Harvey Store Reviews 

Good service and everything went smooth

The Team at Helvetic Time are a pleasure to deal with. Five of my last seven watch purchases have been Helvetic Time. Their communication is timely (no pun intended), let me know of any issues, delays etc. And because I live in Zurich I've had the added pleasure of personal delivery! Great service all round.

I ordered this watch using CHRON24. All communication with the actual dealer went swiftly. Watch arrived in perfectly packed case and well protected by a cardboard box. Considering where the watch originated from, I think the delivery time of only one week was perfect.

Very poor customer service. I exercised my legal right of withdrawal and requested a refund for my watch, but I have received no response for several days. I also tried calling them, but the phone number only leads to an automated voicemail with no way to speak to a customer service representative. Very disappointing and frustrating experience. I would not recommend this company.

The whole purchase experience, from getting detailed information about the watch to having it delivered was seamless. Customer service was also quick to respond whenever any questions arose. I would highly recommend Harvey Store.

Very bad customer service. I've been trying to process a return, but they aren't responding at all.

Several Harvey Store staff helped me with my first watch order via Chrono24 and made it an incredibly positive and memorable experience. They assisted me in finding a specific, limited edition Seiko Presage and provided an abundance of reassurance and clarification when I had questions. They shipped the watch quickly and with incredibly protective packaging. I could not be happier. Thanks again!

I purchased a Seiko watch from Harvey Store. What initially appeared to be a normal purchase turned into a very disappointing experience when the watch was examined by Seiko's service organisation in the Nordics.
Seiko's service organisation identified several issues with the watch, including:
a non-original case back;
a defective movement;
a damaged dial;
a bent Seiko logo; and
indications that the watch had been opened and modified.
The matter was subsequently escalated to Seiko Japan, which reviewed the case and confirmed in writing that:
Harvey Store is not an authorised Seiko dealer;
the watch has a non-original case back and glass;
the case number and serial number do not correspond to this model;
the watch has been modified by a third party and sold through an unauthorised dealer; and
the warranty card issued by Harvey Store is not valid.
Seiko Japan therefore advised me to contact the original point of purchase.
I requested a full refund from Harvey Store on 30 July.
Instead of addressing the refund request, Harvey Store has refused to provide a refund and is insisting that I send the watch back to them so that they can put it through their own "service process".
Harvey Store has also stated that the watch was originally sourced from an authorised Seiko dealer. However, despite being asked to substantiate this claim, Harvey Store has not provided any documentation or other evidence identifying the alleged authorised dealer or demonstrating the provenance of this particular watch.
This is particularly concerning given Seiko Japan's written confirmation that Harvey Store is not an authorised Seiko dealer and that Seiko was unable to trace how the watch was supplied to Harvey Store.
I have provided Harvey Store with the written findings from both Seiko's Nordic service organisation and Seiko Japan. Nevertheless, they continue to refuse to address my refund request and instead want me to send the watch back to them for further inspection.
The issue is not that I received poor service; the issue is that I received a modified watch and, despite Seiko Japan's findings, the seller refuses to provide the refund I requested.
I expected a professional watch retailer to take responsibility and provide a straightforward resolution. Based on my experience, I cannot recommend Harvey Store and would strongly advise anyone considering purchasing a watch from them to carefully verify the watch's provenance, components and warranty status before making a purchase.
Update following HarveyStore's response:
HarveyStore's response does not address the central issue.
The watch was examined by Seiko's service organisation in the Nordics and was found to have been opened and tampered with, with non-original components fitted. The matter was subsequently referred to Seiko Japan, which independently reviewed the case and confirmed the same fundamental findings. Seiko Japan specifically confirmed that the case back and glass are non-original, that the case and serial numbers do not correspond to the SRPD59K1 model, that the watch has been modified by a third party, and that the warranty card issued by HarveyStore is not valid.
In other words, Seiko has already investigated the watch twice – first through its Nordic service organisation and subsequently at Seiko Japan level.
HarveyStore now refers to an inspection by Seiko Germany. This was not specified in their previous correspondence, where they only referred to an unspecified "appropriate service channel". In any event, another inspection does not change the findings already made by Seiko Nordic and subsequently confirmed by Seiko Japan.
I have also asked HarveyStore to substantiate its statement that the watch was sourced from an authorised Seiko dealer. No evidence identifying that dealer or establishing the provenance of this particular watch has been provided.
I have not refused to cooperate with a legitimate technical assessment. I have declined to send the watch back to HarveyStore for another inspection when Seiko has already established that the watch has been tampered with and contains non-original components, and Seiko Japan has determined that the HarveyStore warranty card is invalid.
The fundamental issue therefore remains unchanged: I received a modified watch, the manufacturer's own assessment confirms that it was tampered with and that the warranty is invalid, and HarveyStore has refused my request for a full refund.
Update 21 of August
If HarveyStore is now offering to send me a prepaid return package and handle the entire warranty process, including examination, repair and all related costs, at no cost to me, I am prepared to consider to return the watch. This is a new offer, which was never presented before.

All fine, normally I don't write reviews, this time since UPS lost my package, the take care of all and reship the parcel! 100% reccomended

I was very satisfied with my experience. The customer service was excellent – they were very responsive, helpful and answered my questions quickly. The order was processed smoothly and the goods were delivered quickly and exactly as expected. Great service overall and I would definitely recommend this company.

Read some negative comments, but still ordered through them.

Watches were delivered in 3 days and as expected. So, far good experience

I purchased a Citizen watch that was listed as in stock at the time of purchase. I paid immediately and, because I wanted to receive it as soon as possible, I also paid extra for express shipping (2–3 business days), which cost roughly twice as much as the standard delivery option.

After almost 10 days, I still had neither the watch nor a tracking number. I contacted customer service and received a prompt reply. They informed me that the watch was not actually in stock and claimed that this was clearly stated on the product page. I checked again and, indeed, a new message had appeared saying that the watch would be available in 30 days, plus another 5 days for shipping.

A few days later, about 15 days after placing my order, the message on the website changed again, this time stating that the watch would be available in 5 days. I contacted them once more. They apologized and confirmed that the watch would be shipped the following day. It was shipped as promised, but despite having paid for express delivery, it still took 7 business days to reach me after dispatch.

I am giving two stars instead of one for two reasons. First, when the watch finally arrived about a month after I had placed my order, it was clearly factory sealed and in perfect, brand-new condition, so it was obvious that the box had never been opened. Second, although I believe I was misled and that the product page was altered after my purchase, their customer service always responded promptly to my messages.

Had I known from the beginning that the watch was not actually in stock, I would have bought it from another retailer at the same price and would have received it within three days.

I ordered a Garmin D2 Air X15 watch on 13 June. At the time of ordering, the watch was shown as being in stock, so I expected normal processing and delivery within a reasonable timeframe.

Unfortunately, after placing the order, it remained completely unclear when the watch would actually be delivered. Even after contacting customer support, I did not receive proper clarification. After waiting for weeks, I sent an email on 3 July requesting cancellation of the order and a refund.

Despite that cancellation request, the order later appeared to have been shipped. By that time I was already abroad and no longer able to receive the package, meaning the shipment will likely be returned.

Overall, this has been a very disappointing experience. If a product is advertised as being in stock, customers should be able to rely on that. Delayed fulfilment, unclear communication and shipping after a cancellation request are not acceptable. I expect a full refund of the amount paid.

fine watch. When the delivery company failed to deliver to the address given, Harvey Store people stepped in to get things right - successfully.

Hi Harvey store,

I want to change my review from 1 star to 5 stars. I had little concerns in the beginning and gave a very bad rating. I regret it. The customer service was great, always responded and I received my watch today on 8th July 2026. Offcourse the watch is genuine, good packaging and everything smooth. I love the store, and their collection and prices. Team was very supportive and reassured me that everything will go smooth. It did go smooth and I'm very happy. This is a genuine review and I'm really sorry for reacting. I was biased and scared because of some negative reviews but no! It worked for me and I'm planning to order again. Thank you team. Thank you so much ❤️

I was looking to purchase a minimalist watch and I settled on a Nomos Club.The Harvey store gave me a great price and even with US duties, the price was less than what it would cost in the US. I was kept informed by the Harvey Store as my purchase made it through a lengthy journey through our crazy customs process, I would highly recommend the Harvey Store.

This website is a scam and all the negative reviews are all true. After purchasing your product the merchant follows up with an email that they will be a 25% import fee and after agreeing to this the merchant lacked communication throughout. No estimation on the delivery status, no tracking information or stock availability. For 3 weeks, my payment was stuck in pending and it wasn't until last week that the store accepted my payment confirming the order just for them to cancel the order a week later as I contacted my bank.

This store lacks legitimacy and I will be taking this further to see this store gets closed.

First-time buyer, bought a Tissot Gentleman 38mm on June 10 and selected express delivery (€25 extra), received UPS tracking number the next day but since then the order hasn't moved (UPS says it's waiting for the package). When the purchase was made the watch was listed as in stock, with shipping after 1 day. It still is listed as such. Pretty disappointing to pay extra for fast delivery when the bottleneck is the store actually dispatching it.

Tried contact via email and phone, to no success (to be fair, I sent the email today so that's ok).

I will travel soon and if this goes like some other reviews here, I'll likely have trouble receiving my package. I'll be more than happy to turn this into 5 stars if I get the watch on time.

Outstanding customer service, very helpful through customs! Very happy with my watch, great quality and a trustworthy company, will be a returning customer

Professional, very competitive pricing and swift delivery. Made sure delivery has arrived and everything was in order. Overall great experience.