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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its efficiency and seamlessness. People appreciate the helpfulness and knowledge of the staff, noting their ability to understand business needs and provide effective solutions. Consumers also value the prompt responses to queries and the speed with which issues are resolved. The customer service team is frequently mentioned for being friendly, efficient, and professional. Reviewers found the setup process easy, with good communication and support throughout. The company's pricing is also seen as a positive aspect. Overall, people highly recommend the company for its excellent service and customer support.

Based on these reviews

Rated 5 out of 5 stars
Verified

I tried to set up Teams calling with another provider prior to signing up with Alltell and it was an uncomfortable and drawn out process which I cancelled. I signed up with Alltell and Myka helped me... See more

Company replied

Rated 5 out of 5 stars
Verified

Absolute ease of the process took one email and received a phone call. Set up took two days as I'm setting up my website and stuff it was already done unbelievable service guys and girls.

Company replied

Rated 5 out of 5 stars
Verified

Answered the phone promptly - however it seemed that it was offshore - but still excellent customer service - told me that it would take 7-10 business days - connected in two...and gave me a great pri... See more

Company replied

Rated 5 out of 5 stars
Verified

Amazing service from Alltel! Jill and Ivy were incredibly friendly and efficient. They quickly processed our orders and promptly cancelled the services we no longer need, making the whole experience s... See more

Company replied

Rated 3 out of 5 stars
Verified

When your business relies on getting phone calls and you switch to a new system, you don't want to leave everything to the last minute to eb notified of account details and how to operate the new syst... See more

Company replied

Rated 3 out of 5 stars
Verified

I had to make the request twice after initially being told they would get back to me. When I then made the request with details of the type of phone number I wanted, I was told I needed first to purch... See more

Company replied

Rated 5 out of 5 stars

Jama was a SUPERSTAR in setting our answering service up. He was super diligent and knowledgable with the whole process, we were able to get up our answering service within hours. I highly recommend J... See more

Company replied

Rated 5 out of 5 stars
Verified

I had a great experience with Alltel — their team was very supportive and easy to reach. They made the process of setting up and fixing my 1300 number smooth and hassle-free. Excellent service!

Company replied

Rated 5 out of 5 stars
Verified

We've been using Alltel for years and continue to be very pleased with service, pricing, completion and timing. Highly recommend them to anyone that requires the services they offer.

Company replied

Rated 5 out of 5 stars
Verified

Alltel were really helpful at all times during the sales and setup process. Queries were responded to quickly and resolved quickly too. Very happy with their service.

Company replied

Rated 5 out of 5 stars
Verified

Ignatius was quite helpful and fast to respond with information needed. Easy set up so far

Company replied

Rated 5 out of 5 stars
Verified

I recently had the pleasure of using Alltell Telecommunications, and I must say, it was a 5-star experience! The service was excellent, the support team was incredibly helpful, and everything was seam... See more

Company replied

Rated 5 out of 5 stars

When you find a provider, especially in telecommunication industry withhighly trained staff that can identify and understand my business needs, then apply solutions that work for modern business dynam... See more

Company replied

Rated 5 out of 5 stars
Verified

Transfer of number though had a number of steps was well guided and went smoothly. Appreciated the testing

Company replied

Rated 5 out of 5 stars
Verified

easy set up, nice and friendly service, easy to user portal to manage settings. So far so good, now let's see what happens when the phone is live.

Company replied

Rated 5 out of 5 stars
Verified

Prompt efficient service at a great price. My service was up and running within 2 business hours.

Company replied

Rated 5 out of 5 stars
Verified

a very easy and thorough process. All Alltell staff were knowledgeable and helpful

Company replied

Rated 5 out of 5 stars
Verified

Ivy is amazing. Always helpful and always available. It's a pleasure to work with her

Company replied

Rated 5 out of 5 stars
Verified

The experience was easy and straightforward. The service was tested and explained how to use portable

Company replied

Rated 3 out of 5 stars
Verified

I still have issues with dialing out of the Analytic software, which is causing major head aches.

Company replied

Rated 5 out of 5 stars
Verified

Easy sign up process, great communication and verification of service functionality by your team. I thought that was great.

Company replied

Rated 4 out of 5 stars
Verified

Generally good, though did get me mixed up with my client on one occasion, after I instructed the operator to advise I was in a meeting.

Company replied

Rated 5 out of 5 stars
Verified

Customer service is good, had a pretty non standard issue and customer service was very helpful. Issues resolved.

Company replied

Rated 5 out of 5 stars
Verified

Easy to set up, good communication, great price, happy with the service.

Company replied

Rated 3 out of 5 stars

Customer service is very good, the customer admin website is without doubt the worst I have ever used, nothing makes sense, and the experience is frustrating, and a waste of time if they expect anyone... See more

Company replied

Rated 5 out of 5 stars
Verified

The Alltel team went above and beyond to help us. Highly recommend.

Company replied

Rated 5 out of 5 stars
Verified

Excellent customer service from the initial sales call through the setup and assistance as required.

Company replied

Rated 5 out of 5 stars
Verified

Your customer service representative Oliveth is a credit to Alltel 100% Helpful, respectful, insightful, solution-focused and unrelenting (in a good way). Thank you Oliveth

Company replied

Rated 5 out of 5 stars
Verified

Been using them for years never any issues highly recommended

Company replied

Rated 5 out of 5 stars
Verified

Easy to deal with and great customer service

Company replied

Rated 4 out of 5 stars
Verified

Ivy was great. there were a few hiccups along the way but Ivy sorted them all out for us.

Company replied

Rated 5 out of 5 stars
Verified

Easy to talk too and implement Thanku

Company replied

Rated 5 out of 5 stars
Verified

Set-up process was super easy. Communication was fast, helpfull

Company replied

Rated 5 out of 5 stars
Verified

The service we received was amazing. The consultant (Iggy), was friendly, efficient and professional.

Company replied

Rated 4 out of 5 stars
Verified

The team made it easy to migrate the services. Very good.

Company replied

Rated 5 out of 5 stars
Verified

I rang and was fortunate to get Ignacio who fixed the problem in under 10 minutes. The old adage of 'get a second opinion' was correct. Thank you Ignacious for resolving our issue so quickly and pro... See more

Company replied

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Company details

  1. #3 of 7 best companies in Telecommunications Service Provider
  2. #1 of 1 best companies in BPO Company
  3. #23 of 27 best companies in Business to Business Service
  4. #8 of 10 best companies in Internet Service Provider
  5. #2 of 3 best companies in Phone and Internet Service

Written by the company

Alltel Australia empowers businesses with telecommunications technology, contact centre and outsourced customer support services designed to help our clients thrive amid a changing communication environment. Our solutions support SMEs and enterprises across multiple industries with a focus on seamless collaborations and flexible connections. As a trusted communications and business support provider for nearly 20 years, we continue working with clients from various sectors, including retail, banking, education, health and government. We provide services to improve and future-proof business communications with solutions spanning across IP telephony (Cisco Webex, UCaaS and MS Teams), enterprise internet, virtual inbound numbers, advanced inbound call tracking and analytics, office phone systems and professional answering services and outsourced customer support. Established with an aim to deliver smart, simple and effective solutions, Alltel has cemented its brand as Australia’s preferred B2B telco provider, committed to raising industry standards, adding value through excellent services and delighting clients with best-in-class customer experience.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

172 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month


Rated 5 out of 5 stars

When you find an effective telecommunication provider

When you find a provider, especially in telecommunication industry withhighly trained staff that can identify and understand my business needs, then apply solutions that work for modern business dynamics, it makes me the business owner a very happy person , I love to save money and have productive teams

15 October 2025
Unprompted review
Alltel logo

Reply from Alltel

Thank you so much for taking the time to share this wonderful review. We’re thrilled to hear that our team was able to understand your business needs and deliver solutions that make a real difference. At Alltel, we’re passionate about helping businesses work smarter and stay connected, and your feedback shows we’re on the right track.

We truly appreciate your trust in us.

Rated 5 out of 5 stars
Verified

Set-up process was super easy

Set-up process was super easy. Communication was fast, helpfull

11 September 2025
Alltel logo

Reply from Alltel

Thanks for your great review. We always appreciate feedback like this.

Rated 5 out of 5 stars
Verified

Good Experience

Good Experience, Good Customer Service

15 July 2025
Alltel logo

Reply from Alltel

Thanks for you your great review Sakil.

Rated 5 out of 5 stars
Verified

Best decision I made

Easy to talk too and implement Thanku

22 August 2025
Alltel logo

Reply from Alltel

Thanks so much for your review and feedback. Much appreciated.

Rated 5 out of 5 stars
Verified

Your customer service representative…

Your customer service representative Oliveth is a credit to Alltel 100%
Helpful, respectful, insightful, solution-focused and unrelenting (in a good way).
Thank you Oliveth

18 August 2025
Alltel logo

Reply from Alltel

Thanks for the 5 stars, Pam! Oliveth is indeed a superstar, and we're pleased she was able to deliver the standard of excellence our team strives for.

Rated 1 out of 5 stars
Verified
Alltel logo

Reply from Alltel

Hi Chaun,

We're sorry to hear that your experience with Alltel wasn't what you expected. We hope that your conversation with our Sales Manager today has gone some way to make things right. We strive to make our Customer Experience positive so thanks for your feedback, it helps us to improve.

Rated 5 out of 5 stars
Verified

Easy and Fast

Very easy to set up and great communications at every stage

14 August 2025
Alltel logo

Reply from Alltel

Great to hear about your positive experience, and thanks for the 5-star review!

Rated 5 out of 5 stars
Verified

We've been using Alltel for years and…

We've been using Alltel for years and continue to be very pleased with service, pricing, completion and timing. Highly recommend them to anyone that requires the services they offer.

1 August 2025
Alltel logo

Reply from Alltel

Appreciate the 5-star recommendation! We're committed to delivering consistent and reliable service at competitive rates.

Rated 5 out of 5 stars
Verified

a very easy and thorough process

a very easy and thorough process. All Alltell staff were knowledgeable and helpful

18 July 2025
Alltel logo

Reply from Alltel

Great to hear how our team made it a smooth and easy experience, thanks for the review!

Rated 5 out of 5 stars
Verified

Ignacio to the Rescue!!!

I rang and was fortunate to get Ignacio who fixed the problem in under 10 minutes. The old adage of 'get a second opinion' was correct. Thank you Ignacious for resolving our issue so quickly and promptly.

22 July 2025
Alltel logo

Reply from Alltel

Appreciate the feedback and the 5 stars, Matty! Our team is committed to improving with every interaction, and we're happy your concern was resolved promptly.

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