Chronopost Portugal Reviews 

DPD sends emails with delivery windows and a code to provide but then they do not show up. Tracking later reflects packages were 'delivered & signed for' but my best guess is they're sent back to some depot. I wasted hours waiting and promptly emailed customer service a few times. 2 weeks later, never received a response. SEUR handed this off to DPD, so multiple tracking numbers associated with 2 deliveries over the course of 10 days, making it difficult to follow what 'could have happened.' Wasted time and resources for no reason at all. This is a repeated experience with DPD. In short, it's a dreadful logistics provider that should not be in business.

I don’t know how this company is allowed to operate in Portugal! They always delivery the worst customer experience!! Terrible! Really terrible!!!😡😡😡

I am waiting for 30 days for a parcel. I have called them 6 times and they can report the issue but I keep waiting. I have a PO box address as i live in a road without name in the country. I have asked several times for them to call me so I can give directions. On their website, when i track the parcel, it says that the parcel will be delivered on the following business day. I stayed home waiting many days...and nothing. This is actually affecting my monthly income as I needed the material i have ordered to make commissions for my clients. Unfortunately the company I order the material from, used only DPD. Such a bad experience!

Once again, if there was a 0 score I would use that
I left a review for a package not delivered last week and now I have the same problem again. A package not being delivered because in the words of the customer service agent ' we are having problems with the Faro depot'
I got a reply to the last review saying DPD were sad to here of my experience but that they were excellent. However just type into Google DPD Portugal Reviews and revel in the 1 star reviews, please note no 5 star reviews
When you contact customer service you realise you are wasting your time as they cannot or wont do anything to resovle, all they can do is 'report'
Cant talk to a manager, they will only ring you back, right that wont happen
Sellers - DO NOT USE DPD they are useless

Initially I thought the delivery was very good, nearly all delivery services, only tell you if the delivery is going to be in the made in morning or afternoon. I was sent an email that delivery was going to be between 15:30 - 16:30. It also stated "Before delivery you will receive info that your parcel will be the next on our driver/distributor's distribution list." and "for a more secure delivery, give our driver/distributor code 1XX9, in which case you won't have to sign for it on the scanner." Great service you'd think but reality was that I left work early to be at delivery address, waited till almost 18:00 and nothing. Contacted DPD and was told item had been delivered. I informed them, I was not informed in anyway I was the next delivery to be made and nobody delivered anything. No neighbour had received anything checked site online said delivered with a "signature" Dina .
I was sent an email from them [Team front office] with a form to be filled in for a "Declaração de não recepção". In my opinion nonsense because all you fill in is the info they already have, all you should fill in is the delivery code and sign the doc., instead:
Data de expedição
(date of dispatch)
Nº de encomenda (14-dígitos)
(Parcel number(s) 14-digits)
Expedidor
(Sender)
Nome + morada do destinatário
(Receiver’s name + address)
Email do destinatário
(Receiver’s email)
Nº de telefone do destinatário
(Receiver’s phone number)
I decided to call DPD again and complain and after being harsh the PR guy I/we found out that the parcel had been left at a pickup point "Lojinha da Dina" which I had to do 4km to picked up, the next day.
PS. Disgusting how now days at the end of the calls you evaluate the PR person only and not the company's service. Thanks Trust Pilot.

Package did not arrive, driver marked it as a failed delivery attempt (claiming I was absent) even though I was here the whole time. What is the recipient supposed to do, sit on the street the whole day in case the van shows up? Drivers need to use their brain and ring the door bell or call the recipient's number. That is assuming that they even arrive at all. Customer service claim they have no way to contact the drivers. Awful service.

EDIT: after one attempt they are sending it back to the sender LOL! If only it was possible to give zero stars.

This company, for some untold reason, decided on their own accord to change the terms of delivery and instead of dropping the parcel in my address, delivered it to a pick up point which I had explicitly refused as an option when placing my order with the seller company. I know petrol is expensive, but that does not excuse this company from fulfilling their services as advertised.
To make this simple and clear:
This is a company that only delivers half service while advertising it in full.
I will avoid this DPD going forward and will speak ill of it to whomever listens.
Bellow subpar!

Have waited two weeks for Dpd to collect a parcel. They have arranged 7 collection dates and every time we have waited in all day and by 5 o’clock they have sent an email stating unable to deliver as customer absent. This is a total fabrication and gives a bad impression of customer. On contact they continue to lie and state they cannot contact any drivers. I wouldn’t use this company by choice at any cost. Beware, Beware, Beware….

Awfull!
I've sent a package on 21st of May to the UK...and today is 9 of June and isn't even left my country!
Once I paid to deliver I've asked on the phone if it needs any paperwork fill d...they said no.
And only 2 weeks after I've send the package, they mention on the phone that I needed to describe the content!
2 weeks!!!!what where you doing regarding an EXPRESS DELIVERY DURING THIS TIME????
I've phoned today and asked to return my package and a refund...let's see how many days they will take to send everything back!
One things is certainI WILL NEVER USE THIS COMPANY AGAIN TO AHIP ANYTHING!
WASTE OF TIME!

Very disappointing experience with DPD Portugal regarding a damage claim.

A parcel sent through DPD arrived damaged to the buyer. Since April 2026, I have repeatedly provided all requested documents: photos, proof of transaction, bank details, packaging information, etc.

Despite this:

the same documents were requested multiple times;
the case was constantly “forwarded internally”;
no final conclusion or compensation decision was ever provided;
months passed without proper resolution.

The situation caused direct financial loss in a Catawiki transaction, where my payment was suspended because of the transport damage.

Customer support replies politely, but the claim management process has been extremely slow, repetitive and ineffective.

I expected a professional investigation and a formal resolution, but the process remains unresolved after months.

I am writing this to warn everyone about the absolute lack of professionalism and illegal practices of DPD Portugal.

A parcel has been missing for nearly a month. It was supposed to be delivered to the Cascais Auchan locker, but it is completely untraceable—whether it is actually stuck inside, has been taken out, or was simply lost by the carrier remains unknown. DPD Portugal has completely ignored all customer service inquiries and has now officially violated Portuguese national law (Decreto-Lei n.º 156/2005) by failing to respond to my official complaint in the Livro de Reclamações Eletrónico within the statutory 15-business-day limit.

To make matters worse, they are acting in complete bad faith by repeatedly trying to falsely mark the case as "resolved" on public forums like Portal da Queixa just to manipulate their customer satisfaction scores and hide their failures.

They do not care about your property, they do not answer complaints, and they openly breach national regulations. The case has now been officially escalated to the national regulator (ANACOM).

Disgraceful company. Avoid DPD Portugal at all costs if you actually want your packages delivered safely!

DPD Portugal was the carrier for an international shipment (Tracking: 098213530441722). A high-value musical instrument arrived with severe internal structural damage due to heavy mechanical impact under their custody, despite being heavily protected in a hard case inside a double-walled box.

Not only did they mishandle the package, but they formally refused to perform a physical inspection of the item and the packaging at the destination, even though the receiver made himself completely available for it. To make matters worse, they rejected the insurance claim based purely on the fact that their own drivers did not self-report any anomalies in their internal transit log.

This is an absolutely circular and bureaucratic joke. A carrier's lack of internal logging does not erase physical reality. Formal complaints have been filed with ANACOM (the Portuguese Transport Regulator) and the European Consumer Centre. Appalling service and zero accountability.

Absolutely 0 effort made to deliver my package to home address and then left at an Opticians 20km away from me, doesn't take a genius to figure out this is totally unacceptable however is just part and parcel of the overall systemic corruption in this country in particular the postal system.

I placed an order that is being delivered by DPD, and after more than a week I still haven’t received it, despite multiple failed promises.

The courier incorrectly marked the address as “unknown,” even though I have received several deliveries at the same address without any issues. In addition, they provided multiple delivery estimates (including specific time windows) that were never met.

Even worse, they stated that the parcel would be left at a pickup point and that a code would be sent, which also did not happen. I received contradictory communications on the same day, including invalid delivery codes and incorrect information provided by customer support via email, as well as countless phone calls I made trying to resolve the issue and explain the urgency.

This is an essential product, and this situation demonstrates a lack of professionalism, poor logistical management, and a complete lack of respect for the customer. So far, I still have no concrete solution and have not received the parcel.

This appears to be the company’s usual way of operating, as confirmed by several pickup point staff, who mentioned that they never attempt home delivery and that even after leaving parcels at pickup points, they take several days to send the code that allows the customer to collect the package.

It is unbelievable how a company that performs so poorly on every level continues to operate!

For the third delivery running, there has been no effort to deliver to my home address. I get an email in the morning saying that is out for delivery, I wait in and nothing arrives. Then a day later, I'll try and chase it up and find out it's just been delivered to a nearby collection point. No communication at all and they are virtually impossible to contact. I hope companies stop using them.

By far the worst of the delivery companies.

Repeated non-delivery or pick-up to a home address and parcels have arrived damaged. This company do not care about their negative reviews or even respond to complaints in a meaningful way. Although we try to avoid it, companies such as Amazon frequently outsource to them, giving the buyer no choice in who makes the delivery. If possible, sellers and buyers should try to avoid using DPD altogether.

Same as everyone else, package didn’t arrive. The driver couldn’t find a hotel marked on every navigation app. Their tracking even showed that they tried delivery at an address not given to them and the hotel for delivery is labelled on the same page. Now not able to get them the deliver on the rescheduled date. Not responding to emails. Clearly the company doesn’t care, they don’t respond to complaints or criticism. Companies like Takoon should not be using couriers that are so poorly rated. Clearly Chronopost/DPD Portugal managers are greedy, taking customers money without fulfilling their agreements for timely delivery, and not caring to improve their service. But I’m sure their pockets are full.
………..
The problems continue, with lies on their tracking page that they attempted a delivery on the rescheduled date which was occurring at the same time hotel staff were on the phone to them, and their staff were saying that no delivery would be attempted until tomorrow.
………….
Now it is the next day, they have given us a between 1600-1700 delivery time, which is the worst possible for us on a tight travel schedule, and I have little faith that the delivery will occur.

Couldn't find my address (2 secs on Google maps is all you need)
No call, no contact NOTHING.
Just 'address unknown'
If I could give ZERO I would.

A 4 kg package was dropped off at the DPD shipping point in Ansião on February 18, 2026, and supposedly shipped on February 19. Yet, as of March 5, it is still in the warehouse. The package contains valuable books and items of sentimental value, worth roughly €300. In my opinion, it has effectively been stolen.

Customer service is a nightmare: on the phone, you wait forever and then get disconnected, forcing you to start all over again. They insist that the package is already on its way abroad. If you protest that the Track & Trace information shows otherwise, this is simply denied, and you are told to call again within 72 hours.

Because you need to enter your Track & Trace number in the menu, we were disconnected when we had to wait briefly. On subsequent attempts, the call was cut off at the first ring. Their response is simple: “The package is gone.” This is not an exception; 92% of reviews give only one star.

Dear people, this is pure fraud and theft! Besides lies and stringing you along, you are now required to describe everything in your package. There is a deliberate discouragement policy when it comes to claiming reimbursement and shipping costs. This is extraordinarily criminal, and I cannot understand how DPD headquarters can tarnish its name in Portugal in this way.

DPD Portugal is by far the worst delivery company I have ever dealt with.

I have lived at three different addresses in the same city. The addresses were always correct. Every other delivery company has been able to find and deliver to them without any issue. DPD has never been able to. They have not delivered a single package to me. Not one.

This has been happening for years. I always pay the full delivery price, and they consistently fail to provide the service I paid for.

This company operates in a completely unacceptable way, borderline illigal has they not fulfil what you have paid for. I will be considering further action regarding these repeated failures.

Do yourself a favor and never, ever use this company.