Openlane is trying to get more involved in the relationship with its customers and offer them support. Although we are loyal customers, until now we have not felt support-advice from them.The prices a... See more
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Review summary
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Reviews shaping this summary
Support Center - Fast response was a plus. I wasnt able to get a definitive answer to my request but the contact person was kind enough to pursue the matter on my behalf.
Company replied
Great variety of cars with OK prices. I have even received a Voucher for my first purchase through the site. One downside I found is that not all the time you win an auction the seller will actua... See more
Company replied
had a very positive experience with Openlane, especially thanks to Leo C, who supported me live in the chat during the extra time phase of an auction. Leo was extremely competent, calm, and cle... See more
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3.9
Great
521 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 2 weeks
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I DO NOT RECOMMEND!
I DO NOT RECOMMEND!
The vehicle arrived damaged and non-functional.
The photos of the vehicle were retouched (edited)
2 months of waiting for the complaint to be resolved and inadequate compensation of €300!
Very poor willingness to solve the problem on their part!
I bought a vehicle through them, which they mediated from a seller (bazaar) in Germany.
I asked the call center if the vehicle had any defects, because the defect report from TUV/DEKRA was missing.
I was assured that the car was fine.
It arrived with an engine defect and damaged (scratches, broken glass, engine emergency mode).
I provided all the documents they requested, after reviewing the photos I found out that the photos in the offer were edited / retouched.
I waited 2 months for them to finalize the claim, I was asked not to manipulate the vehicle until it was finalized...
Then they offered me compensation of 300€, they said there was no evidence and the damage was excluded...
13 July 2026
Unprompted review
Best Customer Service from E-trade website
In all honesty - we've purchased as a company quite a lot of cars from Openlane, but the best thing about it is Leo from Customer Support. I don't know how much you pay this guy but he is ALWAYS nice, always helpfull and always gives the right information and answers asap. Don't let him go, he is literally a gem. Search engine of the website is good now too, purchase is straight forward, for anyone new. Go for it.
3 September 2026
Unprompted review
Purchased a 2021 toureg
Purchased a 2021 toureg. Payed for the car, waited 2.5 months to receive authorisation to finally pick up the vehicle. The car had 4.000 km more then what I purchased it with, had new damages in the back. I requested compensation. They rejected me, because the value doesn't change because of the 4.000 km or because of the new damage. They are a joke.
24 August 2026
Unprompted review
Reply from OPENLANE Europe
Dear Péter,
Thank you for sharing your experience. We are sincerely sorry to hear about the very long wait for the vehicle release, the mileage difference you discovered, and the additional damage found at pickup.
We understand how frustrating it is to wait more than two months for a vehicle and then find that its condition no longer fully matches what was expected at the time of purchase. We also regret that the outcome of your compensation request left you feeling that your concerns were not taken seriously.
Claims are assessed according to the available documentation and the applicable claim criteria, including the nature of the damage and the impact of any mileage discrepancy. Even so, we recognize that the overall experience you describe was disappointing and that the communication around the decision should have been clearer.
Your feedback is important and has been shared internally to help us improve vehicle release timelines, condition reporting, and the way claim decisions are communicated.
Kind regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Dear Tony,
Thank you for your feedback. We’re sorry to see that your experience left you with such a negative impression.
As your review does not include any specific details about what went wrong, we are unfortunately unable to understand or investigate the situation further. We take all customer feedback seriously and would welcome the opportunity to review your case if you are willing to share more information through our official support channels.
Your feedback is important to us and helps us continue improving our service.
Kind regards,
The OPENLANE Europe Team
Promptitudine si profesionalism
21 August 2026
Unprompted review
Reply from OPENLANE Europe
Dragă Cătălin,
Vă mulțumim mult pentru recenzia pozitivă!
Ne bucurăm să aflăm că ați apreciat promptitudinea și profesionalismul echipei noastre. Ne dorim ca fiecare interacțiune cu OPENLANE să fie eficientă, clară și orientată către nevoile clienților noștri.
Vă mulțumim pentru încrederea acordată OPENLANE și așteptăm cu plăcere să colaborăm din nou în viitor.
Cu stimă,
Echipa OPENLANE Europe
Leo C, really nice guy and suepr helpful.
Leo C, really nice guy and suepr helpful. We did the hole process in a matter of Seconds!
13 August 2026
Unprompted review
Reply from OPENLANE Europe
Dear Giannis,
Thank you very much for your great review.
We're delighted to hear that Leo C. was so helpful and that he managed to make the entire process quick and effortless for you. Providing friendly, efficient, and solution-oriented support is exactly the experience we want our customers to have.
We'll be happy to share your kind words with Leo. We're sure he'll appreciate the recognition.
Thank you for your trust in OPENLANE. We look forward to assisting you again in the future.
Kind regards,
The OPENLANE Europe Team
The support it was quick and efficient
11 August 2026
Unprompted review
Reply from OPENLANE Europe
Dear Daniel,
Thank you very much for your positive review.
We're glad to hear that you found our support quick and efficient. Providing clear, timely, and reliable assistance is a key priority for us, and it's great to know that your experience reflected that.
Thank you for your trust in OPENLANE. We look forward to assisting you again in the future.
Kind regards,
The OPENLANE Europe Team
Don't buy vehicles from them
Don't buy vehicles from them, all the faults are not acknowledged, the vehicles are mostly bad, with minor damage and seemingly a little body damage, when you dismantle it you get a headache. As far away from Openlane as possible
21 July 2026
Unprompted review
Reply from OPENLANE Europe
Dear Janez,
Thank you for sharing your experience. We are sorry to hear that the vehicles you purchased did not meet your expectations and that you encountered additional issues once repairs or dismantling began.
We understand how frustrating it is when the actual condition of a vehicle appears worse than what was visible or described at the time of purchase. Vehicle descriptions and inspections are intended to provide buyers with the clearest possible picture, and feedback like yours shows where further improvement is needed.
Claims are assessed individually according to the available documentation and our applicable policies. We regret that, in your case, the outcome left you feeling that your concerns were not properly acknowledged.
Your feedback has been shared internally and will be used to further improve the accuracy of vehicle information and the claims experience.
Kind regards,
The OPENLANE Europe Team
I am very disappointed and at the same…
I am very disappointed and at the same time very angry about the car I recently purchased from Openlane! I bought a Citroen Jumper commercial van in the above-mentioned online auction, for which I paid nearly gross 12,000 euros, and then I organized the transport of the car! After it arrived home, I was faced with the problems: Since I bought a fully functional car, I never thought I would face such surprises, that the car could only be driven for a few meters because the gearbox was completely destroyed, the gears inside the gearbox were broken, the AC fan was not working, the clutch was worn out, and the engine control unit was burnt out too (which was not visible at all in the pictures). We could only transport the car on a towing trailer to the nearest service station, where I was informed that the gearbox was damaged to such an extent that it cannot be repaired!!! After the complaint, the company offered 900 euros in compensation, which of course I did not accept, since I bought an undamaged car without any problems, and this amount is unacceptable! This is not the first car we have bought at an auction, but we have never been scammed to this extent!Since the issue has not been substantively resolved, we will contact the European Consumer Centre or seek legal assistance
10 August 2026
Unprompted review
Reply from OPENLANE Europe
Dear Anwar,
Thank you very much for your positive review.
We truly appreciate your support and are pleased to know that you had a good experience with OPENLANE. Your feedback motivates our team to continue providing reliable and professional service to our customers.
Thank you for your trust, and we look forward to assisting you again in the future.
Kind regards,
The OPENLANE Europe Team
Excellent customer service and quick support
The customer service was outstanding. Even though we had an issue with our account, the support representative was professional, understanding, and very helpful throughout the process.
She took the time to review our case, answered all our questions, helped with the account reactivation request, and even provided the copies of the vehicle documents we needed.
We really appreciate the friendly communication and the effort to find a solution. This is exactly the kind of customer service that builds long-term business relationships.
Thank you to the OPENLANE support team for your excellent assistance.
6 August 2026
Unprompted review
Reply from OPENLANE Europe
Dear Nour,
Thank you very much for taking the time to share such a thoughtful review.
We're delighted to hear that you had such a positive experience with our support team. Providing professional, understanding, and solution-oriented assistance is exactly what we strive for, and it's wonderful to know that your questions were answered, your account reactivation request was handled with care, and the requested vehicle documents were provided promptly.
Your kind words about our friendly communication and commitment to finding a solution mean a great deal to us. Building long-term relationships with our customers is one of our highest priorities, and we're pleased that your experience reflected that.
Thank you for your trust in OPENLANE. We look forward to continuing to support you in the future.
Kind regards,
The OPENLANE Europe Team
All was great very fast and corect…
All was great very fast and corect information
5 August 2026
Unprompted review
Reply from OPENLANE Europe
Dear Ionut,
Thank you very much for your excellent review.
We're delighted to hear that everything went well and that you were satisfied with the speed of our service and the clear, accurate information you received. Providing fast, reliable, and transparent support is what we strive for every day.
Thank you for your trust in OPENLANE. We look forward to assisting you again in the future.
Kind regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Dear Iuri,
Thank you very much for your wonderful review.
We're delighted to hear that Leo provided you with such great support and that you consider him the best in customer service. Delivering helpful, professional, and customer-focused assistance is exactly what we strive for, and it's fantastic to know that Leo made such a positive impact on your experience.
We'll be sure to share your kind words with Leo—they'll certainly mean a lot to him.
Thank you for your trust in OPENLANE. We look forward to supporting you again in the future.
Kind regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Dear Ali,
Thank you very much for your kind review.
We're delighted to hear that Leo was so helpful and made such a positive impression on you. Providing friendly, professional, and dedicated support is exactly what we strive for, and it's wonderful to know that Leo delivered that experience.
We'll be sure to share your kind words with Leo—they'll certainly be appreciated.
Thank you for your trust in OPENLANE. We look forward to assisting you again in the future.
Kind regards,
The OPENLANE Europe Team
Reliable platform
Reliable platform, good cars. Fastest delivery from the pool of auction sites we use.
5 August 2026
Unprompted review
Reply from OPENLANE Europe
Dear Csaba,
Thank you very much for your excellent review.
We're delighted to hear that you consider OPENLANE a reliable platform and that you've had positive experiences with the quality of our vehicles. It's especially rewarding to know that you've found our delivery times to be the fastest among the auction platforms you use.
Your feedback is a great encouragement to our team, and we truly appreciate your trust in OPENLANE.
We look forward to supporting your business for many more successful purchases.
Kind regards,
The OPENLANE Europe Team
Great experience
3 August 2026
Unprompted review
Reply from OPENLANE Europe
Dear Iulian,
Thank you very much for your great review.
We're delighted to hear that you had a great experience with OPENLANE. Your positive feedback means a lot to us and motivates our team to continue delivering the best possible service.
Thank you for your trust. We look forward to supporting you again in the future.
Kind regards,
The OPENLANE Europe Team
My experience with OpenLane has been worst B2B purchasing experience
My experience with OpenLane has been, without question, the worst B2B purchasing experience I have ever had.
I am genuinely disappointed by the way this purchase was handled from beginning to end.
The process started with a discrepancy between the VIN shown in the auction description and the VIN visible in the vehicle photos, which I had to point out before the invoice could be corrected.
After payment, I waited for more than a month without receiving any meaningful explanation for the delay. During that time, I was repeatedly advised simply to continue waiting, only to later discover that the vehicle should have been collected weeks earlier but had not been, and no one was able to explain why.
The situation became even more concerning when the vehicle's status was changed to "Not Drivable" without any proactive communication from Openlane. I had to discover this myself and immediately submit a claim to avoid the risk of receiving a vehicle that no longer matched the condition on which I had based my purchase decision. I had knowingly purchased a damaged vehicle, but it had never been described as Not Drivable, which significantly affects both its commercial value and the costs associated with transportation and repair.
Throughout the claim process, responses consistently arrived only at the end of the working day, unnecessarily extending the uncertainty. After I finally requested cancellation of the transaction, a new problem began: the refund process.
On 20.07, I was officially informed by a Claim Specialist that the refund would be received within a maximum of 3–7 business days. That deadline passed without payment.
During this period, I received contradictory information depending on which OpenLane representative I spoke to. Different dates were provided for when the refund had supposedly been processed, my requests for a payment confirmation or proof of transfer were repeatedly ignored, and even live chat conversations were closed without answering my questions.
Eventually, I received what was presented as proof of payment, but it was merely a screenshot containing limited banking details, with no clear confirmation of when the transfer had actually been initiated.
The refund finally arrived on 30.07.2026, after the maximum timeframe I had been officially given.
From the day I paid for the vehicle until the day I recovered my money, almost two months had passed. For a professional B2B platform, this is simply unacceptable.
The entire process—from the incorrect vehicle information, the unexplained logistical delays, the unexpected change of the vehicle's status to "Not Drivable", the claim procedure, and finally the delayed refund—required an excessive number of emails, live chat conversations, and constant follow-up from my side just to obtain basic information.
I expect far better communication, transparency, and internal coordination from a company operating a professional automotive auction platform. Unfortunately, this experience has significantly undermined my confidence in Openlane, and I sincerely hope they improve these aspects for future customers.
30 July 2026
Unprompted review
Reply from OPENLANE Europe
Dear Customer,
Thank you for taking the time to provide such a detailed account of your experience. We are sincerely sorry to hear that your purchase did not meet your expectations and understand how frustrating the sequence of events must have been.
We acknowledge your concerns regarding the discrepancy in the vehicle information, the delays in the collection process, the change in the vehicle's status, the handling of your claim, and the time it took to complete your refund. We also regret that the communication you received was not as clear, timely, and consistent as it should have been.
While we are pleased that the refund has now been completed, we recognize that this does not undo the inconvenience caused by the delays and the amount of follow-up required from your side. This is not the level of service we strive to provide.
Your feedback has been shared internally, as it highlights several areas where we need to continue improving, including communication, internal coordination, and transparency throughout the purchase, claims, and refund processes.
Thank you again for sharing your experience. We appreciate your feedback and will continue working to improve our service for all customers.
Kind regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Thank you very much for your wonderful review.
We're delighted to hear that Leo C. made such a positive impression. Providing outstanding, professional, and dedicated support is exactly what we strive for, and we're pleased to know that Leo delivered such a great experience.
We'll be sure to share your kind words with Leo—they'll certainly make his day.
Thank you for your trust in OPENLANE. We look forward to supporting you again in the future.
Kind regards,
The OPENLANE Europe Team
costumer service
29 July 2026
Unprompted review
Reply from OPENLANE Europe
Olá, Filipe,
Muito obrigado pela sua avaliação.
Ficamos satisfeitos por saber que teve uma experiência positiva com o nosso serviço de apoio ao cliente. A nossa equipa trabalha diariamente para prestar um atendimento rápido, profissional e útil, e é muito gratificante receber este reconhecimento.
Agradecemos a confiança na OPENLANE e esperamos poder ajudá-lo novamente no futuro.
Com os melhores cumprimentos,
A equipa da OPENLANE Europe
I had a few questions regarding my…
I had a few questions regarding my vehicle delivery, and the support agent answered all of them clearly, professionally, and politely. The communication was friendly, and I received the information I needed. Overall, I am very satisfied with the customer service experience. Thank you for your assistance!
28 July 2026
Unprompted review
Reply from OPENLANE Europe
Dear Justas,
Thank you very much for your wonderful review.
We're delighted to hear that our support team was able to answer all of your questions clearly, professionally, and politely. Providing friendly, responsive, and reliable assistance is something we strive for every day, so it's great to know you were satisfied with your customer service experience.
Thank you for your trust in OPENLANE and for taking the time to share your feedback. We look forward to assisting you again in the future.
Kind regards,
The OPENLANE Europe Team
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