Durable Reviews 

Anjie was a tremendous help. I had quite a few questions about how to accomplish certain tasks on my website, and she was able to assist me with all of them. I would highly recommend her as a customer service agent for Durable.co.

Easy, friendly, effective!

Durable made it super easy to get a high quality website off and running and even offered a free very helpful onboarding session which I learned a lot from. I feel empowered to actually start making traction on making my business more visable!

Great service, very professional

Outstanding customer service!

I had an excellent experience with Durable’s customer support team. They were incredibly responsive, professional, patient, and genuinely committed to solving my issue. Everything was handled quickly and clearly, and I felt supported throughout the entire process.

It is rare to find customer service that is both this efficient and this human. Durable truly cares about its customers, and it shows. I highly recommend their platform and their amazing support team. Definitely a 5-star experience!

I run a local tree service business and originally used Durable to get my website up and running. Recently, I decided to move to a different platform that better suits my needs. That’s when the nightmare started. Durable is literally holding my domain (douglastreeserviceatx.com) hostage.

The mandatory 60-day ICANN lock on my domain expired on June 23rd. I requested my EPP transfer code well in advance. According to ICANN rules, registrars are legally required to provide this code within 5 days. We are now weeks past that deadline.

Every time I reach out to customer support, I get the same generic, copy-pasted response: "We are sorry for the delay, we have escalated this to our domains team." No action, no timeline, just stall tactics.

As a small business owner, my website is how I get my leads and feed my family. Because Durable refuses to release the domain I own, I cannot properly launch my new site, and it is actively costing me money and customers. It feels like a shady, deliberate tactic to punish customers for leaving.

If you care about actually owning your domain and having control over your own business, look somewhere else. Save yourself the headache.

Update:
It’s telling that Durable responds to my review while completely avoiding the fact that I’ve had to escalate this to ICANN (Case #01628657) due to their failure to comply with domain transfer policies. Ignoring a formal regulatory complaint doesn’t make it go away. If your 'domains team' were actually working on this, I would have received my transfer code weeks ago.

It’s becoming clear that this is a deliberate strategy: stall the transfer, provide generic copy-pasted responses, and keep charging me the monthly fee for as long as possible until I either give up or get tired of fighting. Stop hiding behind scripted responses and release the domain I own.

My rep was amazing and kind.

The response was really fast and a huge help for me. Step by step quidance was really easy to follow!

Customer support is great and been very helpful especially Aljohn who has helped me twice. I look forward to doing an onboarding which is a nice feature.

The support at Durable is pretty good, I had an issue with my domain name settings and needed help which Durable provided.

I have used a lot of web building websites and apps but this one really is Amazing! Easy to understand and use to create Amazing websites!

Responses are alway quick, direct and informative. Durable team is always willing to assist and pout the clients needs first. My partners are wanting me to switch because they are paying less or getting better deals, but, to be honest the trust and reliability of Durable has grown on me.

Really easy to set up and start running your own website. I did have to move away after a year, as my site needs to list properties that feed to XML. But I didn't want to leave, and when I did Anjie was so helpful providing the domain codes to unlock

Great Website Builder, I had to Stop because I had a stroke and had to end business.

Been with them for years . Perfect for blogging

Really frustrating to not be able to get support over the weekend. Love the website design features; the support, on the other hand, is not so great. Not sure why I should spend my money if the support is not there?? I work this business on the weekends

Durable is amazing, professional websites, access to hi def photos, the incorporation of AI ... love this!!

I was extremely satisfied with Durable. Their prices are indeed on the higher side, yet fully justified. They deliver uncompromising quality, exceptional flexibility, and true professionalism. Their global mindset and solid substance set them apart. A reliable partner at the highest level.

Durable.com has made it possible to make us have our own website without stress and has projects our imagery well by the numbers of people who visit our website. Thereby giving us the advantage for people to know who we are in the space God has placed us. Thanks for this great opportunity.

There are only two techs I trust - AlJohn and Anjie they have been a life preserver for me more times then I can count.
If you ask me what ever your paying them? It's not enough.