Aner

I've had a fantastic experience with Mr. Topcagic. Sadly he left and someone else took over, but they kept the high level of customer service. Responded quickly and thoroughly in English. Detailed and helpful. I can wholeheartedly recommend si24 if you need a good agent for your Signal Iduna private health insurance.

Delivery services are always tricky, but Knuspr has been great so far. Responsive customer service, on time, good quality products. We're very happy. Please keep this high level of service!

We were actually lucky to find a really nice teacher on Lernigo. And initially the experience was positive. They called us on the phone even to check in and also helped with a glitch on the platform.

The problem is that it's a bait-and-switch thing. Very misleading and not transparent:

You can buy a few credits for around 64.26€ at first (9 credits = 90min), which includes a free 30-min intro lesson. Sounds reasonable.

Afterwards however, your minimum option is to buy 12 *lessons* (each 45 minutes), or 54 credits! That was almost 400€! You cannot just buy as many credits as you need.

But that's not where the greed ends. We also had 3 remaining credits (worth 30 minutes), but the system won't allow us to book a 30-min lesson! (Intro lessons are fine for 30 minutes, but not actual lessons? why?)

We contacted support, and then they basically ignored us for many days. The lesson we had scheduled with the tutor was obviously cancelled.

So overall, very disappointed. Feels scummy and misleading to lure people to get started, and then you're stuck with a draconian system that's aimed at extracting money from you.

Ordered on 5th June, was due to deliver on 13th.

Order didn't update the status on DHL and didn't arrive. Contacted customer service on the 16th, 17th...

They sent a replacement. The replacement arrives on 18th. But it's not my product. It's someone else's.

Contacted customer service again, now the cannot send a replacement until the 24th(!!), then they even say it cannot arrive until the 26th(!!!!)

I asked for a refund and ordered somewhere else. BUT they now insist that they won't refund until I return the wrong item. Ok, sure, but I'm not a storage.

Good product, when it arrives on time.

Terrible terrible customer service.

Good quality, fast delivery. Reasonable prices. Very happy!

My first experience with helloprint wasn't great (you can see my previous review). But I ordered a couple of products more recently, and was very happy. Quick, high quality, and fast delivery. I still had another printing issue unfortunately, but their support was friendly and helpful. I would love to give 5-stars, but the random quality issues make me give only 4.

Ordered business cards on high-quality paper and paid a fairly high price, expecting high-quality results. The quality was a total disaster. The cards looked faded, and had printing issues (white borders on a black card, that wasn't on the design). I ordered them 3 weeks before a conference, thinking it will give enough time, even if there were issues.

I tried to resolve it with their support for days and days, provided photos, etc, but they were slow and didn't answer my questions. Until it was too late to reprint the cards, because I had a conference to attend (that I needed the cards for). Very disappointing.

EDIT: I'm not sure if due to this review, but Johannes called me and arranged an express delivery + a refund. I really appreciate it. For sake of transparency I will leave this review, but change the rating to 4-stars. It definitely restored my faith in the company.

I started the claim process, but didn't want to provide too much personal information. Airadvisor keeps spamming me to give them more info. There's no unsubscribe option. I emailed them several times to ask to delete my details according to GDPR, but I get no reply. Yet the spam emails continue.

Later I also received a scam-looking SMS from a company called TravelWiseWay. I don't know how they knew my mobile number since I didn't provide it. But even if they obtained it another way, I suspect my data was leaked or shared by Airadvisor.

I ordered two different stickers. The print quality is generally great, and it was delivered quickly.

However, there were problems with both orders. In one case there was a white border that wasn't on the design, and in another, the dimensions were incorrect. I reported both problems with photos. I heard back about one problem where they offered a 50% refund. I replied but haven't heard since. It's been a few days. Meanwhile I'm stuck with sub-par stickers, I cannot use them, and I cannot re-order because I'm not sure the problems will be fixed. This is frustrating.

Helloprint has a lot of options and looks like a great platform, and I would love to continue doing business with them. But the current level of service is totally not satisfactory.

Update: I was able to eventually resolve the issues. It took some time though but we found a reasonable solution. Thank you Lena for your help.