Bike was completely disassembled, not like the videos specialized published. I cannot assemble it myself. It's too complicated.
Company replied
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See what reviewers are saying
I have ordered S-works Ethos size 61 to Switzerland. I did not find it anywhere else. The price was very reasonable. A week and a half after the order, I received a bicycle. Model and size corresp... See more
Company replied
Perfect service and speed of execution. Delivery promised tomorrow, I got it this morning, hence even faster that announced. Ordering, ongoing information, overall time from order to delivery... See more
Timely delivery, bike exactly as advertised, packed Ok (in original carton, which broke a bit at the handle-cutouts). Only negative was that a washer for one of the handlebar screws was missing.
Company replied
Company details
- Bicycle Store
- Activewear Store
- Bicycle Rental Service
- Bicycle Repair Shop
- Bike Accessories Store
- Road Cycling
Written by the company
IBKbike - Ihr vertrauenswürdiger Fahrradladen. Wir arbeiten eng mit den weltweit führenden Marken zusammen und verpflichten uns, schnelle Lieferungen in ganz Europa durch renommierte Kurierunternehmen wie DHL, UPS und FedEx sicherzustellen. Unsere Hauptmission ist es, einen Service von höchster Qualität anzubieten, der auf die individuellen Bedürfnisse unserer Kunden zugeschnitten ist. Wir verfügen über eine offizielle Werkstatt, die auf Fahrräder der Marke Specialized spezialisiert ist. Zudem bieten wir einen Verleihservice für hochwertige Fahrräder der aktuellen Saison und Spitzenklasse für diejenigen an, die ein außergewöhnliches Raderlebnis suchen. IBKbike ist ein ordnungsgemäß registriertes europäisches Unternehmen mit Sitz im Norden Spaniens. Wir sind fest entschlossen, der Radfahrergemeinschaft erstklassige Produkte und Dienstleistungen anzubieten.
IBKbike - Specialized Brand Store.
Written by the company
- Professional mechanics certified by Specialized.
- Wir bieten die besten Produkte zum besten Preis an und versenden in ganz Europa. Zusätzlich bieten wir eine individuelle Beratung, die auf die Bedürfnisse jedes Kunden zugeschnitten ist, und wir behandeln alle unsere Kunden mit Treue, Freundlichkeit und Respekt.
Schneller Versand in ganz Europa. Bezahlung mit 3D Secure.
100% versichert, Versand mit DHL, UPS und Fedex.
100% versicherter Versand in ganz Europa. Zahlung verifiziert mit 3D Secure. 30 Tage Geld-zurück-Garantie.
Contact info
Polígono Benta-aldea 26, 20270, Anoeta, Spain
- +34 843 99 99 54
- clients@ibkbike.com
- ibkbike.ch
4.2
Great
129 reviews
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Replied to 100% of negative reviews
Typically replies within 1 month
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Great customer service
Great customer service, thanks Eduardo, best price, fast delivery
18 February 2021
Reply from IBKbike.ch
Thank you for your comment Joachim!
I was skeptical about buying a bike…
I was skeptical about buying a bike from ibkbike seeing as the online prices seemed too good to be true. Living in Switzerland, I was concerned that there must be hidden import taxes, delivery charges or the product would not be as expected. My concerns proved unfounded - great product as expected (Specialized gravel e-bike), FOC extended battery included as promised, FOC courier option took longer to deliver than expected (Covid related) yet communication was very good and delivery driver himself was excellent. It was frustrating that no one at ibkbike ever answered my phonecalls, however whenever I emailed, Eduardo replied almost immediately and provided the information that I was seeking. Excellent communication from him specifically. Based on my initial experience, HIGHLY RECOMMEND if willing to be patient for delivery (took two weeks and not one as anticipated.) A small price to pay for excellent pricing and excellent communication. Extremely satisfied. T Byca (Switzerland)
13 February 2021
Unprompted review
Reply from IBKbike.ch
Good Morning Taras,
Thank you very much for your feedback and for helping us to improve in certain areas.
We do our best to give you the best possible service.
On transport times, customs like Covid-19 have not helped us.
We hope you enjoy your purchase to the fullest and we are at your disposal.
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