My Mara x started having issues, lelit was very helpful in helping me fix the issue at home by giving me step by step instructions. I just wish there was an actually number I could have called to spea... See more
Company replied
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Review summary
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Great experience! My Bianca V3 arrived with a bent frame. Chris's coffee immediately sent me a claim form, and then Matthew from Lelit arranged the return for the damaged machine, and quickly overnig... See more
Company replied
We were having issues with the milk frother on our Lelit Grace. Customer service was very helpful. They gave us detailed instructions on how to check what was wrong, where to buy replacements, and how... See more
Company replied
I have been extremely pleased with the support received from Lelit. The support technicians I've worked with are knowledgeable, patient, and very eager to assist. I was hoping that my Bianca could b... See more
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Company details
Written by the company
LELIT srl is an Italian company specialized in the design and manufacture of prosumer coffee machines and ironing systems for domestic use. The business was founded in 1986 and has gained popularity and importance over the years and today it counts more than 200 employees, of which 80% are women. In 2022 LELIT srl has joined the Australian Breville|Sage Group limited. Thanks to the determination, experience and advanced research and development, LELIT’s products are unique and differentiated, making it a recognizable brand worldwide. Granting the highest quality is always the main goal, for this reason all LELIT products are designed and produced in Italy and the whole assembly process is made in the headquarter of Castegnato - Brescia. LELIT manufactures products that ensure quality, reliability and efficiency and can count on numerous partners all over the world among authorized distributors and repair centers. Essential in the politics of LELIT is the attention towards its employees, creating a respectful and pleasant working place, and towards the environment. All decisions are driven by the idea that “a better future needs a sustainable present”, implementing day-by-day eco-friendly solutions. LELIT turns passion into performance, every day.
Lelit Support
Written by the company
- LELIT is ready to power your passion
- Please visit https://www.lelit.com/support/ and select your country. LELIT experts are qualified to show you the best side of the performance. Always at your disposal: from helping you with the choice of your new LELIT product to providing support whenever you need assistance. LELIT is ready to power your passion. Wherever you are. All over the world.
Contact info
Viale del Lavoro, 45, 25045, Castegnato, Italy
- lelit.com
4.1
Great
283 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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disappointment
I was expecting an initial consultation: should I send the car to a service center? Or can I do something myself? But they simply sent me to a middleman with my problem. It's disappointing. I wonder if they could have delved into my problem and advised me, coordinated with the middleman, given me addresses and instructions on how to pack and ship it?
1 September 2026
Reply from Lelit
Dear Viktor,
We thank you for your time and for sending us your feedback.
According to the documentation you shared with our support team, your product is still under the legal guarantee, provided by the direct reseller. As such, we have replied to your request, inviting you to contact your direct reseller and follow their instructions. You have purchased from an authorized partner, and we confirm that the 1st step in this situation is to contact your reseller. Our support team has provided a message with name and website of the partner, so you can easily contact their customer support.
We are very sorry that our last reply to your specific question did not meet your expectation.
We confirm that our support team is always available: please reach out to us if you need further details, after checking the support procedure indicated by your direct reseller.
We remain at your disposal and send you our
Kind regards,
LELIT team
My questions were answered
My questions were answered, but there was a delay between emails
28 August 2026
Reply from Lelit
Hello Dimitri,
thank you for taking the time to share your feedback with us.
We understand that our support team has offerend you the correct answers, yet you found some delay between emails.
We will take your feedback into consideration and work internally to make sure we can answer quicker in the future.
Thank you very much for your time and for reaching out to our team.
Enjoy your coffee with your LELIT coffee machine!
Kind regards,
LELIT team
Super service
We have a LELIT Bianca coffee machine. The customer service team at the Italian headquarters provided excellent service, everything was organized perfectly and quickly, including the delivery
11 August 2026
Unprompted review
Reply from Lelit
Hello,
We would like to thank you for taking the time to write and send us your feedback. We aim to offer a consistent customer support, and we are glad to know that our team has responded correctly and handled your request as expected.
Enjoy your coffee with LELIT Bianca every day!
We remain at your disposal,
Kind regards,
LELIT team
Great machine with great support…
Great machine with great support service. I love my Lelit Elizabeth and enjoy it everyday!
30 July 2026
Reply from Lelit
Hello,
Thank you very much for taking the time to send us your review.
We are happy that our support has been efficient, giving you the possibility to enjoy your LELIT coffee machine as desidered. It is indeed our goal.
Thank you! Enjoy your coffee with Elizabeth, every day!
Kind regards,
LELIT team
No communication, came month later, DENTED
Ordered expresso machine. Didn't get till a month later when I had emailed and called way to many times. No communication. When machine came after taking out of box the side of top of machine was dented. I paid over $3,000 for machine. It said 3-5 buz days for shipping. It wasn't there for my daughters graduation and birthday party.
4 August 2026
Reply from Lelit
Hi Traci,
I'm very sorry for the delays you experienced receiving your Bianca, especially knowing you had hoped to have it in time for your daughter's graduation and birthday celebration. I'm also sorry to hear that, after such a long wait, the machine arrived damaged.
We reached out on July 31 after learning about the transit damage, but it appears our message may not have reached you. I'll be reaching out again directly through your support case so we can get this resolved as quickly as possible.
If you still have the original packaging, we'd be happy to arrange a warranty exchange for a brand-new Bianca of the same model. We'll provide the prepaid return shipping and instructions, and I'm also happy to expedite the replacement shipment to help make up for the delays you've already experienced.
Thank you for your patience, Traci. We appreciate the opportunity to get this resolved for you.
Kind regards,
Elliott
LELIT Support
Worst service I ever had!!!
4 August 2026
Reply from Lelit
Hi,
Thank you for your feedback. I'm very sorry to hear about your experience and that we've left you feeling this way.
We offered a warranty solution on July 13, but it's possible our email didn't reach you. I'll be following up through your support case shortly to make sure you receive the information and to help move the warranty process forward as quickly as possible.
We appreciate the opportunity to resolve this for you and hope to get your machine back up and running soon.
Kind regards,
LELIT Support Team
Great service and I still adore my…
Great service and I still adore my machine!
23 July 2026
Unprompted review
Reply from Lelit
Hello Ryan,
Thank you very much for your kind feedback.
We're happy to read that our team supported you correctly.
Enjoy your coffee machine!
We remain at your disposal,
Kind regards,
LELIT team
Customer service was very helpful in…
Customer service was very helpful in working through a couple of issues I was having with my machine.
21 July 2026
Reply from Lelit
Hello Ian,
Thank you very much for your kind review.
It means a lot for us that you took the time to share your kind feedback.
Our support team is always available and has an unique goal: to help you enjoy your LELIT product, always.
We remain at your disposal,
Kind regards,
LELIT team
Efficient Customer Service
Customer care team answer me in a timely maner with a proper assessment plan. Feedback was clear to solve the issue. Perfect!
22 July 2026
Reply from Lelit
Hello Jonathan,
We thank you for your kind and positive review.
Our goal is to offer the correct support, helping our customers to enjoy their LELIT product.
We are happy to read that the answer sent was correct and quick.
We remain at your disposal,
Kind regards,
LELIT team
Reply from Lelit
Hello Cris,
We want to thank you for taking the time to send us your review.
We aim to support in a consistent way, therefor we are very happy to read that our customer service has offered you the correct assistance.
We remain at your disposal and send you our
Kind regards,
LELIT team
Fantastic customer service!!
I had a small issue with my machine and reached out to support, and let me tell you, I have never had such a great experience! The team was quick to reply, worked to understand the issue, and came up with a very quick resolution. I had a replacement sent within days of my initial message and knew exactly what to do to sent the malfunctioning one back. 10/10 experience!
22 July 2026
Reply from Lelit
Hello,
we are very happy to read that the support team has offered you a quick and correct solution to the faced situation.
We will remain available, please do not hesitate to contact us for any further questions.
Enjoy your cup of coffee!
Thank you very much!
Kind regards,
LELIT team
Lalit's customer service was very…
Lalit's customer service was very courteous and responsive. My issue was solved quickly and I was back up, making coffee, in now time. I am very satisfied with my experience.
21 July 2026
Reply from Lelit
Hello Timothy,
We thank you very much for your kind review, and, mostly, we are glad to know that our support has been correct and consistent.
Enjoy your cup of coffee and, please, do not hesitate to contact our team in case of any further questions.
Kind regards from
LELIT team
Exceptional After-Sales Support
I had a very positive experience with Lelit customer service. My coffee machine needed a repair just two weeks after the warranty had expired. Although they were under no obligation to repair it under warranty, they did so as a gesture of goodwill, which I really appreciated.
The entire process was smooth from start to finish. The courier collected the machine from my home and delivered it back after the repair. Everything was well organized, the repair was completed quickly, and the customer service team was friendly, professional, and responsive throughout - special thanks to Enrica.
I'm very grateful for their excellent support and would definitely recommend Lelit, not only for the quality of their products but also for their outstanding after-sales service.
22 July 2026
Reply from Lelit
Hello Damian,
Thank you very much for taking the time to share your positive experience.
We are gald that our customer support has helped you correctly and that you are now enjoying your coffee machine again, as usual.
We remain at your disposal and send you our
Kind regards,
LELIT team
Super helpful and responsive team!
Super helpful and responsive team! They took care of a missing part for me at no charge and made the whole process of identifying and receiving the part simple and frictionless.
14 July 2026
Reply from Lelit
Hi,
Thank you for your kind words! We're delighted to hear that our team was able to quickly identify the missing part and make the replacement process simple and hassle-free.
We appreciate you taking the time to share your experience and hope you continue to enjoy your LELIT machine for years to come.
Kind regards,
LELIT Support Team
I bought a brand new Lelit Bianca v3…
I bought a brand new Lelit Bianca v3 and out of the box, steam pressure gauge is not working properly. I tried to contact Lelit for a fix and they are being very unhelpful. I am very disappointed in customer service and would not recommend to buy.
14 July 2026
Reply from Lelit
Hi,
Thank you for taking the time to share your feedback. I'm sorry to hear about your experience and understand how disappointing it is to encounter an issue with a new machine.
I also apologize for the delay while we worked to clarify the warranty coverage. I'll be responding to your support case shortly to help expedite the next steps and get this resolved as quickly as possible.
Thank you for your patience, and we appreciate the opportunity to make this right.
Kind regards,
LELIT Support Team
Enrica from Lelit was very helpful and…
Enrica from Lelit was very helpful and proactive in her help. It was so much better than dealing with a bot!
14 July 2026
Reply from Lelit
Hello John,
Thank you sending us your feedback!
We're happy to read that Enrica has provided you with the correct support.
We'll remain at your disposal,
Kind regards,
LELIT team
Reply from Lelit
Hello Ihor,
Thank you for your feedback.
We are sorry that our initial response did not meet your expectations.
Our support specialist has directed you to a local and competent LELIT partner: if you are having trouble in contacting the local partner, please reach out to us and we will try to help with more information.
Thank you again for your patience.
Kind regards,
LELIT team
Great service….quick response
This is my second issue with my much loved Lelit Victoria…both resolved timely…with quick online communication only. I was able to make the easy repair on the latest issue using a provided video….back in business quickly…enjoying daily. Thanks to Lelit team!
29 June 2026
Reply from Lelit
Hello,
Thank you very much for your kind review!
We're happy that our support team has been able to help you restore the good functionning of your LELIT Victoria!
Enjoy your coffee, every day!
We remain at your disposal,
Kind regards from
LELIT team
Helped me remotely Dx my problem
Helped me remotely Dx my problem, sent the part and a video to be able to repair my machine at home.
23 June 2026
Reply from Lelit
Hello Richard,
Thank you for your feedback!
We are happy to read that our support has helped you to solve the issues with your coffee machine.
We remain at your disposal and send you our
Kind regards,
LELIT team
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