Fabulous friendly and very informative and helpful. Took time to explain options and spent a lot of time working around our requests. Immediately sent up to date emails with details needed. Great to h... See more
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Company details
- #7 of 11 best companies in Tour Operator
- #1 of 2 best companies in Cruise Line Company
Written by the company
GLOBAL TOUR OPERATOR & LUXURY CRUISE LINE... At HolidayMax, our philosophy is simple: world-class luxury river cruising and touring — all at exceptional value. HolidayMax operates its own exclusive fleet of boutique-sized riverships on Europe’s regal rivers and Asia’s exotic waterways, including the Mekong. These fully-featured ships combine state-of-the-art facilities with elegant styling and a modern, cosy, friendly atmosphere. HolidayMax operates immersive escorted touring across Europe, Asia, Africa, North America and Australia, as well as ocean cruise packages combined with our exclusive pre-cruise touring. Packages are all-inclusive, with all flights, hotels and transfers taken care of for you. We are passionate about showing you the heart of each destination, enabling you to be truly touched by new experiences and unforgettable moments. Through being highly-automated and super-efficient, HolidayMax has eliminated the clunky inefficiencies and middle-men of legacy travel providers — and we pass these cost benefits directly to our guests. Our ready-made all-inclusive packages mean every detail is taken care of, allowing you to simply relax and enjoy your journey. Live life to the full. We’ve taken care of the details; you just need to relax and embrace your sense of adventure. With dedicated teams across Australia, a New York City regional headquarters, and operations in London, Rome, Amsterdam and key locations throughout Asia and Africa, HolidayMax delivers seamless experiences. Over a million holidays have been enjoyed, supported by thousands of five-star reviews, along with a strong commitment to sustainable tourism. HolidayMax was founded in 1996 by the Harding family. The company began by showing visitors the best of Western Australia before expanding across Australia. At the request of loyal customers, it grew into international bucket-list destinations under the HolidayMax brand. Today, HolidayMax remains 100% owned by the Harding family and is Australia’s largest privately owned travel company.
Global Tours & Luxury River Cruises
Written by the company
- Maximise your holiday with HolidayMax.
- We are passionate about showing you the heart of each destination, enabling you to be truly touched by new experiences and unforgettable moments. Live life to the full. We’ve taken care of the details; you just need to relax and embrace your sense of adventure.
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Contact info
138 Railway Parade, West Leederville, 6007, Perth, Australia
- 1300 887 469
- bookings@HolidayMax.com
- holidaymax.com
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Replied to 5% of negative reviews
Typically replies within 48 hours
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Price seems good
Price seems good, too early in booking process to be able to give a more thorough review.
Great holiday package
Great holiday package. Easy booking system. Only downside there was nothing that said once deposit paid, full payment was expected in 2 weeks. I was contacted the next day which was great. And good to know office is in WA.
Great holiday
The whole trip was well organized and the accommodation was excellent. One person that made it a memorable trip was out guide Lucien who went out of his way to make things work.
Early stages but our initial contact…
Early stages but our initial contact with Holiday Max has been positive.
As a first time traveller to the UK it…
As a first time traveller to the UK it is a fantastic tour. Gives you a great insight of a lot of things and places. Steph our tour guide and Mole our driver were exceptional.
Highly recommend using Holiday Max…
Highly recommend using Holiday Max ..Easy simple process of booking out next holiday and thankyou for timely responses when we reached out .
It was fantastic how it was planned…
It was fantastic how it was planned out. Had a fantastic time
Loved the great communication and…
Loved the great communication and answers to all our questions really promptly, great customer service!
Introduce instalments
Very helpful staff.
My only disappointment with the company is having to pay the full cost of the tour - 10 months before the leaving date.
It would be very helpful if you could apply instalments to even out the cost.
Excellent customer service
Excellent customer service. Sooo looking forward to the trip next year. Thank you HolidayMax.
Good value
Good value. Good service over the phone. Would like to have got an indication of when flight details are likely to be available as indications there are only 24 hours to make amendments.
Knowledgeable and friendly staff
Knowledgeable and friendly staff. Prompt communication
This is our second Holiday Max booking
This is our second Holiday Max booking. We always are pleasantly suprised with our accommodation and itinerary. Hugh is always our consultant of choice. He is so helpful, informative and friendly.
Best trip ever
Remmy is a delight to deal with re all…
Remmy is a delight to deal with re all our holiday European trip. Thanks Remmy. Craig Leigh
A great organize tour with great sites…
A great organize tour with great sites visited
tour guide was very passionate
The consultant was very helpful and…
The consultant was very helpful and guided us through the booking process.
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