I ordered "Astrid" in white/gold when it was on a discount, and I'm completely obsessed with it. The first one I received was faulty, and I contacted customer service, and let me tell you, this is o... See more
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The rails and curtains were as expected. We have subsequently had an issue with Jotex cancelling an order after it was paid for. They provided a refund but the reasoning was very dubious, I think they... See more
Turned out that the windows of my apartment were way too smaller than the curtains I order, but Jotex made Itvery easy to return them with clear instructions of how to do so. I will definitely buy stu... See more
Company replied
I've been using the new set for about 2 weeks now and I really like the color! It hasn't changed at all after washing. The texture is a bit rougher compared to the previous sets I ordered. But this ne... See more
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4.5
Excellent
22K reviews
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I received the products in bad…
I received the products in bad condition and very dis appointed
30 December 2024
Reply from Jotex Sverige
Hello Mervin!
Thank you for your feedback.
I have sent you an email regerading this. Please take a look so we can help you further.
Have a good day!
// Anna, team Jotex
Reply from Jotex Sverige
Hello Mahrukh, thank you for your feedback!
It is of course unfortunate that you are not satisfied with your shopping experience with us. If there is anything we can assist you with, you are very welcome to contact customer service.
I hope you have a nice weekend!
/ Filippa, team Jotex
Everything went well
Everything went well, super fast delivery even in Black Friday week
29 November 2024
Incredibly patronising treatment
Incredibly patronising treatment. This was after I asked a question again as I assumed the first answer I got could not be right as the solution I was offered was really bad. But it turned out that the bad solution was exactly what they offered and when this was clarified it was with a very patronising "as my colleague explained".
I ordered an item on sale that turned out to be broken when it arrived. In order to get the same price, which was now no longer on the website, they had to order a new one for me against invoice, for which I then had to pay SEK 29, even though I had done nothing wrong. I was also informed that if I wanted to do that (instead of sending back the broken one and ordering a new one on the website myself, then at full price instead of 50% discount) it also meant a credit check because the order they then make is placed against invoice. Which is not good when you want to avoid credit reports.
So all in all, I got a new product but it was me who had to pay for Jotex's mistake with an extra cost + a credit report. Grotesque customer service.
5 December 2024
Unprompted review
Reply from Jotex Sverige
Hi Julia, thank you for your review!
I have gone through your case with us. From what I can see, we have assisted you in placing a new order at the same price as your original order, without shipping charges, and using the same payment method you chose at the time of your order.
According to the conversation between you and customer service, I can see that we stated that a credit check would not be required if you had used that payment method before.
If you still feel that you have had to pay an extra cost for your case with us, please feel free to get back in touch with customer service, and we will of course assist you with that, as you should not have to pay anything extra in a complaint case.
I hope you have a great day!
/ Filippa, team Jotex.
Did not receive allt the parts for my curtain
Did not receive allt the parts for my curtain and when in contact with customer service they were not helpful and would not send me the replacement parts. I decided not to order from them again. I just remembered I forgot to leave a review.
26 September 2023
Unprompted review
Reply from Jotex Sverige
Hi Henke, thanks for your review!
We have tried to contact you, but unfortunately we have not received a response.
If you wish to receive help, you are most welcome to contact us again.
I hope you have a nice day!
/ Filippa, team Jotex.
I bought a "bed" for my dog on sale and…
I bought a "bed" for my dog on sale and discovered that instead of paying immediately as a thought, it had gone to credit payment. When I called to fix the issue, Jotex told me they could do nothing about it, and I would have to pay the credit charge, even if it had not been shown in the credit bank yet. I asked a supervisor to call me back but never got a callback.
16 July 2024
Reply from Jotex Sverige
Hello Vanessa!
Thank you for your feedback.
It is correct that we are not able to change payment method after you have placed an order. This has to be changed in the check out. Please note that it can take some time before a supervisor call back.
If you have any more questions regarding this you are more than welcome to contact us again.
Have a great day!
Best regards, Anna, team Jotex
Bra service.
5 July 2024
Nice product that works exactly as…
Nice product that works exactly as advertised.
Ordering process can be a bit challenging but the help center responds really fast if you have questions.
30 June 2024
Did not receive status of order and items not received
Ordered 10 days ago, promised a delivery of 2-4 days. Status had not been updated for a week, the items had not left your warehouse.
24 June 2024
Reply from Jotex Sverige
Hello!
Thank you for your feedback.
I have sent out an email this morning to you with more information about your order. Please check this.
Have a wonderful week!
Best regards, Anna, team Jotex
The qualityis not the best
The quality of the curtain we bought is very bad. Nearly 500kr for threads coming out of every seams.
4 June 2024
Reply from Jotex Sverige
Hi Camille, thank you for your review!
I have sent and email to you that you are welcome to respond to when you have time!
I hope you have a wonderful day
/ Filippa, team Jotex.
Reply from Jotex Sverige
Hi Juan, thanks for your review!
We are very grateful for your feedback about the delivery.
I will of course pass this on to the responsible department.
I hope you have a nice day!
// Filippa, team Jotex.
The bedsheets are exactly like in the…
The bedsheets are exactly like in the picture, loved the color. The quality could have been better but it’s ok for price
3 May 2024
The most perfect curtains
3 May 2024
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