serum…

Product quantity especially Hair serum not enough to cover the whole month

4 November 2026
Unprompted review
MDhair logo

Reply from MDhair

Hi there! Thank you for bringing this to our attention! We understand how frustrating it can be when the hair serum runs out before your next monthly supply arrives, and we sincerely appreciate your feedback regarding the product quantity. If you’d like guidance on getting the most out of your serum, email us anytime at support@mdhair.co.

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