DHL Reviews 

Of If I could go lower than a 1 star I would. DHL utterly useless. I ordered goods and their own IT system changed my post code to another and delivered them to a totally incorrect address. I phone them when I received the notification that they had been delivered. Claire from customer services lied to me and said it was showing as not delivered even though I had a photo of David! In his PJs by the front door with my parcel. This was 15 min after delivery she could have told the driver of the error and gone and retrieved them. Beware of the Oxfordshire depot incompetence and obviously illiterate drivers who can’t tell the difference from my name on the package to David who sighed for it. I have contacted the police as David attempted to permanently deprive the goods is theft, the bloke knows he should contact at DHL and say it’s a mistake. DHL THE WORST LEAST CARING DELIVERY COMPANY IN THE WORLD.

I bought an iPad from John Lewis, the courier DHL emailed me to say the delivery would be made the next day Thursday as they work from 8am-8pm l stayed in all day, the tracking said there was a delay and it would be delivered Friday so stayed in again it wasn’t delivered tried calling their customer service and gave up after waiting 45 mins then once again said delay but would be delivered on Saturday WRONG so they stole 3 days from me by lying would recommend people to stay away from this company

My order from B&Q was to be supplied by Trident pumps, using DHL to deliver the itm to my address. The item was not delivered as the driver could not find my address. My attempts to contact the DHL help desk, resulted in long unanswered, aborted telephone calls lasting up to 30 minutes on hold. As a result, I had to cancel my order for a full refund.

Absolutely appalling company . My parcel should have been delivered 6 days ago and it's been out for delivery every day since but I still haven't received it. There's no way to get in touch and speak to an actual human being at DHL only a Bot and it doesn't give you any options to speak to a person, only 3 irrevelent options. From the tracking map on DHL they are trying to deliver to the complete wrong address. They've said tried to contact me but they haven't. I've tried their WhatsApps messaging service and guess what that's automated too taking you around in circles to no avail. It said I would hear from an advisor shortly...that was 2 days ago and I'm still waiting for them to get in touch. They must be the worst delivery company ever. I've even cancelled a different order as found out DHL were delivering it. I've spent hours trying to get hold of someone and I'm beyond fuming now. Why on earth people use them is beyond my comprehension as they have no customer relationship skills and don't seem to give a damn if you receive a parcel or not. There's no comeback on them they've made sure of that by not allowing anyone to speak to a human being and raising their complaint. They'd just rather employ drivers that obviously drive around the country with packages and parcels just to take them back to the warehouse day after day 🤷😡

Repeated false ‘not at home’ notifications without any actual delivery attempt. This creates unnecessary inconvenience, especially for heavy items.

Only given 1 star as it would not allow me to comment without 1 star. PLEASE SEE EMAIL BELOW WHICH SHOWS HOW BAD THIS COMPANY ARE
Where do I begin regarding the appalling service we have received from DHL?

I first emailed over two weeks ago to complain about the way I was treated at you the DHL Middleton depot. Since then, the only response I have received was a request for my shipment number, followed by complete silence.

As if that experience was not bad enough, the ongoing failure to collect a return parcel has resulted in repeated loss of income for my household.

To outline what has happened:

DHL failed to attend the original scheduled collection, causing my husband to lose a full day’s pay waiting in.

On Saturday 24 January, I contacted Wayfair, who assured me the collection would take place on Monday 26 January after 5pm, specifically to avoid further income loss.

On Monday morning, DHL emailed to say the driver would arrive “in a couple of hours.” My husband cancelled his students and returned home to wait. No one arrived. We did not miss the driver — we have CCTV footage confirming no attempt was made.

Wayfair then rescheduled the collection for Friday 4 February. Despite this, DHL unexpectedly turned up on Tuesday 27 January, when no one was home as we were at work.

On Wednesday 28 January, we received a text stating delivery would be between 11:27 and 12:27. Having had enough by this point, my husband again cancelled students and went home. He arrived at 11:20am, only to find via CCTV that DHL had already been and gone.

This situation is frankly unbelievable. Each failure has cost us time, money, and a great deal of unnecessary stress. To be told by Wayfair that we must simply “take a chance” and lose income again because DHL does not work Saturdays is unacceptable.

The lack of communication, missed collections, contradictory timings, and complete disregard for the financial impact on customers is shocking — and explains why DHL’s reputation is so poor.

I expect:

A full response to this complaint (not another automated request for information already provided).

An explanation for the repeated failures and inaccurate notifications.

Clarification on how DHL intends to resolve this without further financial loss to us.

been waiting a whole month for a parts parcel,dhl keep not turning up when they say they will

I paid a lot of money to a company for a Samsung galaxy s25 Ultra. It was to be delivered between 9th -11th december. I had an email on 9th December saying "package was delayed it will be delivered next working day" I waited till the 12th allowing for it being a busy time of year. It is not possible to speak to a human. Every phone number was a Bot, I could've put up with that if it did what it said it would do. After many repeated questions and same repeated answers from the Bot, it eventually said "it seems you need to speak to one of our advisers, would you like to speak to an advisor just say Yes or No." I answered Yes, it then said "I am conntecting you to a customer advisor." I thought great, at long last, I waited a few seconds and the line was disconnected. Three times I rang and went through it all again only for it to keep happening. I am waiting till the 17th December and if my phone has not arrived I will be seeking legal advice and compensation for the stress and worry, and inconvenience. I am not just posting this on trustpilot but I'm going to copy it to every available website I can.

Inundated with WhatsApp messages, emails, stating delivery time and date, it MUST be signed for, I could opt out of signature, but I was going to be in, so ignored it.
Delivery was done, to wrong house, and no one was in, so no signature !!
Luckily it was a neighbour
USELESS !!

Appalling company, really shocking service. I ordered some pet medication on a next day delivery service (and paid premium price for it), only to have an email from dhl on the following day to say sorry, it had been delayed and would come the next day. By now it was urgent - this is a vital medicine which allows my rabbit to stay alive, so I can't do without it - but I just had enough to get through another day. Next day no email, phoned customer service which is a joke, permanently engaged. Unbelievable. Had to go to my vet and buy the medication separately, which costs 5 times what it does online. Still waiting for the parcel 3 days later. Shocking to me that so many people still use this dreadful company.

repeatedly did not deliver. have rewritten history and tracking data to make it look as if it was the receiver's fault.
claimed stealth delivery attempts that do not show on video cameras
26 11 2025 package has disappeared from tracking data again
cannot talk to a person only a computer that ignores what you put in
complaints forms acknowledged but no resolution or response in their own time scales.

Do NOT use DHL!

I used DHL Express to send a package from Vienna to Saigon and have experienced nothing but problems and broken promises.

The website indicated I could drop off at Austrian Post offices, DHL service points (i.e. mybox locations) and DHL stores, but the Austrian post office refused the package and sending it with a mybox didn't seem feasible. Going to only one of two DHL store locations was too far. So, I called DHL, and - I was happy at first - they offered to arrange pickup instead.

Then, the issues started. I had a hunch that I should write DHL and did so a day after the pickup. They said that the courier picked it up (which I knew - duh!), but after that first scan - nothing. The package vanished into thin air.

This issue has been going on for 11 days now, and while the package should have arrived on November 6, I still remain without any updates - and seemingly nobody knows where the package is. After multiple contacts (6+) where DHL repeatedly promised updates that never came, and with management escalation being completely ignored, there is still NO solution.

It also made me remember the time in 2020 when DHL lost my passport at the Swiss border on the way from Austria to Switzerland, and kept pushing the responsibility to the Swiss authorities.

In a nutshell, I paid premium prices for express delivery that was supposed to arrive within 3 business days. It never arrived and nobody knows where it is after 11 days. The result: unreliable tracking, confusing instructions, and customer service that makes promises they don't keep.

At premium prices, I expected premium service. What I got was worse than standard mail. Will definitely NOT use DHL ever again unless there is really no other option.

P.S. It also turned out that the delivery person didn't even request the right documents when picking up the package.

DHL's response to my Google Maps review? "Please email us" - and just adding the email I've anyway already been using!

Just check DHL's Facebook page, and you know immediately that the company does NOT care about feedback OR take any customer issues seriously.

Doesn’t deserve any star at all. My bed from Wayfair was picked up on the 07.10.2025. The Wayfair tracking says “delayed “, there was also no help from Wayfair.
DHL tracking has no information about my order!!!!!!
My bed disappeared in the thin air!!!!!!!
My tracking number 31547460962669

I think the score in Trustpilot says it all. Clearly a company that does not care about its customers . I have raised a formal complaint about DHL through their system and they have ignored the 3 times it has been registered . And believe me the complaints are if a very serious nature and still no reply

Package supposed to be delivered today at between 1535 pm and 1755pm I had email to say at 1438pm delivery attempted but no one in. Complete liars as, we have proof that no one visited this address today. This proof will be forwarded to them along with a complaint about their lying useless drivers as well. If I could give no stars I would. Disgusting joke of a company. Avoid

Our package got lost by DHL Wien, never received it.

Expected a very important letter today, while sitting at home the whole day, at 5.41pm I got an sms that the letter was left at the and of the city (Baden) in an automate. A simple letter costs 94 dollars from Canada to Austria, could travel in time through the world but cannot be delivered at the destination because the Austrian DHL is a mess. But the worst is the lie, that they tried to deliver but could not... Shame on you guys, the lowest of the low, all of you should quit and stop not to make life harder for others. Of course will never ever in my life use this insulting, scamming "service". Simple cannot believe that this is a western country and there was once a good service. Will take a taxi now and hope to find my letter.

Supposed to have Receiver Package Five days ago. Still waiting

Odlična usluga, brza i precizna isporuka, zaista sam zadovoljna.