I’m so fed up with HotelCard
I’m so fed up with HotelCard. I subscribed a year ago, hoping I can use it, but whenever I travelled in Switzerland they never had options in the destinations I was looking for. Since I didn’t use it I cancelled my card when I received an email that my subscription is about to be renewed. Still, I keep receiving reminders that I have to pay an annual fee. Every single time I receive an email I send an email to their support that I have cancelled and I get zero response, but they don’t forget to send me reminders plus late payment fees.
This is just another scam you are not able to get rid off.
Reply from HotelCard AG
Dear Ms Hertelendi,
We’re truly sorry to hear that HotelCard didn’t meet your expectations. While we unfortunately did not receive your initial communication regarding the cancellation, we can see that your most recent message was received, and we’ve been accommodating in your case.
It’s very important to us that our community is made up of enthusiastic members who enjoy using our service. If you have any further questions or concerns, please don’t hesitate to contact us—we’re here to help. :)
Kind regards,
Your HotelCard Team