Warrior Pro M- 350, Bought bike end of April arrived fairly quick, Done just over 200 mls Mostly off Road (ie) Farm tracks etc 2 wheel great on steep hills,Nice Display,
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Review summary
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My wildcat has been SO much fun! Love its versatility, I can go from Arizona street traffic to desert trails in an instant! I was pleased to have Mona from support helping me with every question a... See more
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Purchased 2 Freesky Swifthorse PRO e-bikes in 2025. Lots of power and nice smooth ride. Gets up hills with ease and battery power is fantastic. Had an issue with digital screen and Freesky sent out re... See more
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Just purchased the Ranger Air M-540 and having ridden over 100km in the first few days, I can genuinely say it's great so far. It has a lots of power when both motors are operating and the range ha... See more
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Company details
Written by the company
FREESKY has spent 20 years pioneering the R&D and sales of electric bicycles, driven by a vision to create eco-friendly transportation without sacrificing performance or style. Over time, we’ve grown into a trusted manufacturer known for integrity, innovation, and a commitment to excellence. Our official brand store: www.freeskycycle.com, features our latest products and connects a thriving community of passionate riders.
Contact info
1500 N GRANT ST STE R, 80203, DENVER, United States
- (+1) 877-779-0747
- service@freeskycycle.com
- freeskycycle.com
4.9
Excellent
563 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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This was my first time dealing with…
This was my first time dealing with freesky customer service and I must say that it was a very pleasant experience. I was dealing with Horlan most of the time and he was very helpful ! In fact everyone I dealt with was extremely helpful and friendly. All my concerns dealt with in a very timely fashion. I am completely satisfied with their service.
17 July 2026
Unprompted review
Easy support to deal with
Bought this bike last year; Love it!! After several outings we noticed a few items that weren’t quite right. All we did was contact customer service and they walked us through how to reset and fix the issue! this time around; told them about the brakes and They were so pleasant, helpful and easy to follow on how to correct the issue
Definitely would buy from them again!!
11 July 2026
Unprompted review
Awesome Customer Service
Customer service is awesome for the Freesky Company. My son decided to borrow my Freesky Alaska, break rear linkage on the frame, snapped the hub motor wires. Totally bummed thought the bike was a gonner, Called customer support talked to Horlan may say is a great customer support employee, told home my situation and without hesitation, just had to give him some information about my bike, after that he said the parts are ordered and will sent. Recieved them about a week or two later, installed and now I am charging again. Great Company
10 June 2026
Unprompted review
Reply from FREESKY eBike
Thank you for sharing your experience! We’re glad to hear that Horlan and our support team were able to assist you with the replacement parts and help get your FREESKY Alaska back on the road.
We truly appreciate your kind words about our customer service team. Providing timely support and helping our riders get back to enjoying their bikes is very important to us. Thank you for your support, and we hope you and your son continue to enjoy many great rides together!
Jacques
Jacques
The fact that this new M-540 Freesky is equipped with the rear suspension spring relocated behind the seat post is perfect. For me this is a reel game changer because this gives me much better access by getting on and off the bike. The new relocated suspension is easily adjustable is a plus. Also by having much more power it becomes very interesting climbing bigger hills.
After making over 400 km so far with this new bike, I can confirm that I really appreciate the design and the high performance of this new fat bike.
21 November 2025
Unprompted review
Reply from FREESKY eBike
Thank you, Jacques, for sharing your experience with your FREESKY M-540! We’re glad to hear that you’re enjoying the updated rear suspension design and that it has made getting on and off the bike more comfortable for you.
It’s great to know that the adjustable suspension, added power, and climbing performance have helped enhance your riding experience. We truly appreciate your support and are happy to hear that after 400 km, your M-540 continues to meet your expectations.
Thank you for being part of the FREESKY community, and we hope you enjoy many more great rides ahead!
Freeskycycle Warrior pro
Im pleased to write a review about my shopping experience with freeskycycle.
The contact through email Marvin .
Have been very good . Answered any questions i had The bike build is solid . Its heavy. but its a wide tyre and solid frame and battery built into the frame (removable)looks good . Battery power is very good . impressive. And the throttle has a giddy up effect
Rather than warp4 accelearation . Its gentle enough, to know what direction your heading . I havent gone any distance on it so I cant say how far . I bet its pretty good though . The tag system on the control screen is . Is brilliant.
Its been a great experience upto to now . Its bigger than a home build or lighter ebike systems . So if lifting up steps or such like . Id have to ask for help. As im 5.7 and feather weight .
I would buy again. As its a solid build
Thanks and hope this helps on which bike to buy .
13 July 2026
Unprompted review
Reply from FREESKY eBike
Thank you for taking the time to share such a detailed review of your FREESKY Warrior Pro experience! We’re glad to hear that Marvin was able to provide helpful support and answer your questions throughout your purchase journey.
It’s great to know that you’re impressed with the bike’s build quality, battery performance, and overall riding experience. We also appreciate your honest feedback about the bike’s size and weight, as this kind of insight helps other riders better understand their needs.
Thank you for choosing FREESKY, and we hope your Warrior Pro continues to bring you many enjoyable rides ahead!
I’ve had my Freesky eBike around a…
I’ve had my Freesky eBike around a month now. It is so easy to use . I am 74 years old. It’s the best investment I have ever made.
19 July 2026
Unprompted review
Reply from FREESKY eBike
Thank you for sharing your experience! We’re delighted to hear that you’re enjoying your FREESKY eBike and that it has been easy and enjoyable to ride. It means a lot to know that your bike has brought you such a positive experience.
We truly appreciate your support and are happy to be part of your riding journey. We hope your FREESKY continues to bring you many more enjoyable rides and adventures ahead!
Great Company
5 star customer service. It's good knowing that you have support when buying online, Freesky Alaska Pro is the way to go..
19 July 2026
Unprompted review
Reply from FREESKY eBike
Thank you for sharing your experience! We’re glad to hear that you’re satisfied with our customer service and that you feel supported throughout your FREESKY ownership journey. It’s great to know you’re enjoying your Alaska Pro as well. We truly appreciate your support and hope you continue to have many great rides ahead!
Highly Recommend
Very nice bike also a company who truly knows how to run customer service. Highly recommend
20 July 2026
Unprompted review
Reply from FREESKY eBike
Thank you for your kind words! We’re happy to hear that you’re enjoying your FREESKY eBike and that our customer service team provided a positive experience. We truly appreciate your support and recommendation. Wishing you many enjoyable rides ahead!
Excellent customer service
Excellent customer service. They took care of a few little things in NO TIME. I received replacement parts very quickly. Communication is a big bonus. Thank you Freesky it took me a month and a half to research, document myself, read everything I could get my hands on... and my Freesky Swift Horse Ultra was THE right choice for me!
6 July 2026
Unprompted review
Reply from FREESKY eBike
Thank you for sharing your experience! We’re glad to hear that our support team was able to assist you quickly and provide the replacement parts you needed. We truly appreciate the time you spent researching and choosing FREESKY Swift Horse Ultra.
Your trust means a lot to us, and we’re happy to know that your bike was the right choice for you. Thank you for being part of the FREESKY community, and we hope you enjoy many great rides ahead!
Best things I like about this E-bike.
Best things I like about this E-bike.
1. The color. Pictures and videos do no capture how this color really “pops”. I got the green model. Green and Black are my two favorite colors, this bike does not disappoint!
2. No metal spokes to deal with. Had them on my last E-bike and I spent a lot of time maintaining and replacing them. With the stories I’ve read online, I wasn’t the only rider to have spoke problems. My weight you might ask, yes a heavy 270 lbs. It’s a journey losing weight, down from 300. Previous bike had a 350lb limit, but I still had spoke problems.
3. Full suspension. Last bike didn’t have rear suspension which put a lot on the spokes to handle.
4. Excellent customer service from Freesky. Always respond to calls and texts. That was a major factor in buying from Freesky as I had read someone’s review on how good their customer service experience was. With a $1500 purchase, that’s very important to have.
A happy customer,
Scott
20 July 2026
Unprompted review
Reply from FREESKY eBike
Thank you, Scott, for sharing such a detailed review of your FREESKY eBike experience! We’re glad to hear that you’re enjoying the design, color, solid wheel setup, and full suspension system. It’s great to know these features are helping make your rides more comfortable and enjoyable.
We also truly appreciate your kind words about our customer service team. Providing timely support and being there for our riders is very important to us. Congratulations on your progress in your fitness journey, and we hope your FREESKY continues to be a great companion for many more miles ahead!
Freesky has been very helpful with the replacement of a bad battery.
Freesky has been very helpful with the customer support for my Eurostar Ultra bike. Thanks Kenny for shipping out a new battery for my bike with a bad cell. Very helpful. Love the bike and will definitely buy again.
Mark
19 July 2026
Unprompted review
Reply from FREESKY eBike
Thank you for sharing your experience! We’re glad to hear that Kenny and our support team were able to assist you with the battery replacement and get your Eurostar Ultra back in great condition. We truly appreciate your understanding and support, and we’re happy to know you’re enjoying your bike.
Thank you for choosing FREESKY, and we look forward to welcoming you back for your next ride!
Run!
Update to the review I wrote below... They disingenuously replied saying how concerned they are and I should reach out to support.. I've been "dealing with" "support" for 5 (five) months. Below is my original post...
Run!! Do not walk away from this POS. The one I bought is a boat anchor. I've been dealing with it since Feb 2026.. it's now July 2026. They FINALLY said ship it back.. which means, I'm paying for shipping and only getting a 70 percent refund. They say.. we've been here to help you with all of your problems... The problem is ALL of the problems. Sooo basically I spent and lost $1200.
Oh I should that ... Against Amazon policy .. they bribed me to change my initial review. What a mistake
15 July 2026
Unprompted review
Reply from FREESKY eBike
We’re sorry to hear about the frustration and disappointment you’ve experienced with your FREESKY bike. We understand how upsetting it must be to deal with ongoing issues and a lengthy resolution process, especially after investing in a new eBike.
We take every customer concern seriously and always aim to provide support and solutions when issues arise. We would appreciate the opportunity to review your case further and better understand what happened, so we can work toward a proper resolution.
Please feel free to reach out to our support team with your order details, and we’ll do our best to assist you.
Horlan at Freesky support was fantastic…
Horlan at Freesky support was fantastic sorting a small problem for me, Alaska pro great bike
17 July 2026
Unprompted review
Reply from FREESKY eBike
Thank you for sharing your experience! We’re happy to hear that Horlan was able to provide great support and help resolve the issue quickly. It’s also great to know that you’re enjoying your FREESKY Alaska Pro. We truly appreciate your support and hope you continue to have many enjoyable rides!
67 years old
67 years old, looked at 40 bikes and loved the design of the M530 warrior bike, the use of Samsung batteries, shimamo and other quality parts. Had questions and got a hold of Jensen in customer service who was timely and excellent. Figured this must be a quality company and product due to him. Bike arrived on time and excelkent. No scratches or issues in shipping. Assembly instructions are fair and could be improved but it’s easy as long as you find video how to. I have now put 60 miles on, have programmed it and could not be happier.
10 July 2026
Unprompted review
Reply from FREESKY eBike
Thank you for sharing your detailed experience! We’re thrilled to hear that you chose the FREESKY Warrior M530 after comparing many bikes and that you’re enjoying its design, components, and performance. We’re also happy to hear that Jensen was able to provide helpful support and make your buying experience a positive one.
We appreciate your feedback about the assembly instructions and will continue working on improving the experience for our riders. It’s great to know you’ve already enjoyed 60 miles of riding, and we hope your Warrior M530 continues to bring you many more exciting adventures!
Having trouble finding a replacement…
Having trouble finding a replacement for broken display on my two year old Ebike, contacted Horlan at support. He was very helpful with getting me what I needed in a timely manner.
13 July 2026
Unprompted review
Reply from FREESKY eBike
Thank you for sharing your experience! We’re glad to hear that Horlan was able to assist you in finding the replacement display and help resolve the issue in a timely manner. We truly appreciate your continued support of FREESKY over the years and are happy to know our team could provide the help you needed. Enjoy your rides!
Avoid this company at all costs
If I could give the company zero I would. I ordered the bike 5 weeks ago. When ordered, the site didn't inform me it wasn't in stock. They took the money from my account then I waited. 4 weeks and nothing. When I contacted them they told me there was an issue with getting the shipping container through customs. So I continued to wait. They mentioned compensation but heard nothing more. Last week I finally got notification it had been shipped to me via UPS. I received a tracking number but no updates. A week later I contacted UPS and they informed me the bike hasn't actually been shipped. The company apparently listed it as a small package and won't reply to UPS to rectify the issue. I suggest customers go elsewhere to a reputable company.
14 July 2026
Unprompted review
Reply from FREESKY eBike
Thank you for sharing your feedback. We’re truly sorry to hear about the frustration and inconvenience you experienced with your order. We understand how disappointing it can be to wait longer than expected, especially after receiving shipping information without further updates.
We apologize for the delay caused by the shipping and customs issues, and we also regret that our communication did not meet your expectations during this process. We are continuously working with our logistics partners to improve our shipping procedures and provide clearer updates for our customers.
We appreciate you bringing this situation to our attention, and we would like the opportunity to look into your order details and help resolve the issue. Please feel free to reach out to our support team with your order information so we can assist you further.
I had the bike one day and the…
I had the bike one day and the controller quit but still worked in manual mode. Called and they had repkacement part sent asap and was back on the road in no time. Great service support.
29 June 2026
Unprompted review
Reply from FREESKY eBike
Thank you for sharing your experience! We’re glad to hear that our support team was able to quickly assist you and get your bike back on the road. We appreciate your understanding and are happy that the replacement part helped resolve the issue. Providing timely and reliable support for our riders is always our priority. Enjoy your FREESKY rides!
Horlan was amazing!
Horlan was amazing!
He was quick to reply to my emails about my broken display and walked me through some basic troubleshooting steps.
He sent me additional parts besides the display just to make sure my bike would be up and running as soon as possible.
I’m thoroughly impressed with the bike and even more impressed with the customer service. Gibe Horlan a raise!
13 July 2026
Unprompted review
Reply from FREESKY eBike
Thank you for sharing your experience! We’re so glad to hear that Horlan was able to provide quick support and help get your bike back on the road. We truly appreciate your kind words and will make sure your feedback is shared with him.
Providing reliable support for our riders is very important to us, and we’re happy that both your FREESKY eBike and our customer service team left a great impression. Thank you for your support and enjoy your rides!
i did many upgrades with lower shocks…
i did many upgrades with lower shocks and softer seat i moved the fenders i found it makes it look much better the ride is so fantastic now i can touch flat foot on the ground makes the bike much safer in my option
14 July 2026
Unprompted review
Reply from FREESKY eBike
Thank you for sharing your upgrade experience! It’s great to hear how you’ve customized your FREESKY eBike to better match your riding preferences and make your rides more comfortable. We love seeing our riders personalize their bikes and create a setup that works best for them. Enjoy your improved ride, and thank you for being part of the FREESKY community!
I use the freesky warrior m530 every…
I use the freesky warrior m530 every day to travel . First class. Cant fault it in anyway
1 July 2026
Unprompted review
Reply from FREESKY eBike
Thank you for sharing your experience! We’re happy to hear that your FREESKY Warrior M530 has become a reliable part of your daily travels. It’s great to know you’re enjoying its performance and overall riding experience. We truly appreciate your support and hope your Warrior M530 continues to bring you many great rides!
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