Hozah Reviews 

My first time paying for parking at Castle Quarter, Norwich. Improvements need to be made on the payment platform, which is clunky, laborious to navigate and not smooth. Additional customer service telephone contacts would be remarkably helpful for customers trying to pay, especially for one-off charges. Looking at the companies turnover, there is plenty of capacity for employing a customer service team.

Very good system. Easy to sign up. No faffing about with apps and logging in or needing a signal. Great idea

We have used Hozah parking for a while now adding different cars we have had to the list of auto payment. I do remember having an issue a while back but also remember the customer service person being really efficient too...(just gone back through emails, it was Harry). I know these parking companies get a real caning when customers genuinely have issues but Ive never had a problem with the autopay.

An erroneous charge was applied to my account and the Hozah team dealt with it swiftly and promptly with no hassle. Very impressed with the response and resolution compared to many of the other parking companies.

I had a problem with the website and managed to book the incorrect car park initially. I informed the support team of the error and they very promptly refunded my money such that I was only charged for the parking used. I very appreciated the speed of resolution.

Quick and Reassuring answer to question about AutoPay

We inadvertently exited the car park without paying.
We signed up for auto pay but were not sure how it worked because we had left the car park.

We contacted Hozah and they asked us to confirm the time of the visit, and despite being very busy, sorted out the payment and ensured we did not receive a fine.

Lovely service and everyone was very helpful.

Brilliant service, so easy with autopay set up, no need to worry and locally to me hoozah parking is based in the town center so its just perfect! No stress at all.
Customer service is really fast to reply back and its very easily accessible from the website, no need to search for it and how to contact. Lovely people and sorting out the issue perfectly.
Very recommended - max stars!

Good customer service, had no issues with this company, good rates for parking, recommended.

I made a mistake and the team helped me out with no fuss

Parked overnight in pepper st carpark, machine over charged us. Emailed company and was resolved in two days with overpayment refunded back to my account. Excellent service and communication.

I find the Hozah website very difficult to navigate, not sure if it because I use a tenant pass. Not being able to stop and restart the tenant pass or update my card details myself is very annoying.
However, when I got a response to my email, Stacey was extremely helpful and went above and beyond to help me. Her support reduced my frustration at Hozah considerably. Stacey is a terrific asset to the Hozah team.

Great car park no issues, would recommend.

I had an issue with a parking session I booked by mistake.
Great service from the support team who resolved it very quickly. Thanks

I had an issue to which I was completely at fault. They sorted the issue no questions asked to which I’m really appreciative for that. Thank you

Quick response from customer service to get my query sorted.

app is super clear and easy to use , really appreciate Hozah for making parking easy

I use Hozah for parking at Ewood park. I recently had an issue at they sorted out the problem really quickly- excellent service