Just Vapes Reviews 

326
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 322 reviews, customers overwhelmingly had a great experience with this company. Many frequently highlight the exceptional speed of delivery, with orders often arriving within a few days. People consistently praise the efficient order processing and excellent service. High satisfaction is also expressed with product quality, noting great prices and a wide range of options. However, some people were dissatisfied, reporting orders were not received or communication lacked regarding processing and shipping. A few others also noted product quality issues, such as a burnt taste or clogging, rendering them unusable.

What people talk about most

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

Order

Customers had positive experiences with order, with many reviewers reporting no issues with their orders even... See more

Product

Consumers generally express satisfaction with the products, often highlighting their authenticity, quality,... See more

Service

People report positive experiences with service, often highlighting the exceptional communication and... See more

Website

Users describe ambiguous interactions with the website, with many expressing concern about its legitimacy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Like a few other reviews I see, I was reluctant because I'd been ripped off by other websites. I've been ordering from these guys for many many months probably over a year no probs at all. Great price... See more

Company replied

Rated 5 out of 5 stars

I ordered late Wednesday night, they shipped out the next morning and arrived in Brisbane on Saturday. Awesome time management and would have arrived Friday but being close to Christmas Aus Post was... See more

Company replied

Rated 5 out of 5 stars

Nah bro ts NOT BOTTED I was skeptical when a buddy of mine introduce me to this vape company since I got scammed SO MANY TIMES in other vapes companies. When I replied to them they didn’t hesitate t... See more

Company replied

Rated 5 out of 5 stars

Awesome, friendly people to deal with. Authentic products that are very reasonably priced. Orders are processed and sent very quickly and arrive within a few business days. I have ordered multi... See more

Company replied


Company details

  1. #2 of 3 best companies in Electronic Cigarette Store

Written by the company

IMPORTANT UPDATE: Our official website has changed from just-vapes.com to justvapesau.com. Please ensure you only use justvapesau.com going forward. Just Vapes is Australia’s trusted destination for high-quality disposable vapes. We focus on fast shipping, fair prices, and genuine service, no fluff, just a straightforward experience. Please note that our official and only legitimate website is now https://justvapesau.com. Any other domains or copycat websites claiming to be “Just Vapes” are not affiliated with us and should be treated with caution. Shop smart, stay safe, and always verify you are on the correct site before ordering.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

326 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(326)

325 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Another real one!

This is the second site I’ve used after extensive research. It gets a big green tick! my package was delivered 3 days later NSW to rural SA, Items was as described. Best part is free shipping starts at $99, competitive stores are $150. This will be my first place to look when ordering now.

Would love to know when new vapes come in or sales start.

26 May 2026
Unprompted review
Just Vapes logo

Reply from Just Vapes

Thanks heaps Corey, really appreciate the detailed review 😊

Glad everything arrived quick and as described, and that you’re happy with the free shipping too. For new brands and sales, we’ve got new stock and specials dropping every week 👍

Rated 5 out of 5 stars

Legit, fast shipping and easy to order

Never had an issue from the start. Shipping has always been fast, discreet and products are exactly as ordered.
It’s been hard to find trustworthy sites and finally found one that I don’t get worried to order from. J V is my new go to site to purchase from.
🫶🏼K

1 May 2026
Unprompted review
Just Vapes logo

Reply from Just Vapes

Thanks heaps Isaelle, really appreciate the kind words 😊

Glad everything’s been smooth for you and that you can order with confidence. Thanks for making us your go-to, means a lot 👍

Rated 5 out of 5 stars

The gentleman was very kind that helped…

The gentleman was very kind that helped me today. I went to just vape in Invermere and purchased my original order, I have delt with this location since I moved here and they never had my flavours. They would order them in for me and also give me a discount. Very kind men that work here.

21 May 2026
Unprompted review
Just Vapes logo

Reply from Just Vapes

Thanks heaps Kim, really appreciate you taking the time to leave this 😊

Great to hear the team sorted you out and got your flavours in for you. We’ll pass this on to them, they’ll be stoked 👍

Rated 1 out of 5 stars

No verification, nor received order

Ordered may 12th, paid via payid, have not received any further correspondence stating whether it has been processed and/or posted. Live chat has not been helpful, sent an email, awaiting any reply
Order: 13445

12 May 2026
Unprompted review
Just Vapes logo

Reply from Just Vapes

Hey Andrea, sorry to hear about the situation, but just to clarify, this order was not placed through our website.

All of our order numbers are 6 digits and start with #18xxxx, not 5 digits like #13445. If you check your confirmation email, you’ll also see it wasn’t sent from justvapesau.com or just-vapes.com (our only 2 websites)

Unfortunately there are scam websites using our name, and this appears to be one of them. We’d recommend contacting your bank as soon as possible and reporting this.

You can also contact us at info@just-vapes.com and send through what you ordered on the scam website, and we’ll see what we can do to help out.

Just to be clear, this is our only official website:
https://justvapesau.com/

Rated 3 out of 5 stars

Abit dogy when it comes to pricing.

Still waiting to see if this order is legit, as I’m currently waiting for it to be delivered. The website looked a bit dodgy and glitchy, especially because the price displayed on the site did not match the price I was charged.

The item was showing as $47.95 on the website, but I was charged $58.95. When I emailed them, they said the $47.95 price was just a display error on their end and that the correct price was actually $58.95. As an apology, they offered me a 10% discount code.

I appreciate their reply, but a discount code doesn’t resolve the issue once the order has been placed and paid for, especially since the total came to $188. I would have expected the advertised price to be honoured, or at least for the discount to be applied to the order I had already made.

For now, I’m waiting to see whether the order actually arrives and whether the site is legitimate. The whole pricing issue definitely doesn’t inspire much confidence.

17 May 2026
Unprompted review
Just Vapes logo

Reply from Just Vapes

Hey Samo, appreciate the feedback and completely understand the confusion around the pricing.

The promo pricing only applies to certain flavours and in your case it looks like the promotion may have ended around the time the order was placed, which caused the price difference at checkout. We’ll definitely do our best to make the website more up to date and clearer to avoid this happening again.

As per the tracking, your order was delivered on the 19th of May. If there are any issues with the order at all, feel free to reach out to our support team at info@just-vapes.com and we’ll be happy to help :)

Rated 5 out of 5 stars

I just got scammed from another website…

I just got scammed from another website as the one I always use had a government warning come up I spent $200 as this was the condition for free postage.
I recommend you use this website to order. They are great as I only buy a couple at a time. Quick and reliable.

15 May 2026
Unprompted review
Just Vapes logo

Reply from Just Vapes

Thanks so much Lesley, really appreciate the kind words 🙂

Sorry to hear you got stung by another website before finding us, there’s definitely a lot of dodgy sites around unfortunately.

Glad we could give you a better experience with quick delivery and reliable service. We really appreciate the recommendation and the trust, especially after what happened previously.

We’ll be here whenever you need 👍

Rated 5 out of 5 stars

Iv bought many times thru these guys.

Iv bought many times thru these guys.. never let me down!! Its hard to tell who's legit these days but this is. Quick delivery too

12 May 2026
Unprompted review
Just Vapes logo

Reply from Just Vapes

Thanks heaps Stacy, really appreciate the support 🙂

Happy to hear we’ve been consistent for you and getting things out quickly as well. You’re right, it can be hard to know what’s legit these days, so that means a lot.

We’ll keep it up and be here whenever you need 👍

Rated 5 out of 5 stars

Really trust this website my order was…

Really trust this website my order was wrong and it got fixed good communication and everything 5 stars

13 May 2026
Unprompted review
Just Vapes logo

Reply from Just Vapes

Thanks so much for the 5 stars 🙂

Sorry about the order mix-up at the start, but really glad we were able to sort it out quickly for you. Good communication and fixing issues properly is what we aim for, so it’s great to hear that came through.

Appreciate the trust and support, we’ll be here whenever you need 👍

Rated 4 out of 5 stars

Was very sceptical at first

Was very sceptical at first, didn't want to get scammed. The delivery took about 2 weeks, but they arrived. Very happy with purchase, will be buying from them again!

12 May 2026
Unprompted review
Just Vapes logo

Reply from Just Vapes

Hey Angus,

Thanks heaps for the review, really appreciate it 🙂

Totally get being sceptical at first, especially with online orders like this, so we’re really glad it all arrived safely in the end.

Sorry again about the delivery taking a bit longer than expected, that’s not ideal and we’re always working on speeding things up.

Glad to hear you’re happy with everything and we’ll be here whenever you need next time 👍

Rated 5 out of 5 stars

I was very sceptical as many are with…

I was very sceptical as many are with ordering online, but with all of the shops being closed down was left with no other choice but to look online. After reading the reviews decided to give it a go. Had a text from them letting me know one of the flavours was out of stock so give me a few new flavours to choose. We live in Qld and received our order within 2 days from NSW. Very happy with the service.

6 May 2026
Unprompted review
Just Vapes logo

Reply from Just Vapes

Thanks heaps for the review, Trish 🙂

Glad we could sort the out-of-stock flavours quickly and get your order to QLD in just a couple of days.

Really appreciate the support and we’ll be here whenever you need 👍

Rated 5 out of 5 stars

These guys are amazing

These guys are amazing, communication was flawless, shipping times are fast, any flavour shortages are swapped out with another flavour (of your choice) these guys are great. Highly recommend them.

6 May 2026
Unprompted review
Just Vapes logo

Reply from Just Vapes

Hey Brad, thanks heaps for the great review, really glad everything from communication to shipping and flavour swaps worked smoothly for you, appreciate the support 👍

Rated 5 out of 5 stars

Honest review

They were quick, reliable, and very VERY good at what they do. This one works guys!

5 May 2026
Unprompted review
Just Vapes logo

Reply from Just Vapes

Thanks heaps for the awesome review, Ben. Happy to hear everything was quick, reliable, and worked well for you, appreciate the support 👍

Rated 5 out of 5 stars

Always delivers

Always delivers , have never had any faults with these and will only biy my products through just vapes . This is 💯 legit .

24 April 2026
Unprompted review
Just Vapes logo

Reply from Just Vapes

Thanks heaps, really glad everything’s been reliable for you and we appreciate the support 💯👍

Rated 5 out of 5 stars

Really REALLY awesome experience…

Really REALLY awesome experience ordering here. Always let me know if something isn't available so I have the option to choose something else, great range of products to choose from and always arrives quickly. Thanks guys!

1 May 2026
Unprompted review
Just Vapes logo

Reply from Just Vapes

Really appreciate it Zoe, awesome to hear everything from stock updates to delivery has been smooth 👍

Rated 5 out of 5 stars

They are legit just bad at giving tracking numbers

So as many would have asked this is a legit website as long as it's just-vapes.com. I ordered my vapes on Monday night and got them the following thursday so was very quick. I was very cautious since I was able to pay via payID and various things just seemed a miss but seems like I was just being paranoid. Just their customer service wasn't that good since I was worried I was messaging them and I received a email that said it had been sent when it hadn't and then the real one the tracking link didn't work so I had to contact them more that once to ask for a working tracking link and they did eventually send me one. But in terms of legitimacy of this website it seems to be 100% real as I paid the amount I expected and received them a day earlier than expected

30 April 2026
Unprompted review
Just Vapes logo

Reply from Just Vapes

Thanks heaps Rosie, really appreciate the detailed feedback 🙂 glad everything arrived quickly and worked out in the end, and sorry about the confusion with tracking and communication at the start, we’ll keep working on making that smoother 👍

Rated 5 out of 5 stars

100% recommend!!

100% recommend! After a few issues with other sites I was so sceptical and worried about ordering but the team at JV put my mind at ease. There was a warehouse issue with my 1st order, but they kept me informed throughout the entire process and I've just placed another order with them! The correspondence from them is phenomenal and my family and I will most certainly be ordering only from these guys from now on. Thank you JV team!!!

28 April 2026
Unprompted review
Just Vapes logo

Reply from Just Vapes

Thanks so much Lettia, really appreciate the kind words 🙂 glad we could put your mind at ease and keep you updated through the whole process, even with the warehouse issue on that first order. Stoked to hear you’ve already placed another order and that you and your family are happy with everything 👍

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look