Hahn Air Lines GmbH Reviews 

Flight cancelled without reason while the same flight is still available for purchase online. No way to get in contact with customer service, emails dont get answered and they have no working phone number.
Just one big scam.

If it was possible, I would give them zero stars. Impossible to change my baggage allowance other than paying maximum price to do so, at the airport.

I lost 600+ because of their service... never again

I booked a round trip to Port-au-Prince (PAP), Haiti, on Booking.com, and the airline for the return flight was Hahn Air, a name I had only seen on travel booking websites until then. One the outbound flight, I flew with a different airline, a real one. The first leg of the return flight was supposed to be from PAP to Santo Domingo, Dominican Republic, with a 12-hour layover there. Five business days before that flight, I realized that this connection did not exist at all because the border between Haiti and the Dominican Republic was closed, and all flights between both countries had been cancelled FOR SEVERAL MONTHS. Yet Hahn Air was still selling those flights on a closed air route. I informed Hahn Air of this and asked them to find me an alternative flight home. Of course they told me to sort this out with the travel agent, Booking.com, and Booking.com said they didn't see any issue with my flight.
Long story short: Despite the five-day notice, Hahn Air did nothing at all and they left me absolutely stranded in Haiti, so I had to book a one-way flight out of the country at the last minute with a different airline and via a different route. Then it took Hahn Air five months to give me a full refund, after countless emails with them and infuriating calls with Booking.com (you should NOT trust their customer service either). They finally relented when I sent them links to travel advice pages from various national governments warning that that border had been closed for months, and a link to EU law reminding them that they cannot sell nonexistent services. They're a total scam, an airline that owns no planes and sell nonexistent flights on closed air routes.
The whole sorry affair happened in 2024 but I am submitting this review now because I just saw that they are again offering flights on a regional airline in the Caribbean and there are major inconsistencies between the travel dates on that regional airline's website and the dates offered by Hahn Air. So once again, they are selling bogus flights and scamming people right now.
AVOID THEM

I booked with Hahn Air and their operating flight was Norse Airways. After I received my confirmation from Hahn Air, I went to Norse Air website and indeed my details were there and I secured my seats. Hahn Air is a independent booking that you use and have to go back to the airways they are operating with to confirm everything.

I had my flight there were no issues whatsoever. Book with Hahn Air you won't be disappointed.

Purchased a ticket from edreams on January 2025. Flight said to be operated by Hahn Air technologies. When tried to check in, reservation never existed. Had to purchase my ticket again.
After a year, edreams has not reimburse my money even though I purchase ticket from them, arguing they have not been refunded by Hahn Air. Worst part, after seeing a lot of similar complains, edreams is still offering flights with this FAKE company.

Terrible - cancelled lang haul flight, which I had booked 8 months before 1 month before travel. I'm still waiting for my refund 2 months later! Do not reccomend - there's a reason why they're cheaper!

Suddenly cancelled my flight without any reason. They just decided they didn’t want to fly that day, but still continued to sell flight tickets for that day and time. Total scam company. Avoid like the plague.

I booked my Flight , all paid , then this airline tells me that this Flight is not going to happen ! so eine Scheiss Firma, I will distribute this Information world wide ! I know people everywhere !

Avoid at all cost. They moved my flight three hours early, didn't bother giving my contact info. to the carrier so I missed the flight, and now refuse to return the money the carrier has refunded. This company should not be allowed to operate.

These people cancelled flight back from Thailand without reason, offered me to stay in Thailand 4 days extra with no costs covered. Trying to contacting them is close to impossible! Will NEVER fly with them ever again!

Harnair doesn't even exist. We are stranded in the airport with no flights. This airline doesn't exist. The flight number doesn't exist. Even the company just fly cant help . We'll be seeking legal help on this situation as they are completely fraudulent and scam you and take your money. Flight 8024 doesn't exist. Left stranded with no way of getting home from bodrum. What a disgrace.

Never ever ever book a flight with them.
We booked a flight, they cancelled it, but then radio silence. We lost our money. Even the travel agent is unable to contact them.
Do not ever book with them.

No respect for customer rights
No support for customers

Never book with Hahn Air. I booked a flight with Expedia which went through Hahn Air. They cancelled the flight. Expedia informed me but Hahn Air did not. Expedia say that Hahn Air must refund me direct, but I cannot get through to them. They only accept communication via email, and their standard forms do not accept their own ticket numbers or IATA numbers so the form will not send. It is impossible to get a refund, and so I have no flight and I am out of pocket too.

I work as a travel agent for flight reservations. I worked with this company but their service is not good. I issue tickets for clients, sometimes travelers return because their reservation is not transferred to the airline. Also, sometimes I try to issue tickets but they are refused after the amount is withdrawn. I search the customer service but they do not have a phone number, only an email. There is no quick solution, no quick refund, and I have lost many clients unfortunately.

They sell flight they didn't have. Than they change or cancel. Without reason and refound. They are never on time. I see they leave on advance without some passengers.

Hahn Air is a pure pure pure fraud ! I am a Trustpilot VERIFIED user! If I would have checked first - here in TrustPilot before buying tickets from "Hahn Air" - then none of my sufferings would happen, and I would not need to give this review. So far - at this time - there are 22 reviews on Hahn Air and all of them have bad horrible reviews on Hahn Air with only 1 star from 5.
No reviews with 2-5 stars! Only 1 star 22 reviews. Not even 1 review with more than 1 star ! Why is TrustPilot giving them 1.6 stars from 5 ???? It clearly should be a solid 1 from 5 . I say ZERO from 5.
Hahn air does not even try to solve these reviews.
Never ever ever again Hahn Air.
They are selling tickets of another airline who has a direct flight from Mombasa Kenya to Kisumu Kenya like it is their airplain ! Well it is NOT their Airplain , it is a regular flight of Jumbo Jet. It is not like Hahn air leased this Airplain. And the Jambo Jet flight cost 70$ less.
What do you get instead in Return??? No customer service only thru email (great in not it?) , 70$ more added to the regular JamboJet flight, and completely misleading information, about Baggage allowance. JumboJet CAN NOT serv you , you must email to Hahn Air they have no phone number. I asked for a refund and cancel my tickets. I will update this reviews according to the outcome. I do not think they will respond.

As expected , I got an appeasing response from Hahn air "Customer Service" today , sending me to the booking site reservation. Claiming they can not cancel the tickets and return the money. Why they do not have a phone number ? Because people are going to curse at them and offend them. How can Germany allow such a fraud airline to operate ? This is why Germany is braking apart. If you are a --> masochist <-- , go ahead and use Hahn air.

Never again

I booked a flight via Expedia with Hahn Air Geneva.... It showed me that I failed on booking. Half hour later, my bank account informed me that the payment of 143.45 SHF at Hahn Air was successful. I tried to contact with expedia and Hahn air on website to get my money back. But I see no hope for me 'cause neither of them reply me.