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lampeoglys er destinationen for stemningsfuld og prisvenlig belysning, der passer perfekt til dine behov og smag. Siden vores start i 2007 er vi vokset til at blive markedsleder i Holland, Belgien og Tyskland og er aktive i 36 lande verden over. Vores brede sortiment omfatter mere end 4000 produkter, hvilket sikrer, at du finder den perfekte belysningsløsning til ethvert rum. Hos lampeoglys er kundetilfredshed vores prioritet. Vores kyndige medarbejdere tilbyder professionel rådgivning, både online og i vores butikker rundt omkring i Holland, Belgien, Spanien og Polen. Vi forstår vigtigheden af betalingsfleksibilitet, hvilket er grunden til, at vi tilbyder forskellige fleksible betalingsmetoder. Uanset om du leder efter subtil stemningsbelysning til hjemmet eller funktionel belysning til kontoret, står lampeoglys klar til at imødekomme alle dine belysningsbehov. Opdag vores sortiment i dag og lad os hjælpe dig med at skabe den perfekte stemning.
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Unacceptable Delivery Condition - Request for Immediate Refund
I recently placed my first order from Lampeoglys, delivered today 30th May 2024. Upon delivery, the courier guy informed me that the package contained broken items, as evidenced by audible damage within the parcel which he had noticed while shipping the item. Upon inspection, I discovered that several bulbs were indeed broken.
I have documented the condition of the package upon delivery with photographs. I refused acceptance of the delivery, and the goods were returned in their original damaged state. Now I have sent those images to them by email also.
Given the circumstances, I must express my disappointment with the inadequate packaging and handling of such fragile items.
I have now written an email to refund my full payment along with pictures of broken items, and I am awaiting their response, however, the first experience has already been really disappointing.
Reply from Lampeoglys.dk
Really beautiful lamps and the shipping…
Really beautiful lamps and the shipping was so fast. I am already looking to buy another one next month.
Much better than other reviews indicated.
Seems like these guys get a lot of stick for their customer service so was a bit worried to order from them. However, I bought a standing lamp and it came in two days as promised. Looks good quality, solid wood and metal. Only reason it's not 5 stars is a couple or slight production errors but apart from that I am super happy with it. Really beautiful product.
Ordered 3 lamps by delivery 2 of them…
Ordered 3 lamps by delivery 2 of them was broken. Was really bad packed for transport. And way of getting in contact with them for returns.
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