I wrote to customer service almost 3 weeks ago about my order that was delivered and was damaged. Not one singled reply from customer service even after chasing. Complete silence. So rude and disrespe... See more
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Always really reliable - one time a package got lost and customer service was super lovely and helped sort it out right away
Company replied
I ordered a baby carrier and a bath stand on Jollyroom. The prices were the best ones among other competitors in Denmark. Both items arrived within several days and were well packed. I advise this onl... See more
Company replied
I have not received the whole order! I ordered 2 products but received only one even though I paid for both products. How long until I receive the second product? It is the first time that I happen... See more
Company replied
Company details
Written by the company
Jollyroom er Nordens største webshop til børnefamilien. Vi tilbyder alt til børn i alderen 0 til 12 år samt et stort sortiment til gravide og mødre - og vi får nye produkter hver dag! Vores mål er at tilbyde vores kunder den bedste service, og vi leverer derfor indenfor 2-4 dage med fri fragt ved køb over 1000 kr. Vi har desuden prisgaranti og tilbyder 365 dages returret.
Danmarks største udvalg til børnefamilien!
Written by the company
Contact info
Sörredsvägen 111, 41729, Göteborg, Sweden
- 88448888
- kundeservice@jollyroom.dk
- jollyroom.dk
3.6
Average
23K reviews
Asks customers to review
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I wrote to customer service almost 3…
I wrote to customer service almost 3 weeks ago about my order that was delivered and was damaged. Not one singled reply from customer service even after chasing. Complete silence. So rude and disrespectful.
6 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The delivery is right on time and the…
The delivery is right on time and the goods received are genuine and the quality is as mentioned in the website.
7 July 2026
Reply from Jollyroom.dk
Hi Rakshya! 😊
Thank you so much for your kind review and for taking the time to share your experience with us. We’re very happy to hear that your delivery arrived on time and that you are satisfied with the quality and authenticity of your purchase. 💙
We truly appreciate your feedback and hope you enjoy your products. We look forward to welcoming you back to Jollyroom again in the future! 🌸
Kind regards,
Ismail, Jollyroom
Always really reliable
Always really reliable - one time a package got lost and customer service was super lovely and helped sort it out right away
25 June 2026
Reply from Jollyroom.dk
Hi Jennie! 😊
Thank you so much for your kind review and for taking the time to share your experience with us. We truly appreciate your feedback. 💙
We’re happy to hear that you find us reliable and that our customer service was able to help you quickly when your package went missing. Providing a smooth and helpful experience for our customers is very important to us.
Thank you again for your support, and we hope to welcome you back to Jollyroom soon! 🌸
Kind regards,
Ismail, Jollyroom
Good service
9 July 2026
Unprompted review
Reply from Jollyroom.dk
Hei Virginia,
Thank you for your kind feedback! 😊
We're delighted to hear that you had a good experience with our service. Your support means a lot to us, and we're happy we could meet your expectations.
We hope to welcome you back to Jollyroom again soon! ✨
Kind regards,
Julia Jollyroom 🌸
Reply from Jollyroom.dk
Hello Rajeshwar,
Thank you very much for your kind review!
We're delighted to hear that you were happy with both our service and the delivery. Your recommendation means a lot to us, and we hope to welcome you back again soon.
Kind regards,
Sarah - Jollyroom
We ordered a stroller and it came fine
We ordered a stroller and it came fine. However the color of the stroller is different from what it is shown on the website. The customer support doesn't offer anything else than a return label, offered 10 days after my feedback. Horrible. I will never buy again and I'll tell all my contacts to stay away
1 July 2026
Unprompted review
Reply from Jollyroom.dk
Hello Luca,
Thank you for your review.
We are sorry to hear that the stroller's color did not meet your expectations and that you felt the product images on our website did not accurately reflect the actual color.
We also apologize for the delay in responding to your inquiry. This is not the level of service we aim to provide.
As the product was not what you expected, we offered you a free return label so you could return it at no cost. We understand that our response time meant this solution was no longer convenient due to your holiday plans, and we sincerely regret that.
Your feedback is important to us, and we will use it to improve both our product presentation and our response times.
Kind regards,
Sarah - Jollyroom
No delivery, no information. Inexistent CS.
Messy delivery and absolutely no information. My order (LS19324580) was sent in 2 parcels. 1 part delivered with delay and the other, not a sign. Jollyroom blames Postnord. Postnord does nothing about it. Jollyroom does nothing about anything… 4 emails to customer service. Absolutely no answer. And mind, I paid more than DKK 400 for this bizarre service. Should I go to the open press? Court?
1 June 2026
Unprompted review
Reply from Jollyroom.dk
Hello Daniel,
Thank you for your review.
We are sorry to hear about your frustrating delivery experience.
We have been in contact with the carrier, who has informed us that a delivery attempt was made on 29/05/2026. According to the information we have received, you will need to contact Danske Fragtmænd directly to arrange a new delivery of the parcel.
If you continue to experience any issues or need further assistance, please do not hesitate to contact our customer service team, and we will be happy to look into the matter further.
Kind regards,
Sarah - Jollyroom
Product wasn´t in a good stand
Product wasn´t in a good stand. There were parts that looked not painted and not glued properly. We were not satisfied with the product. Contact to custumers service was also complicated.
6 May 2026
Reply from Jollyroom.dk
Hello Viktorija,
Thank you for your feedback. We are very sorry to hear that the product did not meet your expectations and that you experienced difficulties with our customer service.
This is certainly not the experience we want our customers to have. If you have not yet received a solution to your complaint, you are very welcome to contact us via Facebook Messenger, and we will do our best to help you.
Best regards,
Sarah
No reimbursement after article return
I have returned an article in April 2025 and still no answer from jollyroom even though they have acknowledged reception. Many e-mal left unanswered since then and now it has been a full year.
5 April 2026
Unprompted review
Reply from Jollyroom.dk
Hi Florence,
Thank you for reaching out and sharing your experience!
We sincerely apologize that your refund has not been processed and that you haven’t received replies to your emails. This is certainly not the level of service we want our customers to experience, and we understand that this situation has been both frustrating and time-consuming for you.💌
We would like to resolve this as quickly as possible. Please contact us directly via Messenger "Jollyroom.dk" or through our contact form with your details, and we will make sure to handle the case and ensure your refund is processed.
Thank you for your patience, and we hope to resolve this for you very soon!✨
Warm regards,
Elin Jollyroom🌺
Very good experience
20 March 2026
Reply from Jollyroom.dk
Hi Daniele,
Thank you so much for your kind review! We're thrilled to hear you had a great experience. 😊
Best regards,
Sarah - Jollyroom
All products are of high quality
All products are of high quality. There are always good specials. Delivery is very quick.
15 March 2026
Unprompted review
Reply from Jollyroom.dk
Hi Hybre,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the quality of our products, our specials, and our delivery service. 😊
We really appreciate your support and hope to continue exceeding your expectations!
Best regards,
Sarah Jollyroom
Reply from Jollyroom.dk
Hi Nazila,
Thank you so much for your review! 😊 We're glad to hear you’re happy with both our prices and fast delivery.
Best regards,
Sarah Jollyroom
Stroller
I am very happy about delivery and product. I ordered 3in 1 strollers….. Definitely I will order again! 🥰🥰
13 March 2026
Unprompted review
Reply from Jollyroom.dk
Hi Evita,
Thank you so much for your lovely review! 🥰 We’re delighted to hear that you’re happy with both the delivery and the 3-in-1 stroller.
We look forward to welcoming you back for your next order!
Best regards,
Sarah - Jollyroom
Reply from Jollyroom.dk
Hi Sergi,
Thank you so much for your review! We’re happy to hear you had a smooth experience with no hidden fees. 😊
Best regards,
Sarah - Jollyroom
Fast straight forward service and…
Fast straight forward service and delivery.... 😁 😁
4 February 2026
Unprompted review
Reply from Jollyroom.dk
Hello Ian!
Thank you for your great review! ☺️💫
We’re so happy to hear that you experienced fast and straightforward service and delivery.
Welcome back anytime! 🌟
I wish you a nice day and a nice weekend!
Best regards,
Natalia Jollyroom 🌹
Unresolved Return Due to Poor Customer Service
We made several attempts to initiate a return, but your poor customer service prevented us from doing so. We emailed customer support multiple times and received no response. In addition, your customer service phone line was consistently unavailable. Because of this lack of support, we were unable to complete the return in a timely manner.
14 January 2026
Unprompted review
Reply from Jollyroom.dk
Hi Andrea,
Thank you for taking the time to leave a review!
We are truly sorry for the experience you had with your return. Of course, your return rights should not be affected by not receiving a response from us, and we are sorry that our customer service was not available when you needed help.
We would like to investigate what happened and assist you further with your case. Please contact us via Messenger (Jollyroom.se) or reply to our latest email, and we will make sure to handle this as quickly as possible.
Warm regards,
Elin Jollyroom🌺
Still missing 1/2 package 11 days later
Still missing 1/2 package 11 days later
14 January 2026
Unprompted review
Reply from Jollyroom.dk
Hello Benjamin,
we’re truly sorry for the inconvenience and understand how frustrating this situation must be.
We sincerely apologize that part of your package is still missing after 11 days — this is not the experience we want for our customers.
Unfortunately, we’re currently unable to locate your order with the information provided in your review. We kindly ask you to contact our customer service directly with your order number or registered email address so we can look into this and resolve it as quickly as possible.
Thank you for your patience, and again, our apologies.
Best regards,
Natalia Jollyroom 🌷
Not possible to get in contact to the company when needed to return a product
Our order was quickly delivered, but needed to return the product. Not possible to get in touch with the company at all even mailing and trying to call. Can absolutely not recommend this company.
29 December 2025
Unprompted review
Reply from Jollyroom.dk
Hi Camilla,
Thank you for your feedback. We’re very sorry to hear about the difficulties you experienced with returning your order and for not being able to reach us. This is certainly not the experience we want our customers to have.
We would like to make this right. Please contact our customer service via our customer service portal so we can assist you with the return and resolve the issue as quickly as possible.
We appreciate your patience and the opportunity to improve.
Have a nice day!
Sanja Jollyroom 🌺
No progress on RMA request
The product (a cybex jogging stroller) I bought is seemingly defective out if the box and the producer requires me to return it via Jollyroom. After creating an RMA case with Jollyroom over a week ago and calling them 3 times to push for a next step, i've yet to hear back from them with either return instructions or further test requirements, and they blame waiting for experts at cybex (cybex already told me to RMA with Jollyroom)Besides, in such cases the responsibility towards the customer falls on the reseller). With holidays comming up and paternity leave ticking away, I'm looking to miss likely a month plus and the remainder of my leave, not being able to make use if the stroller with my child.
Edit after the reply:
We have an ongoing email convo and you have my name and email in this review. You also have my phone number. I see no reason why I should additionally contact you on messenger. Also I notice you reply in Swedish on trustpilot regardless of the country or language of the review. Even to a review further down that was specifically complaining about having been contacted on swedish by customer support.
This is just lazy copypasting for the sake of having replied, not an effort to help in the slightest
10 December 2025
Unprompted review
Reply from Jollyroom.dk
Hej Hans,
Tack för din feedback
Vi är verkligen ledsna över att du fått en produkt som verkar vara defekt från början och att reklamationsprocessen dröjt längre än du förväntat dig. Det är självklart inte bra och vi beklagar verkligen den här upplevelsen.
Vi vill gärna hjälpa dig vidare. Vänligen kontakta oss via Facebook Messenger med ditt ordernummer, så ser vi till att ta tag i ditt ärende direkt och hitta en bra lösning.
Ha en fin dag!
Sama Jollyroom 🌺
Very good product 👍
7 November 2025
Unprompted review
Reply from Jollyroom.dk
Hej, Alba!
Tack så mycket för ditt omdöme 🤗
Vi är glada att du är nöjd med produkten.
Du får ha en fortsatt fin tisdag och en trevlig vecka framöver!
Vänliga hälsningar,
Elin Jollyroom 🌸
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