RTV EURO AGD Reviews 2,858

TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Nice personnel, affordable credits and fast services. Puchased a new phone from them in Zielona Góra recently, did not found any issues other customers write there about. Agreed on a credit at much lo... See more

Rated 5 out of 5 stars

it is realy good and brand new machine and just the box a little was damaged and i don't care about that,for me important is the machine and fortunatly it's working good and good price.thank you very... See more

Company replied

Rated 1 out of 5 stars

I ordered a parcel for home delivery, but never received it. I paid online, but after filing a complaint, the order was cancelled with the reason "failure to pay." So, I have neither the money nor the... See more

Company replied

Rated 5 out of 5 stars

Great product so far, good quality and packaging decent, delivery was quick and easy.

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Company details

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RTV EURO AGD - jesteśmy polską siecią elektromarketów, która już od ponad 30 lat oferuje elektronikę użytkową, telewizory i sprzęt RTV, duże i małe AGD, komputery, tablety, telefony, sprzęt fotograficzny, gry i konsole oraz akcesoria.


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3.7

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Quick delivery

Quick delivery, perfecto

23 October 2025
Unprompted review
RTV EURO AGD logo

Reply from RTV EURO AGD

Dziękujemy za podzielenie się opinią na temat zakupów w naszym sklepie 🙂

Rated 1 out of 5 stars

Didn't receive order or refund money.

I ordered a parcel for home delivery, but never received it. I paid online, but after filing a complaint, the order was cancelled with the reason "failure to pay." So, I have neither the money nor the parcel.

24 October 2025
Unprompted review
RTV EURO AGD logo

Reply from RTV EURO AGD

Dzień dobry, prosimy o wiadomość pod adres mailowy TrustpilotOpinie@euro.com.pl. Przeanalizujemy otrzymane informacje oraz wyjaśnimy wątpliwości co do procesu realizacji zamówienia.

Rated 5 out of 5 stars

it is realy good and brand new machine…

it is realy good and brand new machine and just the box a little was damaged and i don't care about that,for me important is the machine and fortunatly it's working good and good price.thank you very much.

8 October 2025
Unprompted review
RTV EURO AGD logo

Reply from RTV EURO AGD

Dziękujemy za opinię!

Rated 1 out of 5 stars

I was scammed using this company.

I was scammed using this company tried to contact them. To stop the payment and get my money back yet i have not been contacted by anyone. It seems like a shell company. As a polish company it seems to not have any english customer service. Really terrible customer service.

12 August 2025
Unprompted review
RTV EURO AGD logo

Reply from RTV EURO AGD

Dzień dobry,

prosimy o wiadomość pod adres mailowy TrustpilotOpinie@euro.com.pl. Przeanalizujemy otrzymane informacje oraz wyjaśnimy sprawę.

Rated 2 out of 5 stars

Service was fast but after sale service to be reviewed

Service was fast for preparing my order but need to review the after sale service: the mic of the headset was not working so i came back nexte day to store for claim, they said i need to wait 14 days to have an answer and they will decide if they repare it or give a new one. I would have been happier if they changed it for a new one in case to put me on hold especially that i needed it for work.

1 July 2025
Unprompted review
RTV EURO AGD logo

Reply from RTV EURO AGD

Dzień Dobry, prosimy o wiadomość pod adres mailowy TrustpilotOpinie@euro.com.pl. Przeanalizujemy sprawę oraz wyjaśnimy wątpliwości co do procesu reklamacji w naszym sklepie.

Pozdrawiamy
RTV EURO AGD

Rated 2 out of 5 stars

Bought an item that said packaging was…

Bought an item that said packaging was damaged and that's all, BUT when the item arrived it rattles more than a beggars tin so who knows what's actually broken inside and how long it'll last, even though it seems to be fine now!

7 May 2025
Unprompted review
RTV EURO AGD logo

Reply from RTV EURO AGD

Dzień dobry, prosimy o wiadomość pod adres mailowy TrustpilotOpinie@euro.com.pl. Przeanalizujemy otrzymane informacje oraz wyjaśnimy wątpliwości związane z ofertą zakupu w naszym sklepie.

Pozdrawiamy
RTV EURO AGD

Rated 3 out of 5 stars

Delivery dissatisfaction

Ordering was smooth and everything was good. Delivery was what I had a problem with. If I was to be honest a smaller timeframe estimation would be much appreciated because a 12 hour frame means I have to literally stop everything for my day just for a delivery.

27 March 2025
Unprompted review
Rated 1 out of 5 stars

everything really terible

everything really terible ! Customer service is so impolite

17 March 2025
Unprompted review
RTV EURO AGD logo

Reply from RTV EURO AGD

Dzień dobry, prosimy o wiadomość pod adres mailowy TrustpilotOpinie@euro.com.pl. Przeanalizujemy otrzymane informacje oraz wyjaśnimy wątpliwości związane z obsługą klienta w naszym sklepie.

Pozdrawiamy
RTV Euro AGD

Rated 1 out of 5 stars

I bought a graphics card from them I…

I bought a graphics card from them I paid for express delivery and they not only didn't deliver and refused to offer any alternative or compensation they tried to claim the countdown for the delivery started when they had the card in their warehouse not when I ordered it from their website despite the website saying it was in stock. By their definition of next-day delivery. I could order next-day delivery and they could order the card from anywhere in the world it could take a year to get to the warehouse and it would still count as next-day delivery as long as they got it to me a day after it arrived in that specific warehouse. I contacted them the staff were rude several hung up. I will never shop with them again.

30 January 2025
Unprompted review
RTV EURO AGD logo

Reply from RTV EURO AGD

Dzień Dobry, prosimy o wiadomość pod adres mailowy TrustpilotOpinie@euro.com.pl. Przeanalizujemy otrzymane informacje oraz wyjaśnimy wątpliwości związane z obsługą klienta w naszym sklepie.

Pozdrawiamy
RTV EURO AGD

Rated 1 out of 5 stars

They just stole my money

They just stole my money. I bought an xbox Series with a 3-month subscription. But the subscription code didn't work. I returned the console, received a conclusion that it was returned in perfect condition.....and then the console was lost for 3 weeks. After they found it, they refunded the money for the console, excluding the subscription. The answer is that I didn't file a second complaint before returning the console so that they could review it again, because they managed to close the first complaint with a recommendation to contact Microsoft so that they could refund my money! Microsoft??? For a brand new console, which was probably sold to me already used. There are no arguments, the answer is always the same - it's your fault that the subscription doesn't work in our console.
I also bought an HP laptop. Since this is not the first laptop of this brand, I haven't used the charger from the new laptop for a long time. It turned out to be defective. I'm not going to contact their complaints service a second time - a waste of time. The money has already been stolen.

2 May 2024
Unprompted review

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