Every month starts with a little treat. I'd just like to point out that there are cosmetics that, due to their indications/formulas, I can't use. So I'd like to put forward the suggestion of having,... See more
Company replied
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See what reviewers are saying
Arrived a few days earlier than expected - which is mostly positive - so I had to ask a neighbour to accept the delivery (not ideal). The packaging process can be improved - one of the boxes came r... See more
Company replied
It is a hustle to find a seller online which sells most of the products I need and sends to my address without any additional rates or last minute emails informing I live in a remote place and cannot... See more
Company replied
I always buy a lot of makeup and haircare on lookfantastic. Prices are good, always a lot of promotions going on and delivery is on point. Lately it seems a lot of products are out of stock and I cou... See more
Company replied
3.8
Great
8K reviews
Asks customers to review
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Look Fantastic is a dishonest company use AllBeauty instead they are great!
I’m shocked at the treatment that LF give, I returned a MAC blusher, I didn’t even open the package as they sent the wrong colour, I paid to return the blusher and LF refused a refund saying that the lipstick (it was a blusher!) had been smudged inferring that it had been used! So they kept the blusher and refused the refund £26 out of pocket, please avoid this unscrupulous company!! Of course customer service will comment below and say that they will look into my case but of course they have no intention of doing! MAC blush ORDER NUMBER 766552131
9 August 2026
Unprompted review
Reply from Lookfantastic
Hi Linda,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Leah
I am very disappointed as a regular…
I am very disappointed as a regular customer I brought some perfume on a plan to find out there was no order either by email or on the app only on the plan as pending I contacted Fraser plus who said it’s nothing to do with them as look fantastic told me it was?
I then contacted look fantastic and struggled to get a live person but eventually did who told me they will have to investigate? And could take up to 7 days?for this to come off the plan even though Fraser plus said look fantastic cancelled the order and yet it’s still saying I owe 78.00 not cheap I would like to warn others he may order from this site to be very careful
23 July 2026
Unprompted review
Reply from Lookfantastic
Hi Deborah,
Thank you for taking the time to leave a review.
We are sorry to hear your recent experience with us hasn't been positive. Can you please respond to the request sent to you via your TrustPilot account?
Kind Regards,
Stephen
Left a review last week
Left a review last week. Was left a reply by Stephen saying he had contacted me via my Trust pilot account. Information provided immediately via the link. However, I’m still waiting on contact to resolve this appalling service.
4 June 2026
Unprompted review
Reply from Lookfantastic
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear your recent experience hasn't been positive and do want to look further into this. Can you please respond to the request sent to you via your TrustPilot account?
Kind Regards,
Stephen
Customer service appalling
Customer service appalling, did not feel listened to suspect AI responses and it just went round in circles, I have the subscription for next day delivery it didn’t arrive and no refund or replacement offered
8 May 2026
Unprompted review
Reply from Lookfantastic
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your Trustpilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Delivery was very fast
Delivery was very fast. All products well packed and in good condition. Thank you Lookfantastic!
22 April 2026
Reply from Lookfantastic
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Natalia
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Look Fantastic TERRIBLE customer service
Several messages later and still no resolution. I answered there questions, sent required photographs ECT . I sent yet further info to BEN, he is the 4th person I have communicated with to no avail. I just want a free label to return this defective product and a REFUND. It has been nearly 5 weeks!! since i first contacted them. What is the problem ?
STILL no resolution from this company, as requested by them I have sent the same pictures and answers 3 times to no avail!! half the time messages come back as undeliverable DO not use this company, it loves to take your orders but it is very bad sorting out problems and returns
2 February 2026
Unprompted review
Reply from Lookfantastic
Hi Ann,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Ben
Horrible experience
Horrible experience. Did not receive a plus 200 EUR item.
10 December 2025
Unprompted review
Reply from Lookfantastic
Hello Valeria,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
The best customer experience I've ever…
The best customer experience I've ever had! I haven't received my order at first due to logistics company issue, but the LF customer support team did their best to help me and resolved the issue - special thanks to Craig and Ana Maria
13 November 2025
Unprompted review
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Everything was good
8 November 2025
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Very bad experience because i did not…
Very bad experience because i did not received my parcel and then said its delivered how i do not know
18 October 2025
Reply from Lookfantastic
Hello Hardeep,
Thank you for leaving your review.
I am sorry to hear that you have not yet received this order.
I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so?
Kind Regards,
Kayleigh
Did not receive my items for a birthday…
Did not receive my items for a birthday and didn’t even bother to get back to me! Now I have to pay £130 for items I never received!!! Disgusting
18 September 2025
Unprompted review
Reply from Lookfantastic
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear you haven't received your order and do want to get this resolved. Can you please respond to the request sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Stephen
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Great customer support
Ana Maria was great on solving my problem with credit bonus!
16 May 2025
Unprompted review
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Privacy?
I am sure that it is not a coincidence that, a few hours after I place an order with you, my phone starts to ring frequently with calls from numbers I do not know. This is likely due to your not respecting a client's privacy and sharing personal information. I'm stopping my shopping with you for this reason.
5 May 2025
Unprompted review
Reply from Lookfantastic
Hi Maria,
Thank you for taking the time to leave a review.
We are sorry to hear your recent experience with us hasn't been positive and do want to look further into this. Can you please respond to the request sent to you via your TrustPilot account?
Kind Regards,
Stephen
Incompetent Customer Service, Refusal to Refund for Undelivered Boxes
I’ve been a subscriber to the Lookfantastic Beauty Box, and every time something goes wrong with delivery (which happens often), I have to fight for weeks to get my money back. This time was the last straw. Due to a confusing system on their website, my address wasn’t fully updated—something I only discovered after they shipped the box to the wrong location.
They refuse to refund me unless I personally collect the box from a courier two hours away—which I won’t do, since they failed to clarify how to update the address properly. To make things worse, customer support just repeats the same generic nonsense: that I’m under a “contract” and cannot cancel, even though I never signed anything. Subscriptions are not binding contracts, and refusing a refund for an undelivered product is against basic consumer rights.
Their customer service feels outsourced and entirely useless—no real help, no accountability. I’ve now cancelled the automatic renewal and will never subscribe again. Save yourself the headache and avoid this company.
Subscription number: 6749484
Update: after adding here my subscription number here, nothing has changed.
3 March 2025
Unprompted review
Reply from Lookfantastic
Hello Polina,
Thank you for leaving your review.
I am sorry to hear that there has been an issue with your order. We cannot currently locate your account, however if you could please update your review with your order number, we can certainly assist with this.
Kind Regards,
Natalia
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
The delivery wasn't the best
22 February 2025
Reply from Lookfantastic
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Very good delivery.A little expensive…
Very good delivery.A little expensive but on the time informed .Thanks
5 February 2025
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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