Missing dress
I ordered four items in two packages. Today, I received one package containing four bags. Three of the bags contained items, but the fourth bag was empty.
When I contacted customer service, they told me that their system shows that the package was shipped correctly and asked me to check once again whether I had really looked properly, as if the missing dress had somehow hidden itself inside the package. I explained that I had checked everything and that the dress was not there, but they continued repeating that their system shows that everything had been packed.
I asked them to provide proof that the item had actually been shipped, but they refused to send me any evidence. They even blamed the delivery company.
I will never buy any products from SHEIN again. I have been a loyal customer for many years and have spent a lot of money on SHEIN products. That is why, in my opinion, Temu is definitely better — the quality is the same, but their willingness to help and their attitude towards customers are at a much higher level.
SHEIN is a huge disappointment for me.
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)