Mathmos Reviews 

DON'T bother getting the packs of spare bulbs for the Astro. They 'pop' within a few weeks. Customer service were very unhelpful: apparently 'they haven't had other customers with this problem'.....WRONG, found several complaints online with the exact same problem..... They refused to replace the bulbs as I'd had the pack for over a year (despite my explaining - twice - that I'd been in hospital which was why I hadn't been able to deal with the complaint earlier). Apparently you're supposed to find out within a year that all the TEN bulbs in a pack are no good.....I don't think so! What on earth is the point of a year's guarantee on a pack of ten bulbs?! NOT the kind of service you expect from a long-established company like Mathmos. My local electrical dealer has incidentally had the exact same problem with Mathmos bulbs - & their lack of customer service.
I shall do as I see online others have done and buy another brand, probably Philips.

Very helpful staff had a problem with a lava lamp. Had a new one sent out in two days, such quick and excellent service.!!

The worst company I’ve ever shopped with . Horrendous customer service . Save your money and shop elsewhere . I got sent a faulty item , took me 2 weeks of asking for a replacement , being promised daily it had been sent when clearly hadn’t . Finally get replacement today and they don’t send me a stand for it . They don’t care about their customers ..

Amazing, I have been using Mathmos since the mid 90's and never once had a bad experience, Excellent service all around. DPD are the best courier service to use. Just excellent

Wow...this is a thing of beauty. I bought a Mathmos Evo lava lamp. It works using tealights. Like my other models this is stunning to look at and just oozes quality. It arrived in the usual high quality packaging, the day after it was ordered. It takes around thirty minutes to start doing it's thing but the advantage of this model is that you can use it anywhere you don't have a power supply. There were a few tealights to get started with. They have to be a specific tealight to make the lamp work correctly. This would make a great gift for anybody, young or old. I'm so happy with mine.

Bubbles in glass bottles

I've bought a lot of lava lamps and bottles from Mathmos and spent a lot of money on them to realise it's hit and miss what kind of quality you get when it arrives.

Mainly due to the bubbles in the glass bottles, which are normal according to the company and they have a tolerance and even mention it as normal on their website.

But on their most recent release of the Heritage bottles, green/amber and blue/amber where you pay more for a 'special fill' these bottles have a lot of bubbles in the glass.

My blue bottle is especially bad, I've not had a bottle that bad from them, and if there are any issues, usually customer service are very good and happy to replace the bottles.

Not this time, despite this bottle being very bad, customer service think it's ok and normal so I have to live with it.

Hopefully you get lucky and get a great bottle each time you order 👍5

Ordered a new bottle for my Astro lava lamp. It arrived promptly and worked fine, but I noticed there was a small rough patch on the glass. I took a photo and emailed it to Mathmos asking how to remove it. Mathmos responded within a few hours explaining that it was glue residue from the capping process, which should have been cleaned off the bottle after filling. They said I would be able to pick it off, but that the bottle should have been caught by quality control and not sent out. They sent me a brand new bottle, which was received less than 24 hours later. Great customer service. Thank you.

I bought a cheap lava lamp as a birthday present for my nephew, and it got me thinking, “Hey… that’s pretty f*ing cool.” So I did a little research and discovered Mathmos—the OGs of lava lamps. I figured if I was going to buy one for myself, I might as well get the lava lamp.

As a huge vinyl collector, seeing the Astro Vinyl lava lamp felt like it was meant to be. It was an instant purchase.

I just know this thing is going to be with me for life. The build quality is fantastic, and I love that you can swap out the bottles whenever you fancy a different look. I even added a second bottle to my order because there was a discount when buying it with a lamp—an absolute no-brainer.

Delivery was free, it arrived within 48 hours, and I got loads of updates along the way. The whole experience was completely stress-free.

Mathmos… I love you. I already want another one. 🌋🚀🤘🏻

My experience with Mathmos may have had a slightly bumpy start, but what truly impressed me was the way their after-sales team handled everything afterwards.

From beginning to end, they were responsive, professional, and genuinely listened to my feedback. Rather than settling for an average solution, they went the extra mile to ensure I was completely satisfied. That level of commitment to customer satisfaction is something you don't come across every day.

Any company can encounter an issue from time to time. What really matters is how it's resolved, and in my case, Mathmos exceeded my expectations. They turned what could have been a disappointing experience into one that left me with even more confidence in the brand.

Their products are fantastic, but the after-sales support deserves just as much praise. It's reassuring to know that if something isn't quite right, the team will do everything they can to make it right.

A big thank you to the entire Mathmos after-sales team. Outstanding customer service, and a company I can wholeheartedly recommend.

Lovely product and great customer service. We got the candle powered one and we received the wrong colour. So we asked for a replacement and got the correct bottle sent - and told to keep the original. So we bought an extra "holder" and it made a great present fir friends. On the basis of the goodwill we've now splashed out on a full size modern copper model. Lovely red/pink wax and violet liquid. Thanks for this and the great customer service.

I agree with previous reviews. CHANGE YOUR DELIVERY SERVICE PROVIDER. I placed an order on Sunday (7 June) for next day delivery which I expected to receive by Tuesday. I was told it would arrive on Wednesday- not ideal since I paid extra for next day delivery, but as I need it before Thursday that was still ok. However, I’ve now received an email today from dpd (Wednesday 10 June) stating delivery is delayed. It’s impossible to contact them to get any information as to when it will be delivered. Will not ship with Mathmos again as a result. So fed up
With companies that mess customers around.

Excellent quality of product and great fun. I purchased a number of candle powered lamps, and they were most effective. However, one had a bit of a mix problem and I shared this with the team in Mathmos and they immediately replaced the lamp - thank you.

Very courteous and prompt response from math moss.

The worst customer service I have ever received. I purchased three wall mountable lamps and they sent me two bottles with three wall mounts. When I informed customer service about it they said I was lying and sent a picture of a box already taped as proof. Instead of sending the $35 bottle they missed, they accused me of lying, and scammed me out of my purchase. DO NOT ORDER.

Placed an order on the 15th April, said dispatch would be within 3 weeks. 3 weeks passed and no update.

I reached out to them to hear there would be a further delay of at least another 2 weeks, no further updates as of yet so we'll see!

If you are going to have further delays, at least communicate to those who have placed orders rather than the customer having to do the chasing.

Really disappointed

I ordered a lamp on Wednesday 22nd, last minute purchase for birthday present next day, I paid the extra for next day DHL delivery, email from carrier late on saying delivery will be today (Friday), no use.

I've emailed mathmos cancelling the order

CHANGE YOUR DELIVERY SERVICE!
I watched the DPD driver take a photograph of the front of my house, then drove away without delivering my package.
Then got a message telling me i have to go across town to a post office to pick up my package.
Can you explain why?
He was outside my house...

Excellent customer service and fantastic quality product! Will certainly be ordering again!

Mathmos lava lamps are beautiful and good quality. I’ve ordered from them online a few times and received my orders quickly and in perfect condition. When one order didn’t arrive as it had been damaged in the post their helpful customer service quickly replaced my order.
I thought I couldn’t love this company more but today I visited the showroom at their factory in Poole for the first time and spoke to quite a few members of staff who made us feel very welcome and went above and beyond to allow both myself and my child to look around the showroom and take photos and videos of all the lamps on display and to help me buy the lamps I wanted with the utmost patience whilst I took the time to decide. Everyone is so friendly and helpful here and in total I now own 6 of their lava lamps and 4 spare bottles so I think you could say I’m becoming a bit of a fan.