OutdoorToys Reviews 8,993

TrustScore 4 out of 5

3.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the wide selection available on the website, which allows them to customize their orders to meet their specific needs. People highlight the quality and value for money of the products, noting that they are well-made and provide hours of entertainment for children. Consumers also mention that the ordering process is straightforward and the delivery is quick, with good communication from the courier. However, some reviewers have reported ambiguous experiences with the delivery service and customer service. Some people have experienced damaged items, but they also reported that the company quickly sent replacements. A few consumers have noted that assembly can be time-consuming, especially for those without DIY experience, and that the instructions could be improved. Despite these issues, many customers are satisfied with their purchases and would recommend the company to others.

Based on these reviews

Rated 4 out of 5 stars
Verified

The website was easy to use which intern made my experience pleasant. The information about the products, the pros and cons were very helpful too. Being able to choose each item of equipment helped m... See more

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Rated 4 out of 5 stars
Verified

Good kit however recommended ground anchors are a waste of time. It was not clearly stated these anchors required concreting in. I I wanted to ruin the lawn with concrete I would concrete the posts. I... See more

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Rated 4 out of 5 stars
Verified

Easy ordering. Fast delivery. Just what we ordered. Bit disappointed with courier. Goods were left without contacting the household. Doorbell connects to mobiles if no one at home and no contact made.... See more

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Rated 4 out of 5 stars

Beautiful climbing frame, double swing & slide. My little girl absolutely loves this set. It was complicated to put together and took about 12hours to fully assemble but was well worth it. My only gri... See more

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Rated 5 out of 5 stars

Your fitter came this morning and I just wanted to say what a professional job he did. He was a lovely man who has done a great job. In every contact I have had with your company and staff I have foun... See more

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Rated 5 out of 5 stars

Recently ordered a Rebo playhouse from outdoor toys. Great service. I emailed customer services to find out when the play house was being dispatched and got a response straight away. Great order tra... See more

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Rated 5 out of 5 stars

This is the second item I have purchased from this company. The first was an outdoor swing for my great niece which she loves. It was delivered direct with no problems. The second item I have purcha... See more

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Rated 5 out of 5 stars
Verified

Good quality bike. Decent price & speedy delivery. Think I’m going to struggle to get my grandson off it over Christmas. Would highly recommend outdoor toys.

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Rated 5 out of 5 stars
Verified

I’ve been searching for a ride along car for ages that doesn’t break the bank for my little boy this Christmas as he will be turning 2 also in Feb and completely obsessed with cars! This car is perfe... See more

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Rated 5 out of 5 stars

Really fast shipping, called customer service to ask them to re arrange delivery time and they called the courier for me and sorted it all out. Was unsure at first as hadn’t heard of this place but wo... See more

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Rated 5 out of 5 stars
Verified

We ordered a Rebo Logan climbing frame for our 3-yr old after a lot of research. It arrived on time and the instructions were ok, managed to install it ourselves with ground anchors. Good quality prod... See more

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Rated 4 out of 5 stars

The final product is great BUT not one piece of wood came with pre drilled holes! So, it took a couple of days to build which is much much longer than the instructions state/make out. Slight lack of a... See more

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Rated 5 out of 5 stars

Great price, delivered quickly and made my grandsons face light up for his 1st birthday! Fantastic value, so will definitely be coming back - my grand-daughters birthday is next up :)

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Rated 5 out of 5 stars

We bought the climbing /swing/acrobatic frame in the sale for our daughter’s 6th birthday present & thought it was very reasonably priced. Although we were given a large time delivery window on... See more

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Rated 5 out of 5 stars
Verified

Very Quick delivery, nice products, I bought the digger for my Grandson for Christmas, he loves diggers and I can't wait to see his little face when he first sees it.

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Rated 5 out of 5 stars
Verified

First time playing with the binoculars the plastic snapped. Not impressed at all. That was original review, but after this I got a phone call from one the team at outdoor, they gave me an option... See more

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Rated 5 out of 5 stars
Verified

It was easy to order and arrived at my daughters very quickly.We haven't put it up yet but will be doing that with help next week.Looks beautiful and my granddaughter will be delighted-delivery went v... See more

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Rated 5 out of 5 stars

A massive Thankyou to Shaun at outdoor toys for all your help and sorting out everything for me. I put my hands up for being unfair due to being disappointed but all sorted now and I’m more than grate... See more

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Rated 5 out of 5 stars

Excellent service my order of outdoor toys arrived a lot quicker than expected. We have not put them up yet, my son is waiting until he has some more help in putting them up. My grandchildren chose th... See more

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Rated 3 out of 5 stars

Easy order and delivery process, delivered on time to the right address. Terrible instructions in pigeon English, two missing washers but not worth asking for additional parts over, couple of the hole... See more

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Rated 5 out of 5 stars
Verified

My product arrived in the time date stated and was well packaged.I haven't put together the tractor trailer yet as it is a christmas gift and I will do that on Christmas eve.

Company replied

Rated 5 out of 5 stars

Really helpful online visuals and tips. Ordering process was easy, delivery was quick and assemble instructions were great. The swing is made well and is an absolute hit with both of my children.... See more

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Rated 4 out of 5 stars

The order process was simple and efficient. The only reason I marked it 4 and not 5 stars is when I received the delivery it was a day late as I had paid for 1-2 business days delivery and also 1 side... See more

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Rated 5 out of 5 stars

Really pleased with our purchase ! Customer services were excellent when we had a damaged beam delivered and quickly sent us a replacement. My husband was able to build it as he’s really handy but not... See more

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Rated 3 out of 5 stars
Verified

We bought this set for our children, the fee for having someone construct it was extremely expensive and based upon the guidance that if you were able to do flat pack furniture it was simple we decid... See more

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Rated 5 out of 5 stars
Verified

This is a Christmas present for my grandson so I e not opened it yet, but previous purchases of climbing frames and other electric vehicles have been excellent, Quality, service and delivery are all... See more

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Rated 5 out of 5 stars

Very easy ordering and delivery experience. My husband is a carpenter and said that it's a very well thought out piece of kit, however it would take a 'non handy' person some time to put together. My... See more

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Rated 5 out of 5 stars

Very quick delivery, bought the digger for my grandson for Christmas, so I haven't taken it out of the box yet. But opened the top and had a quick look, it looks great, he will love it. Still can't ge... See more

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Rated 5 out of 5 stars

Easy process to order and arrange delivery. Had a call from the driver before hand so I could make sure we were ready for the delivery. We haven’t put the set up yet but it all looks and feels like ex... See more

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Rated 5 out of 5 stars
Verified

My husband and I (65 and 63) were able to assemble the climbing frame without much difficulty but we are used to doing DIY projects. It was important to sort out all the pieces of wood first and it wo... See more

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Rated 4 out of 5 stars

Brought a climbing frame slide/swing set from Outdoor toys. It has been up and played on for a few months, when a bad storm hit and unfortunately damaged the slide so it couldn’t be used. I did an onl... See more

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Rated 5 out of 5 stars
Verified

Very good swing. Unfortunately, the courier lost part of it but outdoor toys were efficient in arranging a replacement and so we were able to install it just in time for the birthday party

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Rated 5 out of 5 stars
Verified

My order was delivered quicker than I expected, which was nice. The fixings are very strong and support the swing beautifully.

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Rated 5 out of 5 stars
Verified

Turned up quickly and was wasily constructed. Still have to get attachments to put it on climbing frame but sure to be a bit!

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Rated 3 out of 5 stars

Ordered, quickly arrived and assembled in August 2025. It's a swing set with up and over climbing wall. We have a South facing garden. The swing bar with the hanging hand hoops keeps going mo... See more

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Rated 5 out of 5 stars
Verified

Great product my grandkids love it straight forward ordering process and prompt delivery hours of fun being had

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Rated 5 out of 5 stars

The website had so many combinations we were able to design exactly what we wanted and delivery was very fast and good communication from the courier. I was worried when all the individual pieces firs... See more

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Rated 5 out of 5 stars

As this is a Christmas gift I have not opened the package but on previous purchases I have always been very happy with quality of product. Customer service and delivery swift and always on time. I ha... See more

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Rated 4 out of 5 stars

In the end im really pleased with this. It arrived on a palette that didnt look large enough but sure enough it was all there. The two parts said 7 hours for 2 people to build. It is not pre-drille... See more

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Rated 5 out of 5 stars
Verified

Item has not yet been opened as it is a xmas present but this is the 3rd one I have purchased over the years. Excellent product. Only drawback is the battery seems to give up too soon

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Rated 5 out of 5 stars
Verified

All went together easily. Good finish to the timber. Good quality screws provided. The only niggle was that a couple of short lengths were sliding out of the pack during delivery, some shrink wrap... See more

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Rated 5 out of 5 stars
Verified

Our order arrived promptly I have checked the contents but haven’t built the frame up yet as it is a Christmas gift for one of our grandsons

Company replied

Rated 5 out of 5 stars
Verified

Item was easy to order and a great price. Arrived quickly and when promised. Haven’t assembled as yet because it’s a Christmas present but bought early because of sale price. Grandkids will love it.... See more

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Rated 5 out of 5 stars
Verified

The scooter that I purchased for my Granddaughter’s birthday was a great success she loved it. It was perfect for her. Thank you.

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Rated 5 out of 5 stars
Verified

Excellent quality swing at a very good price with quick delivery ,my Grandaughter was really excited and pleased with it .

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Rated 5 out of 5 stars
Verified

Arrived on time easy to assemble did it on my own. My grandson loves it and it matches all the wooden structures i have in my garden.

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Rated 5 out of 5 stars
Verified

Brilliant service . Easy every step of the process . Delivered when they said also

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Rated 5 out of 5 stars
Verified

Promt organisation of pre arranged delivery date. Arrival date and time slot was as stated.

Company replied

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Company details

  1. Toy Store
  2. Children's Toys Store

About OutdoorToys

Written by the company


At Outdoor Toys we want to make sure our customers have the best experience possible. We aim to offer the best service, price and products online from a company that values their customer’s experience. We stock a wide range of Swings, Slides, Playhouses and Climbing Frames. Swings Climbing frames Playhouses Ride on toys Trampolines Swimming pools Garden Toys Sale Contact us

Contact info

3.9

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 1 month


Rated 5 out of 5 stars

Great product

Great product, fantastic company. Staff very helpful

30 October 2025
Unprompted review
OutdoorToys logo

Reply from OutdoorToys

Thank you so much for your wonderful review! 🖤

We’re thrilled to hear you’re happy with your Mercedes AMG CLE 53 Ride On Car and that our team could be of help.

Your kind words mean a lot to us — we really appreciate your support and hope there are many fun drives ahead! 🚗✨

Rated 5 out of 5 stars
Verified

Lovely

Lovely, my granddaughters are lovely

30 October 2025
OutdoorToys logo

Reply from OutdoorToys

Thank you so much for your lovely review! 🖤

We’re delighted to hear your granddaughters are enjoying their Licensed Mercedes-Benz G63 Jeep — what a stylish choice!

We know they'll have endless fun and adventures driving it around.🚙✨

Rated 5 out of 5 stars

Great product very well made and so cute

Great product very well made and so cute

30 October 2025
Unprompted review
OutdoorToys logo

Reply from OutdoorToys

Thank you so much for your lovely review! 🌟

We’re thrilled to hear you’re happy with your purchase and love how well-made and cute it is. Your kind words mean a lot — we know it will bring lots of joy! 💖

Rated 5 out of 5 stars
Verified

Delivery of swing!

Delivery was very prompt and the driver was so very pleasant and helpful. The swing is for my granddaughter, she’s going to love it, it’s pink! It hasn’t been assembled yet, but looks to be very good quality indeed!

24 October 2025
OutdoorToys logo

Reply from OutdoorToys

Thank you so much for your lovely review! 💖

We’re delighted to hear your delivery arrived promptly and that our driver made a great impression — we’ll be sure to pass that on!

The pink swing set sounds perfect for your granddaughter, and we’re sure she’ll absolutely love it once it’s all set up.

We really appreciate your kind words and hope it brings lots of fun and happy memories!

Rated 5 out of 5 stars

Amazing customer service

Ordered a pink quad bike for my 6 year old daughter’s birthday… she was VERY HAPPY! All the kids LOVE this, really fun in the garden and at parks. Had a small issue, the customer service has been absolutely brilliant. Can’t recommend enough. Thank you OutdoorToys ❤️

30 October 2025
Unprompted review
OutdoorToys logo

Reply from OutdoorToys

Thank you so much for your fantastic review! 💖

We’re over the moon to hear your daughter loves her pink quad bike and that it’s been such a hit with all the kids — it sounds like so much fun!

We’re also really glad our customer service team could help sort things out quickly for you.

Your kind words mean a lot to us. Thanks again for choosing OutdoorToys, and we hope the adventures continue! ❤️🚗✨

Rated 5 out of 5 stars
Verified
OutdoorToys logo

Reply from OutdoorToys

Thank you so much for your wonderful feedback! 🌟

We’re delighted to hear that the kids are loving their Rebo Wooden Swing Set.

It’s fantastic to know they’re having so much fun and enjoying the outdoor playtime! We really appreciate your support and hope the swing set brings years of happy memories. 💚

Rated 3 out of 5 stars
Verified

Car was all scratched out the box and…

Car was all scratched out the box and back axle was all bent in, i sent emails to there email address and they keep bouncing back. No way of contacting them.

23 October 2025
OutdoorToys logo

Reply from OutdoorToys

Thank you for taking the time to review your order.

I do apologise that the experience has been a negative one! I have reached out to this afternoon to discuss and resolve this issue for you.

Shaun.

Rated 5 out of 5 stars
Verified

Fast delivery

Fast delivery

23 October 2025
OutdoorToys logo

Reply from OutdoorToys

Thank you so much for your great review! 🌟

We’re delighted to hear your Blizzard Quad Bike arrived quickly.

We know your little one will have endless fun and adventures riding it!

Thanks again for shopping with us — we really appreciate your support. 🚴‍♀️💖

Rated 5 out of 5 stars
Verified

Amazing product and service.

Very easy to order. Good price and fast delivery. Second set ordered for 2 different households. Grandchildren love it. Strong and sturdy swings, should last for years. Very happy with this product.

28 October 2025
OutdoorToys logo

Reply from OutdoorToys

Thank you for your wonderful review! 🌟

We’re so pleased to hear that ordering was easy, delivery was quick, and that your grandchildren are loving their swings!

It’s great to know you’ve been so happy with the quality and even ordered a second set — what a lovely compliment. We know both households will enjoy many years of fun and play! 😊💚

Rated 5 out of 5 stars
Verified

Great service and quick delivery.

Great service and quick delivery.

28 October 2025
OutdoorToys logo

Reply from OutdoorToys

Thank you so much for your kind review! 🌟

We’re delighted to hear you were happy with our service and the quick delivery.

We know the Rebo Free Standing Garden Wave Water Slide with Wooden Platform will bring endless fun and smiles!

Rated 5 out of 5 stars
Verified

Fantastic climbing frame with so much…

Fantastic climbing frame with so much for my Grandchild to do on it. Does take time to build but well worth it.

17 June 2025
OutdoorToys logo

Reply from OutdoorToys

Thank you so much for your lovely review! 🌟

We’re thrilled to hear your grandchild is enjoying their new climbing frame — it really does make all the building time worthwhile! It’s great to know it’s providing so much fun and activity.

Thank you for choosing Outdoor Toys, and we hope it brings many happy memories for years to come! 😊🏡

Rated 5 out of 5 stars
Verified

Great communication from placing order…

Great communication from placing order to delivery.
Delivery was very quick.
Item not used yet as it’s a Christmas present but overall a great experience with Outdoor Toys.

27 October 2025
OutdoorToys logo

Reply from OutdoorToys

Thank you so much for your kind review! 🌟

We're delighted to hear that you had a great experience with Outdoor Toys — from ordering to delivery. We know that the New Holland Tractor will bring lots of joy when it’s unwrapped at Christmas! 🎁🚜

Rated 5 out of 5 stars

Excellent all round.

Lovely clear and concise website, easy to use and navigate.
After ordering delivery was easy to monitor and I was kept up to date with delivery timings.
The delivery driver was very helpful and polite.
Oh. Nearly forgot about the bike. Exactly as described, easy to assemble and looked superb.
My grandson loved it.

20 October 2025
Unprompted review
OutdoorToys logo

Reply from OutdoorToys

Thank you for such a wonderful and detailed review! 🌟

We’re so pleased to hear that you found our website easy to use and that delivery was smooth and well-communicated.

It’s great to know the bike met your expectations, was easy to assemble, and that your grandson loves it — that’s what we love to hear! 🚲💙 Thank you for choosing Outdoor Toys!

Rated 5 out of 5 stars
Verified

Good quality toy

Very pleased with my child’s croquet set which arrived next day. Good quality, all wooden (apart from metal hoops). My little grandson will love playing with it.

27 October 2025
OutdoorToys logo

Reply from OutdoorToys

Thank you so much for your lovely review! 🌟

We’re delighted to hear your croquet set arrived so quickly and that you’re pleased with the quality. It sounds like your grandson is going to have so much fun playing with it — we really appreciate you choosing Outdoor Toys!

Rated 5 out of 5 stars
Verified

Fast delivery and good communication…

Fast delivery and good communication about delivery times excellent will definitely use again 👍

21 October 2025
OutdoorToys logo

Reply from OutdoorToys

Thank you for your great feedback! ⚡

We’re thrilled to hear that delivery was fast and our communication about delivery times was helpful. We’re delighted you’re happy with your Renegade MK250-S, this is the exact service we look to offer our customers!

Rated 5 out of 5 stars
Verified

Joshua's tractor

The ride on toy I ordered was excellent packaging all very good no bits missing everything work's well delivered in the time scale and a great price 👍👍

27 October 2025
OutdoorToys logo

Reply from OutdoorToys

Thank you for your wonderful review! 🌟

We’re delighted to hear that everything arrived on time, in excellent packaging, and that your ride-on toy works perfectly. We really appreciate your feedback and hope your little one enjoys countless fun adventures! 👍

Rated 5 out of 5 stars
Verified

What an excellent company

Very easy to order
Helped the discount offer
From order to delivered was only 2 days, even to Devon, very impressed
Product superb
Highly recommend this company

27 October 2025
OutdoorToys logo

Reply from OutdoorToys

Thank you so much for your fantastic review! 🌟

We’re thrilled to hear that ordering was easy, the discount was helpful, and delivery to Devon was super quick.

It’s also wonderful to know you’re impressed with the ride-on tractor and trailer — we really appreciate your recommendation and hope your little one has hours of fun! 🚜💙

Rated 5 out of 5 stars
Verified

You had problems with my email adress…

You had problems with my email adress this was sorted out after a phone call was given a time and day when delivery would be made gave me a chance to be in or make arrangements

27 October 2025
OutdoorToys logo

Reply from OutdoorToys

Thank you for your feedback! 🌟 We’re glad we could resolve the email issue and arrange a delivery time that worked for you.

We always aim to make the process as smooth as possible and appreciate your patience. We know you'll enjoy your purchase!

Rated 5 out of 5 stars
Verified

Very pleased

Very pleased

20 October 2025
OutdoorToys logo

Reply from OutdoorToys

Thank you for your lovely review! 🚙💙

We’re thrilled to hear you’re very pleased with your Mercedes-Benz G63 Jeep.

Wishing lots of fun and adventures for the little driver — thanks for choosing Outdoor Toys!

Rated 5 out of 5 stars
Verified

Item has not yet been opened as it is a…

Item has not yet been opened as it is a xmas present but this is the 3rd one I have purchased over the years. Excellent product. Only drawback is the battery seems to give up too soon

22 October 2025
OutdoorToys logo

Reply from OutdoorToys

Thank you so much for your continued support and for choosing our 12V Children’s Waltzer Car again!

We’re delighted to hear that you’ve been happy with the product over the years.

We appreciate your feedback regarding the battery life — it’s very helpful, and we’re always looking for ways to improve. We know it will be a great present this Christmas! 🎄💜

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