Wish all luxury brands did this. I ordered a bag from this brand, and within 12 hours of putting my order in I emailed to say I wanted to add something to it. They didn't get back to me for a few days... See more
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Review summary
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Love my Pomegranate red carryon, BUT the weekender and suitcase are not the exact same colour 😩
Company replied
I ordered two Hello Kitty bag charms. One was meant for my sister’s birthday. Unfortunately they were lost in transit between Auspost and USPS. So, my first time purchase experience turned sour. But... See more
Company replied
I ordered a tote bag from this shop, and honestly, it’s way better than I expected. The fabric feels strong but not too heavy, and it carries all my daily stuff without looking bulky. The design is su... See more
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Company details
Written by the company
Step into the world of MAISON de SABRÉ, where luxury leather redefines the boundaries of elegance and craftsmanship. Our exclusive collections blend innovative design with traditional techniques, ensuring each piece not only meets but exceeds the pinnacle of luxury standards. Experience the distinction of meticulously hand-finished accessories that bring sophistication to every moment of your life.
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4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Perfect Quality!!
5 September 2026
Unprompted review
Loved my leather bag!
1 September 2026
Unprompted review
The customer service is wonderful!
The customer service is wonderful!
I ordered an iPhone 17 Pro case but then decided (after placing the order) that I wanted the larger phone. I reached out to Client Relations and have had amazing service from Carmela assisting me step-by-step with the whole process. She has kept me informed on the status of the return; advised me about the different products and colors and facilitated the exchange seamlessly. I sent her an email advising that I wish all Client Relations interactions were as helpful as working with her. It was so nice to have one point person that followed up and responded quickly and saw the entire process through completion. On Client Relations alone, I'd use Maison de Sabre again (still waiting to see the amazing product)!
31 August 2026
Unprompted review
Reply from MAISON de SABRÉ
Dear Kelly,
Thank you for taking the time to share such generous words about your experience with Carmela. We’re pleased to know you felt well looked after throughout the entire process.
From helping you find the right case and colour to keeping you updated along the way, having one person there to see everything through is exactly the kind of care we want every client to experience. We’ll be sure to share your lovely feedback with Carmela as well.
We hope your new case arrives very soon and that you love your final choice once it’s in your hands. It’s been a pleasure assisting you, and we look forward to welcoming you back to MAISON de SABRÉ again.
Warm regards,
The MAISON de SABRÉ Team
Excellent customer service
I requested a replacement item under warranty. The response was quick, courteous and the item replaced at the company's expense. I have purchased several items and will continue to do so.
1 September 2026
Unprompted review
Reply from MAISON de SABRÉ
Dear Karen,
Thank you for taking the time to share your experience with us. We’re delighted we could make the warranty process smooth and ensure your replacement was taken care of promptly.
Knowing you’ve returned to MAISON de SABRÉ for several pieces over time is something we genuinely appreciate. Your continued confidence in us is never taken for granted, and we hope each addition to your collection brings you just as much enjoyment.
Thank you again for your continued support. We look forward to welcoming you back for many more pieces to come.
Warm regards,
The MAISON de SABRÉ Team
Ordered the Zipped Soft Tote in…
Ordered the Zipped Soft Tote in Cashmere Clay and I absolutely love it.
Opening the box was such a joy, that first whiff of rich, expensive leather feels heartwarming, like a cup of hot tea during a rainy day.
Every piece of hardware was packed so carefully like a valued heirloom.
The leather feels and looks great. It is soft but holds its shape, and the color is a nice warm neutral that goes with everything.
Overall, a fantastic tote that's quickly become a go-to piece in my rotation.
Also grabbed the SABRÉMOJI Bumblebee charm to go with it, and I'm smittern
It adds the cutest little detail, so playful and fun, bringing me back to the first time I held an innocent delicate pretty bug in my hands as a child but knowing this piece will survive generations.
26 June 2026
Unprompted review
Reply from MAISON de SABRÉ
Dear Anna,
Thank you for taking the time to share such a beautiful review. It’s a pleasure to know that your experience with MAISON de SABRÉ has been so memorable, from opening your order to enjoying the pieces themselves.
We especially loved the sentiment behind your Bumblebee Charm. The way it brought you back to such a sweet childhood memory is wonderful and we hope it continues to bring that same sense of joy each time you see it.
It’s also lovely to know these pieces have already found such a natural place in your collection. We hope they accompany you through many moments and become pieces you continue reaching for and enjoying for years to come.
Thank you for choosing MAISON de SABRÉ. We’re delighted to have you and look forward to welcoming you back again.
Warm regards,
The MAISON de SABRÉ Team
Bucket Soft Tote was the tote I didn't know I needed
Got the Bucket Soft Tote in Plum Red and I love it so much! The leather is incredibly soft and supple, and you can really feel the quality of the full-grain leather and construction. It also smells amazing. Despite how soft it is, the bag still feels really sturdy and well made, especially the strap.
It’s also surprisingly spacious without feeling bulky or heavy. A 13-inch laptop fits comfortably with plenty of room left for my makeup bag, wallet, keys, a book, a camera, an umbrella, it's a chic Mary Poppins bag. Even when I fill it up, the bag itself is so lightweight that it stays comfortable on my shoulder for long periods, which is something I really appreciate about it.
Also have to mention the shipping because I was genuinely impressed by how quick it was. Everything was really seamless from ordering to delivery and my bag arrived quicker than I expected.
Honestly my everyday bag now!
17 August 2026
Unprompted review
Reply from MAISON de SABRÉ
Dear Tisha,
Thank you for taking the time to leave such a generous review. We’re delighted to know you’ve had such a positive experience with both your new piece and your order with us.
It’s always lovely to hear when one of our designs fits so naturally into someone’s everyday routine. We appreciate your support and hope you continue to enjoy your MAISON de SABRÉ piece for many years to come.
Thank you for choosing MAISON de SABRÉ. We look forward to welcoming you back again.
Warm regards,
The MAISON de SABRÉ Team
Best bag i have ever owned
Fast shipping. Amazing quality. Beautifully made with the best quality leather! I want one of everything!
28 August 2026
Unprompted review
Reply from MAISON de SABRÉ
Dear Bianca,
Thank you for taking the time to leave us such a lovely review. It’s wonderful to know your experience with MAISON de SABRÉ has left such a positive impression.
We hope your bag becomes a piece you continue reaching for and enjoying for years to come. We’d be delighted to welcome you back whenever you’re ready to add something new to your collection.
Thank you for choosing MAISON de SABRÉ.
Warm regards,
The MAISON de SABRÉ Team
The bucket soft tote is unbelievably…
The bucket soft tote is unbelievably beautiful in person! It blends well with all my office looks and def a head turner! Will get the hobo next!
12 August 2026
Unprompted review
Reply from MAISON de SABRÉ
Dear Maine,
Thank you so much for taking the time to leave such a lovely review. It’s always wonderful to know when one of our pieces has found its place in someone’s everyday wardrobe.
We’d be delighted to help when you’re ready for your next piece. If you’d like any assistance choosing a style or colour, please don’t hesitate to reach out. We’re always happy to help.
Thank you for choosing MAISON de SABRÉ.
Warm regards,
The MAISON de SABRÉ Team
NO Customer service
I mistakenly ordered the wrong phone case & they kindly agreed to a store credit so I could order the correct one.
There is no credit on my account & despite many emails I have had only one response that said they would contact me soon . That was 2 months ago & now nobody is returning my emails or assisting me with the credit .
I am extremely disappointed with the customer service . I have asked for a phone number so I can speak to someone (as there is no direct line ) but again no response.
Unfortunately they have now left me no option but to take the matter further now having to take further action .
3 June 2026
Unprompted review
Reply from MAISON de SABRÉ
Dear Chris,
We’re sorry for the frustration this has caused, particularly as you’ve been waiting for clarity on your store credit.
We’ve reviewed the correspondence with our Client Services team and can confirm that each of the emails you sent received a response from our team. From what we can see, it appears those replies haven’t been reaching your main inbox, which may explain why it seemed as though you weren’t hearing back from us.
We’d recommend checking your junk or spam folders, as our previous responses may have been redirected there. We certainly don’t want you to feel that your enquiries have gone unanswered, and we’re here to make sure this is resolved for you.
Warm regards,
The MAISON de SABRÉ Team
Exceptional Service
I had the privilege of communicating with Carmela, Client Services Specialist, and she was absolutely AMAZING! She was able to resolve my issue with such professionalism and efficiency. She was professional, communicative, kind, friendly, and incredibly knowledgeable about the products and policies.
She made my experience truly lovely. Based on the exceptional client service I received, I will definitely be a lifetime client of MAISON de SABRE’!
Thank you sooo much, Carmela! :-)
~Ra’Chael
17 August 2026
Unprompted review
Reply from MAISON de SABRÉ
Dear Ra’Chael,
Thank you for taking the time to leave such a lovely review. We’re pleased Carmela was able to provide the care and support you needed and make your experience with MAISON de SABRÉ a positive one.
We’ll be sure to share your kind words with her. Knowing that the experience has given you even more confidence in choosing MAISON de SABRÉ again is wonderful to hear.
Thank you for your trust and support. We look forward to welcoming you back again soon.
Warm regards,
The MAISON de SABRÉ Team
Exceptional Service
Actually ordered their backpack from Nordstrom but the fulfillment was still done by MAISON. The shipping was estimated to take over a week and there was no expedited shipping option, but needed the backpack before we traveled for my wife’s birthday. I contacted Nordstrom and they advised I contact MAISON. I contacted MAISON by email and was assisted by Carmela. She actually went out of her way to check the order, find it, expedite it, and follow up with me the whole way. Having amazing customer service is so rare nowadays and MAISON was a breath of fresh air. The backpack looked and felt great. They won themselves a repeat customer. I was so happy I created a trust pilot account just to leave a review.
16 August 2026
Unprompted review
Reply from MAISON de SABRÉ
Dear Don,
Thank you for such a generous review. We’re so pleased we could make things a little easier, especially with an important birthday trip coming up.
Carmela will be delighted to know her care and follow through left such a positive impression. More than anything, we’re glad your experience with MAISON de SABRÉ has given you a reason to return.
We hope your wife loves her backpack and that it accompanies her on many wonderful travels ahead.
If you ever need anything or are thinking of adding another piece, we’re always here to help.
Warm regards,
The MAISON de SABRÉ Team
Best customer service
Got the best customer service from Carmela after reaching out regarding my order. The issue I had was initially my own fault but she kindly helped me and sorted it out. So impressed about the customer service experience and cant wait to get the order!
24 July 2026
Unprompted review
Reply from MAISON de SABRÉ
Dear Minna,
Thank you for your wonderful review.
We're delighted to hear that Carmela was able to assist you and help resolve everything. It’s especially rewarding to know your experience left you feeling confident about your order, and we’re pleased we could turn things around for you.
Thank you for choosing MAISON de SABRÉ. We hope you love your new piece when it arrives, and if there's ever anything we can assist you with, we're always here to help.
Warm regards,
The MAISON de SABRÉ Team
Outstanding customer service
Outstanding customer service - they went above and beyond. I will definitely continue to shop with the company, very pleased.
23 July 2026
Unprompted review
Reply from MAISON de SABRÉ
Dear Bridget,
Thank you for your wonderful review.
We're delighted to hear you had such a positive experience with our Client Services team. It was a pleasure assisting you, and we're pleased to know we've earned your trust and that you'll be shopping with us again.
Thank you for choosing MAISON de SABRÉ. We can't wait to welcome you back for your next piece, and if there's ever anything we can assist you with, we're always here to help.
Warm regards,
The MAISON de SABRÉ Team
It was soooooooo hard to make a return
It was soooooooo hard to make a return. I exchanged 6 different email to send back the item I purchased and after that, it took me over a month to keep asking them why they don't make a refund. Then they emailed me after a month to send them tracking number. After so many more emails, they send me a code for store credit, which doesn't work. Their customer service is terrible.
19 July 2026
Unprompted review
Reply from MAISON de SABRÉ
Dear Connie,
Thank you for taking the time to share your feedback. We're sorry to hear your return experience didn't meet your expectations.
For change-of-mind returns, our Returns Policy offers store credit, giving you the flexibility to choose another MAISON de SABRÉ piece whenever you're ready.
As part of our return process, we ask customers to share their return tracking number once the parcel has been shipped, as outlined in the return instructions provided by our Client Services team. This helps us locate and assess the return promptly once it reaches our warehouse.
We also understand you experienced difficulty using your store credit code. We'd welcome the opportunity to review this with you and help resolve it. Please get in touch with us, and we'll personally review your case and work to resolve it as quickly as possible.
We value your trust in MAISON de SABRÉ and hope to have the opportunity to make this right.
Warm regards,
The MAISON de SABRÉ Team
So underrated! Love this brand!
I already had high expectations of the pieces but upon it arriving, from the packaging to the craftsmanship and the quality of my pieces, and the designs, it more than exceeded my expectations!
1 June 2026
Unprompted review
Reply from MAISON de SABRÉ
Dear Cristina,
Thank you for sharing your experience with us.
From the packaging to the craftsmanship and design of your pieces, it's a pleasure to know that every detail left such a strong impression. We set out to create pieces that feel as special in person as they do online, and we're delighted your order delivered on that promise.
Thank you for choosing MAISON de SABRÉ. We hope your new pieces accompany you on many adventures ahead.
If you ever need anything or are thinking of adding another piece, we’re always here to help.
Warm regards,
The MAISON de SABRÉ Team
Customer service saved the experience
I purchased an iPhone cover for my 17 Pro Max. I was pretty excited to buy myself a classy, good quality phone cover and was convinced by the website’s description of the product (specifically “ The most advanced iPhone 17 protection, engineered by the original all-leather case pioneers. Crafted from shock-absorbent German polycarbonate and wrapped in supple, sustainable DriTan™ full-grain leather, it securely safeguards your most essential companion through extraordinary design. The Phone Case delivers unparalleled fracture resistance with 360-degree defence against drops and scratches”).
Unfortunately within three weeks my phone screen was so scratched and damaged that I had to replace the screen protector and ended up replacing the case. It became clear to me (and was admitted by MdS themselves) that the edges of the case don’t cover the edge of the glass screen completely, leaving it exposed.
After a lot of back and forth, they’ve have agreed to refund the purchase which I am grateful for. While the product didn’t live up to my expectations, the customer service got there in the end. Carmela was very polite and understanding.
26 May 2026
Unprompted review
Reply from MAISON de SABRÉ
Dear Georgina,
Thank you for taking the time to share your feedback with us. We’re sorry to hear about the experience you’ve had with your Sling Phone Case and understand how disappointing this must have been.
Please know that one of our Client Service Specialists will be reaching out to you directly to review the matter further and work toward a resolution with you personally.
We appreciate you bringing this to our attention and giving us the opportunity to assist further.
If you have any questions or concerns, please do not hesitate to let us know.
Warm regards,
The MAISON de SABRÉ Team
Wow - great experience that might not have been
What started as a problem ended up being a great experience. I had an issue with incorrectly ordering an item I wanted. I used both a dm and email to explain my error and in quick fashion their customer service replied and fixed the issue with great aplomb and turned what could’ve been a negative first experience into a wonderful one. I can’t wait to get my new wallet and look forward to getting a few other items as well.
13 May 2026
Unprompted review
Reply from MAISON de SABRÉ
Dear David,
Thank you for taking the time to share this with us. We’re pleased to hear that what began as a frustrating situation turned into a positive experience for you.
Our team always aims to handle every interaction with care and attentiveness, so we appreciate hearing that the support you received helped turn things around. We’ll also be sure to share your kind words internally with the team involved.
Thank you for choosing MAISON de SABRÉ. We hope you love your new wallet once it arrives, and we look forward to welcoming you back again soon.
Warm regards,
The MAISON de SABRÉ Team
I ordered an iPhone 17 Pro Case in…
I ordered an iPhone 17 Pro Case in beautiful Plum Red colour but received it with a half-worn monogram. Customer support then offered a replacement or store credit. I accepted a store credit, ordered a new case but this time I received someone else's order because the case is in the wrong colour and has someone else's monogram. Despite the beautiful appearance of the case, the purchasing process has been long and full of unpleasant surprises on all three occasions. It's a shame that a company allows itself to make such oversights.
11 May 2026
Unprompted review
Reply from MAISON de SABRÉ
Dear Julia,
We’re sorry to hear about your experience and completely understand how disappointing this must have felt, especially after encountering multiple issues across your orders.
This is not the standard of experience we aim to provide at MAISON de SABRÉ, and we understand why this series of errors left you feeling let down.
Our team has already been in contact with you directly to assist further and work toward an appropriate resolution. Please know that your feedback has also been shared internally with the relevant teams for further review and investigation, as experiences like yours are taken very seriously.
We appreciate you taking the time to share your honest feedback with us, and we’re sorry again for the inconvenience and disappointment this situation has caused.
Warm regards,
The MAISON de SABRÉ Team
They were so accommodating and…
They were so accommodating and responsive to all my needs. Gained a customer!
4 May 2026
Unprompted review
Reply from MAISON de SABRÉ
Dear Dylan,
Thank you for taking the time to share this with us.
We’re pleased to hear that our team was able to support you and make your experience a positive one. It’s always lovely to know our care and service came through in a meaningful way.
Thank you for choosing MAISON de SABRÉ, and we look forward to welcoming you back again soon.
Warm regards,
The MAISON de SABRÉ Team
Beautiful quality products & great customer service
Beautiful quality products. I also made a mistake with my online purchase, and the customer service team went above and beyond to arrange an exchange. It’s been a while since I’ve experienced such understanding and efficiency. I highly recommend these products, both for their quality and the service.
30 April 2026
Unprompted review
Reply from MAISON de SABRÉ
Dear Jess,
Thank you for taking the time to share this. We’re pleased we could step in and support you when you needed it.
Hearing that both the piece and the experience met your expectations is exactly what we hope to deliver every time.
If there’s ever anything you need or something you’re considering next, we’d be glad to assist.
Thank you for choosing MAISON de SABRÉ.
Warm regards,
The MAISON de SABRÉ Team
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