The entire claims process was handled online and was simple, smooth, and easy to follow. Everything worked excellently, and I am very satisfied with Allianz’s service. Thank you for making the process... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Since I changed my contract to Florian Schirmeister all my inquiries and cost refunds are so efficient and clear. His office is a great contact partner, responsible, quick and professional.
Company replied
Allianz is fantastic! They know how to take care of customers. My personal agent, Herr Goettel, is ALWAYS prepared to answer my questions and take care of anything I may need. Allianz insurance is th... See more
Company replied
I would like to thank Mr.Andrej Timotijevic, who was always there for me, reachable at any time, checking all options possible. I had very bad accident in my own kitchen than was not installed well by... See more
Company replied
Company details
Information provided by various external sources
Mit ihrer Erfahrung und Finanzkraft steht die Allianz bei mehr als 20 Millionen Kunden in Deutschland für Zuverlässigkeit und Sicherheit.
Contact info
4.8
Excellent
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Allianz Deutschland
Hello HARSH,
Thank you very much for your wonderful review!
We are delighted that you feel well taken care of in every situation.
You can continue to count on us.
Best regards
Patricia from the Allianz hilft Team
We are also happy to help personally: allianzhilft.dialog@allianz.de
Guten Tag HARSH,
vielen Dank für Ihre tolle Bewertung!
Es freut uns sehr, dass Sie sich in jeder Situation bei uns bestens aufgehoben fühlen.
Darauf können Sie sich auch weiterhin verlassen.
Beste Grüße
Patricia vom Allianz hilft Team
Wir helfen auch persönlich: allianzhilft.dialog@allianz.de
Allianz is worldwide first class!
15 October 2026
Unprompted review
Reply from Allianz Deutschland
Guten Tag Jakob Roider,
vielen Dank für Ihre begeisterte Bewertung! Schön, dass Sie mit der Allianz so positive Erfahrungen gemacht haben!
Beste Grüße
Laura vom Allianz hilft Team
Wir helfen auch persönlich: allianzhilft.dialog@allianz.de
Hilfsbereitschaft und Verfügbarkeit von meinem Allianz Ansprechpartner
Since I changed my contract to Florian Schirmeister all my inquiries and cost refunds are so efficient and clear. His office is a great contact partner, responsible, quick and professional.
15 October 2026
Unprompted review
Reply from Allianz Deutschland
Dear Lola Ibañez,
Thank you so much for your wonderful review!
We're glad to hear that you're so happy with Mr. Schirmeister and his team, we'll be happy to pass on your feedback!
Best regards
Lara from the Allianz hilft Team
We're also happy to help personally: allianzhilft.dialog@allianz.de
+++++++++++++++++++
Guten Tag Lola Ibañez,
vielen Dank für Ihre tolle Bewertung!
Wir freuen uns, dass Sie mit Herrn Schirmeister und seinem Team so zufrieden sind, Ihr Feedback geben wir gerne weiter!
Beste Grüße
Lara vom Allianz hilft Team
Wir helfen auch persönlich: allianzhilft.dialog@allianz.de
The entire claims process was handled online and was simple, smooth, and easy to follow
The entire claims process was handled online and was simple, smooth, and easy to follow. Everything worked excellently, and I am very satisfied with Allianz’s service. Thank you for making the process so convenient and hassle-free!
10 February 2026
Unprompted review
Reply from Allianz Deutschland
Dear Dnyandev Garad,
Thank you so much for your great review!
We're delighted to hear that our online claims process was simple, smooth, and hassle-free for you.
That's exactly the experience we strive for!
Best regards
Lara from the Allianz hilft Team
We're also happy to help personally: allianzhilft.dialog@allianz.de
+++++++++++++
Guten Tag Dnyandev Garad,
herzlichen Dank für Ihre großartige Bewertung!
Es freut uns sehr, dass unser Online-Schadenprozess für Sie so unkompliziert und reibungslos funktioniert hat.
Genau so soll es sein – einfach, schnell und bequem!
Beste Grüße
Lara vom Allianz hilft Team
Wir helfen auch persönlich: allianzhilft.dialog@allianz.de
Fast closing of a health insurance case.
9 September 2026
Unprompted review
Reply from Allianz Deutschland
Hello Alexander Meng,
Thank you for your review! We are glad that your health insurance case was closed quickly. Our team works hard to ensure a smooth and efficient process for every claim. If you need any further assistance, we are always happy to help!
Beste Grüße
Maria vom Allianz hilft Team
Wir helfen auch persönlich: allianzhilft.dialog@allianz.de
Bei Allianz Neffke in Würselen hat der…
Bei Allianz Neffke in Würselen hat der Kunde Vorrang, tolles Team. Danke
1 September 2026
Unprompted review
Reply from Allianz Deutschland
Guten Tag Sam,
vielen Dank für diese tolle Rückmeldung. Wir leiten Ihr Lob gerne an das Team der Agentur Neffke in Würselen weiter. Schön, dass Sie sich dort so gut betreut fühlen.
Beste Grüße
Jens vom Allianz hilft Team
Wir helfen auch persönlich: allianzhilft.dialog@allianz.de
We are insured with this company in…
We are insured with this company in Bulgaria had a problem with our apartment this year the help and service we got from Allianz was disgraceful they came to view the apartment and that was it in the end they wouldn't even answer our calls wouldn't recommend them very bad service
2 June 2026
Unprompted review
Reply from Allianz Deutschland
Hello Martina,
thank you for your feedback.
We are sorry to read that you were dissatisfied with the support you received regarding your apartment claim in Bulgaria.
We understand how frustrating it can be when you feel that your concerns have not been addressed satisfactorily and communication has come to a standstill.
As your case appears to concern Allianz Bulgaria, we kindly ask you to contact the local Allianz company directly.
Due to data protection regulations, we do not have access to the systems or claim information of Allianz Bulgaria and are therefore unable to review your case from Germany.
Allianz Bulgaria Holding
Str. Srebarna 16
1407 Sofia
Bulgaria
Tel.: +359 700 13 014
Website: www.allianz.bg
The local team will be able to review your case and provide support regarding your claim.
Best regards
Antje from the Allianz Helps Team
We are also happy to assist you personally: allianzhilft.dialog@allianz.de
Reply from Allianz Deutschland
Hello Nicolas Krüll,
thank you so much for your great review! We're delighted that you are highly satisfied with our service.
Beste Grüße
Patricia vom Allianz hilft Team
Wir helfen auch persönlich: allianzhilft.dialog@allianz.de
Speed and convenience
Both the availbility and the reimbursement have been finished in two working days completely online, the procedure is very straightforward.
8 August 2026
Unprompted review
Reply from Allianz Deutschland
Hello Sam,
thank you very much for your 5-star review.
We are delighted to hear that both the claim assessment and reimbursement were completed fully online within just two working days. Providing our customers with a fast, convenient and straightforward service is very important to us, so we truly appreciate your positive feedback.
Thank you for placing your trust in Allianz.
Best regards,
Celine from the Allianz Hilft Team
We are also here to help personally: allianzhilft.dialog@allianz.de
Rechtschutz
I have Private Haftpflichtversicherung from 05/2021 and in 02/2026 I have contracted Rechtsschutzversicherung which covers privat, work and issues related to living arrangement (Wohnen). In July 2026 I have contacted Allianz regarding 2 thing - one work related and one related to increase in rent. Both of them was just 5 minutes advice and didn’t lead to anything more that that.
Nevertheless, Allianz decided to cancel my contract without any clear explanation and just citing AGB.
They clearly don’t understand how insurance works, yes it can happen you will have situation where something happens right after you take the insurance. But it can also happen you will not have any issues 5 years after taking insurance as it is with my other contract.
Overall, really negative experience with Rechtschutz as now I have to contract the new one which also have waiting time.
20 July 2026
Unprompted review
Reply from Allianz Deutschland
Dear MV,
thank you for taking the time to share your experience with us. We take your criticism regarding the accessibility of our legal protection team very seriously – especially in stressful situations, prompt support is crucial.
We are sorry that you did not receive the level of care you deserved when dealing with your landlord matter. Multiple calls without a response do not meet our standards for service and reliability.
We would like to clarify this case and understand what went wrong. To assist you specifically, we need some information from you.
To provide support, we require
• your username,
• case number,
• and personal details from the person writing
to ensure data protection. Please send this information to allianzhilft.dialog@allianz.de.
Best regards
Sandra from the Allianz hilft Team
We're also here to help personally: allianzhilft.dialog@allianz.de
Thank you very much.
27 July 2026
Unprompted review
Reply from Allianz Deutschland
Hello SREEKANTH KAMANI,
thank you for your kind words! We appreciate your positive feedback and are happy to be of service whenever you need us.
Best regards
Jens from the Allianz hilft Team
We're also available directly: allianzhilft.dialog@allianz.de
++++++++++++++++++++++++++++++++++++
Guten Tag SREEKANTH KAMANI,
vielen Dank für Ihr Feedback! Wir freuen uns, dass Sie zufrieden sind, und stehen Ihnen auch in Zukunft gerne zur Verfügung.
Beste Grüße
Jens vom Allianz hilft Team
Wir helfen auch persönlich: allianzhilft.dialog@allianz.de
Everything is good and well managed
Everything is good and well managed
15 July 2026
Unprompted review
Reply from Allianz Deutschland
Hello ARK R,
Thank you very much for your positive review. We are delighted that you are fully satisfied and feel well taken care of with us. Providing reliable and well-organized service is our commitment.
If you have any questions or concerns, we are always happy to help.
Best regards
Anke from the Allianz hilft Team
We also help personally: allianzhilft.dialog@allianz.de
----------
Guten Tag ARK R,
vielen Dank für Ihre positive Bewertung. Es freut uns sehr, dass Sie rundum zufrieden sind und sich bei uns gut aufgehoben fühlen. Ein zuverlässiger und gut organisierter Service ist unser Anspruch.
Bei Fragen oder Anliegen sind wir jederzeit gerne für Sie da.
Beste Grüße
Anke vom Allianz hilft Team
Wir helfen auch persönlich: allianzhilft.dialog@allianz.de
Reply from Allianz Deutschland
Hallo Hannes Bruening,
vielen Dank für Ihre positive Bewertung.
Es freut uns sehr, dass Sie mit unserem Service rundum zufrieden sind.
Ihr kurzes, aber tolles Lob ist für unser Team eine schöne Motivation.
Beste Grüße
Antje vom Allianz hilft Team
Wir helfen Ihnen auch persönlich: allianzhilft.dialog@allianz.de
Reply from Allianz Deutschland
Hallo Alindk,
vielen Dank für Ihre positive Bewertung!
Es freut uns sehr, dass alles schnell und unkompliziert für Sie gelaufen ist. Genau so soll es sein!
Sollten Sie erneut Unterstützung benötigen, sind wir jederzeit gerne für Sie da.
Beste Grüße
Chanti vom Allianz hilft Team
Wir helfen auch persönlich: allianzhilft.dialog@allianz.de
Seit über 4 bis 5 Monaten warte ich nun…
Dohop/Pegasus processed a partial refund of 460.35 EUR after my review. However, Dohop is still withholding 278.47 EUR without justification, even though I paid for their "ConnectSure" guarantee, which failed completely. I will not remove or update this rating to 5 stars until the full balance of 278.47 EUR is fully returned!
28 February 2026
Unprompted review
Reply from Allianz Deutschland
Hallo Kunde,
vielen Dank, dass Sie sich die Zeit genommen haben, uns ein Feedback zu geben. Es tut mir leid zu hören, dass Sie aktuell unzufrieden mit der Bearbeitung Ihres Schadenfalles sind.
Bitte beachten Sie, dass aufgrund des Datenschutzes keine personen- und vertragsbezogenen Daten online gepostet werden sollten.
Ohne einen Blick in die entsprechende Akte ist eine Auskunft leider nicht möglich.
Bitte senden Sie uns eine Nachricht an allianzhilft.dialog@allianz.de mit Ihrem Namen sowie Ihren vollständigen Kontaktdaten.
Sobald wir Ihre Nachricht erhalten haben, werden wir uns melden.
Beste Grüße
Lara vom Allianz hilft Team
Wir helfen auch persönlich: allianzhilft.dialog@allianz.de
Excellent service
I have already 6 insurances with Allianz and I can say that they definitely treat everything and everyone professionally and they act more as consultants rather than just sales people that are focusing only on achieving their targets.
18 June 2026
Unprompted review
Reply from Allianz Deutschland
Dear Alexandru Tutoveanu,
Thank you so much for your excellent feedback! It’s wonderful to hear that you have entrusted us with six of your insurances and that you value our professional approach and consultative mindset.
At Allianz, we aim to prioritize your needs and provide tailored solutions rather than focusing solely on sales. Your satisfaction and trust mean the world to us, and your kind words motivate us to continue delivering the highest standard of service.
Thank you for choosing Allianz!
Best regards,
Lara from the Allianz Helps Team
We’re also here personally: allianzhilft.dialog@allianz.de
Claim processing is digitally enabled…
Claim processing is digitally enabled so easier to put claims and trace. Overall very satisfied with services
15 June 2026
Unprompted review
Reply from Allianz Deutschland
Hello hitesh sachdev,
thank you so much for your kind words and positive feedback! We’re thrilled to hear that you found our digital claims process convenient and easy to use. Making things simple and efficient for our customers is one of our top priorities and it’s great to know we’ve met your expectations.
Your satisfaction means a lot to us and we’re here to assist you whenever you need support. Please don’t hesitate to reach out if you have any questions or require further assistance in the future.
Best regards
Chanti from the Allianz Helps Team
We’re here to help personally: allianzhilft.dialog@allianz.de
--------------------------------------------------------------
Hallo hitesh sachdev,
vielen Dank für Ihre freundlichen Worte und Ihr positives Feedback! Es freut uns sehr, dass Sie unseren digitalen Prozess zur Schadenbearbeitung als bequem und einfach empfunden haben. Unser Ziel ist es, unseren Kund:innen den bestmöglichen Service zu bieten: effizient und unkompliziert.
Ihre Zufriedenheit bedeutet uns sehr viel und wir stehen Ihnen jederzeit gerne zur Verfügung, falls Sie Fragen haben oder Unterstützung benötigen. Zögern Sie nicht, uns zu kontaktieren!
Beste Grüße
Chanti vom Allianz hilft Team
Wir helfen auch persönlich: allianzhilft.dialog@allianz.de
★☆☆☆☆
★☆☆☆☆
My car broke down on 28/05/2026 near Beek-Ubbergen while I was driving from Nijmegen to Kleve. I waited more than two hours for roadside assistance. The driver who towed the vehicle told me that it would remain in the Netherlands until there were enough vehicles to fill a truck bound for Germany.
On the same day, I received a message asking me to provide feedback on Allianz's service.
A few days later, I contacted customer support and was informed that the case had been closed and the vehicle was marked as delivered. However, the representative was unable to provide any information about its current location.
During the same call, I requested a replacement vehicle. I also submitted a formal complaint asking for the vehicle's location and an estimated delivery date.
Although Allianz eventually provided a replacement vehicle, they were still unable to tell me where my car was located. As of today, nine days after the tow, I still have no information about the vehicle's whereabouts or when it will be delivered.
The replacement vehicle must be returned on Tuesday. If my car is not delivered by then, I will have no means of transportation to get to work. Due to my early-morning shifts, public transport is not a practical option.
What concerns me most is not the delay itself, but the fact that Allianz appears unable to tell me where my vehicle is. After nine days, I still have no clear answer regarding its location or expected delivery date.
5 June 2026
Unprompted review
Reply from Allianz Deutschland
Hallo Thiago Vasques,
Thank you for taking the time to share your experience with us. We deeply regret the inconvenience and frustration you’ve faced due to the delay and lack of clarity regarding your vehicle's location. Please accept our sincerest apologies for the distress this situation has caused.
Your concerns are absolutely valid, and we understand how important it is to have reliable transportation, especially given your early-morning shifts. We are committed to resolving this matter as quickly as possible and providing you with the information you need.
To assist you further, we kindly ask you to send us your case details, including your policy number and any relevant information, to allianzhilft.dialog@allianz.de. This will allow us to escalate your case and ensure it receives the attention it deserves.
Once again, we apologize for the inconvenience and thank you for your patience. We are here to support you and will do everything we can to resolve this matter promptly.
Best regards,
Lara from Allianz Helps Team
We’re here to help personally: allianzhilft.dialog@allianz.de
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Hallo Thiago Vasques,
vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen mitzuteilen. Wir bedauern zutiefst die Unannehmlichkeiten und die Frustration, die durch die Verzögerung und die fehlende Transparenz bezüglich des Standorts Ihres Fahrzeugs entstanden sind. Bitte entschuldigen Sie die Unannehmlichkeiten, die Ihnen dadurch entstanden sind.
Ihre Sorgen sind absolut nachvollziehbar, und wir verstehen, wie wichtig ein zuverlässiges Transportmittel für Sie ist – insbesondere aufgrund Ihrer frühen Arbeitszeiten. Wir versichern Ihnen, dass wir alles daransetzen, Ihr Anliegen schnellstmöglich zu klären und Ihnen die benötigten Informationen bereitzustellen.
Um Ihnen weiterhelfen zu können, bitten wir Sie, uns Ihre Fallnummer, Ihre Versicherungsnummer und weitere relevante Informationen aus Datenschutzgründen an allianzhilft.dialog@allianz.de zu senden. Wir werden Ihren Fall umgehend prüfen und sicherstellen, dass er die notwendige Priorität erhält.
Nochmals möchten wir uns für die entstandenen Unannehmlichkeiten entschuldigen und danken Ihnen für Ihre Geduld. Wir sind hier, um Sie zu unterstützen, und werden alles tun, um eine schnelle Lösung zu finden.
Beste Grüße
Lara vom Allianz hilft Team
Wir helfen auch persönlich: allianzhilft.dialog@allianz.de
Reply from Allianz Deutschland
Guten Tag,
vielen Dank für Ihre kurze, aber sehr positive Rückmeldung! Es freut uns, dass Sie mit unserem Service so zufrieden sind, genau das ist unser Anspruch.
Beste Grüße
Anke vom Allianz hilft Team
Wir helfen auch persönlich: allianzhilft.dialog@allianz.de
I’ve had a very positive experience…
I’ve had a very positive experience with Allianz. The customer service was professional, friendly, and quick to respond whenever I had questions. Everything from managing my policy to getting support was straightforward and transparent. I especially appreciate the clear communication and the feeling that they genuinely care about their customers. Highly recommended for anyone looking for a reliable insurance provider in Germany.
22 May 2026
Unprompted review
Reply from Allianz Deutschland
Good day Iurii Pavliuk,
Thank you very much for your positive feedback and your recommendation! We are delighted to hear that you are so satisfied with our service and support. Your praise motivates us to continue giving our best.
Best regards
Anke from the Allianz helps team
We also provide personal assistance: allianzhilft.dialog@allianz.de
Guten Tag Iurii Pavliuk,
vielen Dank für Ihre positive Rückmeldung und Ihre Empfehlung! Es freut uns sehr, dass Sie mit unserem Service und der Unterstützung so zufrieden sind. Ihr Lob motiviert uns, weiterhin unser Bestes zu geben.
Beste Grüße
Anke vom Allianz hilft Team
Wir helfen auch persönlich: allianzhilft.dialog@allianz.de
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.