knuspr.de Reviews 

The chicken had a use-by date that was two days after delivery. They also owe me a a 10 EUR voucher offer wasn't applied.
They ignore all emails that you send to their customer service address.

Average delivery time is 45mins-1.5 hrs late

First try of this service.
They show drink prices without deposit cost, and then deposit cost just adds automatically in the basket.
Some drink prices are outrageous.
An expensive product priced by weight said 250 grams but was actually 233 grams.
Complained by emails, they completely ignore.
Unbelievably bad for a supermarket delivery service.

I have been a Knuspr monthly member for over a year, and last month I switched to a yearly membership.

Yesterday I learned that Knuspr recently abandoned its previous approach of compensating delivery delays of more than 20 minutes with 4 credits.

Customer service explained that the company decided to reinvest these funds directly into improving logistics and delivery punctuality.

Service improvements are the company’s responsibility, not something customers should fund through service failures.

I believe such changes should be formally announced to all customers, so we can make informed decisions before purchasing membership.

Delivery services are always tricky, but Knuspr has been great so far. Responsive customer service, on time, good quality products. We're very happy. Please keep this high level of service!

As per below response from Knuspr, I have received the email from Trustpilot. I have provided my contact email — as a supportive customer — not because I need to prove to you that my reviews reflect genuine experiences, as that email indicated.

If you contact me, I am happy to manually provide any evidence needed for your investigation. Yet, your ICT system should already be able to identify automatically, on Nov 28, which customer service agent connected to and disconnected from customer service live chat, bypassing the mandatory step of sending follow-up emails. If nowadays your ICT system still cannot do this, then Mark Hübner got some work to do. Am I exaggerating?

Furthermore, the agent stated in the chat that he/she had forwarded my message to the “responsible department” within your company. Therefore, you should already have sufficient cross-department information on this case. You may consider to prioritize verifying whether “forwarding to the responsible department” in your workflow is genuine — rather than concerning about whether my reviews are genuine experience. Ja?

I’m really disappointed with my experience. The vegetables I received were in such poor condition that most became inedible or started rotting within a few days. I ended up throwing a lot away.

On top of that, one item was missing from my order. I reported it immediately and repeatedly explained that I wanted a refund to my bank account, not store credit. I sent my account details as requested almost a month ago, yet nothing has happened. Instead, they keep insisting they’ve added credits to my account, even though I made it clear I don’t want them. They’ve now stopped responding to my emails altogether.

It makes you wonder how many small missing-item credits they keep on customer accounts without ever issuing the actual refunds. Easy revenue if people don’t notice or don’t complain. I definitely won’t be using this service again.

I had today a very bad experience with the Knuspr company as I did order and psaif tablets for my wife and received confirmation of the order and notification of delivery time but i fortunately was out for business
Few minutes after attempted delivery the rider did cancel the order.
When back home I did call the service center informing me that I will get my money back , however I needed those tablets, instead of leaving the packet to one of neighbors or a note for collection
I find this attitude totally unacceptable and not customer orientated I will not recommend to use their service

I’m so happy I found Knuspr! The only place where I can order Marks & Spencer products which I love. Was missing smth like that in Berlin

My €100 grocery order arrived smelling of cigarette smoke, all bags and products were affected. Customer service offered only 10 Credits and never replied after I asked for a proper solution. Very disappointing.

I’ve been using Knuspr for about a year now and it’s easily one of the best grocery delivery services I’ve tried. Deliveries are reliable, most of the drivers are genuinely great, and my orders have always been spot on.

For context: I’ve used Instacart in the US (meh), Ocado in the UK (decent but with a shrinking selection), and Flaschenpost here in Germany (fine, but limited). Knuspr matches or beats all of them.

Out of curiosity, I once gave the REWE delivery app a try… let’s just say it was such a painful experience that I ran straight back to Knuspr and never looked back.

My only small wish would be for Knuspr to expand its range of regional European and Asian products — more French, Spanish, Indian, Chinese, and Japanese options would make an already excellent service even better.

Experience is good. I loved that I can order same day and select a specific time. Delivery was on time and I received my order. My order included broccoli, but I received a cucumber instead 😅 but It was fine.
Main issue or why I'm giving the 4 stars is the amount of bags I received. It's a waste of resources. I had a big bag with just 4 bananas! let us reduce waste and add more items to the bags. Other than that, good experience and will be using their service again 😊

This is an amazing service, great variety of products from different countries and cuisine types, app is so easy to use, and the delivery people are always so professional and friendly and efficient, always have a smile. I don’t have one single complaint. I am a loyal customer, I shop at Knuspr at least once a week.

Amazing, delivery was great and on time.
The goods are fresh as always.
I can recommend Knuspr.

Always efficient and always fresh. 10/10 would recommend.

User friendly, good selection, fast delivery, fair prices, friendly service

I tried ordering online from other supermarkets, and the prices are usually a bit higher than those at a typical supermarket, and the minimum order amount is higher than at Knuspr.
I would say Knuspr's price is fairly good, and the vegetables and fruits I ordered were fresh.
Everything came in order as I ordered from the website and not fancy expensive replacements.

Over that, I got a 10 euro credit after my first purchase and a premium account for a couple of days.

The orders were on time, and I ordered again from them. I guess in the future, when I don't have time or order big amounts of heavy stuff like milk.

Delivery disregards Neighbours:

The people that deliver the orders couldn’t care less about the neighbours. They just park in the middle of a street, take their very long time, and disregard that a bus and other cars wait for more than ten minutes until they deliver the products to a house. Careless and disrespectful attitude. Aren’t there any instructions by management in place?

Best online shopping experience ever, every time perfect. Super service, super nice people always nice and respectful. Always in time always perfect.