Hedin Automotive Reviews 

Just had my 1st mot done at Hedin sidcup. The refurbished showroom is bright and comfortable. All the staff get 100% for friendliness and service. It failed with 2 damaged tyres. They took me home ordered the tyres under my tyre warranty and the car was ready next morning. They picked me up to collect my car which had also been cleaned inside and out. Daniella also had 2 small stone chips sorted out while I waited. Absolutely amazing service.

I had a great experience purchasing my BMW i4 with the help of Karoly. He was friendly, professional, and incredibly helpful throughout the entire process.

Everything was explained clearly, and I felt fully supported from start to finish. There was no pressure at any point - just genuine, knowledgeable guidance that made the whole experience smooth and enjoyable.

Really excellent service - thank you Karoly - loving my first EV! 👍🎉

Bad dealer and slow stupid service, my car was towed there and they decided to keep my car for a month without looking at it when it's something can be looked at for few minutes and then we can wait for them to order parts if needed in the meanwhile, but no, bad time management and not everyone has that much time

We took our Kia EV9 to Hedin Automotive Herttoniemi repair shop in Finland to get the leaking battery fixed. They told that it was mechanical damage and that we need to do insurance claim and give them the claim number for them to send insurance company the details and repair cost estimate.
It took us 24 hours to deliver the insurance claim number and it took them three weeks to submit the information for the insurance company. Insurance company took another 24 hours to make the decision. After this we waited some 8 weeks for the spares and then it took 3 weeks for Hedin to repair the car which the told would take only one day. They also broke three battery cells during the process and after they gave the car back, we had to go there three additional times to get the cooling fluid added since they were unable to fill it the first time.

What was the most infuriating thing for this service: absolutely no information or updates from Hedin unless we called them. The three weeks we were waiting the damage details to be delivered to the insurance company we called twice a week to ask what is going on and they just said the work order is in queue. Finally I had to resolve who was supposed to send the info for insurance and called that unit directly and they told that they never had any work order for our car. Even after that Hedin did not even say sorry they just stated that the email they sent to the other unit got lost. Since the whole process took so long I resulted demanding a loaner car for free after 4 weeks of waiting and due their inability to deliver the insurance info. At least that we got so maybe they deserve the one star.

Good service overall. Recomended

Test drove a new Mercedes EQB at the Helsingborg facility, and a few weeks later I called to ask some details about the vehicle, but unfortunately the salesman wasn't polite or helpful, and gave wrong information.

As one of previous private leasing customers in Sweden, I wrote this review to share my feedback to both Kia Dealers and other potential private customers, based on what I learnt from the leasing 2022-2025.
In general I am very unhappy with Hedin Tagene.
Top 3 negative comments:
1. When I signed contract, I was Not informed there will be a big fine of 20000SEK (Service fee) if the serve is late. I Recommend if dealers could inform new customers when they sign contract.
2. After contract period ends, the dealer does not transfer the ownership (Dealer to contact Transportstyrelsen) until Service fee is paid. This means customer has to continue paying insurance even the leasing contract already ended. Should Dealer inform customers about this in advance? This gave me feeling of being fooled or caught in deep trap. This will only down-grade trust from customers!
3. Very difficult to get contact and response from dealer as soon as the contract is signed. Should dealer try to improve to help their customers?
One thing positive is about service. The service team at Tagene have done good job. Thanks for that!

To summarize, I do NOT recommend Hedin Tagene to private customers.

Booked a car and applied for car loan. During the loan process they sell the car without notifying me. Extremely unprofessional.

Hedin automotive helsingborg
I am writing to express my profound dissatisfaction with the purchase of a vehicle from your dealership in February and the abysmal service I have received since, particularly concerning a faulty air conditioning system. While the initial purchase process itself was fraught with considerable trouble, that is a separate matter I will not detail further here.

As the weather began to warm, we attempted to use the air conditioning for the first time, only to discover it was not functioning. We promptly contacted you to schedule a repair and were given an appointment a month later. This necessitated us incurring additional expenses for a rental car and taking time off work to accommodate the service appointment.

To our dismay, shortly after collecting the car, it became apparent that the air conditioning was still not working. We contacted you again to request a new appointment, explaining that we have an upcoming trip south with our two young children and a baby, making functional air conditioning essential.

We were instructed to bring the car in at 9:00 AM on June 2, 2025, with the possibility that it could be looked at immediately. This, however, did not happen. We ended up having to take the bus home. I monitored the vehicle via its application and observed that it was not touched by your technicians until very late in the day, and then only for a brief period.

Having received no communication from your service department, we were forced to call ourselves at 3:26 PM to inquire about the status of our vehicle. It was only then that we were informed the car would be ready around closing time. No notification was sent to us confirming the car was ready for collection.

Upon our arrival to pick up the vehicle, we were shocked to learn that the air conditioning had, in fact, not been fixed. We were then given a new appointment for July 23, 2025, a date when we will be out of the country.

The most egregious aspect of this entire experience is the complete lack of communication and consideration. We were not informed that the car was not fixed before we made the trip to collect it. I find this level of unprofessionalism astounding and it is truly unbelievable that you would subject your customers to such an ordeal.

The entire process has been extremely burdensome, and the level of service we have received is non-existent. Based on this experience, I will not be recommending Hedin Automotive Helsingborg to anyone.

I expect a prompt response to this complaint and a viable solution to rectify this ongoing issue with our vehicle's air conditioning before our planned trip.

I bought an EV6 AWD that was delivered in November. When the weather got warmer in the spring, I noticed that the AC wasn’t working, so I booked a service appointment.
I also wrote that I needed a loaner car, as the form stated it would cost 599 SEK per day to borrow one. But I believe Hedin Bil should cover that cost.

I dropped off the car and was then told they didn’t have loaner cars, only rental cars. I don’t care what they call it, but it’s pretty strange that a car dealership doesn’t have loaner cars! 😂

After a week or so, I received an invoice for over 1700 SEK for the loaner car. It was supposed to cost 599 according to the form?!? After a few emails back and forth, they agreed to cover the cost.
Mabi (the rental company) then sent a credit invoice for the car, but claimed I still had to pay the damage reduction fee.

On top of that, it took a month to get a new AC compressor delivered.

It’s not so much about the money, but about how you treat your customers and how you make sure to solve problems in a smooth way without impacting the customer.

Carefully read all reviews before coming here
Look old reviews vs now says everything. Hedin in a nutshell morning to do with mercedes amg
Just sloppy people now wearing Amg suits what a discrase

After 37 min in que finally someone picked the phone and goes Spareparts department YES i transfer now???
WHAT THE 😡😡🤬😡 I wait 37 mim and it all starts all over, yet another 15 min same happen now a woman same answer only goes then they are busy do u want call baxk or leave a message
???? Are u frk kidding me any other shop is not 10 min waiting time but AMG Sisjön since the hedins insane change of staff. COMPLETE FAIL Hedin doesnt even know simply doesnt care is the same all over where their name is involved stay far away f disaster
Complete disaster since they kicked all those wonderfully people and hired a bunch of new-bees why in he'll would you want to get rid of your Technitian who was the most incredible man ever alive this is nuts.

Have y tried calling them is impossible absolutely impossible yoy must show up in person just to speak with with spareparts responsible this is nuts 15 min and constantly u can hear someone talking and then it switch back to stupid notification saying vi hjälpar så fört vi kann????

Ingen som ringar är så mycket alla vet hur dårligt det är hos är nu. Total katastrof alt sku åldrig lämna min bil her mer har kommet her i 15 år var bäste nogensinn nu det katastrof 5 timer efter inget hort från dom als

Worst service experience ever

Leased a car, they are very nice when you want to lease and seems like everything is gonna be great. After a month the car broke down, a problem on a piece that will be cover by the warranty, okay it can happen. After 2 months still no car (and its gonna take much longer according to the workshop), not a single answer on mails or calls. Not a single answer on a substitution car (they didnt let me get a full insurance because warranty covers exactly everything, good I got it by mail). I have to arrange my own transport (extra cost) and they dont even care on trying to help me, not a single answer on mails, not a call, nothing. Im still waiting for a substitution car, for the money they owe me and im sure the car will not be available for many more months. Its a complete scam this company, do not lease a car there.

We just bought an Xpeng G9 from Hedin. Our sale rep Brandon was excellent. From the first meeting to when we collected tjr car he was so professional, patient and informative about every aspect of our purchase. I highly recommend if looking for a car to reach out to Brandon. You will for sure receive excellent customer service.

Beware of the SCAM investigation charges this dealer wants to charge you, took my Mercedes in for a routine service and was called later to inform me that my battery needs investigation £237 also my door was creaking while opening and closing additional £237 for investigation, I hadn't used the car for a couple of weeks so I knew battery just needed charging and when I got home checked the creaking door and found a small bolt was loose tightened it up and the door was fixed so they want to charge me £574 for absolutely nothing oh and the cost to fix any issues they find is in addition to the investigation charge what a rip off, Mercedes Sydenham London SE26 is the culprit

Hi, Is Hedin payment only leasing? I bought car from them MG Marvel, no receipt of the purchase and I paid full price at once, I think is only leasing, i am with the car 9 days, I did not like it, I want return it, I need help, thank you in advance.

The level of personal service and helpful information received from someones number we got 2 years in to a 3 year deal has been nothing short of exemplary, Poja MG has looked after us very very well, pleasure and congratulations on an excellent people person!!

I had an excellent experience purchasing a car at the Hedin Akalla branch. Goran, the sales representative, was exceptionally helpful in explaining the car's features, arranging a test drive, and offering a fair price. As someone new to Sweden, I greatly appreciated Goran taking the time to explain the local system, including road tax, insurance options, and maintenance costs. Overall, I highly recommend the Akalla branch for their outstanding service.

The car was brought from Hedin Bil Helsingborg but they picked it up from Stockholm. I never looked at the car physically but I was told all is well. When I saw the car, I found 2 broken parts which were told to me will be fixed by Mercedes however after 2 weeks I was told that supervisor has instructed to not do this. I as customer felt unhappy but lived with it since those were not major.

After <1 month of purchase, car showed a major service (B5) to be done. I got suggestion by Mercedes to get it serviced for 16K SEK. I preferred to do it outside and did it for 10K+ SEK. I expected if Mercedes is selling car worth 700K SEK then least they can do is to at least do basic service checks so buyer do not end up doing this just after buying a car!

Today, I got an engine light fault, I got it inspected outside along with B5 major service and understand many faults are permanent. I expect Mercedes to do thorough checks before selling the car. Anyways, now Mercedes has given me time to check this fault after 10 days. Till then I am left with risk to drive faulty car and no other arrangements were suggested either.

In all, the experience has not been pleasant so far even though I am a returning customer and have both bought and sold 2 cars to them so far.

Wonderful experience buying car from HedinBil