Flare Reviews 

Hayley and Ben were fantastic! It was all so easy, and no question was too difficult. Hayley found the product that matched my needs, made everything super clear from the start and it all just made perfect sense. Great experience

My salesman was very helpful, quick to attend to any needs and provided clear instructions and details on how to progress with the contract and agreements.

Hayley Davies,Thank you so much for the incredible speed with which you processed my application. You truly understood the importance of my request, remained on top of everything, and were always quick to respond to my questions.

I really appreciate all your help and great work.

Thanks, PK, and the entire team for being so helpful throughout my first lease. I really appreciate your support and guidance, it made the whole process smooth and stress-free.

Waiting for payment setup. Slow to react.

My agent, Robbie Kent, was excellent throughout the process.
He took the time to clearly explain how novated leasing works and provided a detailed information guide that made everything easy to understand.
His communication was professional, helpful, and responsive, making the entire experience straightforward and stress-free.

Our consultant Ben McDonald was excellent from start to finish.
Very knowledgeable across the board.
This has been my first NL and I’ve had weeks of questions as I’ve been researching and double checking and Ben has stayed the course.
I’d have no hesitation in recommending Ben and dealings to date with Flare have been very efficient too.

James the consultant was fantastic. Moved fast and kept me in the loop. Have highly recommended him to several people looking at easing. Excellent experience - way way better than SG Fleet

Excellent communication, guidance and support. Very simple and friendly process. Strongly recommended to others. They are quick and effective.

We had a low speed accident last week on our BYD ATTO 3 licence number 2CS3SJ. My husband contacted you several times about getting the car repair, the Insurance company are waiting on your approval. Please respond

My experience call with Enzo is very bad He is forcing customers to join using negative language. Call 2x a day. If you offer good thing, why should you chase?
When customers doesn’t want to receive discounts or offers, why should you chase and telling they are not very practical??

Very dissatisfied.

❌The agent I spoke with for help with insurance was very pushy, and ended up giving me bad advice (as I later discovered). I strongly DO NOT recommend you use their services for advice and counselling.

My account person was really helpful in explaining the set up for my novated lease. He was very responsive when i had several questions to ask about getting my car sorted. However, I have been waiting longer than anticipated to get my novated lease pack, including my fuel card.

First time getting a car through leasing.
The experience with flare has been long frustrating and stressful.
My consultant was useless.
Had to resubmit all documents again cause of the 90 day expiry period.
Took me almost 4 months to pick up my car.
The car dealer mentioned that this is the longest they have dealed with a customer.
Never again with flare.

I've had a car under a novated lease with this company for just over a year, and the experience has been consistently frustrating.

The biggest ongoing issue has been funds not being loaded onto my Flare card in time to pay for fuel. When I raised this repeatedly, I was simply told to contact my organisation's accounts team to chase the missing funds. As the provider managing the service, I would expect Flare to work directly with the employer to resolve these issues instead of pushing the responsibility onto the customer.

To make matters worse, customer support has been extremely poor. After emailing for assistance, I was told it could take up to four weeks to receive a response. Waiting a month for help with an issue that directly affects day-to-day vehicle expenses is completely unacceptable. I also couldn't get through to anyone by phone.

Another disappointing change is that Flare no longer allows customers to access their benefits through a web browser. Instead, you're now required to download and use the mobile app. I find this an unnecessary and concerning change from both a privacy and security perspective. Customers should be able to choose to access products through the web interface, rather than being forced onto a mobile app.

What makes all of this particularly frustrating is that, before I signed up, I posted my lease quote on Reddit to compare pricing with other novated lease providers. Flare's customer service team was remarkably proactive in contacting me, encouraging me to remove the post while assuring me they offered the best deal on the market. It's disappointing that they were so responsive when managing their public image, yet far less interested in resolving legitimate customer problems after I'd become a customer.

Overall, the customer service has been extremely disappointing. Delayed funds, poor communication, lack of accountability, and now forcing customers to use a mobile app instead of providing browser access have resulted in a very poor customer experience. I would not recommend this provider based on my experience.

I recently had the pleasure of working with the team at Flair and couldn't be happier with the experience. From start to finish, the process was professional, responsive and easy to navigate.
A special mention must go to Dale, who was incredibly supportive throughout. Dale took the time to answer questions, provide clear guidance and ensure everything progressed smoothly. His communication, knowledge and genuine willingness to help made a real difference and gave me confidence every step of the way.
The level of customer service provided was excellent, and it was clear that the team genuinely cared about delivering a positive outcome. I would highly recommend Flair to anyone looking for a professional and customer-focused service.
Thank you to Dale and the entire Flair team for the outstanding support. It was a pleasure working with you.

Painfully slow processing

I did not receive the emergency kit / fleet card / emergency contact details when I collected the car. I am surprised with the way this whole process was handled. LeasePlan was informed weeks in advance of the date of when the car would be collected and these should be supplied with the car.

After collecting the car, I realised that the fuel card wasn’t in the car and immediately informed LeasePlan that I have relocated from WA to NT. All correspondence and delivery should be NT address.

It’s been almost 5 week since I picked the car, and I have not received the kit, this was paid for in my lease calculation. I hope LeasePlan have not sent it to the wrong address in WA. I am also not able to claim my fuel because inability to log in the portal there’s no response whatsoever from flare. It’s such a disappointment.

And this has not been resolved now that I have sent out the email for 2 weeks.

Hope this gets an urgent attention and resolved it immediately.

Seamless and easy to use, Dale Jone was patience and great help! it took 2 months to finally decide on a car but once we confirmed the vehicle the process was fast even with the final invoice for handover.

Thanks to Dale to recommend the car and using the FTB for the electric vehicle was a no brainer.