Jimdo Reviews 

They make it sound easy to build a site. It was not intuitive. Ran into technical issues. Suggested fixes from ai were of no help. I finally just gave up.

I am extremely disappointed with my experience with Jimdo. After a dispute over a payment demand, my website was downgraded to the free plan, and serious problems followed. Previously published financial reports disappeared from the website: some years are missing entirely, while others have lost part of their content. These reports are important for a Ukrainian educational institution and were personally published by me.

I have also experienced persistent editing problems, including being logged out of the editor when trying to add documents, issues with the mobile version, and inconsistent access to editing features. I have received contradictory information from support regarding a Creator Pro trial, and the trial counter changed unexpectedly.

Although Jimdo confirmed that the outstanding invoice had been canceled and the website downgraded to the free plan, these problems have left me seriously concerned about the reliability of the service and the handling of my account.

I have spent a great deal of time contacting support and trying to resolve these issues. I expect a clear explanation, an investigation into the missing content, and a genuine effort to resolve the problems. Simply stating that the website is online is not an adequate response when previously published content is missing and essential editing functions remain unreliable.

Hello Lars,
Thank you for your understanding and for taking the time to respond to my review.
This website is extremely important to me. It represents years of personal effort and dedication, as I created and maintain it independently, without professional web development skills. More importantly, it serves an educational institution in Ukraine and provides access to important public information.
I am glad to say that the editing situation has improved, and I sincerely appreciate this positive change.
I hope that the remaining technical issues will also be resolved and that the website will continue to operate reliably.
Thank you for taking my concerns seriously. I appreciate your response and hope for a positive outcome.

Best regards,
Anzhela Makyeyenko

Once you've entered an administrator name, you can never change it.
The domain name is missing from invoices.
You have to download the invoices yourself. They are hard to find.
Managing two domains on a single portal has been made impossible. This also prevents you from retrieving the invoice for the second domain.
As a result, it was not possible to file the monthly VAT return.
Did not receive a timely response.
All this was the reason for eventually hosting the websites elsewhere.

My Opinion is BEWARE OF JIMDO: A “FREE TRIAL” TURNED INTO YEARS OF BILLING, DEBT COLLECTION THREATS, AND OVER $900 — FOR A WEBSITE I NEVER EVEN CREATED.
If I could give JIMDO ZERO stars, I would. This is a warning to anyone considering their services: READ THIS BEFORE YOU SIGN UP.
After losing my job, I signed up for what was advertised as a free trial. What followed was one of the most frustrating, costly, and disturbing customer experiences I have ever encountered.
I NEVER BUILT A WEBSITE. I NEVER USED THEIR SERVICE. YET THE CHARGES KEPT COMING.

Here is what happened: First charge: $126. My free trial became a paid annual subscription. I learned that I could not simply cancel mid-plan and escape the annual obligation. I attempted to cancel future service.
Second RENEW charge: $276. Despite my efforts to cancel, I was billed again the following year. The price and services had more than doubled!!! without my consent.
Third attempted charge: $276. I attempted cancellation again and even closed payment card. Yet another annual charge followed.
Debt collection: $428. The account was turned over to DEBTIST, a collection agency that threatened court action, additional fees, and interest, with demands for payment within three days. When I sought documentation, I was not provided any consent, contract or evidence of my authorization for the disputed charges.

One final insult: $3.11 MORE. After I paid the collection demand to protect my professional credit standing, I was told I would need to pay an additional $3.11 to obtain proof of payment and release. This amount was not documented in the original collection demand.

More than $900 in total charges and collection costs. ZERO WEBSITE. ZERO USE OF THE SERVICE.

I paid because, in my profession, the potential consequences of a collection account are simply too serious to ignore. Paying did not mean I agreed the charges were justified. And what was JIMDO's customer service response? Essentially, too bad. I was told I still had an account through March 2027.

After repeated efforts, I finally received confirmation of cancellation. But the experience left me feeling trapped in a billing arrangement that was extraordinarily difficult to escape.
WHAT EVERY POTENTIAL JIMDO CUSTOMER SHOULD KNOW in my personal opinion and based on my experience:
BEWARE THE FREE TRIAL. In my experience, a seemingly harmless trial became an annual financial obligation.
WATCH THE RENEWAL PRICE. My annual charge jumped from $126 to $276.
DO NOT ASSUME CANCELLATION ENDS YOUR OBLIGATION. I repeatedly attempted to cancel, yet billing continued.
DOCUMENT EVERYTHING. Keep every cancellation request, confirmation, email, invoice, and payment record. Sending cancellation email to JIMDO support gets you ignored and renewal against your will.
UNDERSTAND THE COLLECTION RISK. My disputed account was sent to collections, where I faced threats of legal action, fees, and interest.
THE FINAL INSULT When I finally reached the cancellation process, JIMDO's website displayed a message along the lines of: "It is breaking our heart that you are cancelling... Tell us why." HA!!!!!!!!!!!!!!!
And I was required to answer before completing cancellation.

WHY? BECAUSE I PAID MORE THAN $900 AND NEVER HAD A WEBSITE. BECAUSE I SPENT YEARS TRYING TO END A SERVICE I DID NOT USE. BECAUSE NO CUSTOMER SHOULD HAVE TO FIGHT THIS HARD TO STOP PAYING A COMPANY.

I believe my experience raises serious questions about JIMDO's subscription, renewal, cancellation, and collection practices. I sincerely hope consumer protection authorities examine practices like these.
I found another website provider that treated me with far greater transparency, fairness, and respect.

My advice: DO NOT BE LURED BY THE FREE TRIAL WITHOUT FULLY UNDERSTANDING THE ANNUAL CHARGES AND CANCELLATION TERMS.
If my experience saves even one person from years of unwanted bills, collection threats, and needless financial distress, sharing this warning will have been worthwhile.

BEWARE OF JIMDO. AN INNOCENT INQUIRY SHOULD NOT BECOME A COSTLY FINANCIAL TRAP.

Super schneller und kompetenter Support!

The "Best"! Keep up the good work we love it!
Carlos (Dallas, Texas)

The level of service is unbelievable. I was able to get the website up and running within an hour.

The templates, suggestions, execution are all brilliant. I especially love the help of the AI.

I really appreciate their services.Very well done and a really effective customer service.I like them!

Easy to do and very versatile. Jp

For weeks my requests went unanswered; only after I cancelled my contract did support respond quickly. The transfer of Google Workspace was later handled correctly and fast. I was told that an ownership transfer of my Google Business Profile had been completed when it had not, and I had to follow up several times. For domains, no own DNS management is offered.

account suspended right after yearly payment. hard to reach contact support, only AI replies, even waiting for a reply on email took 2-3 weeks.

As the basic business website had an integrated shop, and the implication of the word "business" is the marketing of goods and services, I was shocked to find out that I not only had to pay extra for this feature, but pay another access fee on top of the 200+/year of 45 euros. This, in my humble opinion is unethical behavior from Jimdo management. There are already bugs in the website editor that the AI assistant was trying to help with, but ultimately could not, and had to appeal to management with an email. Check your records. I realize I paid a 2 year subscription, but I regret it and would prefer to cancel the new website and recieve a refund, while keeping my personal account. That is unfortunately my honest opinion.

The website hosting JIMDO is quite good in responding to inquiries, its Creator website builder is quite easy to use. However, I must admit it can still be improved.

Very expensive, old design, better use Claude or Chat GPT

I did not get an answer after I sended the form with my question

Easy to use and constantly developing with cutting edge technology

The functionality is very limited, especially considering how expensive the service is.

One thing worth knowing: if you cancel your subscription and select “too expensive” as the reason, they immediately offer you a 50% discount. So, if you really want to stay with them, you can simply do this every year to get the discount.

FYI: You can use GitHub Pages for less than $50 per year. You can also pay around $20 once for Codex (ChatGPT) to recreate your Jimdo website almost 1:1. On top of that, you can build a much better and more flexible website than you ever could with the Jimdo website builder.

Jimdo’s customer support is also not very helpful. They seem to be overloaded, and it can take one to two weeks to receive a response.

Overall, I’ve had a very disappointing experience with an overpriced and extremely limited service. I would not recommend Jimdo.

the customer support is worth than bad : impossible to access. There are bug in the system to acces the hotline ... Choose another provider

Slow services you need to wait 24 hours to have any answer if you need something else another 24 hours