FurnitureOkay Reviews

1,226

•

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the beautiful, durable product quality. Consumers note that the staff members are extremely helpful and knowledgeable, making all interactions very pleasant. Furthermore, people find the online ordering process incredibly smooth and straightforward, with clear communication throughout the transaction. However, some customers also noted minor defects upon arrival or received incorrect items requiring prompt replacements. A few reviewers additionally mentioned that delivery could occasionally take a bit longer than expected, or that shipping updates were somewhat sparse during the transport process.

What people talk about most

Product

Customers report widespread satisfaction and delight with their product purchases, highlighting beautiful... See more

Delivery service

Users describe positive interactions with delivery service, highlighting timely arrivals and professional... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items feature solid... See more

Service

Clients share positive opinions on service, highlighting outstanding and professional assistance. Consumers... See more

Staff

People report positive experiences with staff, describing them as exceptionally helpful, friendly, and... See more

Reviews shaping this summary

Everything went very smoothly. I ordered a large outdoor umbrella online on Sunday. I received an email on Monday that my order was being processed then a text on Tuesday saying the order was ready fo... See more

Company replied

Purchased extendable ceramic top table. Prompt delivery. Prompt responses to questions.Exactly as described. Mechanism works as displayed in the video. Did not disappoint with the wow factor. Later pu... See more

Company replied

We love our new Rattan Sofa! It is exactly as displayed online. It is super comfy and my adult daughter loves stretching out on it after work. My husband, who is 6'2" can lean back and rest his head.... See more

Company replied

Company details

#2 of 6 best companies in Outdoor Furniture Store
#2 of 23 best companies in Furniture Store
#2 of 5 best companies in Garden Furniture Shop
#1 of 2 best companies in Grill Store

About FurnitureOkay

Written by the company

It’s our mission to bring you a great outdoor lifestyle, because we believe that better outdoor lifestyle means a better life.

At FurnitureOkay, you'll find a unique range of outdoor furniture you'll love, including outdoor lounges, dining tables, chairs and more. Every small detail from choice of cushion fabric to seat depth, are considered when introducing a new piece of furniture. We deliver our outdoor furniture directly to you — eliminating commission-driven, inflated prices.

To complete your outdoor living set-up, choose from our collection of BBQs, outdoor heaters, fire pits and more, made by reputable brands you recognise and trust.

Combining 25+ years of experience, high-quality products, and great customer service, we at FurnitureOkay have set out to change the way you enjoy a life outside.

Contact info

33 Macbeth Street, 3195, Braeside, Australia
support@furnitureokay.com.au
furnitureokay.com.au

4.9

Excellent

1K reviews

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Replied to 100% of negative reviews

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Merged reviews and profileRead more

This profile was merged with one or more other Trustpilot profiles belonging to this company. Some reviews shown here were originally from another profile, but now appear in one place.
Profiles can be merged for reasons such as identical domains, rebranding, or change in ownership. Read more

Jun 6, 2026

8 April 2026

Reply from FurnitureOkay

May 21, 2026

Thank you Christopher!

May 1, 2026

Great BBQ

Thanks for the great shopping experience. The website was easy to navigate. I am very happy with the product. Overall, the BBQ, sink and fridge units were easy to assemble (although took time, patience and two people). Delivery was super quick!

1 April 2026

Reply from FurnitureOkay

May 6, 2026

Excellent customer service.
Friendly, helpful staff member.
Very knowledgeable on the products.
We had a different bolt which was incorrect and wouldn't fit the chair.
One phone call and it was all sorted. I picked up the correct bolt the next day.
Furniture is of excellent quality. We love our new outdoor settings.

16 March 2026

Reply from FurnitureOkay

Apr 17, 2026

Thank you Dianne!

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