Jungle Gym | Wooden Playground Equipment Reviews 

Paid for the delivery and install through jungle gym. Delivery took a lot longer than the window they advised at the point of order, turned up twice without notice and had to be turned away. Their assembly team installed everything incorrectly, not straight and not in accordance with their own instructions. The swings were too close to the build and then we advised not to use the swings. Still not resolved.

⭐️☆☆☆☆ Absolute disgrace and dangerous for children – borders on a scam!
I can only strongly warn you about this company and this playhouse. Anyone expecting a high-quality product for over €1,600 here will be bitterly disappointed.

Delivery: An absolute disaster
Instead of the promised 2-week delivery time, the house arrived after 6 weeks. Customer service was entirely unable to provide any updates in the meantime. Because the shipping company missed the confirmed delivery date in early May by another 10 days, the expensive professional assembler we hired was left waiting around for nothing.

The Product: Cheap junk and highly dangerous
What was delivered was nothing but loose, incredibly cheap wooden boards, plastic parts, and not even enough screws. The quality is abysmal:

Massive mold infestation: The wooden parts arrived heavily covered in mold.

Risk of injury: The wood is of such inferior quality that it splinters terribly. An absolute dealbreaker for a children's playhouse!

Leaking roof: The rain comes right through. Customer service had the audacity to make excuses, claiming the roof doesn't even need to be waterproof. Every €300 DIY kit from the local hardware store in the neighbor's yard is more watertight than this €1,600 house!

Costs and Customer Service
We paid over €1,200 extra for professional assembly. Due to the disastrous base materials and the mold, we now have to pay for expensive rework and assume that the house will completely rot and need replacing in 1-2 years anyway. Our demand for an appropriate partial refund has been completely ignored so far.

Conclusion:
You pay a massive amount of money here only to receive substandard, moldy, and splintering goods. Save your money, save yourself the hassle, and keep your kids away from this wood! Hands off!

Nothing went wrong because I didn't order the item. A child's yellow fun phone! £16.00. Then at checkout the thieving gits wanted another £16 for P&P??? Where's it coming from, Jupiter!!!!!

Quality materials, simple and clear instructions, and relatively easy to build. The kids love it and have been playing on it for over a year now. It is by far the sturdiest wooden outdoor playground I've seen anywhere.

Happy with the product and service. Only issue is the high cost of postage for accessories. I was charged almost 3 times the cost of the product for shipping 2 carabiners to ireland, even though the items were posted from Ireland.

My daughter is so happy with her jungle gym! We were able to customize it to her needs as we’ve struggled to find something suitable elsewhere. Delivery was fast, the quality is good, customer service was helpful. Thanks so much guys :)

Ordered what I thought was a Jungle Gym with a swing .... On the order from it said Jungle Gym with a swing....arrived after 30 working weekdays....no swing ... just monkey bar.... Queried this with the company as I have small grandchildren and they will be unable to use that item and need a swing... very unhelpful...said it was as ordered even though it has a picture on the box with a swing....requested they sent the missing item and I would return the monkey bar...said I could buy the swing but they would not replace ... very unhelpful .....warning make sure you check what you order as it might not be what you receive

Excellent! It was delivered very fast and the team were in touch to ensure we were there to receive. We hired someone to assemble and it took him a couple of hours. My son loves it so much!

It's excellent how you can design it yourself online to suit your own needs. So simple to do. I selected to have the assembly service. I had to wait a further 10 days after delivery to get someone to come out to do it. This is the only reason I deducted a star. The assembly men were excellent and also used concrete anchors to make the slide secure (€20 extra per anchor but worth it) I highly recommend Jungle Gym

I used the Jungle Gym configurator to design a playset for my two daughters, and it was such a fun process. The quality is fantastic: it’s sturdy, safe, and perfect for outdoor play.
The delivery guy was also super friendly and went above and beyond to help me get everything to the backyard, which made a big difference. I also opted for the assembly service, which seemed a little pricey, but I’m so glad I did! Someone came over a few days after delivery and was very well prepared. He actually suggested putting it in a different spot in the garden for better safety.
Overall, I’m really happy with how it all turned out. It’s been a huge hit with the kids, and I’d definitely recommend it to other parents!

I recently purchased a Jungle Gym playset for my son, and I couldn’t be happier with the whole experience. The team at Jungle Gym were incredibly helpful from start to finish, and adviising me on how to best make use of a smaller space.

When the set arrived I was impressed with how well everything was packaged. The delivery guys only dropped the pallet in our front yard, but I managed to unpack and carry it to the backyard in a few trips.
My boy is absolutely over the moon and he has been spending hours on it every day.

Overall, I’m really impressed with both the product and the customer service. Highly recommended.

The design tool and ability to customise is amazing. Really great to be able to visualise your design.

It took almost 6 weeks to arrive, so much longer than originally anticipated and longer than their top-end expectations.

Unfortunately what turns up doesn't live up to expectations. Some of the wood was pretty poor quality, very rough with splits, cracks and dents from transit. When raised with customer service, it went ignored and no resolution was found.

It is up now (plan to spend double the suggested time to get it all right) and with about 6 hours of sanding down it is now fit for the kids to play on.

Our grandkids love their new Jungle Gym playset – it’s the perfect way to keep them entertained when they visit. The setup was a breeze, and the quality of the materials is quite good. It’s the perfect addition to our backyard, and the kids enjoy it every time they come over.

Absolutely brilliant experience from start to finish. The possibility to design something that fits garden space perfectly was very fun. The kids love playing on it, and even our dog loves going down the slide. It was delivered after 9 days which feels a bit long, but it fell within the promised 10 days, so I can't really complain. The build instructions were suprisingly easy to follow, especially after reading some reviews about how challenging it can be. Everything feels rock solid - totally worth it!

We purchased the jungle gym in February, and overall, it’s been a fantastic addition to our backyard. The quality is top-notch, and my kids have been having a blast on it! The assembly was a bit tricky and took some time, but honestly, I found it to be a fun challenge. The instructions were mostly clear, and once it was all set up, it was totally worth the effort.

The jungle gym is sturdy, well-built, and provides endless entertainment. It's been holding up well since February, and we’re still really happy with it. Definitely recommend it if you're looking for a durable, fun playset for the kids!

The wood is good quality and once built, the structure is fun for the kids. But assembly of the jungle gym is not easy at all. The fact it doesn’t come with pre-drilled holes or even the fabric cut to size, is poor for the cost of the product. We’d have expected more preparation to have gone into the product before being delivered. It feels as though it’s a way for you to pay their build fee instead of tackling it for yourself. The manual was more generic for all structures as opposed to the individual one we ordered, which made it more complicated. For the price, I’d have expected a lot more from the company than just the basic parts.

The ability to customize the whole thing is excellent. Had an issue with config not adding to basket and customer service was very prompt to fix. Delivery was quick from a local provider. It takes some time and effort to construct as it's not an IKEA style flat pack kit but it feels much better quality as a result. Instructions take a while to get used to and it took quite a bit longer than it said but overall very enjoyable to build and most of all the kids love it.

This jungle gym offers excellent quality for the price. It's sturdy, well-designed, and feature-rich, without exceeding our budget. Good value for the cost.

The order arrived quickly, exactly as described. Installation manual downloadable. No issues whatsoever.

Not a great experience at all. Have been waiting weeks and still no sign of the slide. Have sent emails asking for an update and just get an automatic response with ticket number.
Supposedly the support team will review it shortly. Still no response...
If I had known this originally I never would have placed an order.