loveaero.co Reviews 

Reply from loveaero.co

Apr 10, 2026

Hello Serven,

Unfortunately until now this review is not valid.

We have been unable to locate any order associated with your name in our system. In order to assist and investigate the matter properly, we reached out to you through Trustpilot, requesting additional details such as an order number, email address used for the purchase, or any relevant information that would help us identify the transaction.

However, TrustPilot has not received any of the requested information, and you have declined to provide further details. Without this information, we are unable to verify that a purchase was made from our store.

Because we cannot find any record of an order associated with your name and no supporting information has been provided from you, we are unable to validate this review. We remain fully committed to resolving any genuine customer concerns and would be more than happy to assist if verifiable order details are shared with us.

If you have indeed placed an order with us, please provide the order number or the email address used during checkout so we can investigate and assist you right away.


Warm regards,
Love Aero Team 💘

Reply from loveaero.co

Apr 10, 2026

Hi Ana,

Thank you for taking the time to share your experience. We truly understand how frustrating this situation must have felt, especially with the limited movement reflected in the tracking updates and we sincerely apologize for the stress and concern it caused.

To provide some clarity and reassurance, your order was placed on February 5, 2026. While our standard processing time is 3–5 business days, we experienced a slight delay due to higher-than-usual demand. Additionally, some items in your order temporarily went out of stock. To avoid further delays and ensure you receive available items as soon as possible, we split your order into two separate shipments.

The first package was successfully delivered on March 2, 2026, and the second package followed shortly after, delivered on March 8, 2026. Tracking links were also sent via email so you could monitor their progress along the way.

Your feedback is incredibly important to us. We're actively working on improving our processing times and ensuring more accurate and timely tracking updates to prevent situations like this moving forward.

If there’s anything else we can assist you with, please don’t hesitate to reach out; we’re always here to help.


Warm regards,
Love Aero Team 💘

Reply from loveaero.co

Apr 10, 2026

Hi Ivy,

Thank you for your feedback. We’re truly sorry for the disappointment you experienced, as that is never the kind of experience we want any of our customers to have.

After reviewing your case, we noticed the representative who assisted you at the time was new and was not yet fully familiar with all of our products, policies and internal resolution protocols. That is on us, not on you. In this case, we should have offered you the option of a replacement free of charge or a full refund for the item. Unfortunately, you were not presented with these options, which we sincerely apologize for the frustration this may have caused. Our intention is always to resolve issues fairly and ensure our customers feel supported when something goes wrong.

We truly appreciate you bringing this to our attention, and your feedback helps us improve how we handle similar situations moving forward. If you’re open to it, we would still be glad to work with you toward a fair resolution. You can reach us directly at support@loveaero.co.


Warm regards,
Love Aero Team 💘

Reply from loveaero.co

Jan 28, 2026

Hello Adriana,

Thank you for sharing your feedback. While we’re sorry to hear that you were disappointed with your experience, we appreciate the opportunity to clarify this matter publicly.

After you reported the broken jewelry on January 4, 2026, our team promptly reviewed your concern and provided assistance. Our records indicate that this order was placed on August 22, 2025, which is well outside our clearly stated 30-day worry-free guarantee. Despite this, our customer service team went beyond our standard policy by offering you a free replacement, where you only had to cover a small shipping fee. You chose not to proceed with this option, and we respect your decision.

Furthermore, we are a US company and respectfully disagree with the characterization of our jewelry as a “one-time use.” Thousands of customers continue to wear and enjoy our pieces daily. When issues are reported within 30 days after receiving an order, products are covered under our 30-day worry-free guarantee. In which any defective product is replaced completely for free at no additional cost. We even cover the shipping fee, so the customer pays nothing out of pocket.

We value the time you took to share your feedback and appreciate you giving us the opportunity to understand your perspective. We wish you the best moving forward.

Warm regards,
Love Aero Team 💘

Reply from loveaero.co

Jan 28, 2026

Hello Cindy,

Thank you for taking the time to share your feedback. I’d like to clarify the timeline surrounding your order and address your concerns.

Your order was placed on December 10, 2025 and was successfully delivered on December 30, 2025, which is well within our stated processing and shipping time-frame. The tracking information was also sent to you via email, allowing you to monitor the shipment’s progress until delivery.

We understand that waiting for an order can be frustrating, especially during the holiday season, and we truly appreciate your patience. That said, we handled the situation responsibly, fulfilled the order as promised, and delivered within our promised delivery time-frame.

Your feedback is important to us and helps us continue improving our service and customer experience. If there's anything more we can do to assist you, or if you have further feedback, please don't hesitate to reach out to our customer support team. We value your input and are here to help.

Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.

Warm regards,
Love Aero Team 💘

Reply from loveaero.co

Feb 5, 2026

Hello Dayna,

Thank you for taking the time to share your feedback. To address your concern, our jewelry is 18k gold, which is why it may appear slightly darker in shade compared to 14k gold. Due to differences in gold content and the plating process, slight color variations are completely normal and should be expected.

In terms of shipping origin, while most orders are fulfilled from our local inventory, there are times when an item is temporarily unavailable. In these cases, we ship directly from one of our international warehouses to ensure orders are fulfilled as quickly as possible rather than waiting for restocks.

We also took steps beyond our standard policies to demonstrate our commitment to your satisfaction, and we are pleased to know that you were content with these measures. We hope this gesture reflects our dedication to providing a positive and trustworthy experience for all our customers.

Thank you for bringing this to our attention. We appreciate your feedback and wish you all the best moving forward.


Warm regards,
Love Aero Team 💘

Reply from loveaero.co

Jan 28, 2026

Hi Jenine,

Thank you for taking the time to share your experience. While we regret that you remain dissatisfied, we would like to clarify how this matter was handled from a customer support perspective.

When your concern regarding the ring with missing stones was first brought to our attention, our team promptly stepped in to assist. We carefully reviewed the details you provided and offered appropriate resolution options, including a free replacement or a full refund for the ring. You chose a full refund for the defective ring. Therefore, we then processed and issued your refund in a timely manner.

With regard to the additional concerns raised about discoloration and the bracelets you indicated had broken, our team requested clear photos to allow for a proper and thorough assessment. Unfortunately, we did not receive clear photos from you for these items, even after repeatedly asking you for them. Which limited our ability to fully evaluate the claims and take further action.

Despite this limitation, we took steps beyond our standard policies in an effort to reach a positive resolution and demonstrate our commitment to customer satisfaction. We handled this matter fairly, professionally, and in good faith throughout the entire process.

You can still reach out and send us the photos we requested, and we'll be happy to provide you the best resolution. We appreciate your feedback and wish you all the best moving forward.

Warm regards,
Love Aero Team 💘

Reply from loveaero.co

Jan 28, 2026

Hi Alexandra,

Thank you for taking the time to share your feedback. I’d like to clarify the timeline surrounding your order and address your concerns.

Regarding delivery, our website clearly outlines that the normal delivery timeline includes both processing and shipping stages. Processing typically takes 3–5 business days from the date an order is received, after which it is dispatched for shipping. Once shipped, delivery generally takes 7–12 business days, depending on the destination. This delivery timeline is transparently published on our shipping information page found on our website footer.

Your order was placed on December 6, 2025, and was successfully delivered on December 31, 2025, which falls slightly outside of our stated processing and shipping timeframe. The delay was due to the holiday peak season, in which shipping carriers often take longer to deliver packages. Although there was a slight delay in the delivery of your order your tracking information was sent to you via email. Allowing you to monitor the shipment’s progress until delivery.

To address the inconvenience, we took steps beyond our standard policies to ensure a positive resolution. We’re glad to note that you expressed satisfaction with these efforts. We hope this gesture reflects our dedication to ensuring a positive experience for every customer.

Thank you for bringing this to our attention, and please accept our sincere apologies for the delay. We truly appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future.

Warm regards,
Love Aero Team 💘

Reply from loveaero.co

Jan 16, 2026

Hi Carmen,

Thank you for taking the time to share your feedback. While we’re sorry to hear that the jewellery did not meet your personal expectations, we would like to clarify a few important points for accuracy and transparency.

First, our company is US-based, and our return address is in the United States. This is intentional and standard practice, as it allows us to maintain an organized, well-monitored return process and ensure quality control for all items received back.

While we proudly offer free worldwide shipping with every order all customers are responsible for any costs associated with returns. This is outlined in our Return and Refund policy found on the footer of our website, which you can view at any time before making a purchase.

As for the jewellery appearance, all product photos are taken under professional lighting to best represent the pieces, and natural variations in lighting, screen settings, and personal preference can affect how an item looks in person. That said, we stand by the quality of our products and take all feedback seriously.

We sincerely regret the frustration this caused. To address the inconvenience, we proactively reached out via email and took steps beyond our standard policies to ensure a positive resolution. We’re glad to note that you expressed satisfaction with these efforts. We hope this gesture reflects our dedication to ensuring a positive experience for every customer.

We appreciate your feedback, as it helps us continue improving our products and services. We hope to have the opportunity to serve you better in the future.

Warm regards,
Love Aero Team 💘