Baratza's grinder is an excellent product, and has forever changed my definition of going coffee! Plus, their customer service is by far the best of any company I've dealt with. Their friendly staff i... See more
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Review summary
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Emailed at 8pm, issues resolved by 8am the next day. Lightning fast support service that had my replacement part out before had time to wake up in the morning. This is my fourth time using Baratza s... See more
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The Baratza Support team responded quickly to my online service request. The problem with my coffee grinder was diagnosed and the replacement part was shipped within a few days. What was extremely use... See more
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The folks at Baratza are so very helpful. The products themselves are very good, but the customer support responsiveness means that you're getting a good product backed by the company that sells it. T... See more
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Company details
Written by the company
Founded with the singular goal of helping people make the best-tasting cup of coffee at home by grinding freshly roasted beans right before brewing, using a precision burr grinder. More than 25 years later, Baratza is one of the most revered coffee grinder companies, sold in over 75 countries and proudly part of the BRG Group’s portfolio of innovative coffee products.
Contact info
United States
- 1-877-701-2021
- baratza.com
4.7
Excellent
3K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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My grinder had a little piece break…
My grinder had a little piece break inside (conical burr ring). I contacted customer service, and I was told that they did not have the part in stock. Baratza was awesome, and they sent me a whole new grinder. I truly appreciate the fact that they went above and beyond to fix this issue. They also sent me an extra burr ring replacement for free.
29 August 2026
Great customer service
29 August 2026
I needed a few parts for my Baratza…
I needed a few parts for my Baratza Encore, and they were sold out on the website. I had heard customer service had gone downhill since Breville bought the company, but emailed support anyway. I received a very prompt and helpful reply and was sent all of the parts I needed! I'm so grateful Baratza still cares about its customers.
4 September 2026
Highly recommend the Baratza support…
Highly recommend the Baratza support team!!!!
Baratza Support Shipped the replacement part for my grinder at no charge!
Customer Support does not get any better than that!
28 August 2026
Outstanding Support from Baratza Grinder Fix Team
I recently contacted Baratza for support with my Sette grinder, and the experience was truly above my expectations. From the very first interaction, the support team was responsive, knowledgeable, and genuinely committed to helping me get my grinder back in working order.
Rather than pushing for an expensive repair or replacement, they patiently guided me through the troubleshooting process and provided clear, easy-to-follow instructions for a home repair. Their communication was prompt, professional, and friendly throughout the entire process.
What impressed me most was their willingness to go the extra mile to support a customer. They quickly identified the likely issue, arranged the necessary parts, and gave me the confidence to complete the repair myself. Thanks to their excellent guidance, my Sette grinder is now working perfectly again.
It's rare to find customer service of this quality today. Baratza's support team demonstrated exceptional expertise, dedication, and customer care. I highly recommend both the Sette grinder and Baratza's support organization to anyone looking for a company that truly stands behind its products.
4 September 2026
Fast, Kind, Helpful support
Grinder has been grinding inconsistently since I got it back in January 2026. I opened it up and found that one of the pieces had cracked into 3. The parts website listed the part as out of stock so I contacted support and they were able to ship one to me free of charge.
Fantastic customer service
4 September 2026
You guys at home base are very good
You guys at home base are very good.
Followed the old YouTube instructions and back to crushing great coffee.
Shipping fast as well. I wish my retailer was as responsive.
2 September 2026
5* when one finally gets to a real person
5* when one finally gets to a real person, 3 weeks of dealing with many automatic emails, some misdirected that should have gone to other customers, That part is a 1*, you can do better I’m sure.
27 August 2026
Unresponsive support
the ticket submission process is painful compared to just sending an email.
it was easier to just return the grinder than have to deal with support which i hate to do but the support wasn’t helpful.
I got a response from the ticket i submitted and sent back a super detailed response to all the questions they asked and went through all the steps of trying to fix it. I never heard back, so after two weeks of waiting, I returned it.
4 September 2026
Reply from Baratza
Hi Jeff,
We're sorry for the frustration and that your support experience ultimately led you to return the grinder.
Our initial response was intended to help identify the cause of the issue while also gathering the information needed to move forward with warranty support. We understand, however, that you expected continued follow-up after completing those troubleshooting steps, and we're sorry we didn't get you to a resolution.
If you still have the Encore ESP, we'd appreciate the opportunity to reconnect and review the appropriate warranty options with you. If you've already completed the return, we completely understand and appreciate you taking the time to share your experience. Your feedback about both the support process and communication is valuable to us.
Kind regards,
Baratza Support Team
Hi Baratza team,
Hi Baratza team,
I’m reaching out because my previous support case regarding my Encore ESP was closed, but I never received a response or a resolution.
The grinder is still having the same issue: it is producing a much coarser grind than before, even at my normal espresso settings, and my shots are running extremely fast.
I had already sent photos of the burr holder and the red tab alignment as requested.
Could you please reopen or review my case and help me resolve this issue? I’d really appreciate it, since the grinder is currently not working properly for espresso.
Thank you,
Kennedy
3 September 2026
Reply from Baratza
We’re sorry you’re still waiting for a resolution with your Encore ESP. We did send a follow-up, but we haven’t received a reply, so it may be worth checking your spam or junk folder in case our message was filtered there. We’ll reach out again directly so we can continue the conversation and help with the grinder issue.
Kind regards,
Baratza
Very nice!
Very nice resolving my case with a broken burr holder on ESP. Sending a replacement part since it’s not available to purchase online.
3 September 2026
Reply from Baratza
Thank you for the kind review. We’re glad our team could respond promptly and help with the part you needed.
Happy grinding!
Baratza
They sent the product quickly and when…
They sent the product quickly and when I had a problem, they addresses it and sent a replacement just as quickly.
26 August 2026
Reply from Baratza
We appreciate you taking the time to share this. It’s great to hear our team handled the replacement promptly and kept things moving.
Cheers,
Baratza
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