Copart Deutschland GmbH Reviews 

I am happy about the process, communication. the pick up was easy. the price was good.

I bought a damaged BMW X1 25e with deployed airbags through Copart.de.The car was listed as “Engine Start Program,” meaning that it could be started: LOT#50662672
However, when the car arrived, it turned out to be non-operational. The high-voltage battery management unit (BME) was damaged, and the pyrofuse had blown. The car could not possibly have been classified as “Engine Start Program.” Copart’s misleading information cost me an additional €1,558. When I contacted Copart, they refused to look into the matter or offer any compensation for these unexpected expenses.
I can only describe this as fraud. Be careful!
Ich habe über Copart.de einen beschädigten BMW X1 25e mit ausgelösten Airbags gekauft. Das Fahrzeug wurde als „Engine Start Program“ („Motor startet“) angeboten, was bedeutete, dass es sich starten ließ: LOT#50662672

Als das Fahrzeug jedoch ankam, stellte sich heraus, dass es nicht betriebsbereit war. Die Hochvolt-Batteriemanagementeinheit (BME) war beschädigt und die Pyrosicherung hatte ausgelöst. Das Fahrzeug hätte unmöglich als „Motor startet“ eingestuft werden dürfen.
Durch die irreführenden Angaben von Copart entstanden mir zusätzliche Kosten in Höhe von 1.558 €. Als ich mich an Copart wandte, weigerte sich das Unternehmen, den Sachverhalt zu untersuchen oder eine Entschädigung für diese unerwarteten Kosten anzubieten.
Ich kann das nur als Betrug bezeichnen. Seien Sie vorsichtig!

You provided misleading information, which caused me to incur additional, unexpected costs. You offered nothing to resolve this misunderstanding. Instead, you refused to engage in any dialogue simply because I had already repaired the car. What was I supposed to do? Wait a month for this kind of response from you?

The fact is that, whether intentionally or not, you publish information that does not reflect the vehicle’s actual condition, which can result in additional—and substantial—costs. Only shady used-car dealers behave this way, and it seems that is exactly what you are!

Everything was regulated as easy as it could have done. Very friendly person who picked up our sadly damaged car.

The service was very comfortable. The company organized the transport of the car and was very helpful in calls. The only bad thing was, that the transport company should have called me a hour before arrival. I asked the service twice if I would get this call and they agreed. Well this call came in, but only when he already arrived. That was the only stressful thing. The rest of the whole car sell was perfect.

Quick and easy
Hopefully I will never need the service again ;)

Smooth response.
Urgent reply.
100% solution advice.

Very disappointing customer experience.

I reported a disputed “Buy Now” transaction within minutes of it happening because I genuinely believe it was not initiated by me while using the Copart mobile app. Instead of properly investigating the issue, I received generic responses stating that the system worked correctly.

I repeatedly requested that my case be escalated to a manager and asked for a direct phone conversation. Despite several emails and phone calls, I have been ignored for days. Every time I call, I am told that someone will contact me, but nobody ever does.

Regardless of the outcome of the dispute, I expected professional customer service and proper communication. Unfortunately, I experienced neither.

If you use this platform, be aware that resolving disputes may be extremely difficult if something goes wrong!

UPDATE – 20 August 2026:
More than two months have now passed since the purchase, and the original ZB I and ZB II documents are still missing.
Copart’s public reply confirms that the documents are incomplete and that they are still waiting for third parties. However, they have provided no concrete status, delivery date or confirmation that the documents can actually be obtained.
The vehicle remains impossible to register or legally use in Italy, despite full payment of the purchase price, Copart fees, transport costs, Italian VAT and substantial repairs.
I have now submitted a formal complaint requesting a binding written answer within seven days. I will update this review if and when the original documents are actually received.

Purchased Lot #50658065 through Copart. At purchase I was told the documents (German ZB1/zb2h, held by previous owner ) would arrive within 15 working days. Requested 25 June; the 15-working-day window elapsed in mid-July, and we are now well past 25 working days. Every time I follow up I'm simply told "no updates." Meanwhile the previous owner is not responding — but chasing that title is Copart's job as seller/intermediary, not mine. Relaying "no update" for weeks is not managing a case. The car cannot be registered and sits unusable. I need someone to take ownership and give a concrete date. Member ID and details available on request.

Super, very fast and excellent service provided. The entire process was smooth and fast. The staff on the phone were friendly, and the driver who picked up my car was also very friendly and helpful. Overall, I’m very happy that I chose Copart’s service!

Quick findings, no payements received yet as you think you did the deal with COPART and not the insurance, extremly unexperienced personal while picking up the car,

The entire process was smooth and fast. The staff on the phone were friendly, and the driver who picked up my car was also very friendly and helpful. Overall, I’m very happy that I chose Copart’s service!

Very quick, transparent and timely communications and the flawless handover of the car. Anytime again.

Company changed the possibility to pay. They completely deleted all polish banks from instant payments which cause an issue - because you have 3 days to pay for the car but when you send an international transfer sometimes it could take even up to 5 days to transfer between banks.

Copart responded with information that it is my problem and they do not care and we still have 3 days (I already sent them money but even now they threat me that I'll have to pay an additional costs).

Scammers.

Good service from beginning till the end

Processing was initially without problems. However, a collection of the vehicle was incorrectly communicated, documents that should be on site were subsequently requested again.

Great Service, Fast Track, nothing to complain!

LOT: 50516264.
I am writing this negative review because I am deeply disappointed with the attitude of customer service. In the month of June 2025 we purchased 9 cars from copart.de. The documents for one of the cars did not arrive due to the wrong phone number being provided to the courier company. We had to exchange emails for about 2 weeks to get them to send me the tracking number. From the check we made it was found that the documents were returned to them again due to "incomplete details". When we tried to demand that the documents be sent again, we received an answer that they were destroyed and the case was closed. These are official documents and there is no way they can be destroyed in such a short period of time. It's just that nobody cares if the commission is taken.
I don't even have a copy of the car's documents and no one wants to move their ass to help. I am writing all this so that fellow dealers know what they will face in the event of a problem. We have bought dozens of cars from Germany from another dealers and private individuals, but this is the first time we have encountered something like this. There have been mistakes, but the dealers has always helped to resolve them.
At the moment, we have a car with an approximate market price of 6500 euros without documents, which we cannot even give for a scrub. When we were bidding at the auctions, they called me several times a day. No one thought to call me when they received the documents back due to an error in the phone number and incomplete details.I hope what I wrote here will reach an official who is at a higher level and help us get our documents or at least a copy of them by email
Emil Dyankov
EMBO COMMERCE LTD

I am writing to formally raise a complaint regarding the ongoing issue of missing vehicle documents for a purchase made through Copart.

For approximately four months, we have been attempting to obtain the required vehicle documentation. Despite multiple emails and phone calls, the issue remains unresolved. Our emails have largely gone unanswered, and when we are able to reach someone by phone, we are repeatedly informed that no assistance can be provided. This lack of clear communication and resolution is extremely concerning.

As a direct result of this delay, we are experiencing financial losses and facing increasing dissatisfaction from our clients. The continued absence of these documents is significantly affecting our operations and reputation.

We are extremely disappointed that a company of this scale and standing would allow such a matter to persist without resolution. We respectfully request immediate action to provide the outstanding vehicle documents.

Please treat this matter as urgent. We look forward to your prompt response.

LOT NUMBER : 50575931

It was a pleasure, everthing on time.
The communication was super friendly and helpful.
The guy who picked up my car, also was very kind.
Very recommended!