Carla.se Reviews 

Very professional experience and a nice deal when I sold my car, a Skoda.
Fast and honest, no fuzz.

I received my tesla model y from carla about 24 hours ago.

My experience with Carla so far had been exellent. I always had a bit of a issue with the regular ”used car salesman tactics” from car companies I used to buy from. Carla feels like they fixed the things the other competitors are doing wrong.

The staff is very friendly and service minded without trying to uppsell me on things I dont need.

They respond and answers question quickly.

They give me as a buyer alot of time to try the car out before I have to decide if I want to keep it.

They delivered the car 2 days ahead of the planned dropof.

A special shout out to Sandra at Carla who was a good exampel of the things i mentioned above and went above and beyond to help me out.

Fully transperent information before you buy the car and a professional person showing evertyhing IRL when they deliver the car. I had an issue with the range in my Tesla that showed 528km and not the assumed 630km. It was ok for me to return the car (top notch service), but after a call with Tesla I learned that they now show range according to EPA and not WLTP. The latter is what you see when you buy the car and it is European law to show that. EPA is closer to how you really driuve the car and the 142Wh/km that Tesla use for that drive cycle shows that my 528km is a battery with 100% SoH. My advice to Carla and other selling Tesla (and other electric cars) would be to educate us buying the car of this..

Such a great experience using Carla!

Great communication and the Carla website layout and design is superior to other Swedish auto brokers - Blocket, KVDcars, ect...

This coming from a non- Swede with low fluency of speaking Swedish; my overall experience using Carla was nothing short of fantastic. It's hard to believe you can purchase a vehicle from your computer/cell phone nowadays.

After making my purchase I was contacted by Saga G who helped solidify any other questions I had. She was very attentive and made me more excited about my purchase.

I will be mentioning Carla to all new acquaintances- great job at building a high quality website that's staffed with great people like Saga!

Super efficient and professional!
Thanks for the fast response and deal.

**Update 6th August 2026 - It's now a month since full payment of car, and I still don't receive replies on the inquiries that Carla asks you to do.
I hope to be able to pick up my car on monday, but still need an OK from logistics department - wrote them two days ago...
I hope my case is unique - though I doubt it very much..

Bought a car and transferred the entire amount within three days of accepting the contract - even incl. 5.000 SEK for them to help with export.

Since then I've had little to no communication from Carla. They don't call me back, they only partly answer the questions I ask per e-mail, and they tell you to write any questions per e-mail.

Its now been more than two weeks since the purchase.

July 2nd - Contract signed.
July 6nd - Money transferred. Logistics will contact within two days.
July 8th - Still no communication from logistics.
July 9th - Ask via e-mail for help with the process (as of july 21st still not answered).
July 16th - Car is ready (still no clarity or help with the rest of the proces) .
July 21st - IF we have time, they (don't know who) will call. Send e-mail and hope for an answer.
July 22nd - Answer one out of three questions. Still no phone call.
July 23rd - First full text received (bla bla - we saw your trustpilot review) This should've been the level of involvement in the rest of the process.

I've never experienced this lack of customer care before, and this is not a cheap car.

I'f you had explained me the process in advance, I would never had bought it from you.

Now they're holding my car "hostage", since they will remove the plates at pickup, and are not helpfull with the rest of the process.

This is well below the level of customer service I would expect from any car company.

Do better Carla.

Well thought out sales and delivery process. All as agreed and all as expected. Nice and pleasant attitude and just a joy to do business with!

At least two of the claims on their website were false.

They claim they inspect the car on 280+ points. The car had issues with the front brakes, and the airbag light was on. Obviously not properly inspected.

They were fixed without the cost for me, but I had to drive to the workshop multiple times.

They also claimed they'll deliver the car at 50% battery and 10+ liters fuel, none of that was true when I got the car.

Fast/good service. Just Great!

Smooth, professional handling from start to finish. Home pick-up& inspection is super convinient. I had quotes from several buyers of similar nature, Carla gave me one of the best price offers. Definately recommend them !!

Great costumer care. Fast delivery and a really easy way to sell the old car and to buy the new. Will definitely buy my next car here again

Good offer for trade-in car.
Professional problem handling.
It was a good experience overall.

They stated in sep 2025 that the cars , Audi etron 2020, info- and telematics has 4G. But Audi now in apr 2026 says it has only 2g /3g and therefore will loose connectivity when 2G is shut down next year. I will loose eCall and Gps updates, no moore function updates. No remote unlock and climate control.

Clear website with transparent pricing, including the monthly cost for installment purchases. Good phone communication and smooth delivery of the vehicle directly to the doorstep.

Great support in discussing different models and swift delivery of the car which was tidy and clean and performing up to expectations.

We recently exchanged our Kia EV6 GT Line (2022) for a Polestar 4 (2025) through Carla.se. Unfortunately our experience was deeply disappointing and we strongly urge other consumers to read this before using their service.

On the day of delivery, after we had already received the new car, Carla.se representatives claimed on the spot that our Kia EV6's warranty was invalid. Based on this claim they demanded an additional 58,000 SEK on top of the agreed transaction price. We were under significant stress at the time and felt pressured to sign the adjustment documents without adequate time to verify their claims.

We independently contacted Kia Sweden, whose customer service confirmed in writing that our Kia EV6's warranty was fully valid. When we presented this evidence to Carla.se, they acknowledged their error but still refused to remove the extra charge entirely. It was only after we formally threatened to report the matter to ARN (Allmänna Reklamationsnämnden) and to return the Polestar under our right of withdrawal that Carla.se began to move — reducing the claim first and eventually settling at 20,000 SEK. No consumer should have to threaten legal action to get a company to correct its own mistake.

The Polestar 4 delivered to us was also in unacceptable condition. It had a defective trunk button — the driver cannot open the trunk from outside and must use the dashboard instead. Despite this being a defect on a car they delivered to us, Carla.se directed us to handle the warranty claim entirely on our own, offering no assistance or compensation for the inconvenience whatsoever. On top of that, the car was delivered dirty, with no cleaning or preparation whatsoever. This is a stark contrast to the standard you would expect from any normal car dealer, where vehicles are handed over spotless and ready to drive.

Throughout the process Carla.se set strict payment deadlines while responding slowly to our dispute communications, creating unnecessary pressure and stress on us as customers.

We settled at 20,000 SEK simply to move on. We have a small child, we needed a car, and we could not afford the emotional toll of a prolonged dispute. But we do not want other families to go through what we went through.

Do not sign anything with this company on the spot. Independently verify every claim they make about your vehicle before agreeing to any additional charges. If we had not pushed back and contacted Kia Sweden directly, we would have paid 58,000 SEK based on a false claim. Protect yourself and do your own verification before signing.

Additionally, thoroughly inspect the physical condition of the vehicle before accepting delivery. The defective trunk button in our case would not have been discovered had we not checked ourselves — Carla.se did not disclose it. Do not assume the vehicle has been inspected or prepared on your behalf.

UPDATE: Following this review, Carla contacted us, apologised for our experience, and refunded the full 20,000 SEK. We appreciate that they took responsibility after the fact and made it right. However, the process required us to push back repeatedly, threaten formal complaints, and post a public review before any meaningful action was taken. We hope this reflects a genuine commitment to improvement so that future customers do not have to go through the same process to get a fair outcome.

They are proffesional and are Great at communicating every step along the purchase all the way toward the delivery

The service in many respekt is outstanding.Always meeting my question seriously and with än attityd of findig a good solution. The

Standardised good process. From my experience, trustworthy and transparent.