Chronopost Portugal Reviews 

I am in Portugal .
The website will not accept my tracking number - it has the correct number of letters and numbers do I can’t change my delivery address.
It forwarded me to the chatbot ( hateful idea) which is only in French!!!
The only other option is for me to call France. Awful. Just text me you have my number. The site takes me around in circles that never connect. Who employed this company?

If Chronopost is the same as DPD PT I am a big fan. Always get a message before they arrive, mail, sms, or call. Great service!

DPD repeatedly refuse to deliver to our address and leave parcels in a local store for us to pick up. On this particular occasion, my daugther´s party supplied were held by them in Faro for 4 days when the seller had specified next day delivery. As a result, the birthday supplies didn´t arrive in time for the party. DPD don´t respond to messages, they can´t deliver or even deliver on time. Please do not order anything online if these people are the specified courier, it´s not worth the upset.

Hi,I ordered a package from France and it was sent by Colissino who work with Chronopost Portugal,dpd.pt.Well after reading all the negative reviews about Chronopost,dpd I was concerned about my order.Well I can after receiveing my package today which arrived in Portugal on 9 may 2025 and shipped to Funchal Madeira arriving today 12 may 2025.Chronopost dpd Madeira Portugal are tops,thank you Jorge.

Absolutely no notice prior to delivery and they don't bother contacting.
Then return to sender with no chance to reschedule.
Complete cowboys!

They never notify about an incoming parcels or that they tried to deliver. You should somehow know by yourself where and when you can pick it up. They send packages back after a week on pickup point. Terrible service

I dropped off a parcel at a DPD locker in Faro seven days ago, and it is still sitting there, untouched. No movement, no updates—nothing. I contacted customer support, and they assured me they would look into it and get back to me within 24 hours. That was days ago, and I’ve heard absolutely nothing. They clearly do not care.

At this point, I can only assume the parcel has been stolen by the driver. How else can a package sit in a locker for an entire week without being collected? Meanwhile, tracking shows no progress, and DPD refuses to provide answers.

This level of sheer incompetence is shocking. If a courier company can’t even collect a parcel, what exactly is it in business for? I will never use DPD again, and I strongly advise others to avoid them unless you enjoy being ignored and having your parcels vanish into thin air.

Unacceptable Delivery Practices by DPD

DPD’s delivery service is beyond unprofessional. The driver arrives, rings my bell, but never announces what he has. Instead of handing me the parcel, he enters the building, places the package in the lift, and sends it to my floor—without any confirmation that I’ve received it.

Is this any way to deliver a parcel? What if someone else takes it? What if it gets stuck in the lift? This is sheer laziness and a complete lack of responsibility. A delivery service should ensure the package is safely handed over, not dumped in a lift like an afterthought. DPD seriously needs to rethink its approach to customer service.

I will be going to Deco Proteste to speak to a lawyer.

This is not a honest company!
They lie about everything.
Worst than amateurs, incompetents.
Stay away from this company.
You have been warned.

Second time this week, they don't even try to deliver the package and constantly change the pickup point, its completely random and with no respect for the costumer

For the third time this year, instead of pre-paid home delivery, DPD automatically send the parcel to their pickup point, which is located several kilometers from my house. They do not even try to deliver it home.

I have a package that they are refusing to deliver due to the “inability to park”. However, my building has private parking that can be used for deliveries and DPD has used in the past.

I’ve called them over the last 48hrs and the only solution I am being offered is for me to wait for a redelivery the “next day”.

Today I waited for the driver he looked me right in the eye and drove off with my package without attempting the delivery. He once again noted the “no room to park” even though he was perfectly parked and delivers two other packages next door.

09762461203201U They collected it from shop but refused to transport saying I need declarations. Why you collect parcel if nott good enough? Don’t go with dpd. Awful

Very bad service. Always they didn’t find adresse

Worst customer service I have ever experienced

Sent two packages simultaneously for same destination, which they stated should arrive 3 days after. One arrived quite beaten up but on time, the other no idea. I have asked the customer service status and was answered in quite unpolite and dismissive way. When I challenged if they know where the package is, they said "Yes of course we know! It has left the warehouse 7 days ago and is in transit". Whatever transit means... better to say that they dont know where it is.

The sentence the most used for DPD when they don't want to deliver is 'LOCAL DE ENTREGA NÃO ACESSÍVEL'

Cannot stress how bad they are! Waiting weeks for a package and drivers are completely incompetent and do not bother to deliver, support staff cover up for driver inadequacies and failings. In the end the staff told me I need a Portuguese number to even receive the parcel. They should be shut down!

I ordered a package that was supposed to be delivered in two parts. Only one arrived. After multiple calls asking about the second package, I was repeatedly told to wait, only to find out, two weeks later, that the package had been returned to the sender. No one at this company took responsibility, insisting I contact the original store for assistance. I’ve never experienced anything like this—such poor service for an expensive order. This company treats deliveries like a joke.

DO NOT USE THIS COMAPNY !
DO NOT USE THIS COMAPNY !
DO NOT USE THIS COMAPNY !

A terrible disgusting company! They can't deliver my order for 5 days! The courier arrives, does not call. They took my order to some warehouse where I can't even pick it up on my own! Tomorrow is the birthday of the friend I ordered a gift for! And the gift didn't come!!

Worst delivery service ever! My parcels are never delivered the first attempt. They never deliver on time either as they claim that I'm not home, when I am and they don't ring the bell nor call. This has happened every time it's DPD delivering my parcels. Appalling service. DPD should be shut down!