I ordered a baby carrier and a bath stand on Jollyroom. The prices were the best ones among other competitors in Denmark. Both items arrived within several days and were well packed. I advise this onl... See more
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I have not received the whole order! I ordered 2 products but received only one even though I paid for both products. How long until I receive the second product? It is the first time that I happen... See more
Company replied
Really nice company with a very responsive customer service team. Orders come very quickly and they offer a great selection of products. Thanks Jollyroom
Company replied
I had a default product returned for a change instead I received money back with 99kr taken as postal label cost. No email or information was communicated to me or what so ever. Other than that pr... See more
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Company details
Written by the company
Jollyroom er Nordens største webshop til børnefamilien. Vi tilbyder alt til børn i alderen 0 til 12 år samt et stort sortiment til gravide og mødre - og vi får nye produkter hver dag! Vores mål er at tilbyde vores kunder den bedste service, og vi leverer derfor indenfor 2-4 dage med fri fragt ved køb over 1000 kr. Vi har desuden prisgaranti og tilbyder 365 dages returret.
Danmarks største udvalg til børnefamilien!
Written by the company
Contact info
Sörredsvägen 111, 41729, Göteborg, Sweden
- 88448888
- kundeservice@jollyroom.dk
- jollyroom.dk
3.6
Average
23K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Jollyroom.dk
Hej Miss,
Thank you so much for your kind recommendation! 😊 We’re delighted to hear that you had a great experience with us. We truly appreciate your feedback! 💛
Sarah - Jollyroom
Not delivered and yet not fully reimbursed
I have never received my package which was sent back to jollyroom due to some issues with the delivery provider. I had made a claim asking for it to be sent again but instead was reimbursed partially. I had to call customer service to ask to get the full refund considering I wasn’t at fault and had not sent the package back myself. I was told that I would get the full refund but still didn’t get the full amount back. I have now contacted customer service again. I am not happy with their service as I don’t have the goods I want and will not reorder until I got all of my money back, and I have to use time to ask for what is rightfully mine.
11 August 2026
Reply from Jollyroom.dk
Hi, Marine,
Thank you for your review. We’re sorry to hear about your experience, and we’d of course like to help resolve the issue.
Please contact us via Facebook Messenger with your order details, so we can look into the case and help clarify the refund.
We apologize for the inconvenience and hope we can get this resolved for you as quickly as possible.
Jollyroom - Sarah
Reply from Jollyroom.dk
Hello Yosief,
Thanks alot for your positiv feedback.
We are glad to read that your are satisfied with our company and delivery times. We truly appriciate it.
We wish you a good week.
Regards Jan, Jollyroom.
Levering hurtige og god kvalitet.
3 August 2026
Reply from Jollyroom.dk
Hej Tesfom,
Tack för ditt omdöme! 😊
Härligt att höra att du är nöjd med både den snabba leveransen och kvaliteten på produkten. Det är alltid roligt att få veta att våra kunder får en positiv upplevelse hos oss.
Tack för att du valde Jollyroom och varmt välkommen tillbaka!
Vänliga hälsningar,
Julia Jollyroom🌸
Really nice company with a very…
Really nice company with a very responsive customer service team. Orders come very quickly and they offer a great selection of products. Thanks Jollyroom
24 July 2026
Unprompted review
Reply from Jollyroom.dk
Hej Zoey, och stort tack för ditt fina omdöme!
Det gläder oss att höra att du är nöjd med vår kundservice, våra snabba leveranser och vårt sortiment. Vi uppskattar verkligen din feedback och hoppas att du blir lika nöjd med dina framtida köp hos oss.
Varma hälsningar,
Sarah Jollyroom🌺
I wrote to customer service almost 3…
I wrote to customer service almost 3 weeks ago about my order that was delivered and was damaged. Not one singled reply from customer service even after chasing. Complete silence. So rude and disrespectful.
6 July 2026
Reply from Jollyroom.dk
Hi Alice, and thank you for your feedback.
We're truly sorry to hear about your experience and understand how frustrating it is to have waited so long for a response, especially when your order arrived damaged. This is not the level of service we strive to provide. We can see that your case is currently being handled, and we're working to resolve it as quickly as possible. Thank you for your patience, and we sincerely apologize for the inconvenience.
Kind regards, Jollyroom
The delivery is right on time and the…
The delivery is right on time and the goods received are genuine and the quality is as mentioned in the website.
7 July 2026
Reply from Jollyroom.dk
Hi Rakshya! 😊
Thank you so much for your kind review and for taking the time to share your experience with us. We’re very happy to hear that your delivery arrived on time and that you are satisfied with the quality and authenticity of your purchase. 💙
We truly appreciate your feedback and hope you enjoy your products. We look forward to welcoming you back to Jollyroom again in the future! 🌸
Kind regards,
Ismail, Jollyroom
Always really reliable
Always really reliable - one time a package got lost and customer service was super lovely and helped sort it out right away
25 June 2026
Reply from Jollyroom.dk
Hi Jennie! 😊
Thank you so much for your kind review and for taking the time to share your experience with us. We truly appreciate your feedback. 💙
We’re happy to hear that you find us reliable and that our customer service was able to help you quickly when your package went missing. Providing a smooth and helpful experience for our customers is very important to us.
Thank you again for your support, and we hope to welcome you back to Jollyroom soon! 🌸
Kind regards,
Ismail, Jollyroom
Reply from Jollyroom.dk
Hello Rajeshwar,
Thank you very much for your kind review!
We're delighted to hear that you were happy with both our service and the delivery. Your recommendation means a lot to us, and we hope to welcome you back again soon.
Kind regards,
Sarah - Jollyroom
We ordered a stroller and it came fine
We ordered a stroller and it came fine. However the color of the stroller is different from what it is shown on the website. The customer support doesn't offer anything else than a return label, offered 10 days after my feedback. Horrible. I will never buy again and I'll tell all my contacts to stay away
1 July 2026
Unprompted review
Reply from Jollyroom.dk
Hello Luca,
Thank you for your review.
We are sorry to hear that the stroller's color did not meet your expectations and that you felt the product images on our website did not accurately reflect the actual color.
We also apologize for the delay in responding to your inquiry. This is not the level of service we aim to provide.
As the product was not what you expected, we offered you a free return label so you could return it at no cost. We understand that our response time meant this solution was no longer convenient due to your holiday plans, and we sincerely regret that.
Your feedback is important to us, and we will use it to improve both our product presentation and our response times.
Kind regards,
Sarah - Jollyroom
No delivery, no information. Inexistent CS.
Messy delivery and absolutely no information. My order (LS19324580) was sent in 2 parcels. 1 part delivered with delay and the other, not a sign. Jollyroom blames Postnord. Postnord does nothing about it. Jollyroom does nothing about anything… 4 emails to customer service. Absolutely no answer. And mind, I paid more than DKK 400 for this bizarre service. Should I go to the open press? Court?
1 June 2026
Unprompted review
Reply from Jollyroom.dk
Hello Daniel,
Thank you for your review.
We are sorry to hear about your frustrating delivery experience.
We have been in contact with the carrier, who has informed us that a delivery attempt was made on 29/05/2026. According to the information we have received, you will need to contact Danske Fragtmænd directly to arrange a new delivery of the parcel.
If you continue to experience any issues or need further assistance, please do not hesitate to contact our customer service team, and we will be happy to look into the matter further.
Kind regards,
Sarah - Jollyroom
Product wasn´t in a good stand
Product wasn´t in a good stand. There were parts that looked not painted and not glued properly. We were not satisfied with the product. Contact to custumers service was also complicated.
6 May 2026
Reply from Jollyroom.dk
Hello Viktorija,
Thank you for your feedback. We are very sorry to hear that the product did not meet your expectations and that you experienced difficulties with our customer service.
This is certainly not the experience we want our customers to have. If you have not yet received a solution to your complaint, you are very welcome to contact us via Facebook Messenger, and we will do our best to help you.
Best regards,
Sarah
No reimbursement after article return
I have returned an article in April 2025 and still no answer from jollyroom even though they have acknowledged reception. Many e-mal left unanswered since then and now it has been a full year.
5 April 2026
Unprompted review
Reply from Jollyroom.dk
Hi Florence,
Thank you for reaching out and sharing your experience!
We sincerely apologize that your refund has not been processed and that you haven’t received replies to your emails. This is certainly not the level of service we want our customers to experience, and we understand that this situation has been both frustrating and time-consuming for you.💌
We would like to resolve this as quickly as possible. Please contact us directly via Messenger "Jollyroom.dk" or through our contact form with your details, and we will make sure to handle the case and ensure your refund is processed.
Thank you for your patience, and we hope to resolve this for you very soon!✨
Warm regards,
Elin Jollyroom🌺
Very good experience
20 March 2026
Reply from Jollyroom.dk
Hi Daniele,
Thank you so much for your kind review! We're thrilled to hear you had a great experience. 😊
Best regards,
Sarah - Jollyroom
All products are of high quality
All products are of high quality. There are always good specials. Delivery is very quick.
15 March 2026
Unprompted review
Reply from Jollyroom.dk
Hi Hybre,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the quality of our products, our specials, and our delivery service. 😊
We really appreciate your support and hope to continue exceeding your expectations!
Best regards,
Sarah Jollyroom
Reply from Jollyroom.dk
Hi Nazila,
Thank you so much for your review! 😊 We're glad to hear you’re happy with both our prices and fast delivery.
Best regards,
Sarah Jollyroom
Stroller
I am very happy about delivery and product. I ordered 3in 1 strollers….. Definitely I will order again! 🥰🥰
13 March 2026
Unprompted review
Reply from Jollyroom.dk
Hi Evita,
Thank you so much for your lovely review! 🥰 We’re delighted to hear that you’re happy with both the delivery and the 3-in-1 stroller.
We look forward to welcoming you back for your next order!
Best regards,
Sarah - Jollyroom
Reply from Jollyroom.dk
Hi Sergi,
Thank you so much for your review! We’re happy to hear you had a smooth experience with no hidden fees. 😊
Best regards,
Sarah - Jollyroom
Fast straight forward service and…
Fast straight forward service and delivery.... 😁 😁
4 February 2026
Unprompted review
Reply from Jollyroom.dk
Hello Ian!
Thank you for your great review! ☺️💫
We’re so happy to hear that you experienced fast and straightforward service and delivery.
Welcome back anytime! 🌟
I wish you a nice day and a nice weekend!
Best regards,
Natalia Jollyroom 🌹
Unresolved Return Due to Poor Customer Service
We made several attempts to initiate a return, but your poor customer service prevented us from doing so. We emailed customer support multiple times and received no response. In addition, your customer service phone line was consistently unavailable. Because of this lack of support, we were unable to complete the return in a timely manner.
14 January 2026
Unprompted review
Reply from Jollyroom.dk
Hi Andrea,
Thank you for taking the time to leave a review!
We are truly sorry for the experience you had with your return. Of course, your return rights should not be affected by not receiving a response from us, and we are sorry that our customer service was not available when you needed help.
We would like to investigate what happened and assist you further with your case. Please contact us via Messenger (Jollyroom.se) or reply to our latest email, and we will make sure to handle this as quickly as possible.
Warm regards,
Elin Jollyroom🌺
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