Would definitely recommend Lovall. The leggings may cost more than others but they are great quality. Bonus of having different leg length options aswell. Customer service is good. Love the sustainabl... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I just want to give a special shout out to the customer care team. I’d been having some issues with returning my package due to a problem with the courier service and was feeling quite frustrated, b... See more
Company replied
I already own a pair of their stretchy wide leg jeans, which I love. So I ordered them in a different colour and smaller size as their sizing seems generous. I returned the jeans because they didn’t... See more
Company replied
I contacted Lovall via email after an item had a hole in it after only two wears. I have bought from them before and never had quality issues. I was really impressed with the response I had from Mia,... See more
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Company details
Written by the company
The Home of Leggings, Denim and Timeless Basics
Contact info
2-3 Ridings Park, WS117FJ, Cannock, United Kingdom
- customercare@lovall.com
- lovall.com
4.3
Excellent
15K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible customer service
The day after I placed my order I received an email from Lovall informing me that my leggings were oversold and out of stock (despite still showing as in stock on the website). Rather than issuing me a full refund for the item, they gave me a gift card. I am highly dissatisfied with this and think it is incredibly cheeky for the brand to assume a customer would want a gift card instead of a refund- I do not. Especially considering I am pregnant and therefore only have access to a couple of their items anyway. I have tried to contact Lovall to get a refund issued and have absolutely no response from their customer care team- the phone line just dials straight off and nobody responds on the online chat. I am really disappointed as this is the first time I have ordered from the brand but it has really put me off ever wanted to buy anything from them again. They need to ensure their website is automatically updated with current stock levels.
3 September 2026
Unprompted review
Reply from Lovall
Hi Emily,
Thank you for taking the time to share your feedback. We’re genuinely so sorry that your first experience with Lovall has been disappointing. We completely understand your frustration regarding the item being oversold and the store credit initially issued. While our intention was to offer extra value and flexibility, we appreciate that this was not the resolution you were looking for. We have now responded to you directly and hopefully been able to resolve your concerns. We’re also very sorry for the difficulties you experienced when trying to contact our Customer Care team. This is certainly not the experience or level of service we want to provide, and we completely understand how this added to your frustration. We genuinely appreciate you bringing this to our attention and giving us the opportunity to look into everything and put things right for you. We’re truly sorry again that we let you down on your first order with us, and we hope that the resolution we’ve now provided has helped.
Kind Regards,
The Lovall Team
Excellent customer service
I just want to give a special shout out to the customer care team. I’d been having some issues with returning my package due to a problem with the courier service and was feeling quite frustrated, but they were amazing. They were quick to respond to my queries, they were really friendly and understanding and took the time to look into everything and resolve the issue.
I’ve been really impressed with how helpful and supportive Lovall have been. I would definitely purchase from this company again.
2 September 2026
Unprompted review
Reply from Lovall
Hi Abbey,
Thank you so much for taking the time to leave such a lovely review.
I’m really sorry that you experienced issues with the courier and that this caused you frustration, but I’m so pleased our Customer Care team was able to support you and get everything resolved.
Your kind words really do mean so much to us, and I’ll be sure to share your lovely feedback with the team. Thank you again for your patience, understanding and for choosing Lovall.
We’re so happy to hear that you’d shop with us again, and we look forward to welcoming you back!
Kind Regards,
The Lovall Team
Gorgeous pieces
Gorgeous pieces. I ordered the bodysuit, wrap top and wide leg trousers - so comfy!
1 September 2026
Unprompted review
Reply from Lovall
Hi Fatima,
Thank you so much for taking the time to leave such a lovely review!
We’re so pleased to hear that you’re loving your bodysuit, wrap top and wide leg trousers, and that you’ve found them all so comfortable.
Thank you again for choosing Lovall. We really appreciate your support and hope you continue to love your new pieces!
Kind Regards,
The Lovall Team
Very impressed with Lovall’s customer…
Very impressed with Lovall’s customer service. A pair of shorts I bought got a hole in the seam within weeks of wearing. Within 1 day of raising the issue, Mia from customer service had responded. A replacement pair was immediately sent out. Great customer service
26 August 2026
Unprompted review
Reply from Lovall
Hi Tasha,
Thank you so much for taking the time to leave such a lovely review!
We’re really sorry again that you experienced an issue with your shorts, but we’re so pleased Mia was able to get this resolved quickly for you.
Your kind words mean so much to Mia and the wider team, and we’ll be sure to pass your lovely feedback on.
Thank you again for your support and for choosing Lovall. We really appreciate it!
Kind Regards,
The Lovall Team
The quality for the price is not what…
The quality for the price is not what it used to be. I used to order these leggings from Love Leggings which I believe is now Lovall. The price has more than doubled for these leggings now. They are good quality but no way are they worth £40. Unfortunately think there are other suppliers just as good but more reasonable so I won’t be ordering again.
20 August 2026
Unprompted review
Reply from Lovall
Hi Mrs Forbes,
Thank you so much for your feedback.
We’re really sorry to hear that you feel the quality and value of our leggings isn’t where it used to be. We completely understand how disappointing it can feel when you’ve been a loyal customer since the Love Leggings days and have seen changes over time.
Since then, we’ve evolved as a brand and have continued to invest in our fabrics, manufacturing, product development and the overall quality of our products. We completely understand that prices have changed over time, and we’re sorry that you no longer feel the leggings offer the same value for money as they once did.
We really appreciate you taking the time to share your honest feedback. We’re grateful for the support you’ve given us over the years and will make sure your feedback is shared with our team.
Kind Regards,
The Lovall Team
Mia from Customer Service was superb
Mia from Customer Service was superb. Dealt with my query promptly and efficiently.
5 star service.
24 August 2026
Unprompted review
Reply from Lovall
Hi Maz,
Thank you so much for your lovely review!
I’m so glad Mia was able to help and get everything sorted for you quickly. Thank you again for your support and for choosing Lovall!
Kind Regards,
The Lovall Team
I am Lovall customer for 2 years and I…
I am Lovall customer for 2 years and I wanted to share my experience regarding their customer service. Recently my parcel from Lovall was lost by EVRI. MIA from Lovall contacted me the same day when I left my message on their website. She arranged next day delivery of the replacement item which I was happy about. I think it is very positive experience and I am glad that company resolved the issue quickly.
20 August 2026
Unprompted review
Reply from Lovall
Hi Yevheniia,
Thank you so much for taking the time to leave such a lovely review and for being a Lovall customer for the past two years! I’m really sorry that your original parcel was lost by Evri, but I’m so pleased we were able to get a replacement sent out quickly and resolve this for you.
Your kind words about Mia mean so much, and I’ll be sure to pass them on to her. Thank you again for your continued support and for choosing us!
Kind Regards,
The Lovall Team
Lovely quality products
Lovely quality products. I did have an issue and contacted the customer service team who were happy to help and sent a replacement item straight away. Thank you Lovall!
19 August 2026
Unprompted review
Reply from Lovall
Hi Sarah,
Thank you so much for your lovely review!
We’re so pleased to hear you’re happy with the quality of your Lovall products, and I’m really glad we could help get everything sorted for you quickly. Thank you again for your kind words and for choosing Lovall. We really appreciate your support!
Kind Regards,
The Lovall Team
€14 lost if the size doesn’t fit
I was really interested in purchasing shorts, but the shipping and returns policy has completely put me off.
I would have to pay €6 for the initial delivery. If the shorts don't fit and I need to return them for a refund, there is then an €8 return fee.
That means I would effectively lose €14 simply for ordering the item and finding that the size doesn't fit.
Unfortunately, this has made me decide not to purchase from LOVALL. I would strongly encourage the company to reconsider its shipping and returns policy for customers.
19 August 2026
Unprompted review
Reply from Lovall
Hi Joanna,
Thank you so much for taking the time to share your feedback with us.
We completely understand your concerns around our delivery and return costs, and we’re sorry that our current policy has put you off ordering with us.
As a UK based business, our international delivery charge covers the cost of sending orders from our UK warehouse overseas, while the return fee covers the higher cost of getting parcels back to our UK returns centre.
We appreciate that paying both can be frustrating if an item doesn’t fit, especially when trying a new style. We’re actively looking at ways to improve our international shipping and returns experience, so your feedback is genuinely valuable to us.
We’re really sorry that our current policy has meant you’ve decided not to order, but thank you again for sharing your thoughts with us.
Kind Regards,
The Lovall Team
Impressed with customer service
I contacted Lovall via email after an item had a hole in it after only two wears. I have bought from them before and never had quality issues. I was really impressed with the response I had from Mia, very simply apologising, acknowledging that the item was faulty and already confirming a replacement had been dispatched to me (I had requested an exchange rather than a refund). Super easy contact and clear that customer service is important to the company when things go wrong.
18 August 2026
Unprompted review
Reply from Lovall
Hi Katie,
Thank you so much for taking the time to leave such a lovely review!
I’m really sorry again that you experienced an issue with your item, especially after only a couple of wears, but I’m so pleased we were able to get this sorted quickly for you and arrange your replacement.
Thank you again for choosing Lovall and for your continued support. We hope you love your replacement and look forward to welcoming you back again soon!
Kind Regards,
The Lovall Team
Great customer care
Wow - the Customer Care team actually listened to my concern. There was a manufacturing issue with the lightweight flared leggings I bought. A hole appeared in the groin area, having only worn it a few times and in less than a month after purchase.
I really like the design and fit of the leggings so was pleased the Customer Care team provided a replacement. I will give this Brand another go and hope no holes appear this time, but would like to applaud the Customer Care team. Thank you.
12 July 2026
Unprompted review
Reply from Lovall
Hi Y Xin,
Thank you so much for taking the time to leave us a review and for sharing your experience with us.
I’m so sorry to hear that a hole has appeared in your Maternity Lightweight Flare Leggings after only being worn a few times. This is absolutely not the standard we expect from our products, and I completely understand how disappointing and frustrating this must be, especially as you loved the fit and design.
We take a lot of pride in the quality and durability of our clothing, so it’s really disappointing to hear that you’ve experienced this. It certainly shouldn’t have happened, and we’d really appreciate the opportunity to look into this properly and get it resolved for you.
Please could you email our Customer Care team at customercare@lovall.com with your order number and the email address used for your order. This will allow the team to look into this for you and work out the best way to put things right as quickly as possible.
We’re genuinely sorry again that you’ve had this experience, and thank you for bringing it to our attention. Your feedback is really valuable to us and will be shared with the relevant team so we can continue to improve the quality of our products.
We hope to hear from you soon so we can get this sorted for you.
Kind Regards,
The Lovall Team
Would definitely recommend Lovall
Would definitely recommend Lovall. The leggings may cost more than others but they are great quality. Bonus of having different leg length options aswell. Customer service is good. Love the sustainable packing. No quibble free returns. What more could you ask for.
17 August 2026
Unprompted review
Reply from Lovall
Hi Michelle,
Thank you so much for taking the time to leave such a lovely review!
It’s wonderful to hear how much you’re enjoying your Lovall leggings and that you feel the quality makes them worth the investment. We’re especially pleased that our different leg length options have made it easier for you to find a fit that works for you.
We’re also so glad you’ve had a positive experience with our Customer Care team, it really means a lot to know they’ve made a difference to your experience.
Thank you again for recommending Lovall and for your kind words and support. We really appreciate it and hope to see you back with us again soon!
Kind Regards,
The Lovall Team
Top marks for Customer Care team
I already own a pair of their stretchy wide leg jeans, which I love. So I ordered them in a different colour and smaller size as their sizing seems generous. I returned the jeans because they didn’t fit comfortably and awaited my refund. Nothing happened so after a couple more weeks waiting I decided I had better chase it up. Well a Customer Care associate called Mia took on my case and within 24 hrs I was told that although they knew my parcel had been picked up by Evri it hasn’t arrived back with them. I was given a refund straight away and it’s now back in my account. Top marks for customer care and Mia.
I will definitely be purchasing from Lovall again.
10 August 2026
Unprompted review
Reply from Lovall
Hi Kathryn,
Thank you so much for taking the time to leave such a lovely review. I’m so pleased to hear that we were able to get everything sorted for you! I’m also really happy to hear how much you love your Stretch Wide Leg Jeans, and I’m sorry that the different colour and smaller size weren’t quite the right fit for you this time. Thank you again for your patience and for your kind words about Mia. We really do appreciate your support, and it means so much to know you’ll be shopping with Lovall again.
We look forward to welcoming you back soon!
Kind Regards,
The Lovall Team
Excellent customer service
Excellent customer service experience, the staff were very responsive and sorted my issue very quickly. Highly recommended.
10 August 2026
Unprompted review
Reply from Lovall
Hi Lindsey,
Thank you so much for your lovely review!
We’re so pleased to hear that you had such a positive experience with our Customer Care team and that we were able to resolve your issue quickly.
Your kind words and recommendation really mean a lot to us. Thank you again for choosing Lovall, and we hope to welcome you back again soon!
Kind Regards,
The Lovall Team
Very good customer service experience
Very good customer service experience. I reached out with my issue and was initially hesitant when the chat was with an AI agent - however, a case was immediately raised on my behalf and someone from Lovall’s customer service team got in touch with me the very next day to advise they had reviewed all details provided and my issue would be sorted asap. Not 2 business days later, I had a replacement item in hand! Very impressed!
10 August 2026
Unprompted review
Reply from Lovall
Hi Becky,
Thank you so much for taking the time to leave such a lovely review!
We’re really pleased to hear that your issue was resolved so quickly and that your replacement arrived within just a couple of days. It’s especially lovely to hear that your case was raised straight away and that a member of our Customer Care team was able to follow up with you the next day.
Thank you again for your patience and for giving us the opportunity to put things right. We really appreciate your support and hope you continue to love your Lovall pieces!
Kind Regards,
The Lovall Team
Excellent customer service
Recently placed an order for a fine knit collared top and short set and loved it so much that I went straight back on to order another collared top and short set when the sale started. Unfortunately when my second order arrived, it had some make up on the collar (it was a white set and we all know how easily that can happen so although I was initially frustrated it was just one of those things!). I contacted customer services straight away and provided pictures etc. and it was initially dealt with by the AI chat assistant. The next morning, I was contacted by Mia from the customer service team who was a real pleasure to deal with. She assessed the issue and apologised for the inconvenience, providing really helpful guidance and solutions. I was advised to try washing the item to remove the stain myself - with the offer of a small gesture of goodwill for the inconvenience if the stain came out. However Mia acknowledged if the stain did not come out, that she could authorise a replacement set to be sent to me. I attempted the wash but unfortunately the stain did not fully come out, so after contacting Mia again with more photos she authorised and sent out a replacement free of change the same day. This whole process only took a few days and I am so pleased with the items I have bought - really comfy, great quality & look overall. Thanks Mia for truly fantastic customer service! I’m already eyeing up what I want to buy for A/W so you’ve made a returning customer out of me.
3 August 2026
Unprompted review
Reply from Lovall
Hi Emma,
Thank you so much for taking the time to leave such a wonderful and detailed review!
We’re so pleased to hear that Mia was able to help get everything resolved quickly and that you were happy with the solution provided. Your kind words about Mia and the service you received mean so much, and we’ll be sure to pass your lovely feedback on to her.
Thank you again for choosing Lovall and for giving us the opportunity to put things right. We’re so happy to hear we’ve made a returning customer out of you, and we hope you love everything you pick for our Autumn/Winter collection!
Kind Regards,
The Lovall Team
Great customer service
The customer service I received from Mia was incredible! I had a small issue with a product I received and the communication was so speedy and she was so helpful with resolving the issue. The other products I’d received were absolutely perfect for maternity and I can’t wait to but some more.
6 August 2026
Unprompted review
Reply from Lovall
Hi Antonia,
Thank you so much for your lovely review!
We’re so pleased to hear that Mia was able to help get everything sorted quickly and that you found her communication so helpful. It’s also wonderful to hear that you’re loving the other maternity pieces and found them perfect for you! Thank you again for your kind words and support. We can’t wait to welcome you back for your next Lovall order!
Kind Regards,
The Lovall Team
Mia from customer support was…
Mia from customer support was incredible. Such a lovely experience. Great jeans!!!
5 August 2026
Unprompted review
Reply from Lovall
Hi Stacey,
Thank you so much for your lovely review! We're so pleased to hear you're loving your jeans, and your kind words about Mia truly mean so much. We'll be sure to pass your feedback on to her. Thank you again for your support, and we hope to welcome you back again soon.
Kind Regards,
The Lovall Team
Customer service experience
I ordered 2 items one arrived fine, the second however arrived faulty. After contacting customer service the issue was quickly resolved by Mia at no inconvenience to myself and a replacement was sent.
4 August 2026
Unprompted review
Reply from Lovall
Hi Mrs Bradley,
Thank you so much for taking the time to leave us a review. I'm so sorry that one of your items arrived faulty, but I'm really pleased we were able to get everything resolved quickly for you. It's lovely to hear that the replacement process was straightforward and that Mia was able to help. Thank you again for your support, and we hope you love your new item. We look forward to welcoming you back to Lovall again soon!
Kind Regards,
The Lovall Team
I had an issue with 1 out of the 4…
I had an issue with 1 out of the 4 pairs of leggins/shorts that were delivered. I emailed with photos and was replied to quickly by Mia. I have a replacement pair on the way, thanks Mia for your support.
I have been a supporter of Lovall from a ,omg time now and the products are great, so comfortable to wear and keep their shape after washing many times.
I am a customer er for life.
31 July 2026
Unprompted review
Reply from Lovall
Hi Kevin,
Thank you so much for taking the time to leave such a lovely review. We're so sorry that there was an issue with one of your items, but we're really pleased Mia was able to get everything sorted quickly and that your replacement is already on its way. It means the world to us to hear that you've been supporting Lovall for so long and that you love the comfort and quality of our products. Hearing that you're a customer for life is the biggest compliment we could ask for! Thank you again for your continued support. We truly appreciate you and can't wait to welcome you back for many more orders.
Kind Regards,
The Lovall Team
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