Support is helpful but company suffers from a systemic issue when it comes to claim processing times. Sometimes I'm out of pocket long before I get reimbursed. Customer service seem to give cann... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was stuck in a problem for delayed appointment of my visa extension. I was bit scared due this since it's getting expired. But the customer service understands the situation and provided enough time... See more
Company replied
As not young student I have better conditions in comparison to regular ones. Over a year ago I had to wait for four-digit sum insured over 4 weeks. But now the confirmation came on next day in ottonov... See more
Company replied
I love direct contact system in apps .i can chat and get customer service anytime , anywhere. Although sometimes reimbursements are little late they never refuse the expenses. Customer service teams a... See more
Company replied
Company details
Information provided by various external sources
Entdecke Deutschlands erste Krankenversicherung, die so digital ist wie du. Online abschließen, App runterladen und Premium-Leistungen genießen.
Contact info
Ottostraße 4, 80333, München, Germany
- ottonova.de
3.9
Great
954 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent support from Sara
I had a very positive experience with Sara. She was friendly, professional, and very helpful throughout the process. She took the time to understand my situation, explained everything clearly, and provided prompt and useful support. I really appreciate her patience and assistance. Thank you, Sara, for making the experience much easier!
15 September 2026
Reply from ottonova
Hey Akshaya,
Thank you so much for your lovely feedback! 💙
We’re very happy to hear that you had such a positive experience with Sara and felt well supported throughout the process. We’ll make sure to pass your kind words on to her - she’ll be very happy to hear them!
Best wishes,
ottonova customer support
Thank you very much for your excellent…
Thank you very much for your excellent support and quick response. I really appreciate how professionally and kindly you handled my request and clarified everything for me. I’m very happy with the service and your assistance. Thank you again!
15 September 2026
Unprompted review
Reply from ottonova
Hey Manoj,
Thank you for your wonderful feedback!
We are so happy to hear that our support and quick response were helpful to you.
All the best,
ottonova customer support
Reply from ottonova
Hi,
thanks for your great review.
We're happy to hear that we provided you a quick and clear answer.
We really appreciate your positive feedback!
Best wishes,
ottonova customer support
Customer service staff are more than…
Customer service staff are more than happy to answer any questions you have. It's also very easy to request appointments
7 September 2026
Unprompted review
Reply from ottonova
Hi Nicholas,
thank you for your great review!
We're happy to hear our customer service team was helpful and that scheduling doctor's appointments was easy for you.
We really appreciate your kind words!
Best wishes,
ottonova customer support
As a student I had this problem where…
As a student I had this problem where my semester date was months earlier than my actual arrival date due to me being on waiting list from the embassy. And due to this misalignment, I was initially debited from the semester start date. When I reached out to Ottonova's concierge, they were prompt in understanding my situation and I was rightfully credited. I really appreciate their service.
4 September 2026
Unprompted review
Reply from ottonova
Hey Shreejan,
Thank you so much for sharing your experience!
We’re really happy to hear that our Concierge team was able to understand your situation quickly and resolve everything smoothly for you.
Thank you for your trust and your kind words - we really appreciate it! ☺️
Best wishes,
ottonova customer support
Excellent communication and service
I was stuck in a problem for delayed appointment of my visa extension. I was bit scared due this since it's getting expired. But the customer service understands the situation and provided enough time to provide the document considering my appointment and the receiving of resident permit. And also she was quick enough to respond and gave me a solution. I'm really happy about the service.
3 September 2026
Unprompted review
Reply from ottonova
Hey there,
Thank you for taking the time to write a review.
We are so happy to hear about your positive experience with our customer service team, especially during such a stressful time with your visa extension.
All the best,
ottonova customer support
This review is only about the customer…
This review is only about the customer service over call, not to be confused with the overall product or service.
On that note i would like to appreciate how nice all the customer service agents are, especially in Germany. They provide top notch help and also are super polite and patient.
Special mention for Michael, wish i knew his full name. But maybe there’s only one Michael.
Always helping me out :)
3 September 2026
Unprompted review
Reply from ottonova
Hey Gauri,
Thank you so much for your lovely feedback and taking the time to write it!
We’re really happy to hear that you’ve had such positive experiences with our customer service team. We’ll make sure to pass your special shoutout on to Michael he’ll be very happy to hear it! 😇
All the best,
ottonova customer support
She was super kind and helpful to me
She was super kind and helpful to me
2 September 2026
Unprompted review
Reply from ottonova
Hey Dilek,
we're so happy to hear about your positive experience and appreciate you sharing your kind words with us. Thank you!
Best,
ottonova customer support
All the facilities the app provide me…
All the facilities the app provide me are great. Everything works quick and flawless. Thank you very much Ottonova team.
10 July 2026
Reply from ottonova
Hey,
We are so glad to hear that our app is meeting your expectations and providing a quick and flawless experience.
We truly appreciate your kind words!
All the best,
ottonova customer support
Reply from ottonova
Hey Marvin,
Thank you for your wonderful feedback. We are happy to hear that our service was fast and helpful for you!
All the best,
ottonova customer support
Great customer service
I wanted to clarify about a correct insurance certificate for my personal work and they guide me with that. Since tgere were lots of certificates for different purposes I couldn't find the correct one. They found the correct document for my purpose and sent it to me privately. As always they contacred me within few hours and helped.
31 August 2026
Unprompted review
Reply from ottonova
Hey ☺️
we are happy to hear that we could assist you in finding the correct insurance certificate for your work. We understand how navigating different documents can be challenging, and we're glad our team was able to provide prompt and helpful support.
Thank you for your kind words and great review!
Best,
ottonova customer support
Reply from ottonova
Hey Kyle,
thanks for taking your time writing a review.
We're truly happy to hear that our quick response was appreciated. We always aim to provide efficient service.
Best wishes,
ottonova customer support
Great support from Sara thank you
26 August 2026
Unprompted review
Reply from ottonova
Hey,
We're so glad to hear our support was helpful. We appreciate your kind words and will be happy to share your feedback with Sara.
Best wishes,
ottonova customer support
Reply from ottonova
Hey,
thank you for your review! We’re happy to hear that you’re satisfied with our service. 😊
All the best,
ottonova customer support
I got very good assistance
I got very good assistance, the service is really too good and resolved my issue very quickly. This helps me a lot.
18 August 2026
Unprompted review
Reply from ottonova
Hey,
thank you so much for your kind review. We’re very happy to hear that we could help you quickly and that you had such a positive experience with our service!
Best wishes,
ottonova customer support
Quick support
13 August 2026
Unprompted review
Worst experience so par.
Worst experience so par.
My doctor prescribed me a medication that is quite expensive, and unfortunately, I cannot afford it myself. Therefore, I contacted them to ask whether they could cover the cost.
It has now been around a month, and I still haven’t received a clear answer. Whenever I follow up, they simply tell me that my request has been forwarded to another department and is still under review.This has been going on for weeks without any resolution or concrete update.
It’s extremely frustrating because I need to know whether the medication will be covered so that I can proceed with my treatment.
11 August 2026
Unprompted review
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