Joom Reviews 

Customer service unreachable, website doesn’t allow you to fill in the form to contact them and any email address is unusable and sends you around to the same unusable channels.

As soon as anything goes wrong, you have no way to fix it, so just don’t buy stuff from them, not worth your money.

My order was indicated as delivered by dpd (an equally shit company) but they never actually delivered it, since I was still on holiday during the delivery.

I ordered a spiderman suit. It was supposed to be delivered within 3-5 days but then it was suddenly postponed with 1 month. Cancelling the order was no longer possible and returning the order was at own shipping costs. Unreliable platform

Nice app but I’m missing one product and tbh the palette I ordered on the picture it was bigger and HAD red and when it arrived I do not see red on my palette and the red was very important at that moment so kinda disappointed

Fast delivery,and courrier is good and professional.

Absolute dog sh*t company, trying to return stuff is impossible, can't speak to anyone, some third rate crappy automated service. Will go through credit card for refund... DO NOT BUY FROM THESE CLOWNS. 😡

If i could give this company no stars i would. Please dont buy anythjng from them. Bought a backpack in cream what a load of cheap rubbish £16 down the drain. Could not get on their refund page kept returning me to s page which kept telling me no item was found!! Big con company.

Never ever use Joom - you've been warned! I ordered a cycling top. Quality was poor and size way too small - but trying to return anything is a nightmare. You have to pay for returns (acceptable - but a bit harsh considering) The returns process is deliberately convoluted and difficult in the hope you abandon. You contact customer services and have to go through verification emails and then you get an email saying they are too busy. I've attempted more than once and waited several days for a response. Ive contacted trading standards - they shouldn't be allowed to trade in the UK

Order was for my granddaughter starting school (bag) I ordered weeks in advance, it didn't arrive, the tracking hasn't updated and they just keep changing the delivery date, today 30th August the date is 3rd November. I already had to buy another bag and they are of no assistance in helping trace the bag

Absolutely terrible experience with Joom.

Order **GFIT26152190753081** was placed by my girlfriend as a gift for me. The parcel was **lost by the shipping carrier**, and the carrier explicitly documented that the package had been lost.

Despite having clear proof that the parcel was never delivered, Joom’s automated support system refused the refund and bizarrely told us to go and collect the package, while also claiming that the address had been formatted incorrectly. Neither statement was true.

The worst part is that it was practically impossible to speak to a real human being. You are trapped dealing with an automated chatbot that appears incapable of understanding even straightforward evidence from the shipping company.

So the situation is simple: Joom took the payment, the parcel was lost, we provided proof, and they still refused to refund the money.

We have now had to escalate the matter to the bank and start a chargeback procedure, submitting the carrier’s declaration, Joom’s refund refusal, and our correspondence as evidence.

For an online marketplace, handling a documented lost parcel should be one of the most basic customer-service situations imaginable. Instead, Joom turned it into an absurd dispute and forced the customer to involve their bank just to recover money for goods that were never delivered.

Completely unacceptable customer service. I would strongly recommend avoiding Joom, especially for anything remotely valuable or time-sensitive. If something goes wrong with the delivery, you may find yourself fighting an automated system instead of receiving actual support.

It’s a fake and scam don’t buy via JOOM

I live in the Netherlands and have been using Christian Dior Sauvage perfumes for the last 10 years.

A pop up came as a deal on this website showing a Sauvage EDP 100 ML for men literally half the price of what i buy at airport.

I thought it was a very good limited time deal and I ordered the product. The delivery came after 14 days which was the first red flag. ( definitely china stuff like Temu) i had ordered four bottles which amounted to almost €200 .

immediately as I opened the first bottle I could see something off with the font on the packaging and the quality of packaging itself was off ,

but then I realised that the smell is very different, just to be sure I also had a friend, who uses the original one, check it.

he immediately also found a smell different then I saw the differences in packaging and in quality which would be very hard to notice for new buyer. That is why these buggers make their money

It is a fake product. But Joom makes it impossible to report and get your refund.

I sent the email but then they responded saying use it via the app. The app login is not working suddenly, and that listing when I reported the counterfeit has disappeared

it’s hard to get hold of this is just like Temu, but pretending to be an Amazon. differences in packaging and in quality which were

I hope the European authority who love spending millions on bureaucracy ban this app from operating in country like Netherlands immediately. I will keep following up despite the making it difficult for any consumer to contact them and I will try toget my refund.

Fake product sold for full price (Samsung smartphone cover). Unreachable service desk. A total scam.

Never again..not recommended either.
Order took ages to arrive..think they were waiting to piggyback the Temu plane ..!!
Item was damaged and useless...
Just can't get to apply for a refund or return...the website is impossible to navigate unless you're buying...
Just awful and frustrating..

Update...I received a message from Joom through Trustpilot requesting more information...funny that It took a bad review for them to respond..!!!

Great excellent 👏

Beautiful Things to discover. Easy to buy, securely delivered, good tracking.

Perfect tracking, perfect sneakers, I love them, 11 days for delievery......

Quality is not bad but very overpriced for what it is as they are far from 1/1 fakes

Nice updates about the shipment on the app. The product also came 2 days earlier than estimated.

Best marketplace ever! Bought 3 weeks ago limit sneakers, great quality

Ordered a caftan from this website a month ago. It never showed up. My friend ordered the same product from the same website and it also did not show up. The website is scam, do not buy from here.

Ordered a pair of beige Capri trousers never arrived!!!!!!
I will make sure appropriate people knowbnever again!!!!!