Lookfantastic Reviews 

Fantastic, as the company name suggests.
I ordered a primer but Relay driver delivered not responsibly and I could not locate the parcel.
I contacted Look Fantastic customer service and they supported me and offered great help. They send me the replacement in the next two days.
Very welcoming, supportive and professionals. It is such an ease when you can order from a website without thinking about any hustle and bustle through the purchase journey.

I placed an order two weeks ago and only yesterday i was informed that my order had actually been lost. Instead of offering to resend the order with the discount i had when i originally placed it in August, they offered me just €5 as compensation.
I find this extremely disappointing. After waiting two weeks because of an issue on their end, i expected them to make things right by resending my order at the original price. A €5 credit does not feel like fair compensation for the inconvenience and my wasted time. Very poor customer service.

Absolutely shocking service . My parcel has not been delivered , and trying to get anyone to actually help is harder than finding the parcel itself . No proper communication, no support . No body seems to know where it is
I’ve spent enough money with look fantastic to expect basic customer service . Very disappointing. Do not rush to use this company . They take your money . And do not care
Never again

Best deal n discounts

I am very disappointed that you can’t request which courier you can use! They use Royal Mail and Evri. Sadly and frustratingly my last two orders were sent via Evri and have been “lost”. Customers service then keeps you waiting for over a week to refund despite Evri saying they have lost it! I wouldn’t recommend buying from here if you actually want to receive your order!

Trying to scam you with discountcodes and cashbacks

It has a very wide variety of cosmetic products, such and hygiene and makeup or skincare. Easy to navigate and nice and safe way of buying.

This company is unethical and does not comply with the UK Consumer Rights Act (2015). They sent me an opened conditioner that had a cost of over £34. Cellophane was off, lid opened and conditioner down side. It looked like a customer return. I have sent numerous photos immediately within minutes of delivery and ongoing emails because this company refuse to abide by the law and support a basic return despite sending unhygienic and tampered with products. After 6 communications, they have finally agreed to a return however want to charge £2.99 for postage - I have since had to chase ongoing to get them to cover which is a ridiculous amount of emails and time for a straightforward faulty purchase. Given they are legally obliged to pay for returns and deal with them straight away, (retailer has legal obligation to cover postage for faulty goods) it is unethical this company makes it so difficult to abide by their legal obligations in a straight forward manner and do everything to avoid a return - knowing fine well most customers give up. Dragging out poor communication after poor communication instead of resolving it professionally. I have been buying the product purchased for over 20 years and have never had such a poor experience from a retailer. They urgently need to address their legal duty.

It kept saying that some products cannot be delivered to my address, but did not say which product. Address filling page is a mess, things jump around, constant errors appear, but not specified what is wrong. No samples possible to choose. Hopefully some samples will be sent by default.

Perfect ! 💗💗

Great promotions, great brands, fast delivery, 100% recommended!

So easy to search and shop on this website. Thank you!

Easy to browse, reasonable price, delivery is good

My original order was dispatched with Evri and was lost in transit. LOOKFANTASTIC initially dealt with this well and arranged a replacement, which was sent via Royal Mail. Unfortunately, the replacement also wasn't delivered and was returned to sender.

The delivery problems themselves are frustrating, but the customer service since then has been far worse.

I've dealt with numerous different agents and repeatedly had to explain the same situation. Despite clearly explaining that the original parcel was lost by Evri and the replacement was returned by Royal Mail — even providing the Royal Mail tracking number — I kept receiving responses referring to Hermes/Evri and apparently confusing the two shipments.

At various points I was told the return was being investigated, that another replacement would be sent, and then that a refund had been requested — despite me specifically saying that I did NOT want a refund and still wanted the products. I was then told another replacement would be dispatched within 24 hours, which didn't happen.

What I find particularly unacceptable is that I have repeatedly asked to make a formal complaint and asked what LOOKFANTASTIC's complaints procedure is. These requests have simply been ignored. Their latest response once again gave me a generic update about a replacement and completely ignored my request to make a complaint.

Mistakes with deliveries happen. What makes this a one-star experience is the complete lack of ownership when something goes wrong. The responses feel like copy-and-paste templates from agents who haven't properly read the previous messages. Nobody seems to take responsibility for the case, and even an explicit request to make a complaint is ignored.

After nearly three weeks, LOOKFANTASTIC has my money and I still don't have the products I ordered. I have spent far too much time explaining the same simple situation over and over again.

Extremely disappointing.

Been a customer 12 years and spent a small fortune but the same as last year don't even get birthday purk, even though on highest membership level. All I get is conflicting information and no proper customer service, so fed up with this company 😑
To top it off Liam asked for details and didn't get back to me.

Ordered several times with no problems but my latest order hasn’t arrived and the company just deflect you to the courier tracking - Evri ( which I can check myself). It’s been 9 days and no indication when my order will be delivered. Very disappointing

Well I've been a client since 2000...(and now i feel old.) lol. 26 years!! and have always had perfect service, deliveries on time and the best deals on my favorite brands...when something has been lost I was compensated easily... so I am a satisfied client !

Wanted some eye patches and saw if you bought a pack from Augustinus Bader, you got a free complimentary gift set, great I thought. This was stated on a banner under the eye patches item, not under the general AB banner.
Bought the patches, but when they were delivered, no complimentary gift set.
Contacted customer services, who told me you only get the gift set if you spend £240 on AB! That's a lot of eye patches, even from AB! This is only stated if you click on the banner, so if you don't do that, you don't know this vital information - what a con! It doesn't tell you that you need £x to get the gift set once you add items to your basket either. Very sly.
*So I replied to LF as requested, and no response - says it all really... Just the sound of tumbleweed...*