IL MAKIAGE New York Reviews 

4,664
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 1,459 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the cosmetics, noting that the formulations feel premium, apply smoothly, and deliver flawless, long-lasting natural coverage. Consumers also highlight the remarkably fast delivery services and the exceptionally helpful support team that promptly resolves any unexpected issues. However, some people mentioned difficulties regarding subscription management and billing clarification. A few customers expressed deep frustration over trying to cancel recurring orders, only to encounter unhelpful customer service replies and delayed responses. Reviewers occasionally noted that certain items failed to live up to dramatic advertising expectations or caused minor skin irritations.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and natural... See more

Quality

People report positive experiences with quality, highlighting excellent products like foundations and primers... See more

Customer service

Consumers find customer service to be positive, highlighting efficient, proactive, and polite support with... See more

Order

Clients share ambiguous opinions on order, as many reviewers find the ordering process straightforward and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast postage times and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have difficulty matching my skin to the images. None seem right, but the resultant colour match is close enough. I love the foundation, it's perfect for my mature skin. I would have given 5 stars bu... See more

Company replied

Rated 4 out of 5 stars

Besides me not liking to pay postage for anything (hence 4 stars) very happy with products and fastest delivery. Thank you. I subscribe to Il Makiage no filter primer - love its texture and smooth gli... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service! Received a complimentary bottle of Power Serum but unfortunately on opening, the neck of the bottle was broken. IL Makiage are sending a replacement free of charge. Their... See more

Company replied

Rated 5 out of 5 stars

They were a very efficient and understanding. Customer services is excellent , and they get back to you very quickly. Each product I have tried has been very good. It's adapted personally in most in... See more

Company replied


Company details

Written by the company

High-standards makeup with the same swagger and substance as the bold, unapologetic women we created it for. Highly pigmented, high-quality product. Check out our hottest goodies at ilmakiage.com.


Contact info

3.8

Great

TrustScore 4 out of 5

5K reviews

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3.8

All reviews

(4,664)

1,344 reviews in the last 12 months

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Rated 5 out of 5 stars

Unbelievable customer experience with…

Unbelievable customer experience with the team. I had a query and they responded swiftly, with care and went above and beyond to help me. Wow what an amazing team ✨ if I could have given more stars I would have. ♥️

5 September 2026
Rated 1 out of 5 stars

A total scam, trying to steal your money!

A total scam.

Their advertising is incredibly aggressive.

I got an ad for one of their new products, which I was supposedly going to receive “for free” after passing a test. I passed it, and at checkout the product did indeed show up as completely free of charge. The only amount I was officially told I had to pay was €4.95 for shipping to a postal address via the local postal service in France.

When I proceeded to checkout, the total displayed was €4.95. I was cautious, so I used one of my online bank cards. After entering my card information and pressing “Pay” for the €4.95 shipping charge stated above, they attempted to charge me €159!

Thankfully, the payment didn’t go through because I didn’t have enough money on that card.

I have never experienced something like this from an official brand before. Beware of this “free product” scheme. Attempting to charge €159 when the checkout explicitly displayed €4.95 is absolutely insane.

3 September 2026
Unprompted review
Rated 1 out of 5 stars

Check the small print, read everything

I bought this product from an Instagram advert, deep in the small print, I never saw it, is that you’re entering a 3 monthly subscription set up for the same product, I was shocked when the second product arrived, I thought I’d been scammed I got straight onto my bank to cancel my card, they informed me this is a regular problem with this company, they advised what I should do, I got in touch with Makiage, they issued a refund email for the post office, but when I went to return it, it couldn’t be used by the post office, I was so traumatised by this point I came away crying, I called the company up again & asked for another return label, they said they had had a notification from the post office of my trying to return it & to keep the product free as an apology

13 January 2026
IL MAKIAGE New York logo

Reply from IL MAKIAGE New York

Hi Linda! We're so sorry for the experience. We are very transparent with our policies on our FAQ page: ilmakiage.com/faq.
If you need further help in any way, please contact customerservice@ilmakiage.com and they will be happy to assist you asap!

Rated 5 out of 5 stars

Speedy help and generous support

Speedy help and generous support

Broken product was quickly sorted and another sent. Brilliant customer service

31 August 2026
IL MAKIAGE New York logo

Reply from IL MAKIAGE New York

Thank you so much for your thoughtful feedback! We truly appreciate your support 🤍

Rated 5 out of 5 stars

Really helpful in helping me find my…

Really helpful in helping me find my perfect colour. Let’s hope my 3rd attempt will be the one!

30 August 2026
IL MAKIAGE New York logo

Reply from IL MAKIAGE New York

Thank you so much for your review! Please reach out to our support squad if we can be of any assistance

Rated 5 out of 5 stars

Quick easy online buying

Quick easy online buying. Love the good quality product which I have been buying for a number of years

30 August 2026
IL MAKIAGE New York logo

Reply from IL MAKIAGE New York

Thank you so much for your love and support! We're thrilled to hear you’re enjoying all your products from us. We can’t wait to help you discover even more favorites in the future! 🤍

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! They were polite, fast, and very supportive. My issue was resolved without stress. I’m very satisfied with the way they handled everything. Five stars from me.Am telling the world about you

29 August 2026
IL MAKIAGE New York logo

Reply from IL MAKIAGE New York

Thank you so much for your love and support! If you ever need any tips, recommendations, or just want to share your look, we’d love to hear from you! 🤍

Rated 5 out of 5 stars

Very exceptional customer service

Very exceptional customer service. Will definitely recommend. Great products.

28 August 2026
IL MAKIAGE New York logo

Reply from IL MAKIAGE New York

We're delighted to hear this! We truly appreciate your support 🤍

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service!
Received a complimentary bottle of Power Serum but unfortunately on opening, the neck of the bottle was broken. IL Makiage are sending a replacement free of charge. Their customer service is always so good!

28 August 2026
IL MAKIAGE New York logo

Reply from IL MAKIAGE New York

Hi Sally! We appreciate your feedback 🤍 Thank you for shopping with us :)

Rated 5 out of 5 stars

5 ⭐ Customer Service

Although the product wasn’t for me. Customer service was amazing, cannot fault them ❤️

11 July 2026
IL MAKIAGE New York logo

Reply from IL MAKIAGE New York

We appreciate your feedback! Thank you so much for your kind words. Please reach out to our support squad if we can be of any assistance

Rated 5 out of 5 stars

Excellent customer services

They were a very efficient and understanding. Customer services is excellent , and they get back to you very quickly. Each product I have tried has been very good. It's adapted personally in most instances.

25 August 2026
IL MAKIAGE New York logo

Reply from IL MAKIAGE New York

Thank you so much for your thoughtful feedback! We're so happy to hear you felt confident in your order! ❤️

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