HotelCard AG Reviews 

Reply from HotelCard AG

Apr 15, 2026

Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations.

Regarding hotel availability, each hotel independently decides how many rooms (contingents) they make available on our platform. This typically depends on occupancy levels, seasonal demand, and their revenue strategy. As a result, availability can vary and may be more limited at certain times. The HotelCard concept is based on offering discounted rates during periods of lower occupancy, which is why hotels also control both availability and discount levels.

Our prices are based on rates provided by OTAs (Online Travel Agencies) and are subject to dynamic pricing. We regularly monitor our price promise and take action where discrepancies occur. When comparing prices, it is important to ensure all conditions are identical, including travel dates, number of guests, room category, cancellation policy, and included services such as breakfast, as these factors can significantly impact the final price.

We’re also sorry to hear that you found our app and website difficult to use. We continuously work on improving usability and the overall booking experience.

Please feel free to contact our support team directly so we can review your case and help you find suitable alternatives.

Thank you again for your feedback.

Reply from HotelCard AG

Mar 24, 2026

Thank you very much for your kind words! 😊
We’re really glad we could help resolve your issue quickly and that you had a positive experience with our team. Don’t hesitate to reach out again if you need anything—we’re always happy to help!

Kind regards,
Your HotelCard Team

Reply from HotelCard AG

Feb 24, 2026

Thank you very much for taking the time to share your experience.

We’re delighted to hear that you’ve had a positive experience overall. It’s wonderful to know the savings have been noticeable and that our customer support team was able to assist you when needed.

We also truly appreciate your honest feedback regarding destination variety, peak-date availability, and response times. Your comments are invaluable and help us continuously improve both our hotel selection and our service.

Thank you for being part of our community – we’re happy to support your travels across Switzerland and look forward to accompanying you on many more journeys.

Reply from HotelCard AG

Feb 10, 2026

Dear Mark,

Thank you so much for your kind words and for taking the time to share your experience! We’re delighted to hear that you enjoy exploring Switzerland with HotelCard and that you found our team responsive and helpful.
We look forward to supporting you on many more trips in the future!

Your HotelCard team

Reply from HotelCard AG

Aug 6, 2025

Dear Josh,
Thank you very much for your kind words! We’re glad we could make your cancellation smooth and hassle-free. Our team takes pride in offering fair, flexible, and friendly service, and it means a lot to know this made a difference for you.
We look forward to welcoming you back to Switzerland and to HotelCard soon.
Your HotelCard team

Reply from HotelCard AG

Jan 17, 2025

Dear Ms Hertelendi,

We’re truly sorry to hear that HotelCard didn’t meet your expectations. While we unfortunately did not receive your initial communication regarding the cancellation, we can see that your most recent message was received, and we’ve been accommodating in your case.

It’s very important to us that our community is made up of enthusiastic members who enjoy using our service. If you have any further questions or concerns, please don’t hesitate to contact us—we’re here to help. :)

Kind regards,
Your HotelCard Team

Reply from HotelCard AG

Sep 27, 2024

We're sorry to hear that your experience wasn't what you expected.
We truly believe in transparent communication, which is why we send several reminders about automatic renewals, including a personal email. We always want to work with our members to find a solution, but since you hadn't reached out to us directly, we weren’t aware of your concerns at the time.
The good news is that we've now contacted you personally and offered a solution, which we're happy you've accepted. Do not hesitate to contact us again directly if you have any other concerns. We're here to help.

Reply from HotelCard AG

May 6, 2024

Thank you very much for your glowing review! We're thrilled to hear that you had a positive experience with our customer service and booking options. We wish you many new travel experiences with your HotelCard!

Reply from HotelCard AG

Feb 9, 2024

What a great feedback! Thank you for sharing your experience with us. We are delighted to read that you are satisfied with our product and services. We wish you many more hotel stays with your HotelCard!

Reply from HotelCard AG

Jun 7, 2023

Dear Mr. Richards

Thank you very much for your message. As you mentioned correctly, HotelCard is a subscription. After the expiration of its validity, the personal membership is automatically extended for the next 12 months unless a cancellation is received in time. The cancellation deadline is 15 days (before the expiry date of the card).

Transparency is very important to us. For this reason we inform our members several times about the automatic renewal of their membership (e.g. in a reminder e-mail which we send out to you 30 days before your HotelCard expires, on our website, in our FAQs etc.)

As far as I could see in our system, we were accommodating in your case. It is important to us that our community is made up of enthusiastic members who enjoy using our service. Please do not hesitate to contact us if you have any further questions or concerns. I am sure that together we will find a great solution :)

Reply from HotelCard AG

Jun 7, 2023

As I can see, your review dates back a few years. In the last few years we have completely reinvented our concept and are now a new company - with a unique offer. Today you benefit from up to 50% off (always the best available rate) at over 500 top hotels. Our website is completely new and the user experience has been greatly improved. We look forward to seeing you at www.hotelcard.ch :)