Happy Homewares Reviews 

24
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I ordered a floor lamp. I was impressed by the quality when I got the item but unfortunately the top switch wasn't working. Emailed Happy Homewares and they promptly sent a replacement.

Rated 5 out of 5 stars

Ordered a retro orange lampshade which looked absolutely amazing but unfortunately it didn’t sit right with my light fitment.Was promptly refunded and would have no hesitation in ordering from this co... See more

Rated 5 out of 5 stars

I have made two separate purchases and on both occasions I have found Happy Homewares a company you can rely on. The service has been exceptional. From the time l placed my order l am informe... See more

Rated 5 out of 5 stars

I ordered a 12-inch lampshade and was really impressed by how quickly it arrived – it was delivered next day. The quality of the shade itself was even better than I expected. It looks perfect in my li... See more

Company details

  1. Lighting Store
  2. Decoration and Interior Design Store
  3. Home Goods Store
  4. Lamp Shade Supplier
  5. Lighting Manufacturer

Written by the company

At Happy Homewares, we’re passionate about helping you create a home that’s warm, stylish, and uniquely yours. With a focus on quality-crafted lighting, decor, and gifts, we bring together beautiful designs that make every room feel inviting. Discover our carefully curated collections and let us inspire your home with pieces that blend elegance and comfort.


Contact info

4.2

Great

TrustScore 4 out of 5

24 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(24)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

I ordered a floor lamp. I was impressed by the quality when I got the item but unfortunately the top switch wasn't working. Emailed Happy Homewares and they promptly sent a replacement.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding

A fabulous selection of lampshades offered, along with ample product support information on their website.
Beautiful quality products, packaged with absolute care for the delicate products form during transportation.
Outstanding, first class service all in all.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Living room looks way pricier than it was

Redid the lighting on a tight budget and wasn't expecting much from the pendant light I picked but it looks properly expensive now it's up. Build feels solid too, none of that flimsy plastic edge you get from cheaper decor sites. Box had foam packed round the glass shade so nothing chipped in transit which I was half expecting given how much it moved during delivery according to the tracking. Instructions for hanging it were clear enough that I didn't need to call my dad for once. Eyeing the matching lamp for the bedroom next.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

A very happy customer

I bought 4 garden lights from Happy Homewares and have to say i'm delighted with the light, delighted with the quick (on time) delivery and even the packaging was excellent. Great lights at a fantastic price. Very happy customer.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Ordered a retro orange lampshade which looked absolutely amazing but unfortunately it didn’t sit right with my light fitment.Was promptly refunded and would have no hesitation in ordering from this company again, as I could not fault the delivery, return and refund arrangements. It was such a shame the shade wasn’t suitable as it was so lovely.

11 June 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a feather floor lamp via…amozen

I ordered a feather floor lamp via amazon . Im absolutely fuming at the mess you expected me to ac ept. Hardly any feathers , yellow glue showing,, bald patches . Tried blowing feathers to puff it up and a load of feathers came off! How you call this elegant and chic? How you expect me to accept this for £69. Is a joke. I have asked for a replacement shade made properly i. Brought a pink one 2 years ago and it's bigger and full of feathers . This is a absolute mess. Im so angry you even had the nerve to send this out! Amaozen and myself have tried. Contacting you but mo reply.

6 May 2026
Unprompted review
Happy Homewares logo

Reply from Happy Homewares

Hello,
Thank you for taking the time to share your feedback, and I'm really sorry to hear the lamp didn't arrive in the condition you were expecting. That's certainly not the standard of quality we aim for, and your disappointment was completely understandable.
I'm pleased we've since been able to connect with you directly and reach an outcome we hope you're happy with. Looking after our customers (especially when things don't go to plan) is something we take very seriously, and we always want to make sure issues like this are put right.
Thank you for your patience throughout. Your replacement part will be with you soon. Please don't hesitate to reach out if there's anything further we can do for you.

Kind regards,

Rated 5 out of 5 stars

Great product and very fast free delivery

I have just received my beautiful Victorian lamp shade. It reached me less than 24 after I ordered it. I've no idea why there's bad reviews, I will use this company again and would highly recommend.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Nice lights

brought on B&Q site as a trusted seller, due to a problem with Royal Mail I had to re-order but they arrived 2nd time, all perfect,

18 February 2026
Unprompted review
Happy Homewares logo

Reply from Happy Homewares

Hi Emma,

Thank you for your review, and I’m really sorry for the frustration caused here.

I’ve looked into this order and can confirm it was dispatched on time on 5th February. Unfortunately, there was a delay within the Royal Mail network, which meant the tracking did not update for some time. The parcel was later scanned and successfully delivered to your chosen B&Q store on 19th February.

As the delivery exceeded the expected timeframe, the marketplace processed an automatic refund, which is outside of our control as the seller.

We completely understand how frustrating it is when tracking doesn’t update, and we’re very sorry for the experience this has caused. As we weren’t made aware of the delay, we didn’t have the opportunity to investigate sooner.

This certainly isn’t the level of service we aim to provide, and we apologise for any inconvenience caused.

Many thanks,
Happy Homewares

Rated 1 out of 5 stars

Order Confirmation #6JUFI58A8

I order a bathroom light fitting which stopped working in less than a month. I contacted the support team via email with pictures and an explanation of the issue and have followed up again without any reply or acknowledgement. I have now paid for an electrician twice to fit two different light fittings leaving me significantly out of pocket due to this company's defective product and the poor customer service is staggering!

Please note that the reply below is untruthful. I replied to their email on 20th January at 08:41 with images of the fitting and another explanation of my issue. I also followed up again on 23rd January at 15:40 asking for an update and have yet to receive a reply or an acknowledgement.

3 December 2025
Unprompted review
Happy Homewares logo

Reply from Happy Homewares

Thank you for taking the time to leave a review.

We are very sorry to hear about the issues you experienced with the light fitting and appreciate how frustrating this must have been, especially given the inconvenience of arranging an electrician.

We would like to clarify that we did respond to your email on Monday, 19th January, following receipt of your message on 17th January, requesting further details so we could assist. Unfortunately, we did not receive a reply after this, so we were unable to progress the matter further at the time.

That said, we absolutely want to resolve this for you. Please contact us again directly at contact@happyhomewares.co.uk, referencing your order number, or by replying to our previous message, and we will be more than happy to resolve this for you.

Customer satisfaction is very important to us, and we are always keen to ensure any issues are handled as quickly and fairly as possible.

Kind regards
Happy Homewares

Updated Reply:
We are currently reviewing our correspondence to understand why your subsequent replies may not have reached us, as we do not have a record of receiving messages dated 20 or 23 January.

We are sorry for any breakdown in communication. We will also attempt to contact you directly using an alternative email route in the hope of resolving this as quickly as possible.

Rated 5 out of 5 stars

I ordered a pendant light and fitting…

I ordered a pendant light and fitting from this Company - such a lovely company to deal with which was a very pleasant surprise after my recent dealings with online orders....my pendant light came super quick well packaged and at great price..!
I will be ordering again in the near future.
RECOMENDED
Thank you Happy Customer

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Very good to deal with

Bought a beautiful light from them at a very good price. There was a slight issue but the customer services have been excellent. Would definitely buy from them again. This is a genuine review!

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Great Quality

High quality product, fast delivery and great customer service. Couldn't ask for more. Would highly recommend.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

I was surprised at how good my item was…

I was surprised at how good my item was for the price. Bought my mum the emerald glass table lamp and she’s over the moon with it. I had an issue with my card payment (my fault not theirs) and the guys at happy homewares we super helpful. Overall very pleased and will be back next time I’m in the market for a lamp. Thanks

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and great quality!

I ordered a 12-inch lampshade and was really impressed by how quickly it arrived – it was delivered next day. The quality of the shade itself was even better than I expected. It looks perfect in my living room. Would definitely order from this company again and highly recommend them!

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Fast an easy shopping…

Such a fast an easy shopping experience. Ordered and was Delivered the next day! I needed to clarify a few things first and the customer service was really helpful and quick to respond to me. Thank you Happy Homewares

20 June 2025
Rated 5 out of 5 stars

Great customer service

Great customer service. Had an issue with my order (my fault) and customer service were really helpful. The order arrived quickly and is great. My wife loves it! Will shop again

26 June 2025

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