DJ CITY Reviews 

Ordered a product April 2026 that was supposedly in stock but turns out it wasn't. Was first told that it was on order and would be available August (4 months later). I thought no problem, I'll be patient and wait. Called end of August as haven't received an update and was then told there was a supplier issue, but the guy reassured me that it wouldn't be much longer. Called today Oct 16th and was told that unfortunately the product was discontinued but suggested ordering through Amazon as they have the product. What a whole lot of mucking around and absolute misleading unreliable service. This is the last. I now wait for my refund but have no confidence that this will be seen anytime soon.

I have always been looked after, and have gotten solid advice and recommendations.

I ordered a Yamaha MG12XU mixer from DJ City on September 1st 2026. After weeks of waiting without a shipping confirmation, I reached out to support. It turns out they had major stock discrepancies and didn't bother to inform me, despite moving the order between five different store locations. Communication was poor and the item never arrived. While they did process a refund after I pushed for it in October, the entire experience was highly unprofessional and ruined what was supposed to be a gift. Avoid buying from Dj City if you need reliable service.

I ordered a guitar which arrived completely faded, it was a birthday present so i couldn’t send it back or it would come much later then birthday i tried to meet in the middle and asked for partial refund which was refused, rather then trying to come up with a simple quick solution all there options required weeks of waiting

It’s good for a bit but not worth subscribing for a long period.

Excellent customer service from Tyler. He went above and beyond by combining my orders, saving me additional shipping costs, and confirming the correct isolation pads for my Edifier MR5 monitors. A great experience from start to finish.Now waiting my order to arrive . Thank you

I do not recommend buying from this company.

I have placed two online orders with them, and both times I have had issues with their shipping service and delivery times.

My first purchase was a Pioneer XDJ-RX3, which took more than two weeks to be delivered.

More recently, I purchased a Chauvet DJ GigBAR 2 with home delivery. To my surprise, I was told that I have to collect it myself from a pickup location that is more than 30 minutes away by car. If I paid for home delivery, I expect the product to be delivered to my address—not to have to drive and collect it myself.

This has been a very disappointing experience. I have purchased DJ equipment from other suppliers and have never had these kinds of problems. Unfortunately, their shipping service and overall logistics are very poor.

I rang about an issue with a Guitar Amplifier which failed 6 weeks out of warranty and was told to bring it in and they said they would send it off to be evaluated and see what could be done to help. I visited the Dandenong Store to have it sent off but was told they didn't handle equipment out of Warranty (Only 6 weeks out). When I told them I spoke to someone at the Store all 4 Salespeople denied speaking to me. The Manager refused to enquire any further to see if someone else in the Store had spoken to me. He was rude and completely uninterested in trying to help. They said I would have to Carrum Downs (About 30 Minutes away). I would steer clear of this Store as they are not interested in helping. Also if you leave a negative review on there Website they won't display it.

Sought a pair of AKG K52 to use with a digital piano.
DJ City had them in stock at the best price (delivered to 2077) that I could find.
Ordered online on Wednesday afternoon, in my hands on Friday morning.
Smooth online purchase!

#1252159
I purchased a speaker on 14 June 2026 because I needed it for gigs the following week. No one contacted me with pickup details, and when I called on 3 July, I was told they had simply forgotten to send them. The staff acted casual, like it was no big deal, even though their mistake meant I had to hire a speaker out of my own pocket just to keep my gigs running.

Very disappointing service, poor communication, and no sense of urgency or accountability. I expected much better.

Best dj store in Melbourne. Best staff great deals. Highly recommended

I ordered Friday morning. I emailed on Wednesday to ask why it hadn't shipped. I emailed again on Friday to request it be express posted immediately or refunded. The item was then simply refunded without any explanation or apology.

Jarid was very good he was nice and welcoming he helped us pick out the thing I need

My experience was excellent as I got great service and a nice friendly person helping me out. I got everything that i needed.

Great customer service from DJ City, always had a good experience with them!

Great service, products and people. Always get the best deals and customer service!

Really friendly service and hands on help. They were patient and gave me heaps of time and advice.
Great product and industry knowledge.

Brad was very helpful. Still getting used to the mic but very happy with it.

Brad was I great help in store

Shocked. So nice of win to recommend products for students.